evaluasi kualitas pelayanan pendidikan dengan menggunakan model kano

8/2/2019 EVALUASI KUALITAS PELAYANAN PENDIDIKAN DENGAN MENGGUNAKAN MODEL KANO

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XVADY DOJK\

F]DCVDYK OVDCKXDY RFCD[D@D@ RF@HKHKOD@HF@AD@ GF@AAV@DOD@ GEHFC OD@E*Yxvhk Odyvy Hk Rvydx Rfhkhkod KYXKLD@O Rdlfcd# Od|xdyv|d+

Hkdnvod V`xvo Gfgf`vjk Y{d|dx Ofcvcvyd Xvady Dojk|Nv|vyd Xfo`ko K`hvyx|k Mdovcxdy Xfo`ko

V`k}f|ykxdy Gvjdggdhk{dj Yv|dod|xd

Hkyvyv Ecfj >

@DGD > \DJGD@ LD[V D@AAE\E

@KG > H =22 292 4 29.=.42=.292=8.6.4


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JDCDGD@ RF@AFYDJD@

F]DCVDYK OVDCKXDY RFCD[D@D@ RF@HKHKOD@

HF@AD@ GF@AAV@DOD@ GEHFC OD@E*Yxvhk Odyvy Hk Rvydx Rfhkhkod KYXKLD@O Rdlfcd# Od|xdyv|d+

Xvady Dojk| k`k xfcdj hkxf|kgd hd` hkydjod yfldadk ydcdj ydxv y{d|dx v`xvo

gf`{fcfydkod` Yxvhk Y'4 v`xvo gfgrf|ecfj afcd| Yd|nd`d Xfo`ko Nv|vyd Xfo`ko

K`hvyx|k Mdovcxdy Xfo`ko V`k}f|ykxdy Gvjdggdhk{dj Yv|dod|xd

Jd|k >

Xdàadc >

Hkyvyv Ecfj>

@dgd > \DJGD@ LD[V D@AAE\E

@KG > H. =22 29 2 4 29 .=. 4 2=.29 2=8. 6. 4 Xfo`ko K`hvyx|k%Xfo`ko

Gfàfydjod`>

Rfglkglkà K Rfglkglkà KK

*Foe Yfxkdqd`# YX.GX+ *K|.G.Gvy|emk+


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JDCDGD@ RF\YFXVNVD@

F]DCVDYK OVDCKXDY RFCD[D@D@ RF@HKHKOD@

HF@AD@ GF@AAV@DOD@ GEHFC OD@E*Yxvhk Odyvy Hk Rvydx Rfhkhkod KYXKLD@O Rdlfcd# Od|xdyv|d+

Xfcdj hkrf|xdjdòd` hk ykhdà rf`hdhd|d` Xvady Dojk| Nv|vyd Xfo`ko K`hvyx|k

Mdovcxdy Xfo`ko V`k}f|ykxdy Gvjdggdhk{dj Yv|dod|xd.

Jd|k >

Xdàadc >

Gf`{fxvnvk>

@dgd> Xd`hd Xdàd`>

4. Foe Yfxkdqd # YX#GX

*Ofxvd+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


4/111

GEXXE

Dccdj dod gf`kàakod` e|dà'e|dà {dà lf|kgd`

hkd`xd|dgv hd` e|dà'e|dà {dà hklf|k k cgv rfàfxdjvd`

lflf|drd hf|dndx.

*Dc'Gvndhkcdj> 44+

Ndàd gfàjd|drod gf`ndhk drd'drd yfcdk gf`ndhk hk|kgv

yf`hk|k hd` ieldcdj gf`ndhk hk|kgv {dà yfgrv|`d.

*Yd`xe M.H+

Mvàyk xf|rf`xkà rdhd rf`hkhkod` rdhd xkàodx gd`drv

dhdcdj gfàfgldàod` ofr|kldhkd` gd`vykd hd` gdo`d

ofjkhvrd``{d ldak hk|k`{d hd` ldak e|dà cdk`.

*A|d{ye O|ko+

Ndàd` ndhkod` yfyvdxv h k hfrd` odgv yfldadk lfld` xfxdrk

ndhkod` yfldadk xd`xdàd jkhvr v`xvo gfìdrdk rvìdo

ofyvoyfyd`.

*rf`vc ky+


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RF\YFGLDJD@

Dcjdghvck cc dj # Rv nk y{v ov| ofjdh k|dx Dcc dj YQX# dxdy |djgdx hd` od|v`k d'@{d yfjk `a ad

Cdre|d` Xvady Dojk| k` k hdrdx rf`vc ky yfcfydkod`


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ODXD RF@AD@XD\

D y y d c d g v d c d k o v g Q | . Q l .

Rvnk y{vov| Dcjdghvckccdj rf`vcky rd`n dxod` ofjdhk|dx Dccdj YQX dxdy

lf|odx hd` |djgdx'@{d# yfjkàad cdre|d` Xvady Dojk| k`k hdrdx xf|yfcfydkod`

xfrdx rdhd qdoxv`{d. Cdre|d Xvady Dojk| k`k hkyvyv v`xvo gfgf`vjk yfldakd

y{d|dx gfgrf|ecfj afcd| Yd|nd`d hk Nv|vyd` Xfo`ko K`hvyx|k Mdovcxdy Xfo`ko

V`k}f|ykxdy Gvjdggdhk{dj Yv|dod|xd. Hdcdg rf`{vyv`d` cdre|d Xvady Dojk|

k`k# xf`xv`{d xkhdo cfrdy hd|k ld`xvd hd` hvovàd` hd|k lf|ldadk rkjdo. V`xvo kxv

rdhd ofyfgrdxd` k`k rf`vcky kàk` gfàvidrod` |dyd xf|kgd odykj ofrdhd>

4 . Dccdj YQX dxdy |djgdx'@{d yfjkàad rf`vcky hdrdx gf`{fcfydkod` cdre|d

Xvady Dojk| k`k.

< . Ldrdo J. K |. Y|k Qkhehe# GX yfcdov Hfod` Mdovcxdy Xfo`ko V`k}f|y kxdy

Gvjdggdhk{dj Yv|dod|xd.

9 . Ldrdo Gv`dndx X|k @va|eje# YX. GX yfcdov ofxvd Nv|vyd Xfo`ko K`hvyx|k .

8. Ldrdo Foe Yfxkdqd YX. GX yfcdov heyf` rfglkglkà K Xvady Dojk| {dà

gfglf|kod lkglkàd`# d|djd hd` rfxv nvo hdcdg rf`{fcfydkd Cdre|d

Xvady Dojk| k`k.

6 . Ldrdo K|.G.Gvy|emk yfcdov heyf` rfglkglkà KK {dà lf|yfhkd

gfcvdàod qdoxv v`xvo gfglf|kod` lkglkàd`# d|djd`# gexk}dyk hdcdg

rf`{vyv`d` Cdre|d` Xvady Dojk| k`k .

= . Ldrdo Gvij.Hnv`dkhk# YX.GX hd` Ldrdo Jdmkh~ Gv`dqk|# YX yfcdov

heyf rfàvnk.


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1. Yfcv|vj Heyf hd` Yxdmm od|{dqd` Nv|vyd Xfo`ko K`hvyx|k Mdovcxdy Xfo`ko

V`k}f|ykxdy Gvjdggdhk{dj Yv|dod|xd

: . Ldrdo H|y. Neoe Yvx|kyè yfcdov rkgrk`d` Cfgldad Rf`hkhkod`

Ofx|dgrkcd KYXKLD@O Yv|dod|xd dxdy knk` rf`fckxkd k`k.

; . Klv Ij|kyxk`d Kod Davyxk`d# gldo F`k Rvn kdyxvxk# YF# hd` klv \d|d

Yvgk{dxykj yfcdov yxdmm od`xe| {dà xfcdj gfgld`xv hd` gfglf|kod`

rfàd|djd` ldak rf`vcky hdcdg rf`fckxkd`. Hd` yfgvd od|{dqd` {dà dhd

Hk CRO KYXKLD@O Yv|dod|xd xf|kgdodykj v`xvo yfgvd`{d.

42 . E|dà xvd# of cvd|ad hd` ydvhd|d'ydvhd|dov {dà yfcdcv gfglf|kod`

yfgdàdx hd` he|eàd` lfyd| ldakov yf|xd gfglf|kod jdc {dà xf|ldko

ldakov.

4 4 . Xfgf`'xfgf` Xfo`ko K`hvyx|k yfgvd# {dà gfglf|kod` ld`{do k`me|gdyk#

yfgdàdx hd` hed v`xvoov.

Rf`vcky ydàdx gf`{dhd|k ldjqd rf`{vyv`d` cdre|d k`k gdykj ld`{do

ofov|dàd`{d hd` gdykj n dvj hd|k yfgrv|`d. Ecfj od|f`d kxv# rf`vcky

gfàjd|drod yd|d hd` o|kxko {dà gfgldàv av`d rf|ldkod` kyk hd` gdxf|k.

Q d y d c d g v d c d k o v g Q | . Q l .

Yv|dod|xd# Gd|fx


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HDMXD\ KYK

JDCDGD@ NVHVC. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . k

JDCDGD@ RF@AFYDJD@. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . k k

JDCDGD@ RF\YFXVNVD@. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . k kk

JDCDGD@ GEXE. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . k}

JDCDGD@ RF\YFGLDJD@. . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . . . }

JDCDGD@ ODXD RF@AD@XD\. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. }k

DLYX\DOYK. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . }k kk

HDMXD\KYK. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . kz

HDMXD\XDLFC. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . zk k

HDMXD\ ADGLD\. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . zk kk

LDL K RF@HDJVCVD@

4 .4 Cdxd| Lfcdod`a Gdydcdj. . . . .. . . . . .. . . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . .

4 .< Rf|vgvyd` Gdydcdj . . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . ..

4 .9 Ldxdyd` Gdydcdj . . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . ..

4 .8 Xvnvd` Rf`fck xkd` . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . ..

4 .6 Gd`mddx Rf`fck xkd` . . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . .. . . . .. . . . .. . . . .

4 .= Ykyxfgdxkod Rf`vckyd` Cdre|d` . . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . .

LDL KK CD@HDYD@ XFE\K


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LDL K] RF@AVGRVCD@ HD@ RF@AECDJD@ HDXD

8.4 Rfàvgrvcd` Hdxd . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . .

8 . 4 .4 Rfàvgrvcd` hdxd r|kgf| . . . . .. . . . . .. . . . .. . . . . .. . . . . .. . . . .. . . . . .. . . . .. . . . .. . . .

8 .< Rfàecdjd` hdxd . . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . .. . . . . .. . . . .

8 .


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HDMXD\ XDLFC

Xdlfc < .4 Xdlfc F}dcvdyk Od`e . . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .. . . . . .. . . . .. . . . .

Xdlfc < .


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HDMXD\ ADGLD\

Adgld|


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DLYX\DOYK

Rf`fckxkd k`k lf|xvnvd` v xvo gfàk`xfa|dykod rfàvov|d ofrvdyd`rfcdàad` hfàd` gfàav`dod` Odè# gehfc v`xvo gfàkhf`xkmkodyk r|ke|kxdy

{dà xfrdx ldak rf|ldkod ok f|nd dx|klvx {dà lf|ydàovxd . Yfcdk kxv rf kckxkd

k k nvad lf|av`d v`xvo gfgrf|ldkok ok`f|nd dx|klvx {dà xf|gdyvo odxfae|k

ofcfgdjd`.

Hd|k rf`fckxkd` k`k hkhdrdxod lflf|drd jdykc hkd xd|d`{d> dx|klvx {dà

jd|vy hkrf|xdjdòd` d`xd|d cdk > Ndhqdc rfcdnd|d` hk ndcdòd` hfàd` xfrdx %

hkykrck *9.:=+# Xf|lk`d oegv kodyk {dà ldko d xd|d d`hd hfàd rfàdnd|# yxdmm#

hd` od|{dqd` *9 .:=+# Rf|jdxkd` xf|jdhdr rf|xd`{dd` y kyqd {dà lfcvg nfcdy

*9.:;+# Rd|d od|{dqd` lf|rdodkd |drk hd` gf`d|ko *9.:;+# Rfxvady % od|{dqd`

gfglf|k k`me {dà nfcdy #gvhdj hkgfàf|xk *9 .;1+# Rfcd{d`d` {dà yerd` hd`

|dgdj *8.22+# Ofx|dgrkcd` rd|d rfàdnd|# hd` od|{dqd cdk``{d hdcdg lfof|nd

*8.22+# R|eyfy lfcdnd| gfàdnd| hk ndcdòd hfàd ldko hd` cdìd| *8.24+# Ykodr

rd|d od|{dqd``{d gf`vglvjod` |dyd rf|id{d hk|k d`hd *8 .24 +# Rfcd{d`d` ofrdhd

yfgvd ykyqd%k xd`rd gfgd`hdà yxdxvy yeykdc# hd` cdk``{d *8.29+# Ofdgd`d rdhd

qdoxv r|eyfy lfcdnd| gfàdnd| *8.2:+# R|eyfhv| rf`f|kgdd` ykyqd {dà gvhdj

hd` ifrdx *8.2;+# Ofgdgrvd` Rfàdnd| {dà r|emfyke`dc hd` xfrdx ydyd|d *8.48+#

R|eyfy lfcdn d| gfàdn d| {dà gvhdj hkrdjdgk hd` hkgfàf|xk. *8. 4 6+#

Rfàfxdjvd hd` ofgdgrvd` rfàdnd| hdcdg gfàdnd| *8.


