mankual iso

7/23/2019 Mankual Iso

1/23

MANAJEMEN KUALITASMANAJEMEN KUALITASISO:9000

Disusun Oleh : Freddy (20070!"#$0%

&udi (20070!"20"%


2/23

'ENDAULUAN'ENDAULUAN

'erde)*+*n +en+*n, -u+u-eli)*+.*n /er-*s*l*h*n +en+*n,)*,*i-*n* -endenisi.*n -u+u1

)*,*i-*n* -en,u.urny* d*n)*,*i-*n* -en,hu)un,.*nny*den,*n l*)*

Ad* )*ny*. se.*li )*+*s*n +en+*n,-u+u1 +e+*/i +id*. s*+u /un y*n,d*/*+ -en3el*s.*n den,*n +e/*+*/* se)en*rny* -u+u i+u


3/23

'ENDAULUAN (2%'ENDAULUAN (2%


4/23

'ENDAULUAN ("%'ENDAULUAN ("%

Di/erlu.*n s+*nd*r y*n, di*.ui 4leh se-u*/ih*. un+u. )er)*,*i h*l Den,*n de-i.i*n1s+*nd*r in+ern*si4n*l *d*l*h 5*r* +er)*i.1+er-ud*h d*n +er*-*n /*d* er* ,l4)*lis*si

s**+ ini

S+*nd*r in+ern*si4n*l y*n, +el*h *d* s**+ inidi)u*+ *+*u diru-us.*n )ers*-* 4leh ISO (The

International Organization for Standardization%ISO *d*l*h )*d*n s+*nd*r duni* y*n, di)en+u.un+u. -enin,.*+.*n /erd*,*n,*nin+ern*si4n*l y*n, )er.*i+*n den,*n/eru)*h*n )*r*n, d*n 3*s*


5/23

ISO:9000ISO:9000

ISO -eru/*.*n .e/*n3*n,*n d*riInternational Organization forStandardization ISO *d*l*h )*d*ns+*nd*r duni* y*n, di)en+u. un+u.

-enin,.*+.*n /erd*,*n,*nin+ern*si4n*l y*n, )er.*i+*n den,*n/eru)*h*n )*r*n, d*n 3*s* ISO d*/*+disi-/ul.*n se)*,*i .44rdin*si

s+*nd*r .er3* in+ern*si4n*l1 /u)li.*sis+*nd*r h*r-4nis*si in+ern*si4n*l1d*n /r4-4si /e-*.*i*n s+*nd*rin+ern*si4n*l


6/23

Kelu*r,* ISO:9000Kelu*r,* ISO:9000

ISO 9000 -en5*.u/ s+*nd*rs+*nd*r di )*6*h ini:

#ISO 9000 Quality Management

Systems - Fundamentals andVocabulary: -en5*.u/ d*s*rd*s*r sis+e- -*n*3e-en .u*li+*s

d*n s/esi.*si +er-in4l4,i d*riSis+e- M*n*3e-en Mu+u (SMM%


7/23

Kelu*r,* ISO:9000 (2%Kelu*r,* ISO:9000 (2%

2 ISO 900# Quality Management Systems -Requirements: di+u3u.*n un+u. di,un*.*ndi 4r,*nis*si -*n*/un y*n, -er*n5*n,1-e-)*n,un1 -e-/r4du.si1 -e-*s*n,d*n*+*u -el*y*ni /r4du. */*/un *+*u

-e-)eri.*n )en+u. 3*s* */*/un S+*nd*rini -e-)eri.*n d*8+*r /ersy*r*+*n y*n,h*rus di/enuhi 4leh se)u*h 4r,*nis*si*/*)il* -ere.* hend*. -e-/er4leh.e/u*s*n /el*n,,*n se)*,*i h*sil d*ri

)*r*n, d*n 3*s* y*n, se5*r* .4nsis+en-e-enuhi /er-in+**n /el*n,,*n+erse)u+ I-/le-en+*si s+*nd*r ini *d*l*hs*+us*+uny* y*n, )is* di)eri.*nser+i.*si 4leh /ih*. .e+i,*


