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Internship Report On PTCL

INTERNSHIP REPORT

ON

PAKISTAN TELECOMMUNICATION LIMITED

SUBMITTED TO: The Director of (IMS)PRO; AMAN ULLA A!AN

SUBMITTED B": TARI# ULLA

ROLL NO $%& BBAIT SESSION('&'*) Institute of Management Sciences, UNIERSIT! O" SCIENCE AND

TECHNOLO#!,$ANNU

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INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICTIN LIMITED

SUBMITTED TO:The Director Of (IMS)

PRO; AMAN ULLA A!AN

SUBMITTED B"; TARI# ULLA

ROLL NO$%& BBAIT

SESSION'&'*

Internship Report S-./itte0 To The Director 1 Instit-te Of M+n+,e/ent Sciences1 In p+rti+2 f-2fi22/ent Of the re3-ire/ent for the 0e,ree of B+che2or in B-sinessA0/inistr+tion4

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AN INTERNSIP REPOT ON PA6ISTAN TELECOMMUNICATION LIMITED

STUDENT: Si,n+t-re 74444444444444444444444444444444444444444444444444444

N+/e 777777777777774

SUPER8ISOR: Si,n+t-re 777777777777774

N+/e 7777777777777744

Desi,n+tion 77777777777744

Director1 Instit-te of M+n+,e/ent sciences1 Uni9ersit of Science +n0 Techno2o, B+nn-

N+/e 777777777777777777744

Si,n+t-re 777777777777777777

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DEDICATION

This report is dedicated to my Sons ,

Parents and teachers who tookinitiative and

Did grim struggle for my education

and

Always stress on me to utilize mytime .

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AKNO%LED#MENTS

First of all, I want to express all my humble thanks to ALLAH who is very

sensitive about each and every activity Of all his man and without whose help, I

am unable to accomplish any objective in my life !econdly, I am "reat full to my

worthy and devoted teacher #irector HA$I A%A& 'LLAH A(A& !ahib for

providin" me the Opportunity of doin" internship in )*+L I am also thankful to all

other *eachers as the knowled"e imparted by them nable me to study the

or"ani-ation in a best way I am also thankful to my friend %r FAHA# &A$.

who help me in any problem in the preparation of internship report I am also

thankful to all staff of )*+L, for their valuable "uidance and

!upport throu"hout the internship period Further all other executives and staff

%embers of )*+L deserve my thankfulness For their cooperation and "uidance

durin"

the course of my internship

TARI# ULLABBA (IT) (ons)ROLL NO $%&

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TABLE OF CONTENTS

CHAPTER PAGE NO

Preface…………………………………………………………………….i Acknowledgments………………………………………………………..ii !ecutivesummary………………………………………………………iii

CHAPTER-1 INTRODUCTION

"ntroduction to PT#$...............................................................%&istorical 'ackground

PT#$……………………………………………..()ission statement of PT#$ ....................................................*Strategic vision of PT#$..........................................................*+-ectives of PT#$.................................................................management.........................................................................

oard of directors…………………………………………………………../ susidiaries of PT#$

……………………………………………………… 7

CHAPTER-2

ORGANIZATIONAL STRUCTURE OF PTCL

+rganizational structure......................................................00+rgganizational structure of "T"+.........................................0%Products and services..........................................................0*

CHAPTER-3 DEPARTMENTS OF PTCL

&uman resource management.............................................012inance department.............................................................03#ommercial department......................................................04+perational department......................................................04

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Technical department..........................................................04"T department......................................................................04

#orporate development department....................................%5Special pro-ects department................................................%5Structure of the 6nance department....................................%52unctions of the 6nance department...................................%02inance system of the organization......................................%0

7eneration of funds...........................................................%(

CPTER M" ACTI8ITIES IN PTCL ITIO DEPARTMENT

8indow installation………………………………………………….. % +utlook con6guration……………………………………………… %/ Archiv setting……………………………………………………….