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LDL K

RF@HDJVCVD@

4.4Cdxd| Lfcdoda

Hkrf`ajvnv`a dldh of


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Cfgldad rf`hkhkod KYXKLD@O gf|vrdod ydcdj ydxv yfokd`

ld`{do k`hvyx|k {dà lf|af|do hk lkhdà ndyd rf`hkhkod` ofx|dgrkcd` {dà dhd

hk qkcd{dj Yece. Lkhdà yxvhk {dà hkdnd|od KYXKLD@O dhdcdj R|ea|dg

H4 d xd|d cdk`. Gd`dafgf`x K`me|gdxkod# Rf|ldòd # Ofyfjdxd # Xfo`kyk

Oegrvxf|# hd` Xfo`kyk Dvxegexkm# yfhdàod v`xvo ov|yvy 4 lvcd` d`xd|d cdk

qk`heqy# oegrvxf| dov`xd`yk# dvxeidh# hfydk a|dmky# ldjdyd kàa|ky# yf|xd dhd

r|ea|dg H9 {dkxv oegrvxf|.

Ecfj od|f`d kxv rkjdo KYXKLD@O hkxv`xvx v xvo gdgrv lf|ydkà

hdcdg gf`d|ko rfcdàad hd` gdgrv gf fgrdxod hk|k v xvo gf`ndhk {dà

xf|ldko hkd`xd|d k`hvyx|k n dyd {dà yfnf k y. V`xvo l kyd gfqvnvhod` jdc

xf|yflvx rf|cv dhd`{d yd|d`d hd` r|dyd|d`d {dà gfgdhdk hd yvglf| hd{d

gd`vykd {dà lf|ovdckxdy. Av`d gfgdyvok f|d aceldckydyk hkgd`d xkàodx

rf|ydkàd` dod` yfgdok` oegrfxkxkm yfjkàad e|ad`kydyk lky`ky {dà xkhdo ykdr

dod` xf|ykykj.

Mdykckxdy hd` rfcd{d`d`# yf|xd rfàdnd|d {dà gfgvdyod` gf|vrdod`

r|ke|kxdy vxdgd hd|k ykyqd hdcdg gfgkc kj Cfgldad rf`hkhkod`. Qdcdvrv`

nvgcdj ykyqd hk Cfgldad rf`hkhkod` KYXKLD@O yfgdok` gf`kàodx# hd|k

xdjv` ofxdjv`. Gkydc`{d xdjv`


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rf`hkhkod` oegrvxf| {dà cdk` gdod ykyqd cflkj yfcfoxkm hdcdg gfgkckj

cfgldad rf`hkhkod` oegrvxf|.

Hd|k rf nfcdyd` hkdxdy rf`vcky kàk` gf`fckxk dxdv el{fo {dà kàk`

odgk xfck xk dhdcdj yfgvd rfcd{d`d` {dà hklf|kod` ecfj rkjdo KYXKLD@O

xf|jdhdr ykyqd`{d. Rf|vydjdd ndyd rfcd{d`d` cflkj gf`fodòd rdhd ovdckxdy

r|eyfy# od|f`d oe`yvgf` lkdyd`{d xf|ckldx cdàvà hdcdg r|eyfy xf|yflvx.

Ydgd yfrf|xk KYXKLD@O# oe`yvgf``{d {dkxv ykyqd xf|ckldx cdàyvà hdcdg

r|eyfy lfcdn d| gfàdn d|.

Ecfj od|f`d k xv hkrf|cvod` of|ndydgd hfàd` rkjdo KYXKLD@O

v`xvo gfàfxdjvk ovdckxdy rfcd{d`d` {dà xfcdj hklf|kod KYXKLD@O.

Drdodj yvhdj yfyvdk hfàd` ofkàk`d ykyqd kxv yf`hk|k dxdv lfcvg. gdod

rf|cv hkdhdod` rf`fckxkd`# yfjkàad jdykc`{d hdrdx gfglf|kod` ofrvdyd`

y kyqd rdhd Cfgldad rf`hkhkod oegrvxf| xf|yflvx. Rfàvov|d` ovdckxdy

r|ehvo hd` ndyd rfcd{d`d`# rdhd hdyd|`{d jdgrk| ydgd hfàd` rfàvov|d`

ofrvdyd` rfcdàad # {dkxv hkxf`xvod ecfj }d|kdlfc jd|drd oe`yvgf hd`

ok`f|nd {dà hk|dydod`.

Dhd lflf|drd gfxehf {dà hdrdx hkav`dod` gkydc`{d TMH *Tvdckx{

Mvìxke` Hf}fcergf`x+ {dà gf|vrdod dcdx v xvo gfàf}dcvdyk ovdckxdy

yvdxv r|ehvo# rf`hfodxd` Ykz ykagd v`xvo gfàf}dcvdyk ovdckxdy cd{d`d`#

gfxehf Ldcdìf Yie|f Id|h {dà gfàvov| ok`f|nd rf|vydjdd`# gehfc

yf|}tvdc hdrdx hkav`dod` v`xvo gf`f xvod` ovdc kxdy rfcd{d`d` yvdxv

rf|vydjdd` dxdy hdyd| 6 hkgf`yk ovdckxdy rfcd{d`d`# rf`hdodxd` ceakod mv~~{

hkav`dod` v xvo gf`kàodxod xkàodx ofrvdyd` oe`yvgf`# gfxehf Odè


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{dà lf|xvnvd` gfàodxfae|kod dx|klvx'dx|klvx hd|k r|ehvo gdvrv` ndyd

lf|hdyd|od` yflf|drd ldko r|ehvo gdvrv` ndyd gdgrv gfgvdyod`

oflvxvjd` rfcdàad .

Hd|k lflf|drd id|d dxdv gfxehf v`xvo gfàvov| ovdckxdy rfcd{d`d

xf|yflvx yd{d cflkj gfgkckj gfxehf odè# hfàd dcdyd dx|klvx r|ehvo% ndyd

hdrdx hkofxdjvk cflkj ldko dxdv o|kxf|kd r|ehvo {dà gfgrv`{dk rfàd|vj

rdckà lfyd| yfldadk hdyd| v`xvo gf`kàodxod` ovdckxdy rfcd{d`d` hfgk

xf|idrdk`{d ofrvdyd` rfcdàad`.

Lf|hdyd|od` rf|gdydcdjd` xf|yflvx# gdod hkcdovod` rf`fckxkd` hfàd`

Nvhvc > F]DCVDYK OVDCKXDY RFCD[D@D@ RF@HKHKOD@ HF@AD@

GF@AAV@DOD@ GEHFC OD@E * Yxvhk odyvy hk Cfgldad Rf`hkhkod

KYXKLD@O Rdlfcd`# Od|xdyv|d +.

4.

d. Gfàkhf`xkmkodyk dx|klvx gd`dodj {dà xf|gdyvo odxfae|k ofvàavcd hd`

ofcfgdjd` lf|hdyd|od` hkgf`yk yf|}kif tvdckx{ *yf|}tvdc+ yfyvdk hfàd`

ofkàk`d` oe`yvgf` *ykyqd+5

l. Dx|klvx gd`dodj {dà gf`n dhk r|ke|kxdy v`xvo hkrf|jdxkod`# hkrf|xdjdòd`

yf|xd hkxkàodxod ecfj rkjdo KYXKLD@O dad| yfyvdk hfàd` ofkàk`d`

oe`yvgf` *ykyqd+ hfàd gfàav`dod` Gehfc Odè5


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4.9Ldxdyd Gdydcdj

Dad| rf|gdydcdjd` xkhdo gfcvdy gdod hkdglkc ldxdyd`'ldxdyd`

gdydcdj {dà dod hk xfckxk dhdcdj yfldadk lf|kovx >

d. El{fo {dà hkxfck xk dhdcdj rfàav`d ndyd rfcd{d`d` rf`hkhkod`% y kyqd

rdhd Cfgldad Rf`hkhkod` KYXKLD@O.

l. Gdydcdj {dà hkxfckxk dhdcdj lf`xvo rfcd{d`d` rdhd r|eyfy rf`f|kgdd`

ykyqd# ofgfgrvd` yxdmm hd` rfàdnd|# oflf|ykjd hd` of|drkd` |vdàd %

ofcdy.

i. R|fmf|f`yk oe`yvgf hfàd gfàav`dod gfxehf odè {dà xf|hk|k hd|k

lflf|drd odxfae|k {dkxv oe`yvgf` gfàdàadr cd{d`d` yfldadk ofjd|vyd`

*gvyx lf+ e`f hkgf`yke`dc% dxx|dixk}f. Yfcdk` k xv dhd odxfae|k |f}f|yf#

k`hfmmf|f`x hd` tvfyxke`dlcf.

h. V`xvo mdoxe| rf|kcdov oe`yvgf` hkdyvgykod è|gdc.

4.8Xvnvd Rffckxkd

Xvnvd` hd|k rf`fckxkd k`k dhdcdj yfldadk lf|kovx >

d. Gfàjdykcod odxfae|k ofvàavcd hd` ofcfgdjd` lf|hdyd|od ofkàk`d`%

oflvxvjd oe`yvgf` *ykyqd+ Cfgldad Rf`hkhkod` KYXKLD@O *xkàodx

ofrvdyd` rfcdàad`+.

l. Gf`hdrdxod` dx|klvx {dà gf`n dhk r|ke|kxdy v`xvo hkrf|xdjdòd` ecfj

rkjdo Cfgldad Rf`hkhkod` KYXKLD@O.

i. Gf`hdrdxod dx|klvx {dà gf`ndhk r|ke|kxdy v xvo hkxkàodxod ecfj rkjdo

Cfgldad Rf`hkhkod` KYXKLD@O dad| yfyvdk hfàd` ofkàk`d` hd

oflvxvjd oe`yvgf` *ykyqd+.


19/111

4.6Gdmddx rffckxkd

Hfàd` rf`fckxkd k`k hkjd|drod hdrdx gfglf|kod gdyvod ofrdhd

rkjdo KYXKLD@O v`xvo gfàfxdjvk n f`ky cd{d`d` gd`d {dà ldko hd`

xf|gdyvo odxfae|k drd# yfjkàad gd`dnfgf hdrdx gfàjfgdx ld`{do

rfàfcvd|d` hd` f`f|ak yf|xd hdrdx gf`f`xvod` yx|dxfak {dà cflkj ldko av`d

gfìdrdk jdykc gdoykgdc.

4.=Ykyxfgfxkod rfvckyd

V`xvo hdrdx gfgvhdjod` hdcdg rf`{vyv`d Xvady Dojk|# gdod

hdcdg rfglvdxd``{d rf`vck y gfgldak hdcdg 6 ldl ofcd`nvxd` hfàd`

ykyxfgdxkod yfldadk lf|kovx >

LDL K RF@HDJVCVD@

Rdhd ldl k`k dod gfglf|kod adgld|d gfàf`dk gdydcdj {dà

dod` hkldjdy# {dà lf|kyk xf`xdà cdxd| lfcdodà gdydcdj#

rf|vgvyd` gdydcdj# ldxdyd` gdydcdj# xvnvd` rf`fckxkd`# gd`mddx

rf`fckxkd`# hd` ykyxfgdxkod rf`vckyd`.

LDL KK CD@HDYD@ XFE\K

Cd`hdyd` xfe|k hkgdoyvhod` v`xvo gfàfgvodod xfe|k {dà

hdrdx hkrdodk v xvo rfgfidjd gdydcdj. Hdcdg jdc k`k gfgvdx

cd`hdyd xfe|k {dà lf|odkxd hfàd ovdckxdy hd` gehfc odè.

LDL KKK GFXEHECEAK RF@FCKXKD@

Gfgvdx gfxeheceak rf`fckxkd {dà hkav`dod` v xvo gfcdovod`

d`dc kyd gfàav`dod` hdxd {dà hkodn k# id|d rf`kcdkd` yvrd{d


20/111

gf`hdrdxod jdykc# {dà gfckrvxk gfxehf rfàvgrvcd hdxd hd`

dcdx d`dckyd.

LDL K] RF@AVGRVCD@ HD@ RF@AECDJD@ HDXD

Gf`n fcdyod` gfàf`dk rfàvgrvcd` hdxd {dà hkrf|ecfj#

ofgvhkd rfècdjd hdxd {dà xfcdj hkovgrvcod lfyf|xd jdykc

rfgldjdyd``{d hfàd` odxd cdk` rdhd ldl k`k gf`n fcdyod`

gfàf`dk d`dckyd hdxd {dà hkovgrvcod .

LDL ] OFYKGRVCD@ HD@ YD\D@

Lf|kyk xf`xdà ofykgrvcd` {dà hkrf|ecfj hd|k jdykc rf`fckxkd hd`

rfgldjdyd` yf|xd yd|d`'yd|d` {dà hkhdyd|od` rdhd jdykc

rf`fckxkd`.


21/111

LDL KK

CD@HDYD@ XFE\K


22/111

jdykc# od|f`d oe`yvgf vgvg`{d xkhdo xf|ckldx cdàyvà hdcdg r|eyfy`{d.

V xvo k xv hkrf|cvod` y kyxfg gd`dnfgf ovdckxdy {dà hdrdx gfglf|kod`

ndgk`d` ofrdhd rkjdo oe`yvgf` ldjqd r|ehvo xf|yflvx hkjdyk cod` ecfj

r|eyfy lf|ovdckxdy*vckd [dgkx#


23/111

4 . Ld|dà lf|qvnvh gv|`k

Hk yk k jd`{d xf|hk|k hd|k ld|dà lf|qvnvh yfrf|xk ydlv # rdyxd akak. Xkhdo

dhd ndyd {dà gf`{f|xdk r|ehvo xf|yflvx.

< . Ld|dà lf|qvnvh {dà hkyf|xdk ndyd

Hk yk k xf|hk|k hd|k ld|dà lf|qvnvh {dà hkyf|xdk hfàd ydxv dxdv cflkj

ndyd v`xvo gfgrf|xkàak hd{d xd|ko rfcdàad`. Ie`xej`{d> r|ehvyf`

gelkc xkhdo jd`{d gf nvdc gelkc y dn d# gfcdkòd` n vad ovdckxdy hd`

rfcd{d`d` ofrdhd rfcdàad``{d *|frd|dyk # rfcd{d`d` rdyid nvdc+ .

