dokumen.tips_makalah-riset-operasi (1)

8/18/2019 dokumen.tips_makalah-riset-operasi (1)

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MAKALAH MANAJEMEN OPERASI

( RISET OPERASI )

DI

S

U

S

U

N

OLEH:

1.RULI YULIANTARA

2.ZAELANI

( RUANG 303 )

EKONOMOMI MANAJEMEN PEMASARAN SEMESTER VII B

UNIVERSITAS PAMULANG-TANGERANG BANTEN


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MAKALAH MANAJEMEN OPERASI :KELOMPOK SEBELAS TENTANG

MANAJEMEN MUTU (TQM )

BAB I

PENDAHULUAN

LATAR BELAKANG

D!"#" $%$ &'*"%+"% ,%+$ #"$% "/ "%

*'*"%+. K"/"% ,%+$ *"% "%" &'*"%+"%

#$%-#$% &'#$ "% ,'"%#&',"#$4 "$%"% ,%+$

$%5'"#$.

S"'"%+ $%$ *"%" #"$ '"%+ ""$ ,%+$4 *""%

,%+$ '&""% *"+$"% "'$ $&%". T"%&" ,%+$4

'"%+ #&',$ $%$ ""% '"#" "&" $ "" $&%".

T%+$ $%$ 6%,%" #&',$ ,%+$ $%5'"#$ "%

,$$". M"#"'"", ""$ "%&% %,

*'%$"#$. M'" ""$ "&,& "%+ $&"#"%+ GPS

(G*" P#$,$%$%+ S#,) !", #",$, %, "% '"

%, %%/"% "'" "% ,&",. 7*#$,-!*#$, "%+ "'"

*'"' $ "" %$" $%,'%, #*"+"$ #"'"%" *$#%$# ","&%$*'"%. M"#"'"", "%+ &'/""% #"'$-"'$%" %/"$

!"',"!"% "," 5,+'"5' #"%+", '", %+"% "'".

B""%+"%4 "&"*$" "#"'"", #"", ""$ ,%+$

,'#*, %+""$ #", +"%++"%. D#"$% +'"8# #"", *",

!*#$,4 ,'%"," &,'%" hang. 7"',"!"% "% 5,+'"5'

""$ "'" ,'%"," "'" ,'#*, "&", "$

&%++%"%%". P"'" &*$#%$# #"", %+"""% '"&", !",

"%&% (,$ 6%9'%6) ,'%"," *",'"$ "%&%

,'#*, '#". B""%+"% "&"*$" &"'" &%"$ +%%+ ""$

"&,& "% $%,'%, ,'#*, '#" #$%++" ,$" ""%#$ GPS #",$,. D"% *""%+"% "&"*$" "%" %+'/""%

#", &'4 """#'$$ "$ &,' "%+ ,'%","

&,' ,'#*, ,'$%5#$ 9$'#. B""%+"%4 "% "&" "%+

,'/"$; D#"$% +'"8# ""% #$,"% %, *", !*#$, "'$

&#"%"% &"%++"%. 7"',"!"% "% 5,+'"5' ,$" *$#"

%+"*$ */6, %, $$&,. P*$#%$# ""% *",""%


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'"&", "% "$'%" &'/"%/$"% $"%,"'" '" *",". P"'" &%"$

+%%+ &"#,$ ""% ,'##",. D"% &"#,$%" $," ""% #,'## ,$"

&'4 """#'$$ "%+ $," *",4 $""% 9$'#.

K$," ,$" *$#" %/"$% *"!" *"'"%+ "%+ $&'#$

""$ #$%-#$% 6"%++$4 "&""+$ &' ,%+$4 "",%" /+" 6"%++$ &". N"4 $ #$%$ "$ ""% %6"'$ ,"

#*"*-#*"* ,'/"$%" '#""% &' ,'#*,.

NOKIA < SONY '&""% &'#"""% ,'%"" ,'%" $

%$". K"$ ,',"'$ %, *""# &'#"""% ,'#*,4

"'%" &'#"""% *#"' /+" *$#" *'&,%#$ *",

#"""% "%+ 5",". NOKIA "%+ &%"$ #"""% ""

&'#$ *",'"$ "%+ $&'#$ M",##$," *",'"$

$%#,'$" =. L,. D"% SONY &%"$ #"""% ""

&'%6"%""% &*","% "'"4 #$%++" "'" ,'#*,

"&", "$ /"'$ &%++%"%%". Y"%+ *", "$ *$,',"'$ $""4 " &'#"""% ,'#*, #"%+", &'5#$%"$#

"" &',"%++%+/"!"*"% '#""% &' '".

M'" %++"%,$ #" &%% "%+ '#" #6"'" 6"-

6" ","# #"""% '"4 "% "$ /+" ,',"'$ ","#

&%++"%,$"% #6"'" 6"-6" ,'#*,4 "'%" &%++"%,$"%

#6"'" 6"-6" ""% *$"" "%+ #"%+", *"%".

BATASAN PERMASALAHAN

K"'%" *"%"%" &'"#"""% "" ,&$ "%+ "$ "*$4

"" &%$# ("$) *","#$ &'"#"""% ## &""

"$,"# &' "% ,'#*"'%" &' +"+" $ &"#"'""%4 ,,"&$

"$ /+" ""% *""# #$$, %+%"$ T," >"$, M,

"% S,"%"'$#"#$ P'4 " $%$ "$ *'$"% "'%" T," >"$,

M, "% S,"%"'$#"#$ P' ,$" "&", $&$#""% %+"%

K"$,"# M"%"+%.

RUMUSAN MASALAH

1. A&" $, "$,"#; D"% 5",'-5",' "&" #"/" "%+&%+"'$ "$,"#;

2. A&" "%+ ,'/"$ &"" &' $%$;


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3. M%+"&" &' $%$ *$#" # #"&"$ &"#"'"%;

?. B"+"$"%" 6"'" &'#"""% *", #", #,"%"';

@. A&" #"/" "&" #6"'" "6' &"" &'#"""% ,'#*,"% %#%;

. B"+"$"%" 6"'" %, %+-cover (%,&$) '+$"%,'#*,;

. A&"*$" %$*"% '+$"% /$!" %#%4 "&" "%+""% $""% &'#"""% ,'#*,;

C. U%, %6+" '+$"% "%+ #"$% *#"'4 "&" "%+"'# $""% &$" &'#"""%;

TUJUAN

T/"% "$ *", """ $%$ """

1. U%, %#'$$"% "&" $, "$,"#

2. U%, %6"'$ 5",'-5",' "%+ &%+"'$ "$,"#.

3. U%, %6"'$ ," "#"" "%+ ,'/"$ &"" &'#"""%

,'#*,.

