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LEARNING APPLICATION PLAN

( RPP )

Subject Matter : English

School : SMU 6 Semarang

Level / Semester : XII / 2

Time Allocation : ! "# minutes

Material : E!$ressing %om$laining

I STANDARD COMPETENCE

Listening

& Un'erstan'ing the meaning o( (ormal an' sustaine' transactional an'

inter$ersonal conversations in 'ail) li(e&

Speaking

*& E!$ressing the meaning o( (ormal an' sustaine' transactional an' inter$ersonal

conversations in 'ail) li(e&

II BASIC COMPETENCY

Listening

&2 +es$on'ing the meaning o( (ormal an' sustaine' transactional ,to get things

'one- an' inter$ersonal ,to sociali.e- conversation accuratel) (luentl) an'

un'erstan'abl) in the (orm o( giving suggestion as0ing complaining

'iscussing $ossibilities or 'oing something an' giving or'er in 'ail) li(e&*&2 E!$ressing the meaning o( (ormal an' sustaine' transactional ,to get things

'one- an' inter$ersonal ,to sociali.e- conversation accuratel) (luentl) an'

un'erstan'abl) in the (orm o( giving suggestion as0ing complaining

'iscussing $ossibilities or 'oing something an' giving or'er in 'ail) li(e&



III INDICATORS

The stu'ents sho1 the communication s0ills in or'er to:

• I'enti() the e!$ressions o( com$laining&

• er(orm the e!$ressions o( com$laining

• +es$on' the e!$ressions o( com$laining&

IV OBJECTIVES OF LEARNING

A(ter learning an' teaching $rocess stu'ents are able to:

• I'enti() the e!$ressions o( com$laining&

• er(orm the e!$ressions o( com$laining

• +es$on' the e!$ressions o( com$laining&

V LEARNING MATERIAL

3ritten com$laints ,enclose'-

S$o0en com$laints ,enclose'-

As0ing (or action ,enclose'-

4ialogue about com$laining ,enclose'-

VI. METHOD

5 4iscussion

5 ,resentation ractice ro'uct-

VII. LEARNING EXPERIENCE

No Steps a! C"#$esSpo%e C"#$e

A#t&'&t&es a! Mate&a$ T&e

Initial Activit) • reeting

7oo' Morning class8

79o1 are )ou to'a)8

• %hec0ing stu'ents; atten'ance&

7Let me chec0 )our atten'ance list

(irst&8

• A$$erce$tion

79ave )ou ever bought something

# minutes



an' it bro0e be(ore being use'8

2 Ma& A#t&'&t"

<uil'ing

0no1le'ge o( the

te!t

• As0ing about some situations that

ma0e the stu'ents com$lain in their

real li(e&

• As0ing them 1hat the) 1ill sa)

then&

• Intro'ucing the to$ic ,com$laining-&

=

minutes

Mo'elling o( te!t • iving an e!am$le o( 'ialogue b)

sho1ing it on the L%4&

• Listening to a 'ialogue&

• I'enti() the e!$ressions o(

com$laining&

=

minutes

>oint %onstruction • iving some situations that shoul'

be given a com$laint&

• 4iscussing the res$on' given (or the

e!$ressions o( com$laining&

• racticing the e!$ressions&

=

minutes

In'e$en'ent

%onstruction

• 4oing the e!ercise&

• As0ing i( there is an) $roblem&

• iving solution&

# minutes

* ost Activities •

iving conclusion&• iving Ta0e 9ome Assignment

# menit

VIII LEARNING INSTR*MENT AND MATERIAL SO*RCE

Instrument : $rojector ,L%4- an' com$uter/la$to$

Source : 5 +eal English (or Senior 9igh School ra'e XII boo0 * b)

eter >ames $age 2252"& >a0arta: ESIS&

5 htt$://111&bbc&co&u0/1orl'service/learningenglish/(latmates/

e$iso'e#?/language$oint&shtml

5 htt$://111&english5the5international language&com/e'cm$&

html

IX EVAL*ATIONS

& Techni@ue: rall) Test

2& ro'uct : $er(ormance

http://www.bbc.co.uk/worldservice/learningenglish/flatmates/episode58/languagepoint.shtml


http://www.english-the-international/



http://www.english-the-international/



X SCORING

2 com$rehensibleB acce$table target (orm

com$rehensibleB $artiall) correct target (orm&

= silence or seriousl) incorrect target (orm&

Semarang >uli 2==

Cno1ing b)

The 9ea'master English Teacher

DDDDDD&& Siti Solechah

M& =F"2=2F*



THE MATERIAL

+&tte Cop$a&ts,

Usuall) 1ritten com$laints use @uite (ormal English:

I- &t&/ to #op$a& a0o1t the $oor @ualit) o( service 1e receive' in )our hotel

recentl)&

I- &t&/ to #op$a& a0o1t the $oor @ualit) o( service 1e receive' in )our hotel

recentl)&

I &s2 to #op$a& a0o1t the inconvenience an' 'ela) I e!$erience' on m) recent

train journe) (rom Lon'on to <righton&I as 'e" !&sappo&te! 2e a(ter onl) t1o 1ee0s m) 1ashing machine bro0e