9 . Idgrv|d`

Hk yk k xf|hk|k hd|k ld|dà hd` ndyd hfàd r|ere|yk {dà ydgd. Ie`xej`{d>

|fyxe|d` {dà jd|vy hkhvovà ecfj gdod`d` hd` rfcd{d`d``{d.

8. Ndyd vxdgd {dà hkyf|xdk ld|dà hd` ndyd xdgldjd

Hk y k`k xf|hk|k hd|k n dyd vxdgd hfàd` ndyd xdgldjd` hd`%dxdv ld|dà

rfcfàodr. Ie`xej`{d> rf`vgrdà rfydqdx xf|ldà gfglfck n dyd

x|d`yre|xdyk. Gf|fod ydgrdk hk xfgrdx xvnvd` xd`rd yfyvdxv jdc lf|qvnvh

{dà gfgrf|ckjdxod {dà gfgrf|ckjdxod` rfàfcvd|d gf|fod. @dgv #

rf|ndcd`d` xfyflvx gfckrvxk ld|dà'ld|dà lf|qvnvh# yfrf|xk gdod`d` hd`

gk`vgd`# rexeàd` xkofx hd` gdndcdj rf`f|ldàd`. Ndyd xf|yflvx

gfglvxvjod ld|dà rdhdx gehdc *rfydqdx vhd|d+ dad| xf|fdckydyk# xdrk

oegre`f vxdgd`{d dhdcdj ndyd.

6 . Ndyd gv|`k

Hk y k`k jd`{d xf|hk|k hd|k n dyd. Ie`xej`{d dhdcdj> n dyd gf ndad ld{k #

rykoexf|drk.


24/111

4 . \fdcklkckx{# gf|vrdod ofgdgrvd v`xvo gfglf|kod rfcd{d`d {dà

yfyvdk hfàd nd n k {dà hkxdqd|od`. Gfìdovr hvd jdc reoeo# {dkxv

oe`ykyxf`yk of|nd *rf|me|gdìf+ hd` ofgdgrvd` v`xvo hkrf|id{d

*hfrf`hdlkckx{+.


25/111

1. V`hf|yxd`hkà Oèqkà Xjf Ivyxegf|# {dkxv vydjd v`xvo gfàfxdjvk hd`

gfgdjdgk oflvxvjd` hd ofkàk`d rfcdàad .

:. Iegrfxfìf# {dkxv ofx|dgrkcd` hd` rfàfxdjvd {dà hkgkckok ecfj rd|d

od|{dqd` v`xvo gfcdovod` rfcd{d`d .

;. Diify# gfckrvxk ofgvhdjd` v xvo gfgd`mddxod ndyd {dà hkxdqd|od

rf|vydjdd`.

4 2. Iev|xfy{# gfckrvxk of|dgdjd`# rf|jdxkd`# ykodr yerd yd`xv`# |fyrfo# {dà

hkgkckok od|{dqd .

Gf kàodxod` gvxv ndyd {dà hk xdqd|od` xkhdo yfgvhdj vydjd

gf kàodxod gvxv r|ehvo# od|f`d od|doxf|kyxko`{d {dà v`ko. Rf`kàodxd`

gvxv ndyd nvad dod` lf|hdgrdo rdhd e|ad`kydyk yfid|d gf`{fcv|vj. Dhd

lflf|drd cdàodj {dà jd|vy hkxfgrvj v`xvo hdrdx gf`kàodxod` gvxv

rfcd{d`d` dxdv ndyd {dà hkxdqd|od`# d`xd|d cdk`>

4 . Gfàkhf`xkmkodyk rf`f`xv vxdgd gvxv rfcd{d`d`

Cdàodj rf|xdgd {dà hkcdovod hdcdg gfàkhf`xkmkodyk mdoxe| vxdgd

{dà gfgrfàd|vjk gvxv n dyd d`xd|d cdk` hfàd` gfcdovod` |kyfx

rfcdàad` {dà ofgvhkd` hkyvyvc hfàd` gfgrf|ok|dod` rf`kcdkd`

xf|jdhdr rf|vydjdd` hd rfydkà`{d lf|hdyd| mdoxe| rf`f`xv xf|yflvx.


26/111

xf|yflvx ndàd` xf|cdcv gvcvo yfjkàad nkod xkhd xf|rf`vjk rfcdàad dod

ofifqd. Dod` cflkj ldko lkcd rf|vydjdd` dxdv e|ad`kydyk gdgrv

gfglf|kod` cflkj hd|k {dà xfcdj hknd nkod .

9 . Gfàfcecd gvxv ndyd

Gvxv yvdxv ndyd gfgdà xkhdo lkyd xf|cfrdy hd|k rf|kcdov dxdv ykodr e|dà'

e|dà {dà gfglf|kod` dxdv gf`{fhkdod` ndyd ldak rfcdàad`# gkydc

of|dgdjd # ofyerd`d`# ofxf`dàd`# hd yfldak`{d. Jdc k`k hkyfldlod

gvxv ndyd xkhdo xf|cfrdyod hd|k od|doxf|kyxko gvxv ndyd {dà hkxf`xvod

hd|k jvlvàd d`xd|d rfcdàad # rf`{fhkd ndyd# dxdv d`xd| rf`{fhkd ndyd.

8. Gfàfgldàod lvhd{d gvxv

Lvhd{d gvxv gfckrvxk mk ceyemk# of{dok`d`# y kodr# `kcdk# è|gd# hd`

yfldadk`{d {dà dod gfkàodxod gvxv. Ecfj od|f`d kxv dad| lvhd{d

gvxv xf|ikrxd# rf|cv hvovàd hd` oegkxgf` gf`{fcv|vj hd|k yfcv|vj

dàaexd e|ad`kydyk.

Hdcdg gfxehf yf|}tvdc dhd 42 mdoxe| vxdgd% hkgf`yk yf|}tvdc {dà

rdckà gf`f`xvod` ovdckxdy rfcd{d`d` *^fkxj dgc hd` Lk x`f|# 4 ;;=+ # `dgv`

hk|dàovg gf ndhk ckgd hkgf`yk vxdgd yfldadk lf|kovx*Xnkrxee.

d. \fckdlkckxdy *|fckdlkckx{+ # {do`k ofgdgrvd gfglf|kod` cd{d`d` {dà

hknd nkod` hfàd yfaf|d #dov|dx hd` gfgvdyod`.

l. Hd{d xdàadr *|fyre`yk}f`fyy+# {dkxv ofkàk`d` rd|d yxdmm v`xvo

gfgld`xv rd|d rfcdàad` hd` gfglf|k cd{d`d hfàd xdàadr.


27/111

i. Ndgk`d` *Dyyv|dìf+# {dkxv gfìdovr rfàfxdjvd`# oegrfxf`yk#

ofyerd`d`# hd` ykmdx hdrdx hkrf|id{d {dà hkgkckok rd|d yxdmm# lfldy hd|k

ldjd{d# |fykoe dxdv of|dav'|davd`.

h. Fgrdxk *fgrjdx{+ # gfckrvxk hdcdg gf ndc k` |f cdy k# oegv`kodyk {dà

ldko#rf|jdxkd` r|kldhk # hd` rfgdjdgd` dxdy oflvxvjd` k`hk}khvdc

rfcdàad`.

f. Lvoxk mkyko *Xdàklcfy+# gfckrvxk mdykckxdy mkyko# rf|cfàodrd`# rfadqdk# hd`

yd|d`d oegv`kodyk.

4 . X khdo hdrdx hk|dld *k`xdàklkckx{+.

Ndyd dhdcdj yfyvdxv {dà yf|kà odck xkhdo hdrdx hkyf`xvj dxdv hk|dld.

Ndyd gvàok` lf|jvlvàd` hfàd yfyvdxv yfid|d mkyko# yfrf|xk rfydqdx

vhd|d# ov|yk hd` gfnd# hd` rf|dcdxd` gdod` |fyxe|d`# xfgrdx xkhv| hk |vgdj

ydokx. Ldadkgd`drv` nvad rdhd of`{dxdd``{d oe`yvgf gfglfck hd`

gfgf|cvod yfyvdxv {dà xkhdo hdrdx hk|dld


28/111

xfoèceak# rf|dxv|d rfgf|k`xdj hd` of`dkod jd|ad

f`f|ak. Yfoxe| n dyd ofvdàd` gf|vrdod` ie`xej rdckà ld`{do

hkrfàd|vjk ecfj rf|dxv|d` hd rf|v`hdà'v`hdàd` rfgf|k`xdj.

Gf`v|vx Iecckf|# 4;:1 Rfcd{d`d` xf|ldko rdhd rfcdàad *fzifccf`x+

hd` xkàodx ovdckxdy rfcd{d`d gf|vrdod id|d xf|ldko {dà oe`ykyxf v xvo

hdrdx gfgrf|xfgvod` jd|drd oe`yvgf *yxd`hd| rfcd{d`d` foyxf|`dc hd`

lkd{d+ hd` ykyxfg ok`f|nd id|d rfcd{d`d` *yxd`hd| rfcd{d`d`# lkd{d hd`

ofv`xvàd`+ *vckd [dgkx#


29/111


30/111

Dhd lflf|drd mdoxe| {dà gf`hfmk`ky kod` gfàf`dk ofrvdyd`%

ofxkhdorvdyd` rfcdàad`# d`xd|d cdk`>

d. Xyf hd` Qkcxe *4;::+# gfàdxdod` ldjqd ofrvdyd`% ofxkhdorvdyd`

rfcdàad` dhdcdj |fyre` rfcdàad` xf|jdhdr f}dcvdyk ofxkhdoyfyvdkd`

*hkyie`mk|gdxke` + {dà hk|dydod d`xd|d jd|drd yflfcvg`{d hd` ok`f|nd

doxvdc r|ehvo {dà hk|dydod` yfxfcdj rfgdodkd``{d.

l. Qkcokf *4 ;;2+ # gf`hkmk`kykod``{d yfldadk yvdxv xd`xdàd` fgeyke`dc rdhd

f}dcvdyk xf|jdhdr rfàdcdgd` oe`yvgyk yvdxv r|ehvo% ndyd.

i . Fàfc # fx dc *4;;2+# gf`{dxdod` ldjqd ofrvdyd` rfcdàad gf|vrdod`

f}dcvdyk rv|`d lfck hkgd`d dcxf|`dxkm {dà hkrkckj yfov|dà'ov|dà`{d

ydgd dxdv gfcdgrdvk jd|drd rfcdàad # yfhdàod ofxkhdorvdyd` xkglvc

drdlkcd jdykc *evx iegf+ xkhdo gfgf`vjk jd|drd .

h. Oexcf|# f x dc * 4;;=+ # gf`d`hdyod` ldjqd ofrvdyd` rfcdàad` dhdcdj

xkàodx rf|dydd` yfyfe|dà yfxfcdj gfgld`hkàod ok`f|nd dxdv jdykc {dà

hk|dydod` hkld`hkàod hfàd` jd|drd .

Hd|k lf|ldadk hfmk`kyk hkdxdy hdrdx hkxd|ko ofykgrvcd` ldjqd rdhd

hdyd|`{d rfàf|xkd ofrvdyd rfcdàad gfìdovr rf|lfhdd d`xd|d jd|drd

hd` ok`f|nd% jdykc {dà hk|dydod . Od|f`d ofrvdyd` rfcdàad lf|ad`xvà

rdhd rf|yfryk hd` foyrfoxdyk gf|fod.


31/111

xf|yflvx gdgrv gfgvdyod` oflvxvjd` rfcdàad . Dx|klvx'dx|klvx cd{d`d`

hdrdx hklfhdod` gf ndhk lflf|drd odxfae|k.

Gvyx Lf dxdv Ldyki `ffhy.

Rdhd odxfae|k ofjd|vyd` *gvyx lf+ dxdv oflvxvjd` hd|k *ldyki

`ffhy+ # rfcdàad` gf ndhk xkhdo rvdy drdlkcd ok`f|nd hd|k dx|klvx {dà

lf|ydàovxd` |f`hdj. Xfxdrk ofrvdyd` rfcdàad` xkhdo dod` gf`kàodx

ndvj hkdxdy `fx|dc gfyokrv` ok`f|nd hd|k dx|klvx xf|yflvx xkàak.

E`f'hkgf`yke`dc dxdv rf|me|gdìf `ffhy

Hdcdg odxfae|k e`f hkgf`yke`dc dxdv rf|me|gdìf `ffhy# xkàodx

ofrvdyd` rfcdàad lf|jvlvàd` ck`fd| hfàd ok`f|nd dx|klvx# yfjkàad

ok`f|nd dx|klvx {dà xkàak dod` gfàdokldxod` xkàak`{d ofrvdyd`

rfcdàad` rvcd.

Dxx|dixk}f dxdv fzikxfgf`x `ffhy

Yfhdàod` rdhd odxfae|k dxx|dixk}f dxdv fzikxfgf`x `ffhy# xkàodx

ofrvdyd rfcdàad` dod gf kàodx ydgrdk xkàak hfàd` gf kàodx`{d

ok`f|n d dx|klvx. Dod` xfxdrk rf`v|v`d` ok`f|n d dx|klvx xkhdo dod`

gf`v|vòd xkàodx ofrvdyd`.

Ofxkhdoxdjvd xf|jdhdr dx|klvx cd{d`d` hdrdx gf`kglvcod` dokldx

`fadxkm ldak rkjdo rf|vydjdd hdcdg jdc k`k Cfgldad rf`hkhkod oegrvxf|

KYXKLD@O. Nkod rfglf|k r|ehvo% ndyd ldjqd ofkàk`d` hd|k oe`yvgf` kxv

lf|lfhd'lfhd jd|vy hkrf|jdxkod` rvcd ldjqd odxfae|k rfcdàad` xf|yflvx xkhdo

xfxdr yfrd`ndà gdyd odxfae|k rfcdàad` dod` lf|vldj y fyvdk hfàd`


32/111

rf|ofgldàd` qdoxv. Yfid|d yrfykmko dx|klvx dxx|ixk}f dod gf`ndhk e`f

hkgf`yke`dc#hd dojk| {d dod gf ndhk dx|klvx gvyx lf.