?. U%, %6"'$ 5",'-5",' "%+ %*"*"% &'

'#" *'"' $ "#"'"",.

@. U%, %6"'$ ," 6"'"-6"'" "%+ $&""$ &'#"""%

%, %%,"% #,"%"' &'%".

. U%, %6"'$ ," ,$%""%-,$%""% &'#"""% ""

%+","#$ "#"" '+$"% *"+$ /$!" %#% "%

'+$"% "%+ ,'# *#"'.

. U%, %+,"$ "&"-"&" #6"'" "' *"+$

&'#"""% < %#%.

C. U%, %6"'$ ," 6"'"-6"'" %+-cover '+$"% ,'#*,.

BAB II

LANDASAN TEORI


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KUALITAS

1. P%+',$"%

D"" $&"% #"'$-"'$4 #'$%+ "$ $," %%+"' '"%+*$6"'""% "#"" "$,"#4 $#"%" %+%"$ "$,"#

#*"+$"% *#"' &' *","% "' %+'$ "%+ *$ *"$"'$&"" &' "" %+'$. J"$ "&" ##%++%" "$,"# $,;

M%', "$4 ," "" 8%$#$ "%+ &"# %+%"$ "$,"#"%+ $,'$" #6"'" %$9'#"4 "'$ 8%$#$-8%$#$ "%+ "",'"&", **'"&" &'#"""%4 "$, "" %-%#*"+"$ *'$,

•K"$,"# $&,$ #"" %$ "," *$$ "'"&"%&"%++"%.

•K"$,"# %6"& &'4 /"#"4 "%#$"4 &'##4 "%

$%+%+"%.

•K","# '&""% %$#$ "%+ #" *'*"4 $#"%" "&""%+ $"%++"& '&""% *'"$,"# #"", $%$ %+$%$"%++"& '"%+ *'"$,"# &"" "#" %","%+.

D%+"% *'"#"'"% %-% ,'#*,4 "$ *",8%$#$ %+%"$ "$,"# "%+ *$ "# 6"&"%%". D8%$#$,'#*, """:

Kualitas merupakan suatu kondisi dinamis yangberhubungan dengan produk, jasa, manusia,

proses, dan lingkungan yang memenuhi ataumelebihi harapan.

2. S*' K"$,"#

P"$%+ ,$" "" $" #*' "$,"# "%+ *$"#" $/&"$4"$,

•P'+'"4 *$/""%4 "% #$"& "%+ $*","% $,% "'$"%"+%, &%6".

•S#, $%5'"#$ "%+ %"%"% ,,"&"%4 *"$ &""!", "&% ,"$.

•D#"$% &' "%+ %"%"% "%""% "% &'/"%/$"%extensi (&'&"%/"%+"%) &' #* $&"# &"#"'.

•K*$/""% &'#$ "% ,%"+" '/" "%+ %"%"%&'"","% "%+ ,'&$"'" *"$4 &'/" "%+ ,'",$ *"$4"% &%"% &%$&"%+"% #6"'" ,&",.


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•M"%"+%, 9%' (&%/"+") "%+ %"%"% "$,"##*"+"$ #"#"'"% ,"".

3. ",'-5",' Y"%+ M&%+"'$ K"$,"#

• Fungsi suatu baang %', "$4 #", *"'"%+ "%+

$"#$"% %"%" &'",$"% 5%+#$ %, "&" *"'"%+,'#*, $"#"%4 #"%+"% *"'"%+-*"'"%+ "%+$"#$"% "'# *%"'-*%"' %$ 5%+#$ ,'#*,. O"'%" $, &%"% 5%+#$ ,'#*, &%+"'$ &"#"%&"'" %#%.

M, "%+ %" $6"&"$ ##"$ %+"% 5%+#$ %, "&" *"'"%+,'#*, $+%""% "," $*,"%. %+#$ $%$ ,'6$% &""#&#$8"#$ "'$ *"'"%+ ,'#*,4 #&',$ 6&","%4 ,""% ""%"4+%""%%"4 *'",4 *%$4 " "," #$,%" ""%"% #'9$#4"% &'6"""%%".

• !u"u# $ua %', "$4 !/ "' $"" #"" #", 5",'"%+ &%,$%+ "% #'$%+ $&'+%""% %#% ""$", #", *"'"%+ &',"" "$%". M'" %+"%++"&*"!" %, %%,"% , #", *"'"%+ $"" "'$ !/"'%".

K""%+-""%+ !""&% *"'"%+ "%+ $"#$"% #6"'" ,%$#"," "%$# ," "/4 ,,"&$ *$" !/ "'%" ,$" %"'$4"" " $%$ "&", %*"*"% *"'"%+ ,'#*, '"%+$#%"%+$ &*$. ",'-5",' "%+ &%+"'$ !/

"' #&',$ *%,4 !"'%"4 ,"," ," &%#%"% (lay out )4 "%"-" "$%%".

• Bia%a baang& %', "$ %" *$"" "," "'+" #",*"'"%+ ""% "&", %%,"% , *"'"%+ ,'#*,. H" $%$,'$", "'$ #", *"'"%+ "%+ "'+"%" ""4 "" ,%"$&'6"" #"%+", *"$4 ,,"&$ /$" #", *"'"%+ "%+ "'+"%"'"4 "" ,%" $&'6"" '"%+ *"$ (*')4 "%#*"$%" /$" "'+"%" '"4 %#% ""% *'"%++"&"%*"!" *"'"%+ ,'#*, ,$" "" %, $%##$.

M%', "$4 &'%",""% "$ $","# '&""% ,'"$#$%#% "%+ ,'"$#$%". A&"*$" #", *"'"%+ $",""% '"4* ,%, '" &'#$ %+"% , '%"4"$%"% '" *$#" #"/" ""% 8#$%#$ "%","%+'"%+$ "*" "%+ $"&",.


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PENGA7ASAN MUTU

1. M"# < P%+',$"%

M"# &%+"!"#"% , """ +$","% %, "#,$"%

"&"" *$/"#"%""% "" " , "&", ,'6$% "" "#$"$'. D%+"% "," "$% &%+"!"#"% , '&""% #"" %,

&',""%"% ,"$,"# "'$ *"'"%+ "%+ $"#$"%4 "+"'

##"$ %+"% #&#$8"#$ &' "%+ ," $,,"&"%

*'"#"'"% *$/"#"%""% &$&$%"% &'#"""%.

2. T/"%

M%', "$ ,/"% "'$ &%+"!"#"% , "" "4 "$, "+"'

&' "%+ $"#$"% ##"$ %+"% "&" "%+ $'%6"%""%

&$&$%"% "% "+"' #"" &'## &'#$ "% %% &'#$ ,$",'/"$ &*'#"% "," *"F$'.