8/23

Kelu*r,* ISO:9000 ("%Kelu*r,* ISO:9000 ("%

" ISO 900! Quality Management Systems- uidelines for !erformanceIm"ro#ements: -en5*.u/ /erih*l/er)*i.*n sis+e- y*n, +erus-enerus

&*,i*n ini -e-)eri.*n -*su.*n +en+*n,*/* y*n, )is* dil*.u.*n un+u.-en,e-)*n,.*n sis+e- y*n, +el*h+er)en+u. l*-* S+*nd*r ini +id*.l*hdi+u3u.*n se)*,*i /*ndu*n un+u.

i-/le-en+*si1 h*ny* -e-)eri.*n-*su.*n s*3*

! ISO #90##: 'ed4-*n Audi+ Sis+e-M*n*3e-en Mu+u d*n Lin,.un,*n


9/23

Langkah-Langkah DalamLangkah-Langkah Dalam

Menerapkan ISOMenerapkan ISO

9001:20009001:2000# T*h*/ 'ersi*/*n2 T*h*/ 'en,e-)*n,*n

" T*h*/ I-/le-en+*si

! T*h*/ Audi+

T*h*/ Ser+i.*si


10/23

SEJAASEJAA


11/23

SEJAA (2%SEJAA (2%

K4nse/ /enil*i*n sis+e- -u+u di-ul*i/*d* -*s* /er*n, duni* II (+*hun #9!"%

S+*nd*r sis+e- -u+u A;A' ($lliedQuality $ssurance !ublicators% (+*hun

#9


12/23

Tujuan ISOTujuan ISO

F*ndy T3i/+4n4 d*n An*s+*si* Di*n* (2002%-eny*+*.*n )*h6* +u3u*n u+*-* d*ri ISO 9000*d*l*h:# Or,*nis*si h*rus -en5*/*i d*n -e-/er+*h*n.*n.u*li+*s /r4du. *+*u 3*s* y*n, dih*sil.*n1 sehin,,*se5*r* )er.esin*-)un,*n d*/*+ -e-enuhi

.e)u+uh*n /*r* /en,,un* (costumer%

2 Or,*nis*si h*rus -e-)eri.*n .ey*.in*n .e/*d*/ih*. -*n*3e-enny* sendiri )*h6* .u*li+*s y*n,di-*.sud.*n i+u +el*h di5*/*i d*n d*/*+di/er+*h*n.*n

" Or,*nis*si h*rus -e-)eri.*n .ey*.in*n .e/*d*/ih*. 54s+u-er )*h6* .u*li+*s y*n, di-*.sud.*ni+u +el*h *+*u *.*n di5*/*i d*l*- /r4du. *+*u 3*s*y*n, di3u*l


13/23

Manfaat ISOManfaat ISO

Menuru+ *))i+ d*n &er,h (#99!%1 ISOdi,un*.*n se)*,*i :

#F4nd*si d*ri .e,i*+*n /er)*i.*n y*n,.4n+inu un+u. .e/u*s*n /el*n,,*n

2Sis+e- d4.u-en+*si y*n, )en*r d*ri/erus*h**n

"=*r* y*n, 3el*s d*n sis+e-*+i. d*ri-*n*3e-en -u+u

!Mend*/*+.*n s+*)ili+*s d*n .4nsis+ensid*l*- .e,i*+*n d*n sis+e-

Ker*n,.* .er3* y*n, )*,us un+u./er)*i.*n -u+u


14/23

Manfaat ISO (2)Manfaat ISO (2)

i+*s1 esiensi1 -u+u1 d*n.e-*-/u*n )er.4-/e+ensi d*ri/erus*h**n

9 'ersy*r*+*n un+u. -el*.u.*n )isnisin+ern*si4n*l


15/23

Manfaat ISO (3)Manfaat ISO (3)

Menuru+ =h46=hu*1 e+ *l (2002%-ene-u.*n )*h6* -*n8**+ +er)es*ry*n, di/er4leh /erus*h**n/erus*h**ny*n, +el*h -e-/er4leh ser+i.*si ISO

)er+uru++uru+ *n+*r* l*in :# 'r4sedur /end4.u-en+*si*n -en3*di

le)ih )*i.