Yfldadk ie`xej if`x|dc ceio rdhd gelkc ofxkod rf|xdgd odck gvìvc

gf|vrdod` dx|klvx dxx|dixk}f# yfod|dà xfcdj gf`dhk e`f hkgf`yke`dc% ldjod`

gf`ndhk gvyx lf ldak yfldakd` rfcdàad`. Kgrckodyk cdk` hd|k gfxehf Odè

dhdcdj ofkàk`d` rfcdàad cflkj lf|ykmdx hk`dgky hd` yxdxky.

Rdhd yddx k`k ld`{do lf|fhd| r|ehvo yfnf`ky {dà hrkckj rfcdàad #

yfjkàad jd`{d r|ehvo kè}dxk}f {dà hdrdx gf`d|ko rf|jdxkd` rfcdàad

v`xvo hdrdx lf|xdjd` hdcdg rf|ydkàd` {dà ofxdx. Y x|dxfak {dà hdrdx

hkav`dod rf|vydjdd` v xvo gfàjdykcod r|ehvo {dà hdrdx gfcdgrvk

jd|drd rfcdàad dhdcdj hfàd` gfgr|ehvoyk r|ehvo {dà gfgrv`{dk

dxx|dixk}f tvdckx{ {dkxv hfàd r|eyfy rfàfgldàd` r|ehvo ld|v . Yx|dxfak

k`k gfàjd|vyod` rf|vydjdd` v`xvo gfgrf|jdxkod ldadkgd`d gfìkrxdod

dxx|dixk}f tvdckx{ hdcdg r|eyfy rfàfgldàd r|ehvo ld|v# yfhdàod` v`xvo

k`hvyx|k ndyd gf`kàodxod rfcd{d`d ndyd. Rdhd hdyd|`{d rdhd gehfc odè

xf|hk|k hd|k 9 xf xdrk |fyre` oe`yvgf yfcdcv gvìvc odxfae|k k`hfmmf|f`x#

tvfyxke`dlcf# hd |f}f|yf. K hfmmf|f`x# odxfae|k hkgd`d n kod dhd xkhdo`{d

cd{d`d` xkhdo dod` lf|rfàd|vj rdhd ofrvdyd` oe`yvgf`. |f}f|yf

*ofgv`hv|d`+ # Hf|dndx ofrvdyd` oe`yvgf` cflkj xkàak n kod cd{d`d`

lf|cdàyvà xkhdo yfgfyxk`{d hkld`hkàod` ofrvdyd` xf|jdhdr cd{d`d` {dà

lf|ndcd` cfl kj ldko.# tvfyxke`dlcf *Hk|davod`+ Odhdàodcd oe`yvgf rvdy

Dxdv xkhdo rvdy nkod cd{d`d` kxv hklf|kod .


33/111

OF\D@AOD RF@AK@XFA\DYKD@ RF@AVOV\D@ OVDCKXDY

RFCD[D@D@ HF@AD@ GEHFC OD@E

Adgld|


34/111

4 . Gfgr|ke|kxdyod` rfàfgldàd` r|ehvo.

Yfldadk ie xej # x khdo dod` lf|av`d lf|k`}fyxdyk v xvo gf`kàodxod

dx|klvx lf|odxfae|k gvyx'lf {dà gf|vrdod xkàodx oflvxvjd hdyd|#

xfxdrk cflkj gf kàodxod` dx|klvx lf|odxfae|k e`f'hkgf`yke`dc dxdv

dxx|dixk}f {dà gfgrv`{dk rfàd|vj cflkj lfyd| hdcdg rf`f|kgdd`

ovdckxdy r|ehvo hd oe`yfoqf`yk`{d gf`kàodxod` ofrvdyd` rfcdàad .


35/111


36/111

H{ymvxkedc

@e Dx|klvx Yoe|

4 Ofyfyvdkd` lkd{d hfàd` mdykckxdy 4 . Yvod

Ydàdx rf`xkà# hfàd ykglec * YR +.

Rf`xkà# hfàd ykglec * R +

Ivovr rf`xkà# hfàd ykglec * IR +

Xkhdo rf`xkà# hfàd ykglec * XR +

Ydàdx Xkhdo rf`xkà# hfàd ykglec * YXR +

Rf`kcdkd` yoe| {dà hkcdovod hdcdg rf`fckxkd` k k dhdcdj hfàd` jd|drd

yfldadk lf|kovx >

4 . Gfàad`xkod` yfgf`xd|d v`xvo rfàad`xkd` v`xvo jv|vm rkc kjd` rdhd

yfxkdr kxfg. Jd|ad yfgf`xd|d {dà hklf|kod v`xvo yfxkdr odxfae|k ndqdld

hdrdx hkckjdx hdcdg xdlfc


37/111

Xdlfc


38/111

Hfàd` xkàodx y ka`kmkod`yk 6 hf|dndx oflfldyd` *hm+ 7 ` < #

gdod `kcdk xdlcfc hdrdx hkckjdx rdhd xdlcf *rdhd cdgrk|d +

i . Gf`f`xvod `kcdk jkxvà.

z{ 7 nvgcdj z *yoe| lvxk |+

z< nvgcdj yoe| lvxk| ovdh|dx

{ > nvgcdj { *yoe| mdoxe|+

{n vgcdj yoe| mdoxe| ovdh|dx

z{ > nvgcdj xdàod| *rf|odckd` z hd {+

Od|f`d oe|fcdyk gegf` xdàod| dod gfàjdykcod` oe|fcdyk {dà

xf|cdcv xkàak # gdod v`xvo gfàe|foyk gegf xdàod| gf ndhk

oe|fcdyk ldakd xexdc hkav`dod |vgvy>

rt >

Yl{YLzz{YL{YLz

YLzYL{z{

oefmkykf` oe|fcdyk ldakd` xexdc

z{ > oefmkykf oe|fcdyk gegf` xdàod|

YL { > ykgrdàd` ldov yoe| mdoxe|

YL z > ykgrdàd ldov yoe| lvxk|


39/111

V`xvo gf`f`xvod jdykc rf|jkxvàd jkxvà# dod hkecdj hfàd`

ld`xvd` yemxqd|f 4 4 .6

h. Gfgld`hkàod` lfyd| `kcdk xdlcfhfàd` jkxvà.

' n kod jkxvà lf|`kcdk reykxkm# yf|xd jkxvà 0 xdlcfgdod Je hkxf|kgd

' n kod jkxvàlf|`kcdk reykxkm yf|xd jkxvà 3 xdlcfgdod Je hkxecdo

' n kod jkxvàlf|`kcdk `fadxkm# yf|xd jkxvà 0 xdlcfgdod Je hkxecdo

f . ofrvxvyd`>

Drdlkcd oefmkykf yfgdok gf`hfodxk 4 gdod ovkyke`f| hkodxdod

gfgrv`{dk |fckdlkckxdy {dà ldko# rfàvn kd` }dckhkxdy hd`

|fckdlkckxdy k`k gfàav`dod` r|ea|dg oegrvxf| YRYY me| Qk`heqy

\fcfdyf 44 .6 .

yoe| lvxk| lf|oe|fcdyk reykxkm hfàd yoe| mdoxe| *|fckdlfc+

J4 > yoe| lvxk| x khdo lf|oe|fcdyk reykxkm hfàd yoe| mdoxe| *xkhdo

|fckdlfc+

l. Gf`f`xvod` `kcdk xdlcf.

Hfàd` xkàodx y ka`kmkod`yk 6 hf|dndx oflfldyd` *hm+ 7 ` < #

gdod `kcdk xdlcfc hdrdx hkckjdx rdhd xdlcf *rdhd cdgrk|d +

i . Gf`f`xvod `kcdk jkxvà.

xx 7NO{

NOz

G

G4

4

Ofx>


40/111

xx > oefmkykf |fckdlkckxdy.

G > nvgcdj lvxk| rf|xd`{dd .

Noz> nvgcdj ovdh|d` xexdc yoe| lvxk|.

No{> nvgcdj ovdh|d` xexdc yoe| mdoxe|

V`xvo gf`f`xvod jdykc rf|jkxvàd jkxvà# dod hkecdj hfàd`

ld`xvd` yemxqd|f YRYY4 4 .6

h. Gfgld`hkàod` lfyd| `kcdk xdlcf hfàd` jkxvà.

' n kod jkxvà lf|`kcdk reykxkm# yf|xd jkxvà 0 xdlcfgdod Je hkxf|kgd

' n kod jkxvà lf|`k cdk rey kxkm yf|xd jkxvà 3 xdlcfgdod Je hkxecdo

' n kod jkxvà lf|`k cdk `fadxkm# yf|xd jkxvà 0 xdlcfgdod Je hkxecdo

f . ofrvxvyd`>

Drdlkcd oefmkykf yfgdok gf`hfodxk 4 gdod ovkyke`f| hkodxdod

gfgrv`{dk |fckdlkckxdy {dà ldko# rfàvn kd` }dckhkxdy hd`

|fckdlkckxdy k`k gfàav`dod` r|ea|dg oegrvxf| YRYY me| Qk`heqy

\fcfdyf 44 .6 .


41/111

hkd`aadr rf`xk`a hkhdrdxod`


42/111

LDL KKK

GFXEHECEAK RF@FCKXKD@

9.4El{fo Rffckxkd

Rf`fckxkd` k`k hkcdovod` rdhd Cfgldad Rf`hkhkod` Oegrvxf|

KYXKLD@O Nc .Djgdh [d`k @E.


43/111

9.9Gfxehf Rfavgrvcd Hdxd

Rfàvgrvcd hdxd hdcdg rf`vckyd` cdre|d k`k hkcdovod hfàd id|d

yfldadk lf|kovx >

4 . Qdqdìd|d *K xf|}kfq+

[dkxv rfàvgrvcd` hdxd hfàd` id|d gfàdhdod` xd`{d ndqdl yfid|d

cdàyvà hfàd rkjdo'rkjdo {dà lf|jvlvàd` hfàd rf|gdydcdjd

{dà hkdàodx hdcdg rf`fckxkd av`d gf`hdrdxod hdxd hd` ofxf|dàd

{dà lf|cd`hdyod` ofrdhd xvnvd rf`fckxkd`.

< . Elyf|}dyk.

Rfàvgrvcd` hdxd k k hk cdovod` hfàd` rfàdgdxd` hd` rfìdxdxd`

yfid|d cdàyvà rdhd elnfo rf`fckxkd` v xvo gf`hdrdxod hdxd'hdxd {dà

hkrf|cvod` hdcdg rf`fckxkd`.

9 . Yxvhk Rvyxdod

[dkxv gfxehf rfàvgrvcd` hdxd hd|k lvov'lvov ckxf|dxv| {dà

lf|jvlvàd` hfàd` gdydcdj'gdydcdj {dà hkldjdy.

8. Heovgf`xdyk

Gf|vrdod` gfxehf {dà hkav`dod` v`xvo gfàvgrvcod` hd`

gf`hdrdxod` yfnvgcdj k`me|gdy k {dà lf|dydc hd|k hdxd gdyd cdcv

rf|vydjdd` {dà gfckrvxk yfnd|dj vgvg rf|vydjdd`# hdxd od|{dqd`# hd`

hdxd'hdxd cdk {dà lf|odkxd` hfàd rf|gdydcdjd hdcdg rf`fckxkd k`k.

6. Rf`{fld|d Dàofx *ovfyke`f|+.

Ovfyke`f| dhdcdj y flvdj y fx rf|xd`{dd` {dà y fid|d ceaky

lf|jvlvàd` hfàd` gdydcdj rf`fck xkd` hd` xkdr rf|xd`{dd` gf|vrdod`


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ndqdld`'ndqdld` {dà gfgrv`{dk gdo`d hdcdg gfàvn k jkrexfyd.

Rf`fckxk gfglvdx hdmxd| rf|xd`{dd` {dà dod hklf|kod ofrdhd ykyqd

v xvo gfgrf|ecfj `kcdk ofrf`xkàd hd|k }d|kdlfc ofkàk`d` ykyqd. Dhd 9

gdidg ovfyke`f| {dà hkav`dod {dkxv> Ovfyke`f| 4 {dà hklf|kod ecfj

KYXKLD@O hfàd` xvnvd v`xvo gf`hdrdxod` xkàodx ofrf xkàd`

xf|jdhdr dx|klvx'dx|klvx {dà dhd# Ovfyke`f| < Lf|kykod` rf|xd`{dd`'

rf|xd`{dd` {dà hkrf|ecfj hd|k ovfyke`f| 4 {dà lf|xvnvd` v`xvo

gfàfxdjvk rfcd{d`d` {dà hk|dydod` e cfj CRO KYXKLD@O {dkxv

drdodj rfcd{d`d {dà hklf|kod` yvhdj erxkgdc% lfcvg.

Rdhd rf`fckxkd` k`k gfàav`dod` yodcd ckof|x {dà yvhdj

hkgehkmkodyk# yodcd ckof|x 4 ydgrdk 6 hkgd`d 4 lf|d|xk ydàdx Xkhdo

rf`xkà hd` 6 lf|d|xk ydàdx rf`xkà rdhd xkàodx ofrf`xkàd` *ovfyke`f|

ydxv+ . Yodcd {dà ydgd nvad hkav`dod` rdhd ldakd xkàodx ofrvdyd`

hfàd cdlfc 4 lf|d|xk ydàdx Xkhdo rvdy hd 6 lf|d|xk ydàdx rvdy.