K"$ %/"*"'"% ,/"% &%+"!"#"% , %/"$ &", &$%4

"$,

•A+"' *"'"%+ "#$ &'#$ "&", %6"&"$ #,"%"' , "%+," $,,"&"%.

•M%+#"""% "+"' *$"" $%#&#$ "&", %/"$ #6$%+$%.

•M%+#"""% "+"' *$"" #"$% "'$ &' "% &'##%+"% %++%""% , &'#$ ,',%, "&", %/"$#6$ %+$%.

•M%+#"""% "+"' *$"" &'#$ "&", %/"$ #'%"%+$%

3. R"%+ L$%+&

K+$","% &%+"!"#"% , #"%+"," "#. K"$ *'"#$

%$&"% #6"'" +"'$# *#"'4 *"!" &%+"!"#"% , ,'$'$

"'$ " ,$%+","%4 "$,

•P'ngaasan s'$aa *'ng'$+$a,an& "$, &%+"!"#"%"%+ $""% "%" ,'"&", #*"+$"% "'$ &'##4 "%+%+$%"% ,$" "" "',$%" *$" ,$" $$,$ %+"%&%+"!"#"% &"" *"+$"% "$%. P%+"!"#"% ,'""& &'##$%$ ,'"# &%+"!"#"% %, *""%-*""% %,".


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•P'ngaasan atas baang %ang t'$a, #i,asi$-an& "$,&%+"!"#"% %, %/"+" *"'"%+-*"'"%+ "#$ "%+ 6&*"$ "% %/"+" "+"' *"'"%+ "%+ &"$%+ #$$, '#"%""+"' ,$" # "'$ &"*'$ %, #"&"$ %#%.

TOTAL >UALITY MANAGEMENT

S&',$ "%" %+"% "$,"#4 8%$#$ T>M /+" "" *'"6"-

"6". U%, ""% &"""%%"4 &%+',$"% T>M

"&", $*""% "" " "#&.

1. P%+',$"%

As*'- *'taa %+'"$"% "&" $, T>M. M%', "$4 T>M $""

Suatu pendekatan dalam menjalankan usaha yang mencoba untuk memaksimalkan daya saingorganisasi melalui perbaikan terus-menerus atas produk, jasa, manusia, proses, danlingkungannya.

2. K"'",'$#,$ T>M

As*'- -'#ua *""# *"+"$"%" %6"&"$%%". M%',"$4 T>M "&", $6"&"$ %+"% &'",$"% "'",'$#,$ T>M*'$, $%$:

• 6# &"" &"%++"% ,',"" &"%++"% ,'%" "&%$%,'%".

D"" T>M4 *"$ &"%++"% $%,'%" "&% ,'%"'&""% '$9'. P"%++"% '.t'na$ %%,"%"$,"# produk "," jasa "%+ $#"&"$"% &"" '"4#"%+"% &"%++"% int'na$ %%,"% "$,"#manusia, proses, "% lingkungan "%+ *'*%+"% %+"%&' "," /"#".

•

M$$$ *##$ "%+ ,$%++$ ,'""& "$,"#.

D"" '+"%$#"#$ "%+ %'"&"% T>M4 &"%++"% $%,'%""% ,'%" %%,"% "$,"#. D%+"% "$,"# "%+$,,"&"% ,'#*,4 '+"%$#"#$ "'# ,'*##$ %,%$ "," *$$ "&" "%+ $,%,"% ,'#*,. H"$%$ *'"',$ *"!"4 #" "'"!"% &"" #,$"& 9*'#"" "#"%""% #,$"& "#& &'/""%%"


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*'"#"'"% &'#&,$5 *"+"$"%" $," "&", ""%%"%+"% *$ *"$; B$" #", '+"%$#"#$ ,'*##$ %+"%"$,"#4 "" *'" &'$%#$& + %+ $# %9' +%+.

• M%++%""% &%","% $$" "" &%+"*$"% &,#"%"% &6""% "#"".

P%","% $$" #"%+", $&'"% "" &%'"&"% T>M4,',"" %, %#"$% &'/""% "% "" &'##&%+"*$"% &,#"% "% &6""% "#"" "%+*'"$,"% %+"% &'/""% "%+ $#"$% ,'#*,. D%+"%$$"% "," $&'"% "% $&'+%""% "" %#%&", +" (*%6"')/4 "%," &'#,"#$4 "%"#"%""% &'*"$"%.

• M$$$ $,% /"%+" &"%/"%+.

T>M '&""% #", &"'"$+" *"' "" "#"%""%*$#%$#. U%, $, $*,"% *"" &'#"""% "%+ *"'&". O "'%" $,4 $,% /"%+" &"%/"%+ #"%+",&%,$%+ +%" %+"""% &'*""% *"" "+"'&%'"&"% T>M "&", *'/""% %+"% ###.

• M*,"% '/"#"" ,$.

D"" '+"%$#"#$ "%+ $" #6"'" ,'"$#$%"4 #'$%+ "$$6$&,""% &'#"$%+"% "%,"' &"',% "%+ "" ""

'+"%$#"#$ ,'#*, "+"' "" #"$%+%" ,'%+'". A"%,,"&$ &'#"$%+"% $%,'%" ,'#*, 6%'%+ "%"%++%""% "% %+"*$#"% %'+ "%+ #"'#%"$&#","% &"" &"" &'*"$"% "$,"#4 "%+ &""+$$'"%%" %, %$%+","% "" #"$%+ ,'%".

S%,"'" $, "" '+"%$#"#$ "%+ %'"&"% T>M4'/"#"" ,$4 $,'""% "% *%+"% $/"$% "% $*$%"4*"$ "%,"' "'"!"% &'#"""% "&% %+"% &"#4*"+"-*"+" &'$%,"4 "% "#"'"", #$,"'%".

• M&'*"$$ &'## #6"'" ,'#-%'#.

S,$"& &' "% "," /"#" $"#$"% %+"%"%5"","% &'##-&'## ,',%, $"" #",##,$%+%+"%. O "'%" $, ##, "%+ "" &'$&'*"$$ #6"'" ,'#-%'# "+"' "$,"# "%+$"#$"%%" "&", %$%+",.

