PTNUKULIAH TGL 11 OCT 2012

2

Agar suatu carrier di senangi suatu masyarakat

harus memenuhi suatu persyaratan :

Reliable

Regular

On the time performance

Convernience Dep. Arr time

Minimum stop over

Equipment used

Service

3

Syarat yang harus dipenuhi untuk airline employee

Appearance (penampilan)

Attitude (sikap)

Behavior (prilaku)

Skill (kemahiran)

Dedication (pengabdian)

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3. Persiapan oleh penumpang

Pergi ke office untuk reservation.Transaksi tiket bayar tiket. Ke bandara untuk check in dan

Lapor bagasi Terbang dari airport keberangkatan

ke airport tujuan Tiba di airport tujuan

5

Layanan yang diterima di airport

Check dokumen /name. Convention. Boarding pass . Airport tax. Baggage allowance. Excess baggage tiket. Waiting room.

Smile Greetng Seat number Information. Check baggage. Excess baggage Lableing.

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Persiapan oleh penumpang

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On the way

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Branch office domestik

Ambon ( AMQ)Batam ( BTH)Jambi (DJB)Manado (MDC)Palu (PLW)Ampenan (AMI)Biak (BIK)Jayapura (DJJ)Medan (MES)Pangkalpinang (PGK)Surabaya (SUB)Balikpapan (BPN)Cengkareng (CGK)Kendari (KDI)Makasar (UPG)Malang (MLG)Palembang (PLM)Solo (SOC)

Pekanbaru ( PKU)Ternate (TTE)Banda Aceh (BTJ)Denpasar (DPS)Kupang ( KOE)Padang ( PDG)Pontianak (PNK)Timika (TIM)Bandung(PDO)Gurontalo (GTO)Lampung (TKG)Palangkaraya (PKY)Semarang (SRG)Jogja ( JOG)Bandarmasin (BDY)Jakarta (JKT)

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Branch office internasionalAmsterdam (AMS)Jeddah (JED)Seol (SEL)Bangkok (BKA)Kuala Lumpur (KUL)Shanghai (SHA)Beijing (BJS)Melbourne (MEL)Singapure (SIN)Dubai (DXB)

Sydney (SYD)Guangzhou (CAN)Osaka (OSA)Tokyo (TYO)Hongkong (HKG)Perth (PER)Riyadh (RUH)Nagoya (NGO)

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Airline designator code

11

12

13

14

15

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ABC guideOAG officer airline guide CONTENTS: AIR TRAVEL INFORMATION. INTERNATIONAL TIME CALCULATOR. I A T A. AIRLINE OF THE WORLD. AIRLINE TELEPHONE NUMBER. AIRLINE DESIGNATOR CODES. CODE SHARE. AIRCRAFT CODES. CITY /AIRPORT CODES. TWO LETTER STATE CODES. AIRPORT TERMINAL. FLIGHT ROUTING. SCHEDUL TEXTS EXPLAINED. MININIMUM CONECTING TIME.