Yfhdàod` ovfyke`f| 9 gf|vrdod` ovfyke`f| odè hkgd`d |fyre`hf

hkgk`xd gf ndqdl rf|xd`{dd {dà lf|of`d hfàd` dyrfo mvàyke`dc hd`

hkymvàyke`dc hd|k dx|klvx {dà lf|ydàovxd # rkckjd` {dà hkyfhkdod

d`xd|d cdk` gf`{vodk# gfàjd|drod`# `fx|dc# xe cf|d`yk# hd` xkhdo

gf`{vodk.

9.8Khfxkmkodyk Rervcdyk

Rervcdyk dhdcdj ofyfcv|vjd` v kx dxdv k`hk}khv hdcdg |vdà ckàovr

{dà kàk` hkxfckxk *Yvakd|xe# < +. Khf xkmkodyk rervcdy k gf|vrdod`

cdàodj dqdc hdcdg rf`fckxkd {dà lf|xvnvd` v`xvo gfàfxdjvk ykdrd {dà


45/111

gf`ndhk |fyre`hf`. Dhdrv` rervcdyk hdcdg rf`fckxkd k`k dhdcdj Ykyqd {dà

dhd rdhd Cfgldad Rf`hkhkod` Ofx|dgrkcd KYXKLD@O Yv|dod|xd.

9.6Xfoko Rfadglkcd Ydgrfc

Ydgrfc dhdcdj yfldakd` dàaexd hd|k rervcdyk {dà hkrk ckj hfàd`

gfàav`dod` r|eyfhv| xf|xf xv yfjkàad hkjd|drod` hdrdx gfqdok ck

rervcdyk`{d# yfhdàod` ld`{do`{d dàaexd yvdxv ydgrfc hkyflvx vov|d`

ydgrfc *Yvakd|xe#


46/111

Ofxf|dàd` >

` 7 Vov|d Ydgrfc

@ 7 Vov|d` Rervcdyk

f 7 Rf|yf ofceàad|d ofxkhdoxfckxkd

Rervcdyk rf`fckxkd dhdcdj yfgvd ykyqd Cfgldad Rf`hkhkod` Ofx|dgrkcd`

KYXKLD@O. Nvgcdj ykyqd Cfgldad Rf`hkhkod` Ofx|dgrkcd

KYXKLD@O yfld`{do

d. Vn k ]dc khkxdy

V xvo gfàfxdjvk yfndvjgd`d ofxfrdxd yvdxv dcdx vov| hdcdg

gfcdovod rfàvov|d dxdy drd {dà hkvov|.

Dhdrv cdàodj'cdàodj reoeo hdcdg d`dckyky ofydjkjd lvxk|

dhdcdj yfldadk lf|kovx >


47/111

4 . Gfàjkxvà yoe| mdoxe| yfldadk nvgcdj hd|k yoe| lvxk| mdoxe|.

< . Gfàjkxvà oe|fcdyk gegf`xdàod| d xd|d yoe| lvxk| *z+ hfàd`

yoe| mdoxe| *{+.

9 . Gfàjk xvà oe|fcdy k ldakd` xexdc# {dk xv gfàoe|foyk oe|fcdy k

gegf xdàod| |z{ gf ndhk oe|foyk |rt .

8. Gfàvn k xd|dm yka`kmkod` |rt. Hfàd` hf|dn dx lfldy {dà

hkrf|av`dod v`xvo gfàvnk |rt dhdcdj `'

4 . Nvgcdj yfcv|vj yoe| rdhd yfxkdr dx|klvx v xvo yfgvd |fyre`hf`.


48/111

8. Gf`f`xvod` odxfae|k dx|klvx hkodxdod` vàavc%cfgdj drdlkcd |dxd'

|dxd xkàodx ofrvdyd`% ofrf`xkàd``{d hkdxdy a|d`h gfd xkàodx

ofrvdyd`% ofrf`xkàd``{d.

h. Ocdykmkodyk dx|klvx lf|hdyd|od` Gehfc odè.

4 . Gf`f`xvod` odxfae|k dx|klvx xkdr |fyre`hf` lf|hdyd|od xdlfc 9.4

XDLFC F]DCVDYK OD@E

H{ymvixkedc

4 < 9 8 6Oflvxvjd

oeyvgfYvod Gfàjd|dr @fx|dc Xecf|d`yk Xkhdo

yvod

4 . Yvod T D D D E

T 7 Tvfyxke`dlcf *Hk|davod`+

\ 7 \f}f|yf *Ofgv`hv|d`+

D 7 Dxx|ixk}f *Gf`d|ko+

K 7 K hfmmf|f`x *@fx|dc+

E 7 E`f hkgf`yke`dc *Ydxv Vov|d`+

G 7 Gvyx lf *Ofjd|vyd`+

< . Gfàjkxvà nvgcdj gdykà'gdykà odxfae|k odè hdcdg xkdr'xkdr

dx|klvx.

9 . Gf`f`xvod` odxfae|k odè xkdr dx|klvx hfàd` gfàav`dod`

Lcdvxjy me|gvcd *qdchf`#4 ;;9+ yfldadk lf|kovx >


49/111

Nkod nvgcdj `kcdk *e ` f h k g f ` y k e ` d c /d x x | d i x k } f /g v y x l f +0

nvgcdj `kcdk*k ` h k m f | f ` x /| f } f | y f /t v f y x k e ` d l c f +gdod a|dhf

hkrf|ecfj `kcdk rdckà gdoykgvg hd|k*e ` f h k g f ` y k e ` d c #

d x x | d i x k } f #g v y x l f +

Nkod nvgcdj `kcdk *e ` f h k g f ` y k e ` d c /d x x | d i x k } f/g v y x l f +3

nvgcdj `kcdk*k ` h k m m f | f ` x /| f } f | y f /t v f y x k e ` d l c f +gdod a|dhf

hkrf|ecfj {dà rdckà gdoykgvg hd|k *k ` h k m m f | f ` x # | f } f | y f #

t v f y x k e ` d l c f +.



hkrf|ecfj {dà rdckà gdoykgvg hkd xd|d yfgvd odxfae|k odè

{dkxv*e ` f h k g f ` y k e ` d c # d x x | d i x k } f #g v y x l f hdk ` h k m m f | f ` x #

| f } f | y f #t v f y x k e ` d l c f +.

Dcdyd gfàav`dod` me|gvcd k`k od|f`d rdhd hdyd|`{d gehfc Odè

xf|hk|k hd|k 9 odxfae|k {dkxv dxx|dixk}f# e`f hkgf`yke`dc# hd` gvyx lf. Dod`

xfxdrk |fyre` oe`yvgf dod` yfcdcv dhd hd gvìvc odxfae|k k`hfmmf|f`x#

tvfyxke`dlcf# hd` |f}f|yf. K hfmmf|f`x *`fx|dc+# odxfae|k hkgd`d n kod dhd

xkhdo`{d cd{d`d` xkhdo dod lf|rfàd|vj rdhd ofrvdyd` oe`yvgf`. \f}f|yf

*ofgv`hv|d`+ # hf|dndx ofrvdyd` oe`yvgf` cfl kj xkàak n kod cd{d`d`

lf|cdàyvà xkhdo yfgfyxk`{d hkld`hkàod` ofrvdyd` xf|jdhdr cd{d`d` {dà

lf|ndcd` cflkj ldko. # tvfyxke`dlcf *hk|davod`+# odhdàodcd oe`yvgf rvdy

dxdv xkhdo rvdy nkod cd{d`d` kxv hklf|kod .


50/111

9.:Id|d Ddckyd

D`dckyky {dà dod hkav`dod` hdcdg rf`fckxkd k`k dhdcdj d`dckyd ovdckxdxkm

hd d`dckyd ovd`xkxdxkm.

9. 6.4 . D`dckyd ovdckxdxkm

Hdxd {dà lf|vrd dàod xkhdo hdrdx hkcdovod hfàd` erf|dyk gdxfgdxkod.

Rfgdjdgd` gfàf`dk gdydcdj'gdydcdj hdcdg ofjkhvrd yeykdc lf|hdyd|od

oe`hkyk |fdckxdy. Hfàd` rf`hfodxd k`hvoxkm. D`dckyd ovdckxdxkm gfckrvxk >

d . Gfàkhf`xkmkodyk yfadcd yfyvdxv {dà hdrdx hklf|k lf|ldadk gdidg `kcdk%

}d|kdlfc'}d|kdlfc ofkàk`d` ykyqd lf|hdyd|od` elyf|}dyk v xvo hkgdyvood`

hdcdg ovfyke`f| v`xvo gfgld`xv |fyre`hf` hdcdg gf`f`xvod rf|`{dxdd`.

l. Gf`xf|n fgdjod` ofkàk`d` rdcdàad` ofhdcdg ldjdyd xfo`ko *rf`f`xvd`

dx|klvx'dx|klvx% od|doxf|kyxko xvàadc v xvo yvdxv el{fo# el{fo% ofndhkd + .

Gfàkhf`xkmkodykod jvlvàd d`xd|d dx|klvx *od|doxf|kyxko+ v`xvo gfàfxdjvk

ldadkgd`d rfàd|vj reykxkm% `fadxkm {dà xf|n hk n kod hkcdovod` rf|vldjd`

yvdxv ykmdx xf|jdhdr ykmdx cdk`.

i. Gf`f`xvod dx|klvx {dà xf|gdyvo odxfae|k ofvàavcd hd` ofcfgdjd`.

h. Gf`f`xvod dx|klvx {dà xf|gdyvo odxfae|k Odè.

9. 6.< . D`dckyd Ovd`xkxdxkm

Hdxd lf|vrd dàod hdrdx hkcdovod erf|dyk gdxfgdxkod. Rfàvnkd xfe|k hd`

rf`hfodxd` hfhvoxkm. D`dckyd ovd`xkxdxkm gfckrvxk>

d. Gf`f`xvod` nvgcdj ovfyke`f| {dà ydj% xkhdo ididx gfckrvxk ofcfàodrd`

rfàky kd` ovfyke`f|# ofcfàodrd` gdo`d ndqdld`# oe`ykyxf` d`xd|


51/111

n dqdld` *n dqdld` jd`{d ydxv v`xvo yfxkdr rf|xd`{dd`+ hd` |fcf}d`yk

n dqdld`. Ofgvhkd` hdxd {dà gdyvo *hdxd gf`xdj+ hk|kàody hdcdg xdlfc.

l. Gfàvn k ofydjkjd` hd` ofd`hdcd` ovfyke`f| hfàd` d`dckyd ofydjkjd` hd`

ofd`hdcd` hfàd` gfgdodkyemxqd|f YRYY 4< .2

i. Gfàjkxvà ofvàavcd hdcdg yfxkdr dx|klvx.

h. Gfàjkxvà nvgcdj gdykà'gdykà odxfae|k odè hdcdg xkdr'xkdr dx|klvx.

9.;Xdjdrd Rffckxkd

Gf|vrdod adgld|d gfàf`dk xdjdrd rf|ykdrd hd` rfcdoyd`dd

{dà hkcdovod hdcdg rf`fckxkd . Cdàodj'cdàodj rf`fckxkd rf|cv hkyvyv

yfid|d ldko v xvo gfgrf|gvhdj rf`{vyv`d` cdre|d rf`fckxkd`.Cdàodj

xf|yflvx d`xd|d cdk`>

4 . Khf`xkmkodyk gdydcdj

Gf`fgvod gdydcdj drd {dà xf|ndhk rdhd el{fo {dà dod hkxfckxk v xvo

hkid|k yecvyk dxdv rfgfidjd gdydcdj`{d.


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6. Rfàvgrvcd` Hdxd

Gfàvgrvcod hdxd {dà hklvxvjod hd` hkdglkc hd|k el{fo.

= . Rfàvn kd` Hdxd

d. Vn k ]dc khkxdy

' Nkod hdxd }dckh gdod hkcd`nvxod of vnk |fckdlkckxdy

' Nkod hdxd x khdo }dckh gdod ofgldck dxdv hkvcdà hd|k dqdc`{d.

l. Vn k \fckdlkckxdy

' Nkod hdxd |fckdlfc gdod hkcd`nvxod of xdjdr lf|kovx`{d.

' Nkod hdxd x khdo |fckdlfc gdod ofgldck dxdv hkvcdà hd|k dqdc.

1. Khf`xkmkodyk ofvàavcd hd` ofcfgdjd` xkdr dx|klvx

Gfàkhf`xkmkodyk dx|klvx'dx|klvx gd`d ydnd {dà xf|gdyvo ofvàaavcd` hd

ofcfgdjd`.

:. Khf`xkmkodyk dx|klvx hfàd gfxehf Odè

Gfàocdykmkodykod dx|klvx ofhdcdg odxfae|k Odè {dkxv d`xd|d cdk *e`f

hkgf`yke`dc# dxx|dixk}f# gvyx lf# k`hkmmf|f`x# |f}f|yf# hd` tvfyxke`dlcf+.

; . D`dcky ky

Gfàd`dckyky jdykc hd|k rfàecdjd hdxd hd` jdykc khf xkmkodyk dx|klvx

4 2. Ofykgrvcd` hd` yd|d`

Gfglvdx ofykgrvcd hd` yd|d jdykc d`dckyky hdxd.