• M%%++"'""% &%$$"% "% &",$"%.

http://stevan777.wordpress.com/wp-admin/#sdfootnote2symhttp://stevan777.wordpress.com/wp-admin/#sdfootnote2sym


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S"", $%$ "#$ ,'"&", &'#"""% "%+ %,& ",",'""& &%,$%+%" &%$$"% "% &",$"%. M'"*'"%++"&"% *"!" &'#"""% *"%" #"4 "%+$&'"% """ ,%"+" ,'"&$ #$"& &""$. J"$4&'#"""%-&'#"""% #&',$ $, "%" ""% *'$"%

&",$"% #"'%" &"" "'"!"%%". K%$#$ #&',$ $,%*"*"% &'#"""% "%+ *'#"%+,"% ,$"*'*"%+ "% #$, *'#"$%+ %+"% &'#"""% "$%%"4"&""+$ "" '" &'#"$%+"% +*".

S"%+"% "" '+"%$#"#$ "%+ %'"&"% T>M4&%$$"% "% &",$"% '&""% 5",' "%+5%"%,". S,$"& '"%+ $"'"&"% "% $'%+ %,,'# *"/"'. D"" " $%$ *'" &'$%#$& *"!" *"/"''&""% &'## "%+ ,$" "" "$'%" "% ,$"%+%" *","# #$". D%+"% *"/"'4 #,$"& '"%+ ""&'#"""% "&", %$%+","% ,'"&$"% ,%$# "%"$"% &'5#$%"%".

• M*'$"% **"#"% "%+ ,'%"$.

D"" T>M ,'$*","% "% &*'"""% "'"!"% ""&%+"*$"% &,#"% "% &6""% "#"" '&""%%#' "%+ #"%+", &%,$%+. H" $%$ $"'%""% %#','#*, "&", %*"*"% '"#" $$$ "% ,"%++%+ /"!"* "'"!"% ,'""& &,#"% "%+ ," $*",. S"$%$, %#' $%$ /+" "&", &'"" !"!"#"% "%&%"%+"% "" #", &,#"% "%+ $"*$4 "'%"

&$" "%+ ,'$*", *$ *"%".

M#$&% $$"%4 **"#"% "%+ ,$* "'%",'$*","% "% &*'"""% ,'#*, '&""% "#$"'$ &%+%"$"% "%+ ,'%6"%" "% ,'"#"%" %+"%*"$. P%+%"$"% $, #%$'$ $""% ,'""& ,-, &"#"%""% #,$"& &'## ,',%,. D"" " $%$"'"!"% "%+ ""% #,"%"'$#"#$ &'## "% '"&" "%+ *'#"" %6"'$ 6"'" %, "$%"% #,$"&'"%+ "+"' *'#$" %+$,$ &'#' #,"%"' ,'#*,.

•

M$$$ #","% ,/"%.

S&"" T>M "&", $,'"&"% %+"% *"$ "" &'#"""%"'# $$$ #","% ,/"%. D%+"% $$"% #,$"&#"" "&", $"'""% &"" ,/"% "%+ #"". A"% ,,"&$#","% ,/"% $%$ ,$" *'",$ *"!" "'# #" ""&'#,/"%#&"","% "%,"'" &$" "%"+%, "%"'"!"% %+%"$ &" "% %$#$ '/".


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• D"% ""%" ,'$*","% "% &*'"""% "'"!"%.

K,'$*","% "% &*'"""% "'"!"% '&""% ""%+ &%,$%+ "" %'"&"% T>M. U#"" %,$*","% "'"!"% *"!" " "%5"", ,"".

P'taa& " $%$ ""% %$%+","% %+$%"%$"#$"%%" &,#"% "%+ *"$4 '%6"%" "%+ *$ *"$4"," &'*"$"% "%+ *$ 5,$5 "'%" /+" %6"&&"%"%+"% "% &$$'"% "'$ &$"-&$" "%+ "%+#%+**%+"% %+"% #$,"#$ '/".

K'#ua& ,'$*","% "'"!"% /+" %$%+","% '"#"$$$ "% ,"%++%+ /"!"* ","# &,#"% "%$*","% '"%+-'"%+ "%+ "'# "#"%""%%".

&*'"""% *"% *'",$ #"' $*","% "'"!"%

,,"&$ /+" $*","% '" %+"% *'$"% &%+"'"%+ #%++-#%++ *'",$. S"" #", 6"'" "%+ "&",$""% """ %+"% %#% &'/""% "%+%+$%"% &"'" "'"!"% %, %+"*$ &,#"%%+%"$ &'*"$"% &'## &'/""%%" "" &"'",'"%+ $,,"&"% %+"% /"#.

STANDARISASI MUTU

1. P%+',$"%

I"" &"% "%+ ""% "&", '+%""% %, "#"%""%

&'## &'#$4 #&',$ #,"%"'$#"#$ &" "% +"/$4 #,"%"'$#"#$

&%++%""% *""%4 /" '/"4 .

2. S*' S,"%"'$#"#$ P'

M%', "$4 #*%"'%" #*' #,"%"' &'#$ *'"#" "'$**'"&" #*'4 %"% #6"'" #,"%"' *'"#" "'$&", #*'4 "$,

•

A-ti0itas P'usa,aan•As+siasi P'usa,aan 1 Mas%aa-at

•Stan#a Nasi+na$ $,/"% %, &%+""%"% "%&%+"!"#"% &%++%""% #,"%"' %"#$%" "% %/"+",'&""%4 "%+#%+"% &',*"%4 "%&'*"%+"% &'#"""% "%+ *'#"%+,"%.


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•Stan#a Int'nasi+na$ *'" #6"'" I%,'%"#$%".P'#"""% $ #", %+"'" "%+ %+$,$ #,"%"'I%,'%"#$%"4 "" #$% "% &'"","% &'#$ "%+ ""%$+%""% "" &'#"""% '&""% #$% "%+ #""&" "%+ $+%""% &'#"""% "$% $ %+"'" "$%.

O "'%" $, &' "%+ $"#$"% "'$ &'#"""% "%+*'#"%+,"% '&""% &' "%+ %$ #,"%"'I%,'%"#$%".

3. M"6"-"6" S,"%"'$#"#$

• Stan#a Ju$a, """ #,"%"' "%+ %,"&"% /"(%$,4 94 "% *'",). S,"%"' $%$ $,,"&"% %,%,"&"% /" ,',%, #", *"'"%+ "" #",&*%+#"%. S,"%"'$#"#$ $%$ *$"#"%" #6"'" %#%##$"$ &'#"""% *'#""-#"".

• Stan#a U-uan """ &%,"&"% '"% ,',%, %,*"'"%+-*"'"%+ ,',%,. S,"%"' '"% "&", $,,"&"% &'$%,"4 *""%-*""% ## ","# &'#,/"%.U%, #,"%"' $%$ #*%"'%" ,$" "" #"%#$ %, ,$"%+$,$%"4 ,,"&$ "$*",%" *"+$ &'#"""% """%+$%"% *"'"%+%" ,$" " ,'/"

• Stan#a Kua$itas """ &%,"&"% "$,"# ,',%, %,*"'"%+-*"'"%+ ,',%,. P%,"&"% #,"%"' "$,"# &%$,,"&"% P'$%,"4 D$'/% POM4 "," *""%-*""%## ","# &'#,/"% *"+" %#%. T/"% "'$

#,"%"' "$,"# $%$ """ %, $%%+$ %#% "+"',$" $'+$"%.

