Pertemuan 5 Modeling Business

Processes

Matakuliah : M0034 /Informasi dan Proses Bisnis Tahun : 2005

Versi : 01/05

Learning Outcomes

Pada akhir pertemuan ini, diharapkan mahasiswa

akan mampu :

• Menghubungkan proses proses dalam bisnis

Outline Materi

• Rantai Nilai Porter's

• Even pada Proses Bisnis

By Hollander, Denna, Cherrington

PowerPoint slides by: Bruce W. MacLean, Bruce W. MacLean,

Faculty of Management, Faculty of Management,

Dalhousie UniversityDalhousie University

Accounting, Information Technology, and Business Solutions, 2nd Edition

Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 2000

Modeling Business Processes

Chapter 2

The McGraw-Hill Companies, Inc., 2000

Irwin/McGraw-Hill

Objectives

Describe a business processes and identify the business processes of an organization

Identify the events that comprise a

business process

Build and validate a REAL business processes model

Model operating events using the REAL concepts

The McGraw-Hill Companies, Inc., 2000

Irwin/McGraw-Hill

Introduction The first step toward enhancing a business professional’s value

is enhancing the role he/she plays in helping an organization define and improve its business processes.

So what are business processes and how can they be designed to support an organization’s objectives?

How do we design information systems that collect, maintain, and process the data needed to generate the outputs required by management to effectively manage business processes in the information age?

Our analysis will use semantic models models of real world actions or phenomenon. We will use REAL Business Process Modeling as a method to help you understand and model business processes.

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Irwin/McGraw-Hill

Business Processes

Acquisition/payment Business Process

Human ResourcesFinancial ResourcesSuppliesInventoriesProperty, Plant and EquipmentNew Ideas (R & D)Miscellaneous services

Conversion Business Process

Operations

Varies widely depending upon the industry

SAP industry solution maps

Sales/CollectionBusiness Process

Marketing and SalesServicePromotionOutbound logisticsCollection and CreditE-Commerce

Act

ivit

ies

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Irwin/McGraw-Hill

Are All Processes And Business Activities Created Equally?

Companies often prioritize their business processes based on the value of the process in achieving the organization’s objectives.

Some business activities determine an organization’s competitiveness in the marketplace while other activities might be classified as support activities.

An organization may be internally cost-effective but it might be an unsuccessful organization. Why?

Perhaps the organization has competitors: who better meet the needs of customers, do a good job of outsourcing some business functions, or do a better job of creating effective strategic alliances

with trading partners.

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Primary Value Activities Inbound logistics - activities associated with

receiving, storing, and disseminating inputs to the products or services

Operations- activities associated with transforming inputs into the final products or services

Outbound logistics - activities associated with collecting, storing, and physically distributing the products or services

Marketing and sales - activities associated with providing a means by which customers can buy produce and the means for inducing them to buy

Service - activities associated with providing service to enhance or maintain the value of the products or services

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Irwin/McGraw-Hill

Support Activities Procurement - the function of purchasing inputs to firms value

chain Technology Development - the know-how,

procedures, or technology embedded in processes that are intended to improve the product, services, and/or process

Human Resource Management - activities involved in recruiting, hiring, training, developing, and compensating all types of personnel

Firm Infrastructure - activities that support the entire value chain (e.g. general management, planning, finance, accounting, legal, government affairs, quality management, etc.)

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Irwin/McGraw-Hill

Porter’s Generic Value Chain

Revenue

Costs

Firm Infrastructure

Human resource managementTechnology development

Procurement

Inbound Logistics

OperationsOutput

LogisticsMarketing

& SalesService

Sup

port

Act

ivit

ies

Primary Activities

Margin

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Irwin/McGraw-Hill

Business Process Events A business process is “a series of activities intended to

accomplish the strategic objectives of an organization.” Operating Events are the operating activities performed within a

business process to provide goods and services to customers. Information Events include three activities: recording data about

operating events, maintaining reference data that are important to the organization, and reporting useful information to management and other decision makers.

Decision/Management Events are activities where management and other people make decisions about planning, controlling, and evaluating business processes.

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Irwin/McGraw-Hill

Business Process: Delivering Goods and Collecting Payment

Event 1: Marketing

Event 2: Take Customer

Order

Event 3: Ship the

Goods

Event 4: Collect Payment

Business Processes and Business Events

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Irwin/McGraw-Hill

Exhibit 2-3 Business Process Activities (Events)

Decision / management

events

Operatingevents

Informationevents

Define and often trigger

Trigger Trigger

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Pertemuan 06Pertemuan 06