V`xvo cflkj nfcdy`{d xf xdà xdjdrd rf`fcxkxkd hdrdx hkckjdx rdhd adgld| 9. 4

hkldqdj k`k>


53/111

gvcdk

Khf`xkmkodyk gdydcdj

Khf`xkmkodyk Dx|klvx yfgk xf|lvod

Rf`fxdrd` Xvnvd Rf`fckxkd`

Rf` vg vc d Hdxd

Yv|}f{ hk KYXKLD@O

Rf` v kd` Hdxd hf` d` V k ]dc khk xdy

Rfàvnkd Hdxd hfàd Vnk \fckdlkckxdy

Khf`xkmkodyk Dx|klvx lf|hdyd|od` gfxehf Odè

Khf`xkmkodyk Ofvàavcd` hd Ofcfgdjd`

Rfgldjdyd`

Ofykg vcd hd` Yd|d

]dckh

\fckdlfc

Yfcfydk

Lvxk| Tvfyke`f| xkhdo

}dckh hkavav|od`

Lvxk| Tvfyke`f| xkhdo

|fckdlfc hkavav|od`

Xkhdo

[d

Xkhdo

[d

Adgld| 9.4 Xdjdrd Rffckxkd


54/111

LDL K]

RF@AVGRVCD@ HD@ RF@AECDJD@ HDXD

8.4Rfavgrvcd Hdxd

Hdxd hdcdg rf`fckxkd` k`k hkrf|ecfj hd|k y kyqd%y kyqk hd` r kjdo

gd`dnfgf CRO KYXKLD@O Yv|dod|xd. Rfàvgrvcd` hdxd hkcdovod`

hfàd id|d# {dkxv> elyf|}dyk# qdqdìd|d# heovgf`xdyk# yxvhk rvyxdod yf|xd

rf`{fld|d` ovfyke`f|.

8.4 .4 Rfàvgrvcd` Hdxd {dà hkrf|ecfj hd|k ykyqd%ykyqk.

Hdxd hd|k y kyqd%|fyre`hf hkrf|ecfj gfcdcvk qdqdìd|d hd

rf`{fld|d` ovfyke`f|. Dhdrv` rf`{fld|d` ovfyke`f| k`k hkcdovod`

yfid|d cdàyvà hfàd gf`hdgrkàk |fyre`hf` gfàkyk ovfyke`f|#

jdc k k hkcdovod v`xvo gf`nfcdyod` jdc'jdc {dà xkhdo hkgfàf|xk

|fyre`hf hfàd` xvnvd dad| drd {dà gf`ndhk ndqdld |fyre`hf

yfyvdk hfàd` {dà hkgdoyvh rf|xd`{dd hdcdg ovfyke`f|.

D.Dx|klvx Ofkakd dxdv Oflvxvjd ykyqd

Rf`{vyv`d` dx|klvx'dx|klvx {dà dod` hkav`dod` hdcdg tvfyke`f|

{dkxv hfàd id|d rf|xdgd'xdgd gfglvdx ldad ykyxfg x|d`yme|gdyk

hdcdg Cfgldad KYXKLD@O. Xf|hk|k hd|k xkad ldakd` > K`rvx# R|eyfy#

hd Evx rvx. Ofgvhkd` xkdr ldakd` xf|yflvx hkid|k f cfgf``{d# xkdr

fcfgf gfgkckok lflf|drd dx|klvx fcfgf . Dx|klvx fcfgf xf|yflvx

{dà `d`xk`{d hklvdx yfldadk dx|klvx hdcdg rf`{vyvd` tvfyke`f|.


55/111

Yfcdk` k xv dx|klvx cdk yfldadk xdgldjd` hkrf|ecfj hd|k ckxf|dxv|.

Yflfcvg rf`{fld|d` ovfy ke`f| vxdgd# hkcdovod` rf`{fld|d`

tvfyke`f| rf`hdjvcvd {dà lf|ykmdx yfgk xf|lvod# lf|xvnvd v xvo

gfgldàokxod dx|klvx rfcd{d`d` ndyd {dà hkkàkòd ykyqd hfàd

gfglf|k ofyfgrdxd` v`xvo kovx gf`fxvod nf`ky dx|klvx ndyd# yfjkàad

dx|klvx {dà hkjdykcod yfyvdk hf ad jd|drd hd` ofkàk`d ykyqd.

Yfxfcdj dx|klvx xf|lf`xvo yfyvdk ofkàk`d` ykyqd ld|vcdj rf`{fld|d

tvfyke`f| vxdgd.

Hdxd hd|k y kyqd yfid|d vgvg hkav`dod` v`xvo gf`f`xvod`

dx|klvx drd ydnd {dà hkjd|drod hd hkdàadr rf`xkà ecfj ykyqd {dà

hdrdx gf`f`xvod ovdckxdy rfcd{d`d` CRO KYXKLD@O Yv|dod|xd.

Dhdrv` nvgcdj ydgrfc yflfyd| 18 |fyre`hf` .

Dhdrv` dx|klvx rfcd{d`d` ndyd {d a hkkàkòd dxdv hklvxvjod

ecfj ykyqd yfid|d vgvg hdrdx hkckjdx rdhd xdlfc 8.9>

Xdlfc 8.9 Dx|klvx Ofkakd dxdv oflvxvjd Ykyqd

@E DX\KLVX

4 R|eyfhv| rf`f|kgdd` y kyqd {dà gvhdj hd ifrdx.

< R|eyfy lfcdnd| gfàdnd| hkndcdòd hfàd ldko hd` cdìd|

9 Ndhqdc rfcdnd|d hk ndcdòd hfàd xfrdx % hkykrck`.

8 R|eyfy lfcdnd| gfàdnd| {dà gvhdj hkrdjdgk hd` hkgfàf|xk.

6 Ofyfyvdkd lkd{d rf`hkhkod hfàd` mdykckxdy.

= Ofgdgrvd Rfàdnd| {dà r|emfyke`dc hd` xfrdx ydyd|d

1 Rfxvady % od|{dqd` gfglf|k k`me {dà nfcdy#gvhdj hkgfàf|xk .

: Rf`nfcdyd` {dà nfcdy hd xfrdx n kod dhd rf|xd`{dd` hd|k y kyqd.


56/111

; Ykodr rd|d od|{dqd``{d gf`vglvjod |dyd rf|id{d hk|k d`hd

42 Rfàfxdjvd` hd ofgdgrvd rfàdnd| hdcdg gfàdnd|

44 Ofx|dgrkcd` rd|d rfàdnd|# hd` od|{dqd` cdk``{d hdcdg lfof|nd

4< Rfcd{d`d` {dà yerd` hd` |dgdj

49 Ndgk`d` ofdgd`d rfcd{d`d - ofrf|id{dd` xf|jdhdr rfcd{d`d`

48 Rd|d od|{dqd lf|rdodkd |drk hd gf`d|ko

46 Ofdgd`d rdhd qdoxv r|eyfy lfcdnd| gfàdnd|

4= Xfgrdx rd|ok| {dà cvdy hd` dgd`

4 1Rfcd{d`d` ofrdhd yfgvd ykyqd%k xd rd gfgd`hdà yxdxvy yeykdc# hd`

cdk``{d.

4 :Xf|lk`d oegv`kodyk {dà ldko d`xd|d d`hd hfàd rfàdnd|# yxdmm#

hd od|{dqd`.

4; Gdgrv gfglf|kod` ofyd` {dà ldko hd` gf`hdcdg


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Vxvo Hf|dndx Ofrfxkad Vxvo Xkaodx Ofrvdyd

oeyvgf

4 7 Y dàdx Xkhdo Rf`xkà *XR+ 4 7 Ydàdx Xkhdo Rvdy *YXR+

< 7 Xkhdo Rf`xkà *OR+ < 7 Xkhdo Rvdy *XR+

9 7 Ivovr Rf`xkà *IR+ 9 7 Ivovr Rvdy *IR+

8 7 Rf`xkà *R+ 8 7 Rvdy *R+

6 7 Y dàdx Rf`xkà *YR+ 6 7 Y dàdx Rvdy *YXR+

Jdykc ovfyke`f| k k hdrdx hkckjdx rdhd cdgrk|d # jdykc ovfyke`f|

rdhd xkàodx hf|dn dx ofrvdyd` hd` xkàodx ofrf`xkàd` dod` hkcdovod`

vn k }dckhkxdy hd` vn k |fckdlkc kxdy . Yfxfcdj hk cdovod` vn k }dckhkxdy hd`

|fckdlkc kxdy jdykc hd|k k`hkodxe| {dà xkhdo }dckh hd` |fckdlfc dod`

hklvdà. Yfhdàod v xvo Ovfyke`f| ofxkad dhdcdj Ovfyke`f| odè

xf|hk|k hd|k hvd> {dkxv Mvìxke`dc hd` H{ymv`xke`dc.

Vxvo Ovfykef| Ode

4 7 Yvod *Y+

< 7 Gfàjd|drod *G+

9 7 @fx|dc *@+

8 7 Xecf|d yk *X+

6 7 Xkhdc Yvod *XY+


58/111

8.


59/111

46 Ofdgd`d rdhd qdoxv r|eyfy lfcdnd| gfàdnd| .1:2 ]dckh

4= Xfgrdx rd|ok| {dà cvdy hd` dgd` .=26 ]dckh

4 1Rfcd{d`d ofrdhd yfgvd ykyqd%k xd`rd gfgd`hdà yxdxvy

yeykdc# hd` cdk``{d. .=:8 ]dckh

4 :Xf|lk`d oegv`kodyk {dà ldko d`xd|d d`hd hfàd` rfàdnd|#

yxdmm# hd` od|{dqd`..1


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2.;=< dxdv ;=#


61/111

Jdykc yfcfàodr`{d rf`{fld|d ovfyke`f| {dà lf|vrd hdxd xkàodx

ofrf`xkàd` dx|klvx xf|jdhdr rfcd{d`d hd` xkàodx ofrvdyd oe`yvgf

CRO KYXKLD@O Yv|dod|xd. k`k hdrdx hkckjdx rdhd cdgrk|d` jdy kc

oefyke`f|.

8.


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Gfìd|k a|d`h gfd` ofrvdyd` oe`yvgf`

`

[

[

`

n

kn

k

4

g

[k

[

g

k 4

Ofxf|dàd` >

Z 7 \dxd'|dxd Yoe| Xkdr Ofrf xkàd Dx|klvx of'k# k 7 4#

Xdlfc 8.: Khfxkmkodyk Ofvaavcdhd ofcfgdjd dx|klvx rfcd{dd

@E DX\KLVX RFCD[D@D@ Ofrfxkad OfrvdydOfvaavcd

%ofcfgdjd

4 R|eyfhv| rf`f|kgdd` ykyqd {dà gvhdj hd` ifrdx. 8.


63/111

6Ofyfyvdkd` lkd{d rf`hkhkod` hfàd` mdykckxdy. 8.91 9 .1= Ofcfgdjd`

=Ofgdgrvd` Rfàdnd| {dà r|emfyke`dc hd xfrdx

ydyd|d`

8.:2 8.4 8 Ofvàavcd`

1Rfxvady % od|{dqd` gfglf|k k`me {dà nfcdy#gvhdj

hkgfàf|xk.

8.96 9 .;1 Ofvàavcd`

:Rf`nfcdyd {dà nfcdy hd` xfrdx nkod dhd rf|xd`{dd`

hd|k ykyqd.

8.2; 9 .=4 Ofcfgdjd`

;Ykodr rd|d od|{dqd``{d gf`vglvjod |dyd rf|id{d

hk|k d`hd

8.=8 8.24 ofvàavcd`

4 2Rfàfxdjvd hd ofgdgrvd` rfàdnd| hdcdg

gfàdnd|

8.18 8.


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\fckdlkckx{

V xvo hkgf`yk |fckdlkckx{# dx|klvx {dà xf|gdyvo odxfae|k

ofvàavcd d`xd|d cdk` >

4 . R|eyfhv| rf`f|kgdd` ykyqd {dà gvhdj hd` ifrdx.

4 . Rfàfxdjvd` hd` ofgdgrvd` rfàdnd| hdcdg gfàdnd|



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8. Rd|d od|{dqd lf|rdodkd |drk hd` gf`d|ko

6 . Ofdgd`d rdhd qdoxv r|eyfy lfcdnd| gfàdnd|

Yfhdàod dx|klvx {dà xf|gdyvo odxfae|k ofcfgdjd` d`xd|d cdk`>

4 . Ndgk`d` ofdgd`d rfcd{d`d` - ofrf|id{dd xf|jdhdr rfcd{d`d

4 . Rfcd{d`d` ofrdhd yfgvd ykyqd%k x d rd gfgd`hdà yxdxvy yeykdc# hd`

cdk``{d

4 . Gfnd hd` Ov|yk hdcdg oe`hkyk ldko hd` xf|xdxd |drk

< . Cdle|dxe|kvg {dà cvdy hd` cfàodr

9. Ofcfàodrd hd` ofykdrd` dcdx hdcdg r|eyfy lfcdnd| gfàdnd|

8. Oflf|ykjd # of|drkd`# hd` of`{dgd`d |vdà ofcdy


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6. Xf|hdrdx Xekcfx {dà lf|ykj.

8.9Rfaecdjd Hdxd hfad gfaavdod gehfc Ode

8.9 .4 Ocdykmkodyk dx|klvx lf|hdyd|od gehfc Odè

V`xvo gfàocdykmkodykod` dx|klvx% odxfae|k Odè xkdr |fyre`hf`

gfàav`dod` xdlfc f}dcvdyk odè yfrf|xk xdlfc hkldqdj k`k >

Xdlfc f}dcvdyk Odè

H{ymvixkedc

4 < 9 8 6Oflvxvjd

oeyvgfYvod Gfàjd|dr @fx|dc Xecf|d`yk Xkhdo

yvod

4 . Yvod T D D D E

T 7 Tvfyxke`dlcf *Hk|davod`+

\ 7 \f}f|yf *Ofgv`hv|d`+

D 7 Dxx|ixk}f *Gf`d|ko+

K 7 K hfmmf|f`x *@fx|dc+

E 7 E`f hkgf`yke`dc *Ydxv Vov|d +

G 7 Gvyx lf *Ofjd|vyd`+

Gfàjkxvà nvgcdj%`kcdk gdykà'gdykà odè hdcdg xkdr'xkdr dx|klvx

xf|jdhdr yfgvd |fyre`hf # ofgvhkd` yfxfcdj hkhdrdxod nvgcdj% `k cdk

odxfae|k odè yfxkdr dx|klvx rdhd yfgvd |fyre`hf {dk xv gf`f xvod`

odxfae|k Odè xkdr dx|klvx hfàd gfàav`dod` Lcdvxjy me|gvcd yfldadk

lf|kovx >


67/111

Nkod nvgcdj `kcdk *e ` f h k g f ` y k e ` d c /d x x | d i x k } f /g v y x l f +0

nvgcdj `kcdk*k ` h k m f | f ` x /| f } f | y f /t v f y x k e ` d l c f +gdod a|dhf

hkrf|ecfj `kcdk rdckà gdoykgvg hd|k*e ` f h k g f ` y k e ` d c #

d x x | d i x k } f #g v y x l f +



hkrf|ecfj {dà rdckà gdoykgvg hd|k *k ` h k m m f | f ` x # | f } f | y f #

t v f y x k e ` d l c f +.



hkrf|ecfj {dà rdckà gdoykgvg hkd xd|d yfgvd odxfae|k odè

{dkxv*e ` f h k g f ` y k e ` d c # d x x | d i x k } f #g v y x l f hdk ` h k m m f | f ` x #

| f } f | y f #t v f y x k e ` d l c f +.