?. J%$# S,"%"'

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=%,%" #,"%"' *""% *"4 #,"%"' &'##4 #,"%"'&""$"% *""% *"4 #,"%"' *%, "% '"%4 "%#,"%"' "$,"# &'

•Stan#a Manag'ia$ """ #,"%"' "%+ $&,$ *$"%+-*$"%+ "$%$,'"#$ &'#"""%.

=%,%" #,"%"' "'+"4 #,"%"' +"/$ < &"4 #,"%"'&*"%4 #,"%"' &%$"$"%4 #,"%"' //"%+ &"%+","%< /"*","%.


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BAB III

KEGAGALAN SON2 32BER4SHOT 1 NOKIA

MASALAH PERUSAHAAN

P'#"""% SONY "% NOKIA '&""% &'#"""% ,'%""4

,,"&$ "" "## $%$ &$" SONY "% NOKIA %+""$ **'"&"

"#""4 $ "%,"'"%"

1. P' SONY $$$ "#"" &"" %," *"+$"% *"!"*$ "'" *$#" *%+ *"!" "'%" "" 6"6",&'#$. P$%++$' "%+ ,"/" $%$ *$#" "$ /"'$&%++%"%". SONY "'# ""% &'*"$"% #$,"'?1.000 "'". M'" ""% %++"%,$ &", * *"!"$%$ #6"'" +'",$#. K"'" "%+ ,'%" $$$ %' #'$"$ ?@00001 #"&"$ ?@3@0.

2. P' NOKIA %"'$ #$,"' ? /," *",'"$ '". S"",$$#$ "%+4 *",'"$ #'$ BL-@= "%+ $&'#$ M",##$," *",'"$ $%#,'$" =. L, "$ &'$ #*'200@ #"&"$ %9*' 200 *'#$ %+""$ *%+"%&%.

LOLOSNYA PRODUK

L#%" &' $%$ $"'%""%

•K'"%+"%" &%+"!"#"% $ &"*'$ &%%+&*",.

•K'"%+%" &'$,%+"% "" *", &'.

•M$%$%" &%+/$"% ,'""& &' ,'#*,.

• T'" 6&", "#"'"% &' &"%++"% ,"%&" '%6"%""%+ ","%+.

• T'!",$%" #", #* #$#, "" &'#$"% *"'"%+.

•P%++%""% #$% "%+ ,$" ##"$ &'#'-&'#'

&'#"""%.

DAMPAK SE=ARA MAKRO

1. P'#"""%

•M'#" %"" &'#"""%.


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14

•P'#"""% %+""$ '+$"% "%+ 6& *"%".

•A$*", "'$ /"$"% $%$4 &'#"""% ""% *"/"' "'$&%+"""%%" %, ,'# %+"!"#$ "% %+$%9"#$,'# &'%".

•

P'#"""% "'# *", #,'",+$ *"' "%+ #'",$5 %+$% %, %"'$ &"'" &"%++"%%" *"$.

2. K%#%

•B''"%+%" &'6"""% %#% ,'""& &' $%$(6!").

•K%#% ""% *"/"' %, $$ &' "%+ "%""$,"#%" *"$.

•K%#% "'# "%+"% *$ *"%" !", "% *$"""$%-"$% %, &%++"%,$"% &' ,'#*,4 #$%++"

%#% /"# *$ $'+$"%.

PENETAPAN STANDAR PERUSAHAAN

D"" " $%$ &'#"""% #&',$ SONY "% NOKIA "&",""% &%,"&"% #,"%"'$#"#$ &'%"4 #&',$

1. B"+$ SONY4 SONY "&", ""% &'&"% %+"%&'#"""% #/%$# ("'")4 $#"%" &%,"&"% 5'",+"*"' "" "'". P%,"&"% 5'", $%$ #&',$ JPEG.

SONY "'# *'/"#"" %+"% J$%, P,+'"&$6 E&',G'&. H" $%$ $""% "+"' %#% *$ """$ "'" SONY4 "'%" 5'", +"*"' "%+$+%""%4 $&""$ #" &'#"""% $ %$".

2. B"+$ SONY "% NOKIA4 '" "&", $$ ' "&""%+ '" &""$ #*"+"$ $" &%$&"%"%4 #&',$MM=4 SD4 M$6' SD4 . M'" $$ $%$ /+" "'#&'",$"% *"%"%" %#% "%+ ""$ $"&%$&"%"% ,'#*,.

3. B"+$ SONY "% NOKIA4 '" "'# %/"+" #$%-#$%

&'#$ %+"% *"$ "% "" &*","% &' *"'4'" "'# &'$,%+"% ","%+-","%+ "+"'&' "%+ $"#$"% ,$" ,'/"$ 5 "%+ '+$"%%, /"%+" &"%/"%+.

?. B"+$ NOKIA4 '" "'# %+$,$ #,"%"' O&'",$%+S#, $ "" "%&%. O&'",$%+ S#, $%$ $""S*$"%. S" '"%+ ""$ O&'",$%+ ##, $%$ $


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15

"" H"%&% '". B"'-*"' $%$ ," "'O&'",$%+ S#, *"' "$, M$%$ 7$%!# "'$ M$6'#5, =.A&"*$" NOKIA ""$ O&'",$%+ S#, *"' $%$4 *"%"%#% ""% %$%++""% &' $%$4 "'%" #$,"%%+"% %++%""% O&'",$%+ S#, "%+ *"'.

MENG =OVER KERUGIAN

M%', "$4 &"" "+"' &'#"""% %, %,&$ (69')*$"" ,"*""% "$,:

1. S*' *'"#" "'$ =""%+"% G"'"%#$

• P'#""% "'# *", "66%, 6""%+"% +"'"%#$ ("!"%6

5' +"'"%, &%##) $ "" &*"% &'#"""% $,.M"# "$4 "$, $"%" #*" &%++"%,$"% #", &'","# ""$"% &'#"""% $"#"% "" +"'"%#$&'#"""%. D"" "## $%$ *"+"$"%" /$" "#" ""'"#"+"'"%#$ #", &' ," *'"$'; D"" "## $%$ &'#"""%""% *'$"% &%++"%,$"% #6"'" 6"-6" &""&' "%+ ," !",$ "#" +"'"%#$ (""'"#").