2 Ins+ru.si d*n /r4sedur .er3* le)ih 3el*s1

d*n" Ke-*-/u*n *.ses1 /el*5*.*n1 d*n

*udi+ /r4sedur .er3* -en3*di le)ih-ud*h


16/23

e!ul"tan #enerapane!ul"tan #enerapan

ISOISO


17/23

$%DIT M%T%$%DIT M%T%

Audi+ -u+u didenisi.*n se)*,*i /r4sessis+e-*+i.1 inde/enden d*n+erd4.u-en+*si un+u. -e-/er4leh )u.+i*udi+ d*n -en,e>*lu*siny* se5*r*

4)3e.+i8 un+u. -enen+u.*n s*-/*ise3*uh-*n* .ri+eri* *udi+ di/enuhiAudi+ -u+u didenisi.*n se)*,*i /r4sessis+e-*+i.1 inde/enden d*n+erd4.u-en+*si un+u. -e-/er4leh )u.+i*udi+ d*n -en,e>*lu*siny* se5*r*4)3e.+i8 un+u. -enen+u.*n s*-/*ise3*uh-*n* .ri+eri* *udi+ di/enuhi


18/23

Tu3u*n Audi+ Mu+uTu3u*n Audi+ Mu+u

Tu3u*n *udi+ -u+u *d*l*h un+u.-end*/*+.*n d*+* d*n in84r-*si 8*.+u*ld*n si,ni.*n se)*,*i d*s*r/en,*-)il*n .e/u+us*n1 /en,end*li*n

-*n*3e-en1 /er)*i.*n d*n*+*u/eru)*h*n Te-u*n h*sil *udi+sel*n3u+ny* di*n*lisis1 dinil*i .e5u.u/*nd*n .esesu*i*nny* +erh*d*/ s+*nd*r ISO900#:2000 *sil +e-u*n *udi+4r

+erse)u+ *.*n di,un*.*n se)*,*i d*s*r/en,*-)il*n .e/u+us*n1 /en,end*li*n-*n*3e-en1 /er)*i.*n d*n*+*u/eru)*h*n


19/23

M*n8**+ Audi+ Mu+uM*n8**+ Audi+ Mu+u

*sil *udi+ d*/*+ di-*n8**+.*n un+u.)er)*,*i .e/erlu*n1 s*l*h s*+uny**d*l*h -*n8**+ *udi+ y*n, /*lin,sen+r*l y*.ni se)*,*i d*s*r un+u.-en,*-)il .e/u+us*n1 -el*.u.*n/er)*i.*n1 -enin,.*+.*n esiensi d*ne8e.+i>i+*s 8un,si 4r,*nis*si Den,*nin84r-*si h*sil /enil*i*n *udi+4r d*nre.4-end*si y*n, dis*-/*i.*n1 *.*n

-e-un,.in.*n /i-/in*n uni+ 4/er*si-el*.u.*n +ind*.*n /er)*i.*n un+u.-enin,.*+.*n esiensi1 e8e.+i>i+*s-*u/un /r4du.+i>i+*s us*h* se5*r*le)ih +er*r*h


20/23

U&UN?AN T;MISO 9000U&UN?AN T;MISO 9000


21/23


(2%(2%ISO 9000 -en,,un*.*n /ende.*+*n 'D=A

(/l*nd45he5.*5+% se)*,*i d*s*r'ende.*+*n 'D=A ini +erd*/*+ d*l*- T;Msehin,,* hu)un,*n T;M d*n ISO 9000

d*/*+ di,*-)*r.*n se)*,*i )eri.u+


22/23


("%("%Sel*in i+u ISO 9000 3u,* -en,,un*.*n $ /rinsi/d*ri T;M$ /rinsi/ T;M d*/*+ di,*-)*r.*n se)*,*i )eri.u+


23/23


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