'o1n&

+e o!ee! a blue so(a 2oe'e )ou sent us a green one&

T2e 3&st po0$e as t2at there 1erenGt enough seats (or our $art) to sit together

a! t2e se#o! po0$e as t2at 1e ha' to 1ait more than an hour to be serve'&

+e ee po&se! a non5smo0ing room 01t 1hen 1e arrive' 1e 1ere tol' that )our

hotel 'i'nGt have an) non5smo0ing rooms&

Spo%e Cop$a&ts,

Usuall) s$o0en com$laints are less (ormal than 1ritten ones&

It-s a0o1t t2&s stereo&

I- ea$$" ot 2app" &t2 t2&s shirt&

It 41st bro0e 'o1n a (e1 'a)s ago&

I- ot sat&s3&e! &t2 t2e service here&

+e$$5 3&st the ra'io 'i'nGt 1or0 a! t2e the %4 sto$$e' 1or0ing&



As%&/ 3o a#t&o,

I-! $&%e a re(un' $lease&

I-! 0e /ate31$ &3 "o1 o1$! re$lace this stereo imme'iatel)&

I o1$! appe#&ate )our sen'ing me a re$lacement as soon as $ossible&

P$ease $et e %o 2at "o1 &te! to !o a0o1t this situation&

Vo#a01$a",

1!e /1aatee,

i( something )ou bu) brea0s or sto$s 1or0ing soon a(ter )ou bu) it a sho$ or

com$an) $romises to (i! it or give )ou )our mone) bac0

a e31!,

mone) that a sho$ or com$an) gives bac0 to )ou i( )ou return something )ou

bought (rom them

& o t&e at a$$,

soon

ep$a#e,

change (or another similar one

THE FORM*LA

There are a number o( (ormulas use' 1hen com$laining in English& ItGs im$ortant to

remember that a 'irect com$laint or criticism in English can soun' ru'e or aggressive&

ItGs best to mention a $roblem in an in'irect manner& 9ere are some o( the mostcommon:

• IGm sorr) to have to sa) this but&&&

• IGm sorr) to bother )ou but&&&

• Ma)be )ou (orgot to&&&

• I thin0 )ou might have (orgotten to&&&

• E!cuse me i( IGm out o( line but&&&

• There ma) have been a misun'erstan'ing about&&&

• 4onGt get me 1rong but I thin0 1e shoul'&&&



D&a$o/1e

A #op$a&t

T& , 9o1 can I hel$ )ou sir

C1stoe , ItGs about this 1atch&

T& , 3hat seems to be the $roblem

C1stoe , The alarm 'oesnGt 1or0 an' the stra$ leaves a green mar0 on m) 1rist

1hen I ta0e it o((&

T& , 9ave )ou 1orn the 1atch in the sho1er $erha$s sir

C1stoe , o an' I onl) bought it t1o 1ee0s ago& ItGs still un'er guarantee but I

must sa) (or the amount o( mone) I $ai' (or it IGm ver) 'isa$$ointe'&

T& , IGm so sorr) )ouGve been inconvenience'& 3oul' )ou li0e a re(un'

C1stoe , o IG' rather have the 1atch re$lace' $lease&

T& , +ight 1ell IGll just ta0e 'o1n )our $urchasing 'etails an' 1eGll get this

1atch change' (or )ou in no time at all&



MICRO TEACHING

EXPRESSING COMPLAINING

BY,

SITI SOLECHAH

6789697:

; F

ENGLISH DEPARTMENT

FAC*LTY OF LANG*AGES AND ARTS ED*CATION

I<IP PGRI SEMARANG

96=6



EXERCISE

Ma%e a /o1p o3 to. Rea! t2e !&a$o/1e5 t2e 3&! o1t t2e e>pess&o o3

#op$a&&/ & t2ese !&a$o/1e.

A 3a1$t" TV

A: oo' a(ternoon can I hel$ )ou

<: I ho$e so& I bought this television here about three months ago but the soun' an'

$icture @ualit) are a1(ul& The $icture is al1a)s (lic0ering an' thereGs a 'ar0 line

'o1n the le(t5han' si'e o( the screen& An' thereGs an anno)ing hissing soun' in the

bac0groun'&

A: 4o )ou have an outsi'e aerial

<: Hes I 'o&

A: 9ave )ou trie' a'justing the aerial<: Several times&

A: 9mmmmm& IGll get our engineers to have a loo0 at it&

<: A (rien' o( mine bought the same mo'el here an' ha' e!actl) the same $roblems& I

1ant a re(un'&

A: IGm a(rai' it isnGt our $olic) to give re(un's sir&

<: I 1ant to see the manager&

A 0a! 2o$&!a"

A: oo' morning can I hel$ )ou<: IG' li0e to ma0e a com$laint about m) holi'a) in ortugal last 1ee0&

A: IGm sorr) to hear that& 3hat e!actl) 1as the $roblem

<: irst o( all the coach ta0ing us to the hotel bro0e 'o1n an' 1e ha' to 1ait (or over

t1o hours in the s1eltering heat be(ore a re$lacement arrive'& Then 1hen 1e got to

the hotel 1e (oun' our room ha'nGt been cleane'&

A: h 'ear 'i' )ou com$lain to the hotel sta((

<: ( course but 1e 1ere tol' all the chambermai's 1ere o(( 'ut)& An)1a) thatGs not

all& The $eo$le in the room above soun'e' li0e the) 1ere having all5night $arties

ever) night& I 'eman'e' another room but the rece$tionist tol' me the hotel 1as (ull&

A: h I see&

<: An' to ca$ it all the (oo' in the hotel restaurant 1as a1(ul& It 1as so ba' 1e ha' to

eat out all the time 'es$ite having $ai' (or meals in the $rice o( our holi'a)&

A: I 'o a$ologi.e& IG' li0e to o((er )ou a 2=J 'iscount on the $rice o( one o( our Autumn

brea0s as a gesture o( goo'1ill&

<: A 2=J 'iscount )ou must be jo0ing& I 1ant to see the manager&

htt$://111&english5the5international5language&com/e'cm$&html

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