• S," *", "66%, 6""%+"% %, *$"" +"'"%#$4&'#"""% %+$'"-$'" *'"&" *"%"%" %$%" "%+"'# $,,"&"% "" "!"%6 5' +"'"%, &%##.P'$'""% (#,$"#$) $%$ *$#" *'"#"'"% *"%"%" +"'"%,

&%## &"" "#" "&" "," 6*"-6*".• D%+"% $$"% &'#"""% %+69' '+$"% ","#

'#"%" *"'"%+ "'$ 6""%+"% *$"" +"'"%#$ (+"'"%,&%##). S*"+"$ 6%,

P'#"""% SONY $$$ /" "# #*#"' 300 $"''&$". '" ,#"% %, %6""%+"%"%+%" "" 6""%+"% *$"" +"'"%#$ #*#"' 1$"' '&$". M"" "# ""% *''"%+ 1 $"' %,$,"*""% "" 6""%+"% %, *$"" +"'"%#$4#$%++" "# "%+ *"' %/"$ 2 $"' '&$".

=""%+"% %, *$"" +"'"%#$ 1 $"'

K"#1 $"'

S," $,4 &'#"""% SONY %"&", #$*" *"!"&'%" '#" "% ,$" $,'$" %#%. M""#*"+"$ &'$%,""% ""54 SONY *'$"% +"%,$ '+$


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%, &'*"$"% *$ #6"'" +'",$# &"" &' "'""%+ ,'%" $$$ %' #'$ "$ ?@00001 #"&"$?@3@0. S," $$,%+-$,%+4 &*'$"% &'*"$"%*$ #6"'" 6"-6" $%$ ""% *$"" #*#"' C00 /," '&$"4 "" SONY %+"*$ "%+ %, %,&$

'+$"% ","# &' $, "'$ 6""%+"% %, *$"" +"'"%#$#*#"' C00 /," '&$".

B$"" +"'"%#$ C00 /,"

=""%+"% %, *$"" +"'"%#$C00 /," 2. M%++%""% A#'"%#$

J"$ "# "%+ #" #*#"' 2 $"' ,$" ""%*''"%+ "$*", #$*" "%+ %$&" &' SONY4"$%"% 6""%+"% %, *$"" +"'"%#$ "%+ *''"%+%, %,&$ '+$"% "%+ $,$*"% "'$ "## $%$.

M, #"6" $%$ "&", $&'+%""% %, &'NOKIA ","# #$*" "%+ ,'/"$ &"" *",'"$ BL-@= "%+$&'#$ M",##$," *",'"$ $%#,'$" =. L,.

2. M%++%""% A#'"%#$

P'#"""% &"#,$%" %+"#'"%#$"% #' *"+$"%&'#"""%%"4 "$ "'$ *"%+%"% 8#$4 &'4 #"&"$"'"!"%-"'"!"% $"#'"%#$"%. K$," "'# *""'&'$ "#'"%#$%" #,$"& &'$ (&'*"%4 &'##,'4"," &',"%)4 !""&% $," *""' &'$ "#'"%#$

#,$"& &'$%"4 %"% $," %"&","% &'$%%+"%","# "#'"%#$ $%$.

D"" "## $%$4 &'#"""% NOKIA %"&","% #",#$*" *"!" #," $,$,$ &%$,$4 *"!" *",'"$NOKIA ,$& BL-@= %+$%"% ,'/"$%" *%+"% #$%+","%+ "&", '#" $%'/" "%&%. D"'$ &$" NOKIA#%$'$4 '" * %+,"$ 5 #"&$%+ "'$ &','#*, %, /"%+" &"%/"%+.

S," &$" "#'"%#$ %"&","% 6"$ "'$ NOKIA4'" (&$" "#'"%#$) ""% *'$"% &%++"%,$"% "%+

","# ,," &%++"%,$"% &' *",'"$ BL-@= $%$. D%+"%$$"% &'#"""% NOKIA ,'**"# "'$ '+$"% "%+%$&" $'$%".

TINDAKAN PERUSAHAAN


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1. M*'$"% +"'"%#$ &"" &' ,'#*,.

2. M%+"""% 9""#$ "% &'*"$"% ,'# %'#4 #&',$

• Mulai dengan suatu proyek contoh.

M"#%" $," *", #", &' $"%" &' $%$,/"%%" %, %$,$ "$,"# *"'"%+ ,'#*,. S," $,"*", &'4 $," %+"*$ #"& #*"+"$ #"& %,&' $,".

• Analisis variasi dari semua proses.

S," #"&6%, $"&",4 $," "%"$#$# "$ "'$ ++#%"$ ,%". G+# %"$ , $"" &%$%+","% ,&"" #,$"& % #$%++" , #6"'" ,,"$,"# *"$.

• Memperhatikan proses tidak hanya hasil.

S," #,$"& % $"%"$#$#4 &',""-,"" $," $",*"+"$"%" &'## &'#$ $, $""%. H" $%$ $""% "+"'"" &'##"% *"'"%+4 #$#, "%+ $""% ##"$ %+"%&'#'-&'#' &'#"""%. H"#$ '&""% %' ".

• Membuat proses menjadi lebih sederhana, dan lebih sederhana lagi.

S," $," %+"%"$#$# &'##4 "" $," "&", %+"*$&,#"% %, ""% ,$%""% #$%#$ "% %$%+","%

5,$9$,"# "'$ &'## ,'#*,.• Mengusahakan secara konstan untuk melakukan investasi dalam teknologi

baru.

K$," "&", ""% *$ *"%" #$%#$ "% 5,$9$,"#%+"% 6"'" $," $%9#,"#$ %, *$ ,%+$ "%+ &"$%+6"%++$4 !""&% $," %+"'"% *$ *"%" "%" %,$%9#,"#$ $%$4 ,,"&$ "#$ %, &%+","% "% "#$ "%+&,$" %, '% !", &"% *$ *"$ "'$ &"" ,"%&"$%9#,"#$.

• Memandang masalah dan kegagalan sebagai kesempatan untuk perbaikan.

J$" $," %"&", "#"" "" +"+""% &' $,"4 ""$," /"%+"% *'6$ ",$ "," &,# "#"4 ,,"&$ %+"% %$#$#&',$ $%$ $," $"'""% %, %+"#$"% #", &' "%+*"'. K$," ,'#-%'# ,"%&" " %, $8"#$ &'$," "+"' %#% '"#" &"# %+"% &' $,". I%$","%,"%+"% $,"


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18

• Melakukan reorganisasi termasuk realokasi sumber daya untuk

memudahkan perbaikan terus menerus.