Yfxfcdj hkcdovod` rf|jkxvàd hd d`dckyd rfàocdykmkodykd` odxfae|k

Odè gdod hkrf|ecfj nvgcdj% `kcdk odxfae|k odè xkdr'xkdr dx|klvx xf|jdhdr

yfgvd |fyre`hf` yfrf|xk rdhd xdlcf hkldqdj k`k >

Xdlfc 8.; Rfgfxdd Odxfae|k Ode xkdr dx|klvx

ODXFAE\K OD@E@E DX\KLVX RFCD[D@D@E D G K \ T

4 R|eyfhv| rf`f|kgdd` ykyqd {dà gvhdj hd` ifrdx. 8< : 4 4 4 4 4 4


68/111

=Ofgdgrvd` Rf`adnd| {d`a r|emfyke`dc hd xfrdx

ydyd|d`


69/111

Xdlfc 8.42 Jdykc odxfae|k Ode

@E DX\KLVX RFCD[D@D@ ODXFAE\K OD@E

4 R|eyfhv| rf`f|kgdd` ykyqd {dà gvhdj hd` ifrdx. E

< R|eyfy lfcdnd| gfàdnd| hkndcdòd` hfàd` ldko hd` c dìd| E

9 Ndhqdc rfcdnd|d` hkndcdòd` hfàd` xfrdx % hkykrck`. E

8 R|eyfy lfcdnd| gfàdn d| {dà gvhdj hkrdjdgk hd` hkgfàf|xk. E

6Ofyfyvdkd` lkd{d rf`hkhkod` hfàd` mdykckxdy. G

= Ofgdgrvd` Rfàdnd| {dà r|emfyke`dc hd` xfrdx ydyd|d` E

1 Rfxvady % o d|{dqd` gfglf|k k`me {dà n fcdy#gvhdj hkgfàf|xk. G

: Rf`n fcdyd` {dà n fcdy hd` xfrdx n kod dhd rf|xd`{dd` hd|k ykyqd. G

; Ykodr rd|d od|{dqd``{d gf`vglvjod` |dyd rf|id{d hk|k d`hdE

4 2 Rfàfxdjvd` hd` ofgdgrvd` rfàdnd| hdcdg gfàdnd| E

4 4 Ofx|dgrkcd` r d|d rfàdn d|# h d` od|{dqd` cdk``{d hdcdg lfof|n d E

4 < Rfcd{d`d` {dà yerd` hd` |dgdj E

4 9Ndgk`d ofdgd`d rfcd{d`d - ofrf|id{dd` xf|jdhdr

rfc d{d`d`

G

4 8 Rd|d od|{dqd` lf|rdodkd` |drk hd` gf`d|ko E

4 6 Ofdgd`d` rdhd qdoxv r|eyfy lfcdnd| gfàdnd| E

4 = Xfgrdx rd|ok| {dà cvdy hd` dgd` G

4 1Rfcd{d`d ofrdhd yfgvd ykyqd%k xd`rd gfgd`hdà yxdxvy yeykdc#

hd cdk``{d.

E

4 :Xf|lk`d oegv`kodyk {dà ldko d`xd|d d`hd hfàd` rfàdnd|#

yxdmm# hd` od|{dqd`.

G

4 ; Gdgrv gfglf|kod` ofyd` {dà ldko hd` gf`hdcdg G


70/111

Nvgcdj \fyre`hf` Odè 7 Nvgcdj ofyfcv|vjd` gdykà'gdykà odxfae|k Odè

Nvgcdj rf|xd`{dd xkdr hkgf`yk Yf|}tvdc

Xdlfc 8.44 Rfgfxdd odxfae|k Ode lf|hdyd|od hkgfykY f | } t v d c

rdhd

\fyrehf Oeyvgf Ofyfcv|vjd

NVGCDJ \FRE@HF@ RF\ ODXFAE\K

OD@E@EHkgfyky f | } t v d c E D G K \ T

4 \fckdlkckx{ 96 ; 4 : 4 4 ' 4

< \fyre`yk}f


71/111

{dà hklf|kod` oe`yvgf` lf|vrd xdàavà n dqdl lfyd| gdod

oe`yvgf dod gf|dyd yfgdok rvdy. Yfcdk kxv odxfae|k gvyx lf nvad

yfhkokx gfgrfàd|vjk hkgf`yk |fyre`yk}f.

Dyyv|dìf

V`xvo hkgf`yk dyyv|dìf# oe`yvgf gfgkckj odxfae|k e`f

hkgf`yke`dc hfàd` nvgcdj xf|xkàak {dkxv 92. oe`yvgf gfgkckj

odxfae|k e`f hkgf`yke`dc lf|d|xk yfgdok` xkàak ok`f|nd mdyk ckxdy hd`

cd{d`d` {dà hklf|kod` ofrdhd oe`yvgf lf|vrd ofdgd`d gdod

oe`yvgf` dod gf|dyd yfgdok` rvdy.

Fgrdxj{

V`xvo hkgf`yk fgrdx{# oe`yvgf gfgkckj odxfae|k e`f

hkgf`yke`dc hfàd` nvgcdj xf|xkàak {dkxv


72/111

8.8Rfakxfa|dykd Rfavov|d Ovdckxdy Rfcd{dd hfad Gehfc Ode

Yfxfcdj hkofxdjvk dx|klvx'dx|klvx {dà xf|gdyvo odxfae|k

ofvàavcd hd` ofcfgdjd` yf|xd hkofxdjvk dx|klvx'dx|klvx xf|gdyvo hdcdg

odxfae|k Odè yfrf|xk rdhd rf`nfcdyd` hkdxdy# gdod cdàodj yfcd`nvx`{d

dhdcdj gfàk`xfa|dykod ocdykmkodyk dx|klvx lf|hdyd|od odxfae|k odè

hfàd` khf`xkmkodyk ofvàavcd hd` ofcfgdjd`. Yfjkàad hdrdx gfàfxdjvk

dx|klvx gd`d ydnd v`xvo r|ke|kxdy hkrf|xdjdòd` hd` dx|klvx gd`d ydnd v xvo

r|ke|kxdy hkxkàodxod`. Cdàodj k`k yfyvdk hfàd` of|dàod rfàk`xfa|dykd`

rfàvov|d` ovdckxdy rfcd{d`d` hfàd` gehfc odè yfrd|xk rdhd adgld|

Xdlfc 8.4< Rf|ldkod ovdckxdy hfad Gehfc Ode

@E DX\KLVX RFCD[D@D@Odxfae|k

ode

Ofvaavcd%

ofcfgdjdRf|ldkod

4 R|eyfhv| rf`f|kgdd` y kyqd {dà gvhdj hd` ifrdx. E ofvàavcd` Hkrf|xdjdòd`


73/111

4 8 Rd|d od|{dqd` lf|rdodkd` |drk hd` gf`d|ko E Ofvàavcd` Hkrf|xdjdòd`

4 6 Ofdgd`d` rdhd qdoxv r|eyfy lfcdnd| gfàdnd| E Ofvàavcd` Hkrf|xdjdòd`

4 = Xfgrdx rd|ok| {dà cvdy hd` dgd` G ofcfgdjd` Hkxkàodxod`

4 1Rfcd{d`d ofrdhd yfgvd ykyqd%k xd`rd gfgd`hdà

yxdxvy yeykdc# hd` cdk``{d. E Ofvàavcd` Hkrf|xdjdòd`

4 :Xf|lk`d oegv`kodyk {dà ldko d`xd|d d`hd hfàd`

rfàdn d|# yxdmm# hd` od|{dqd`.G Ofvàavcd` Hkrf|xdjdòd`

4 ; Gdgrv gfglf|kod` ofyd` {dà ldko hd` gf`hdcdg G ofcfgdjd` Hkxkàodxod`

4 . R|eyfhv| rf`f|kgdd` ykyqd {dà gvhdj hd` ifrdx.


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gdoyvh`{d lkd{d rf`hkhkod` jd|vy cflkj hkyfyvdkod hfàd mdykckxdy hd`

cd{d`d` {dà hklf|kod . Rdhd hkgf`yk |fckdlkckx{# xkhdo dhd dx|klvx'dx|klvx

{dà jd|vy hkofgldàod` cflkj cd nvx v`xvo kè}dxkm rfcd{d`d` ndyd# xkhdo

dhd {dà jd|vy hkd`dckyky cflkj cd`nvx dxdvrv` jd|vy hk xkàadcod` ecfj

rkjdo KYXKLD@O

Hkgf`yk \fyre`yk}f`fyy

V`xvo hkgf`yk |fyre`yk}f`fyy# dx|klvx'dx|klvx {dà jd|vy

hkrf|xdjdòd` ecfj rkjdo KYXKLD@O od|f`d ykyqd yvhdj gf|dyd rvdy

hfàd` rfcd{d`d` {dà xfcdj hklf|kod` dhdcdj >

4 . Ofgdgrvd Rfàdnd| {dà r|emfyke`dc hd` xfrdx ydyd|d


75/111



76/111

Yfhdàod` dx|klvx'dx|klvx {dà jd|vy hkxkàodxod` r kjdo

KYXKLD@O od|f`d rfcd{d`d` {dà hklf|kod` lfcvg gfglf|kod`

ofrvdyd` ldak y kyqd dhdcdj gdgrv gfglf|kod` ofyd` {dà ldko hd`

gf`hdcdg. D|xk`{d od|{dqd jd|vy cflkj lkyd gfglf|kod` {dà cflkj ldko

hd` gf`hdcdg ldak ykyqd dad| ykyqd cflkj gf|dyd rvdy.

Rdhd hkgf`yk |fckdlkckx{# xkhdo dhd dx|klvx'dx|klvx {dà jd|vy

hkofgldàod cflkj cd`nvx v xvo kè}dxkm rfcd{d`d ndyd# xkhdo dhd {dà

jd|vy hkd`dck yky cflkj cd`nvx dxdvrv` jd|vy hk xkàadcod` e cfj r kjdo

KYXKLD@O

Hkgf`yk Xdàklcfy

V`xvo hkgf`yk xdàklcfy# xkhdo dhd dx|klvx'dx|klvx {dà jd|vy

hkrf|xdjdòd rkjdo KYXKLD@O od|f`d ykyqd yvhdj lfcvg gf|dyd rvdy

hfàd rfcd{d`d % dx|klvx {dà dhd. Yfjkàad rkjdo KYXKLD@O jd|vy

gf`kàodxod` yfgvd rfcd{d`d` {dà gfckrvxk dx|klvx'dx|klvx yfrf|xk

hkldqdj k`k >

4 . Gfnd hd` Ov|yk hdcdg oe`hkyk ldko hd` xf|xdxd |drk

< . Cdle|dxe|kvg {dà cvdy hd` cfàodr

9. Ofcfàodrd hd` ofykdrd` dcdx hdcdg r|eyfy lfcdnd| gfàdnd|

8. Oflf|ykjd # of|drkd`# hd` of`{dgd`d |vdà ofcdy

6 . Xf|hdrdx Xekcfx {dà lf|ykj

Rdhd hkgf`yk |fckdlkckx{# xkhdo dhd dx|klvx'dx|klvx {dà jd|vy

hkofgldàod cflkj cd`nvx v xvo kè}dxkm rfcd{d`d ndyd# xkhdo dhd {dà


77/111

jd|vy hkd`dck yky cflkj cd`nvx dxdvrv` jd|vy hk xkàadcod` e cfj r kjdo

KYXKLD@O

8.6. Ddckyky dx|klvx'dx|klvx rfcd{dd {da jd|vy hkr|ke|kxdyod

V`xvo gf`kàodxod ofrvdyd rfcdàad # rf|vydjdd` jd|vy gdgrv

gf`kàodxod` ok`f|nd dx|klvx rfcd{d`d` hfàd` gf kàodxod` ovdckxdy

rfcd{d`d` {dà yvhdj dhd. @dgv`# rf`kàodxd` ok`f|n d dx|klvx xkhdo yfcdcv

yfld`hkà hfàd rf kàodxd ofrvdyd` rfcdàad . Jdc k`k gf`{fldlod

yvglf| hd{d {dà y kd'ykd. Ecfj od|f`d k xv rf|vydjdd` jd|vy gfàfxdjvk

dx|klvx'dx|klvx {dà jd|vy hkr|ke|kxdyod` xf|cflkj hdjvcv v`xvo hkxkàodxod`.

Ndhk rf kàodxd ok`f|nd dx|klvx rfcd{d`d` dod cflkj fmfoxkm hd fmkykf`.

Hkldqdj k`k gf|vrdod xdlfc dx|klvx ofvàavcd` {dà hkr|ke|kxdyod` jd|vy

hkrf|xdjdòd` yf|xd xdlfc dx|klvx ofcfgdjd` {dà hkr|ke|kxdyod` jd|vy

hkxkàodxod yfyvdk hfàd v|vxd {dà jd|vy hkr|ke|kxdyod` xf|cflkj hdjvcv.

