Rob Cho

Rob Cho is Managing Director, Corporate Affairs,

NagaWorld, Cambodia.

20 years of human resources experience both as

an advisor and corporate capacities

Working experience in 11 different countries for

substantial business transformation engagements

requiring the need to understand cultural nuances

in driving change across multiple business

platforms, operating units and countries – includes

expertise in due diligence, M&A, divestment,

placement, IPOs, restructuring, performance

improvement, redundancy and regulation.

2

Support and Collaboration of Private Sector in Implementation of

MRA-TP in Cambodia

Jakarta, Indonesia

August 9th, 2016

3

• A notable integrated entertainment resort in the Mekong River Region

5-Star Hotel with: 713 Rooms 22 F&B Outlets

Entertainment MICE Facilities

6000+ Employees 28 Departments

NAGAWORLD: Key Statistics

4

Collaboration between NAGAWORLD and NCTP &

MOT

5

• Our training program is comprised of three (3) elements

1. On the Job

Training

2. Classroom

Training

3. Naga

Academy

NAGAWORLD Training Program Components

6

Part 1: On the Job Training

NAGAWORLD Training Program Components

Front Office Housekeeping & Laundry

FB Service Food Production

7

Role Play

Group Discussion

Practical Demonstration

Part 2: Classroom Training

NAGAWORLD Training Program Components

8

Language Program Food Safety Service Excellence

1. Basic English Conversation (BEC) 16. Food Safety Management Level 1 (FSM 1)31. Work Effectively with Customers &

Colleagues (WECC)

2. Basic Mandarin Conversation (BMC) 17. Food Safety Management Level 2 (Khmer) (FSM 2) 32. Selling Skills (SS)

3. Business English (BSE) 18. Food Safety Management Level 2 (English) General Program

4. Tool Box Briefing - Mandarin 19. Serve Safe 33. Driver's Training Program

5. Tool Box Briefing - English 20. Good Hygiene Practice and Cleanliness (GHPC) 34. Supervisory Skills (SUP)

6. Interact with Guest (IWG) 21. AIM Food Safety (AIM) 35. Executive Training (EXE)

7. Employee Guideline (EG) 22. Food Allergy (FA) 36. Front Line Manager Skills (FLMS)

8. Product Knowledge (PK) 23. Food Safety Case Study 37. Manager Round Table (MRT)

9. Tool Box Briefing Performance

Management (PMP)Competition 38. Senior Management Program (SMP)

Safety Program24. Team Building

39. New Employee Induction Program

(NEIP)

10. Crisis Management Table Top Exercise

(CMTTE)25. Nagaworld Olympians 2016 40. Anti-Money Laundering (AML)

11. Emergency Medical Protocol (EMP) 26. Mandarin Language 41. Surveillance Program

12. Fire Induction Training (FIT) 27. English Language 42. Finance for Non Finance (FNF)

13. Fire Tactical Training (FTT) ASEAN MRA 43. Microsoft Project Management

14. Fire Drill Exercise 28. Front Office 44. IT

15. First Aid Refresher 29. F&B Operation (Service) 45. Coaching Program

30. Housekeeping

Part 2: Classroom Training (con’t)

NAGAWORLD Training Program

Components

9

20

12 35

20

13 165

20

14 1200

20

15 713

20

16

1. Front Office

2. Housekeeping

3. F&B Service

4. F&B Culinary

5. Spa

6. Reservations

7. IT

8. AV

9. Sales & Marketing

10. Events & Creative

11. Finance

12. Maintenance

13. Hygiene

14. Human Resources

15. Property

16. Administration

17. Legal

Departments

800projected

Part 3: NagaAcademy: Internship and Statistics

NAGAWORLD Training Program

Components

10

28 Heads of Departments

are invited to share

experiences and

expectations with new

Interns.

Our 35 Naga Academy

partners are invited to our

ceremonies.

Part 3: NagaAcademy: Matriculation & Graduation

NAGAWORLD Training Program Components

11

Benefits for Implementation of ASEAN MRA-TP

12

Are the ASEAN Standards Aligned with Industry Requirements?

13

Challenges in Implementing the ASEAN MRA-TP program

14T H A N K Y O U