R'+"%$#"#$ $#$%$ "#%" $," #*"+"$ &$&$%"% "'#&'*"$$ #$#, "" '+"%$#"#$. M"$ "'$ *"+$"%

"$%$#,'"#$4 &%/""%4 *"+$"% SDM (%% &'#$) #"&"$ *"+$"%&'#$%". H" $%$ $,/"% "+"' $%'/" "'"!"% #,$"& *"+$"%%$%+",. K$%'/" $#$%$ &%+"'$ "$,"# , #,$"&*"'"%+ "%+""% $&'#$.

R""#$ $#$%$ "#%" $," #*"+"$ &$&$% &'#"""%%6"'$ #", #*' "" "%+ *"'4 %," #*' "" $, /""&% ", "'$ ,&", $," *'&'#$. H" $%$ $""%"'%" /$" $," &'#$ "'" "% #*' ""%" *'&"'$ %, * "'" ,'#*,. M"" " &',"" "%+"'# $," ""% $"" %6"'$ #*' "" ('$) "%+ "$%"%+ ,%" *$ *"$4 !""&% #*' ,'#*, /"4 ,,"&$5 %, &"%%" ##"$ %+"% "'"&"% &'#"""%. T'$ '&""% *""% %," "%+ ,$" " '#".

3. M%/"+" '"#$ "%,"'" &"# "% &"%++"%4 #&',$• M'ng,ubung-an 0isi +ganisasi -' -'*uasan *'$anggan5

D%+"% *'$"% 9$#$ "%+ /"#4 " $%$ "&", &#++#,$ &"%++"% %, *$ &' ,'#*,.• M'b'i-an *'ng,agaan -' *'as+-5

J"#4 %+"% *'$"% &%+"'+""% &"#4 "" $,"*", &"# #"%+", &%,$%+4 #$%++" '/"#"" "%,"'"&"# "% &'#"""% "&", *'/""% %+"% *"$.• In#'nti6-asi *'$anggan '.t'na$ #an int'na$5

S*"+"$ &$&$%4 $," "'# $", "%+ "%" &"%++"%,'%" "% &"%++"% $%,'%". K$," "'# %+$%%,$8"#$'"4 "'%" &'""% $," ,'""& &"%++"% ,'%" "%$%,'%" *'*".

?. P'#"""% "'# %+',$ "&" "%+ $$%+$%"% %#%.

BAB I7

KESIMPULAN


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D"'$ "#$ """ "%+ "$ *""# $%$4 "$ %$&"%

*"!" &'#"""% /"#" "&", %++%""% , $%$. D"" "

"$,"#&'#"""% /"#" "&", %$%+","% , %+"% 6"'"%"," *"$ ,"," ",%"4 #&',$ #"$% '"%+"%4 #"$%

+%+4 %"*" 5"#$$,"#4 *", #"#"%" &'#"""% "%+

%""%4 #$%++" &"'" "'"!"% "&", *'/" *$ &',$5

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&%"$ "$,"# "%+ *$ *"$.

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$"'"&"% &'#"""% "&", $%$"$#"#$ '#""%-'#""% ","# ""$"% "'"!"% ","&% #$%.

A+"' &'6"""% "#"'"", &' &'#"""% ,'#*,4#*"$%" &'#"""% ,'# %6"'$ $%5'"#$ ,'#-%'#%, "&", %+"%"$#" '"%+"%-'"%+"% "" &','#*,4 %+*"%+"% "$,"# &'%"4 &'*"$$'#""%-'#""% "" 9'#$ #*%"4 %"*" 8,'-8,' *"' "%+ $$%+$%"% %#%4 #'," %/"+" '"#$"%+ *"$ %+"% &"# "&% &"%++"%.

DATAR PUSTAKA


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S"'% < I%"',$4 200C4 Managemen Operational4M""%+66!"'"4 M""%+

T/$&,%4 "% < A%"#,"#$" D$"%"4 1@4 Total uality Management 4A%$ O#,4 Y+""',"

R%'4 B"'' < J" H$F'4 20014 !rinsip-prinsip Management Operasi4 S"*" E&",4 J""',"

G"#&'#F4 V$%6%,. 1. Management Kualitas " !enerapan Konsep-Konsep Kualitas4 E M$" K&,$%4 J""',"

S*' "'$ "/"" #$%! $#$ 10 O,*' 200C4 G'"#$%4 J""',"

KASUS

SON2 32BER4SHOT

8igi9a Lu-ai P'ngguna

P' S% %"&", #$*" "+$. B*'"&" !", "4 *",'"$%,* #% " #$%++" "'# $,"'$ "'$ &'"'"%.K$%$4 $+$6" "$ &%++%"%".

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NOKIA

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N$"4 &'#% &%# ,'*#"' $ %$"4 %"'$ #$,"' ? /,"*",'"$ '". S"", $$#$ "%+4 *",'"$ #'$ BL-@= "%+ $&'#$

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U%, '$#"%"4 *",'"$ "'# $&"# "'$ &%#. J$" $*"+$"% ,'"&", ,$#"% N$" "% BL-@=4 &'$#""% % ID 2 $+$,*"+$"% *""%+ "$ !*#$, N$"4 !!!.N$".6. A&"*$"*",'"$ ,'#*, ,'"# $ ""%"4 N$" ""% *'$"%*",'"$ &%++"%,$ #6"'" 6"-=".

La*+an M+#'$ Jaingan;


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A%"$#" J"'$%+"% K'/"

P%+""% &'-&' *'#"" *#"' "%+ *'"#$

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$"*"$"% #"%+"% PERT $+%""% #"", ,"#$'"% !",

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". D5%$#$ J"' T'&%

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A$g+ita Lintasan4T'*'n#'-

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MINIMAL SPANNING TREE

P% '%,"%+ $%$ ($%$" #&"%%$%+ ,') """ ,%$

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K"'%" #' % ," ,'*%+ "," ," ,'"$, "" #",

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ALGORITMA 8IJKSTRA

P"" ,"% 1@ #*" ,$#"% #&"%/"%+ ,$+" """% "%+ *'/

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%++"*"'"% "+'$," $%$ #*"+"$ #*" Xnode labelling greedy

algorithm X "% #*" "+'$," "%+ ,"" $+"*"'"% #*"+"$ Xa

heuristic algorithm that at every step selects the best choice available

at that step &ithout regard to 7uture conse)uences X (G"## "% H"''$#

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,'&% "" #/" "%+". A+'$," $%$ %++%""%

#,'",+$ greedy #*"+"$ *'$, :

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MA?IMUM FLO! PROBLEM

N't+- F$+

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$'"%+$ "'# "%+ #" %+"$' &"" #$#$ $,(c -7 ). B$"

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?. A$'"% "'# #/" "&"#$,"# $%$ #$#" &"" $%,"#"%

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P$$ $%,"#"% S-B-D-. %$"$ "&"#$,"# #$#" $%$ &"" $%,"#"% $%$

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Lang-a, :

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"# #$& ,/"%.