8.6 .4 Dx|klvx'dx|klvx ofvàavcd` {dà jd|vy hkrf|xdjdòd`

Xdlfc 8.49 R|ke|kxdy Dx|klvx ofvaavcd {da jd|vy

hkrf|xdjdod

@E DX\KLVX RFCD[D@D@ Ofrfxkad OfrvdydR|ke|kxdy

rf|ldkod

4 Ndhqdc rfcdnd|d` hkndcdòd` hfàd` xfrdx % hkykrck`. 8.1= 9 .:= Hkrf|xdjdòd`


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;Ykodr rd|d od|{dqd``{d gf`vglvjod |dyd rf|id{d

hk|k d`hd

8.=8 8.24 Hkrf|xdjdòd`

4 2Rfcd{d`d ofrdhd yfgvd ykyqd%k xd`rd gfgd`hdà

yxdxvy yeykdc# hd cdk``{d

8.== 8.29 Hkrf|xdjdòd`

4 4 Ofdgd`d` rdhd qdoxv r|eyfy lfcdnd| gfàdnd| 8.61 8.2: Hkrf|xdjdòd`

4

4 . Ndhqdc rfcdnd|d hkndcdòd hfàd xfrdx % hkykrck *9.:=+

< . Xf|lk`d oegv`kodyk {dà ldko d`xd|d d`hd hfàd` rfàdnd|# y xdmm# hd`

od|{dqd *9.:=+.

9 . Rf|jdxkd` xf|jdhdr rf|xd`{dd` ykyqd {dà lfcvg nfcdy *9.:;+

8. Rd|d od|{dqd lf|rdodkd` |drk hd` gf`d|ko *9.:;+

6. Rfxvady % od|{dqd` gfglf|k k`me {dà nfcdy#gvhdj hkgfàf|xk *9.;1+.

Yfhdàod` dx|klvx'dx|klvx yf|xd yoe| ofrvdyd` {dà jd|vy

hkrf|xdjdòd rvcd# xfxdrk jd`{d rf|cv rf|dqdxd *gdk`xf`dìf+ hd` gf`ndad


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dx|klvx dad| ok`f|nd`{d xfxdr yxdlkc. Od|f`d yoe| ofrvdyd oe`yvgf yvhdj

ivovr xk`aak d`xd|d cdk >

4 . Rfcd{d`d {d`a yerd hd` |dgdj *8.22+


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Rdhd xdlfc xf|yflvx lf|kyk xf xdà dx|klvx'dx|klvx {dà gdyvo hdcdg

odxfae|k ofcfgdjd`. Od|f`d xkàodx ofrvdyd` oe`yvgf cflkj |f`hdj.

Yfjkàad rkjdo CRO KYXKLD@O jd|vy gdgrv gf`kàodxod` ok`f|nd

dx|klvx {dà xkàodx ofrvdyd oe`yvgf``{d |f`hdj. Xf|vxdgd dx|klvx {dà

gfgrv`{dk xkàodx ofrvdyd oe`yvgf` rdckà |f`hdj jd|vy hkr|ke|kxdyod`

xf|cflkj hdjvcv.

Dx|klvx'dx|klvx {dà xf|gdyvo odxfae|k ofcfgdjd` {dà jd|vy

hkr|ke|kxdyod` v`xvo hkxkàodxod yfyvdk hfàd v|vxd ofrvdyd` oe`yvgf`

rdckà |f`hdj xf|yflvx d`xd|d cdk` >

4 . Xfgrdx rd|ok| {dà cvdy hd` dgd` *9 .


81/111

LDL ]

RF@VXVR

6.4Ofykgrvcd

Lf|hdyd|od` jdykc rfàvgrvcd # rfàecdjd` hd` d`dckyd hdxd {dà

xfcdj hkcdovod rdhd ldl yflfcvg`{d hdrdx hkykgrvcod yfldadk lf|kovx >

4 . Dx|klvx'dx|klvx {dà xf|gdyvo odxfae|k ofvàavcd` hd` jd|vy xf xdr

hkrf|xdjdòd` ok`f|n d`{d mdykckxdy cd{d`d``{d e cfj rkjdo CRO

KYXKLD@O lf|hdyd|od` hkgf yk yf|}tvdc d`xd|d cdk >

d. Hkgf`yk \fckdlkckx{ d`xd|d cdk > R|eyfhv| rf`f|kgdd` y kyqd {dà

gvhdj hd` ifrdx# r|eyfy lfcdnd| gfàdnd| hkndcdòd hfàd ldko hd`

cdìd|# ndhqdc rfcdnd|d` hk ndcdòd` hfàd` xfrdx % hkykrck`# R|eyfy

lfcdn d| gfàdnd| {dà gvhdj hkrdjdgk hd` hkgfàf|xk .

l. Hkgf`yk \fyre`yk}f`fyy d xd|d cdk > Rfàfxdjvd hd` ofgdgrvd

rfàdn d| hdcdg gfàdnd|# Rfxvady % od|{dqd` gfglf|k k`me {dà

nfcdy#gvhdj hkgfàf|xk # Ykodr rd|d od|{dqd``{d gf`vglvjod` |dyd

rf|id{d hk|k d`hd.

i. Hkgf`yk Dyyv|dìf d`xd|d cdk` > Rfàfxdjvd` hd` ofgdgrvd`

rfàdn d| hdcdg gfàdnd|# Ofx|dgrkcd` rd|d rfàdn d|# hd` od|{dqd`

cdk``{d hdcdg lfof|nd# Rfcd{d`d` {dà yerd` hd` |dgdj# Rd|d

od|{dqd lf|rdodkd |drk hd` gf`d|ko# Ofdgd`d` rdhd qdoxv r|eyfy

lfcdn d| gfàdnd|.


82/111

h.Hkgf`yk Fgrdxj{ d`xd|d cdk > Rfcd{d`d ofrdhd yfgvd ykyqd%k xd`rd

gfgd`hdà yxdxvy yeykdc# hd` cdk``{d# Xf|lk`d oegv kodyk {dà ldko

d`xd|d d`hd hfàd rfàdnd|# yxdmm# hd` od|{dqd`# Rf|jdxkd` xf|jdhdr

rf|xd`{dd` ykyqd {dà lfcvg nfcdy.

f .Rdhd Hkgf y k \fckdlkckx{ xkhdo dhd odxfae|k {dà xf|gdyvo

ofvàavcd`.

< . Dx|klvx'dx|klvx {dà xf|gdyvo hdcdg odxfae|k Ofcfgdjd` hd` jd|vy

hkxkàodxod ok`f|nd mdykckxdy cd{d`d``{d ecfj rkjdo CRO KYXKLD@O

d`xd|d cdk >

d. Hkgf`yk \fckdlkckx{ d xd|d cdk > Ofyfyvdkd` lkd{d rf`hkhkod hfàd

mdykckxdy.

l. Hkgf`yk \fyre`yk}f`fyy d xd|d cdk > Rf nfcdyd` {dà nfcdy hd xfrdx

n kod dhd rf|xd`{dd` hd|k ykyqd.

i. Hkgf`yk Dyyv|dìf d`xd|d cdk` > Ndgk`d` ofdgd`d` rfcd{d`d` -

ofrf|id{dd` xf|jdhdr rfcd{d`d`# Xfgrdx rd|ok| {dà cvdy hd` dgd .

h.Hkgf`yk Fgrdxj{ d`xd|d cdk > Gdgrv gfglf|kod ofyd` {dà ldko

hd gf`hdcdg.

f. Hkgf`yk Xdàklcfy d`xd|d cdk > Gfnd hd Ov|yk hdcdg oe`hkyk ldko

hd` xf|xdxd |drk# Cdle|dxe|kvg {dà cvdy hd` cfàodr# Ofcfàodrd

hd` ofykdrd` dcdx hdcdg r|eyfy lfcdnd| gfàdnd|# Oflf|y kjd`#

of|drkd # hd` of`{dgd`d` |vdà ofcdy# Xf|hdrdx Xekcfx {dà lf|ykj.


83/111

6.

4 . Yfldko`{d rkjdo KYXKLD@O cflkj gf`kàodxod` ovdckxdy ok`f|nd hd`

mdykckxdy cd{d`d` {dà lf|vrd mkyko od|f`d rdhd jdc xf|yflvx oe`yvgf`

lfcvg gf|dyd rvdy .ie`xej`{d gfn d ov|yk# cdle|dxe|kvg# xekcfx#

ofcfàodrd dcdx# hd` oflf|ykjd`# of|drkd`# of`{dgd`d` |vdà ofcdy.

< . Gfgrf|jdxkod` ofyfyvdkd` lkd{d rf`hkhkod` hfàd` mdykc kxdy {dà

hklf|kod` ecfj rkjdo KYXKLD@O.

9. Gfglf|kod ndgk`d ofgd`d {dà cflkj ldko.

8. Xfgrdx rd|ok| hkrf|cvdy hd` hkndad ofgd`d``{d.

6. Gfglf|kod rf`nfcdyd {dà nfcdy xf|jdhdr rf|xd`{dd` hd|k ykyqd.


84/111

HDMXD\ RVYXDOD

O|kyqd`xe# Qkhkdqd`.


85/111

CDGRK\D@


86/111

YFND\DJ CRO KYXKLD@O

Rf`hkhkod gf|vrdod mdoxe| xf|rf`xkà ldak oflf|jdykcd yfyfe|dà#

`dgv` dhd jdc {dà cflkj rf xkà rf|d`d``{d hdcdg gf`f`xvod oflf|jdykcd

yfyfe|dà {dkxv ovdckxdy ofxf|dgrkcd` yvglf| hd{d gd`vykd xf|yflvx. Gfàkàdx

jdc kxv odgk CRO KYXKLD@O gf`{fcfàad|dod` rf`hkhkod` rfcdxkjd`

ofxf|dgrkcd {dà dod gfgrf|ykdrod idce YHG {dà lf|ovdckxdy vàavc.

CRO KYXKLD@O gfgkckok rf|ndcd`d` rd`ndà jkàad gf`ndhk yfrf|xk

k k # hkdqdck xdàadc


87/111

Yx|dxfak rfglfcdnd|d >

4 . Gfàvxdgdod` r|doxfo hfàd` hkyfyvdkod` cdrdàd` of|nd {dà dod

hkjdhdrk`{d.


88/111

]KYK HD@ GKYK

]kyk > V`aavc hdcdg r|fyxdyk hd` lf|rkndo rdhd lvhd{d.

Gkyk > 4 . Gfcdoyd`dod` r|eyfy rfglfcdnd|d hd` lkglk`ad yfid|d fmfoxkm.


89/111

Nvgcdj ykyqd xkdr Ofcdy hk CRO KYXKLD@O dxd|d cdk>

4 . R|ea|dg H4

d. Gd`dafgf`x K`me|gdxkod 7


90/111

YX\VOXV\ E\AD@KYDYK CRO KYXKLD@O

Nc. Djgdh [dk @e.


91/111

\fckdlkckx{ OFRVDYD@ OE@YVGF@

Qd|`kày

Xjf yrdif yd}f| gf xjeh k y vyfh . Xjd x k y# xjf ie}d| k dìf gd x| k z k y ` e x idc iv c d xfh e |

vyfh k ` xjf d`dc {y k y.

Idyf R|eifyykà Yvggd|{

@ &

]dc kh 18 4 22.2

Fzicvhfh

*d +2 .2

Idyfy

Xexdc 18 4 22.2

d C k yxqk yf hf c fx ke` ldyfh e` d c c } d| k dl cfy k ` x jf r |eifhv|f .

\fckdlkc kx{ Yxdx kyxkiy

I|e`ldij!y

Dc rj d @ em K xfgy

. ;=<


92/111

ofx|dgrk cd` od|{dqd`

hd cdg lfof| nd 8 .22 .16; 18

rf cd{d`d` {d`a yerd` hd`

|dgdj 8.22 .1


93/111

Ofgdgrvd` rf`ad nd|

r|emfy ke`d c - xfrdx ydyd|d` ;4 .18


94/111

\fckdlkckx{ OFRF@XK@AD@ OE@YVGF@

Qd|`kày

Xjf yrdif yd}f| gf xjeh k y vyfh . Xjd x k y# xjf ie}d| k dìf gd x| k z k y ` e x idc iv c d xfh e |

vyfh k ` xjf d`dc {y k y.

Idyf R|eifyykà Yvggd|{

@ &

]dc kh 18 4 22.2

Fzicvhfh

*d +2 .2

Idyfy

Xexdc 18 4 22.2

d C k yxqk yf hf c fx ke` ldyfh e` d c c } d| k dl cfy k ` x jf r |eifhv|f .

\fckdlkc kx{ Yxdx kyxkiy

I|e`ldij!y

Dc rj d @ em K xfgy

. ;4 <


95/111

Dx| kl vxGfd` Yxh . Hf}kdxke` @

ofx|dgrk cd` od|{dqd`

hd cdg lfof| nd 8 .9: .=6= 18

rf cd{d`d` {d`a yerd` hd`

|dgdj 8.8; .=8= 18

ndg k`d ` ofdgd`d`

rfcd{d`d` 8 .64 .=:1 18

of|{dqd` lf|rdod kd` |dr k

hd` gf`d| ko 8 .


96/111

Yid cf Gfd`

k m K xfg

Hfcfxfh

Yidcf

]d|kd`if k m

K xfg Hf cfxfh

Ie||fixfh

Kxfg'Xexdc

Ie||fcdxke`

I|e`ldij!y

Dc rj d km K xfg

Hfcfxfh

Ofgdgrvd` rf`ad nd|

r|emfy ke`d c - xfrdx ydyd|d` 4 2=.22 :6.;19 .8


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evaluasi kualitas pelayanan pendidikan dengan menggunakan model kano

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