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A+'$," $/#,'" "%+ $+%""% $ ","#4 "," ,'""%+ $#*,

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"" "## "%+ ,$" *'$"% "#$ &,$"4 $#"%" :


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S#$ "%+ ,'"&", &"" +"*"' C '&""% ##$ Maximum ;lo&

!roblem %+"% %++%""% "+'$," ' '#%4 "+'$,"

"%+ &"$%+ #'$%+ $+%""% %, %#"$"% "#""

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path #6"'" +*".


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PENGERTIAN PERT 8AN 3PM

PERT '&""% #$%+","% "'$ !rogram 'valuation and (evie&

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&' "$ &%+'"%+"% !", &%#"$"% ,," &' "%+

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%+"% *$"" #$%$" %+$%


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P'b'#aan PERT #an 3PM

P"" &'$%#$&%" "%+ %"%+, &'*""% PERT "% =PM """

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+$","% &' "%+ "'# $##"$"%4 *""% *"4 ,%"+" '/"

#'," !", "%+ $*,"% #,$"& ",$9$,"#. P%","% "%+

"F$ $+%""% """ $+'" G"%,, ="',4 PERT (P'/6, E9"",$%"% R9$! T6%$)4 "% =PM (='$,$6" P", M,).

P'n"a#a$an #ibutu,-an untu- 'bantu:


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M%%/"% *%+"% ,$"& +$","% "$%%" "% ,'""&

#'"% &'.

M%+$%,$8"#$"% *%+"% "%+ "'# $""% $ "%,"'"

+$","%.

M%%/"% &'$'""% *$"" "% !", "%+ '"$#,$# %, ,$"&

+$","%.

M*"%, &%++%""% ,%"+" '/"4 "%+ "% #*' ""

"$%%" %+"% 6"'" "-" '$,$# &"" &'

Fa-t+4>a-t+ %ang ,aus #i*'tibang-an #a$a 'buat

"a#a$ *'$a-sanaan *+%'- :

1. *,"% "% 5%+#$ &' ,'#*,. D%+"% ##"$%"

&' $, &' $"'"&"% "&", $"%5"","% ##"$ %+"%

!", "%+ #" $,%,"%.

2. ,'"$,"%%" %+"% &' *'$,%" ","&% "%/,"%

"'$ &' #"%/,%".

3. ""#"% #6$" &$,$# "$%%"4 "&"*$" &' ,'#*, $$

&'$%,".

?. %$#$ "" "% "#$ &'.

@. ,'/"%+""% "#$ &' $,$%/" "'$ 5"#$$,"#

&'*%+"%%".

. ,'#$""% "% ,'"$,"% #*' "" ",'$"4 &'"","%4

"% ",'$" &%+"& "$%%" "%+ %%/"%+ ,'!/%"

&' ,'#*,.

. "&"#$,"# "," "" ,"&%+ "'" '/" &' ,'""& #*'

"" "%+ $&'+%""% #"" &'"#$%" &"#"%""%*'"%+#%+.

C. &',$9$,"# #*' ""4 &'"","% &' "% ,%"+" '/"

&'4 #"" &'"#$%" *'"%+#%+ %+"% '5'%#$ "%

&'$,%+"% "%+ %$ ",'"% ,%$#.

. 6"6"4 #$ "% +/"" "" "$%%".


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10. '5'%#$ "'$ '/" 5,$5.

Gantt 3,at

G"%,, 6"', """ #", "", "%+ *'%$"$ ##%" %,

&'-&' %+"% /" "%++," ,$ "%+ #$$,4 &'

%",$ &%#"$"% "% **'"&" %"" &'.

1. G"%,, 6"', #6"'" "# $%" #*"+"$ "", 5%"%," "%

" $,'"&"% &"'" "%"/' &' %,

%+$%"% ##'"%+ $", %+"% " !", $"$

"% ##"$%" ,+"#-,+"# "% #*- #* ,+"# "'$ &'.

2. S"$% *"%" ,+"#-,+"# "" &' "% #$% &%,$%+

',"% "%,"'" ,+"#-,+"# "" #"$% *#"' 6%'%+"%

"% $%+$%"% %, $8"#$ +"%,, 6"',.

3. G"%,, 6"', *"%, %/"!"* &',"%""%-&',"%""% !",

$5 #"", $", #&","%-#&","% %, *",

&'*""% ,'*$ " ,'""& *,"%.

K'untungan 'ngguna-an Gantt 9,at :

S'"%"4 " $*", "% $&""$4 #$%++" #"%+",

*'"%5"", #*"+"$ "", %$"#$ "" &%%++"'""%

&'.

D"&", %++"*"'"% /"!" #", +$","% "% %",""%

"/"% ##%++%" &"" #"", &"&'"%

B$" $+"*%+"% %+"% ," "$% "&", $&""$ &"" #"",

&"&'"%

K'$'a,an Gantt 3,at : T$" %%/"% #6"'" #&#$8 *%+"% ,'+"%,%+"%

"%,"'" #", +$","% "% +$","% "%+ "$%4 #$%++" #$, %,

%+,"$ "&" "%+ $"$*","% ,'"*","% #",

+$","% ,'""& /"!" #'"% &'.


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S$, %+"""% &%#"$"% "," &'*"$"%&*""'"%

*$" $&'"%4 "'%" &"" %" $%$ *'"',$ *",

*"+"% *" *"'.

B'i-ut ini a#a$a, b'ntu- s'#',ana #ai PERT :

". 1 /"' '$,$#4 2 '"%+ "" 1 ,$ &'

*. 3 /"' '$,$#4 3 '"%+ "" 1 ,$ &'

6. 10 /"' '$,$#4 @ '"%+ "" 1 ,$ &'

=%, K"##:

D$,"$ ",$9$,"# #*" &' #*"+$ *'$,:

D"'$ "## ,'#*, $##"$"% %+"% %++%""% POM 5'

7$%!#


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D"'$ ,"* ,'#*, "&", $$", !", "%+ $&'"% "$ /"'

'$,$# "$, 1

Gantt 9,at

D"'$ G"%,, ="', ,'#*, /"' "%+ *'!"'%" '" """ /"'

'$,$#4 "$, /"' %+"% !", &%#"$"% &' ,'"". A" 2

/"' '$,$# "$,:

A - = - G "% B E G .

8iaga PERT


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J"'%" """:

A = G : 3 10 Q 1

B E G : @ ? 10 Q 1

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