%1 #aling………………………………………………………………

%3 9ser complaint &andling………………………………………….

(5

CHAPTER-5 FINANCIAL ANALYSIS

"nde!analysis………………………………………………………...,,,,,,(

#ommon size analysis..........................................................*0:atio analysis.......................................................................*%

CHAPTER-6 SWOT ANALYSIS

Strengths.............................................................................08eaknesses.........................................................................%+pportunities.......................................................................*

Threats................................................................................

CHAPTER-7 CONCLUSION AND RECOMMENDATIONS

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#onclusion.........................................................................../5

:ecommendations.............................................................../0

BIBLIOGRAPHY .........................................................................../(

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PRE"ACE

The essenti+2 re3-ire/ent for the co/p2etion of BBA 0e,ree is to t+>e Ei,ht ?ee>s

internship tr+inin, ?ith +n or,+ni@+tion of N+tion+2intern+tion+2 rep-te +n0 to ?rite +

report on it4 The p-rpose of this tr+inin, is to +c3-+int the st-0ent ?ith pr+ctic+2

>no?2e0,e of ?or>in, in the or,+ni@+tion4

The 0ep+rt/ent 0irecte0 /e to &PAKISTAN TELECOMMUNICATION COMPAN!

LIMITED I trie0 / .est to present +22 of / fin0in,s in this Report1 ?hi2e 9isitin,

9+rio-s 0ep+rt/ents of PTCL +n0 ,+ine0 pr+ctic+22 too /-ch >no?2e0,e of te2eco/

sector4 It ?+s re+2i@e0 th+t1 there is ,re+t 0ifference .et?een theor +n0 pr+ctice4 At the

en0 I epect th+t this report ?i22 he2p the re+0er to -n0erst+n0 the 9+rio-s

pro.2e/ss-,,estions1 /etho0s +n0 proce0-res th+t +re in Pr+ctice in PAKISTAN

TELECOMMUNICATION COMPAN! LIMITED'(


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E)ECUTIE SUMAAR!

The report h+s .een 0i9i0e0 into si ch+pters1 ?hich +re in the fo22o?in, or0er;

irst ch+pter inc2-0es + .rief histor of PTCL1 its /ission1 str+te,ic 9ision1 core 9+2-es

+n0 o.Fecti9es +n0 +t the en0 0escri.es the s-.si0i+ries /+int+ine0 . PTCL

Secon0 ch+pter 0escri.es or,+ni@+tion str-ct-re +n0 0et+i2 0isc-ssion +.o-t pro0-cts +n0

ser9ices pro9i0e0 . PTCL4 It +2so 0escri.es /+r>etin, str+te, of PTCL in + .rief ?+4

Thir0 ch+pter 0escri.es 0ifferent 0ep+rt/ents in PTCL .-t + speci+2 concentr+tion is

/+0e on fin+nce 0ep+rt/ent4 Sho?s th+t ho? fin+nce 0ep+rt/ent is f-rther 0i9i0e0 into

9+rio-s 0ep+rt/ents +n0 ?h+t +re its f-nctions4

o-rth ch+pter 0e+2s ?ith the fin+nci+2 +n+2sis of the co/p+n i4e4 9ertic+21 hori@ont+2

+n+2sis1 r+tio +n+2sis4

ifth ch+pter cont+ins S!OT +n+2sis of PTCL4

Sith ch+pter cont+ins conc2-sion +n0 reco//en0+tions4


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CHAPTER * +

INTRODUCTION

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CHAPTER +

INTRODUCTION

PTCL

PTCL is + 2+r,est te2eco//-nic+tions pro9i0e in P+>ist+n4 PTCL +2so contin-es to .e the

2+r,est CDMA oper+tor in the co-ntr ?ith 4% /i22ion 8fone c-sto/ers4 The co/p+n

/+int+ins + 2e+0in, position in P+>ist+n +s infr+str-ct-re pro9i0er to other te2eco/

oper+tors +n0 corpor+te c-sto/ers of the co-ntr4 It h+s the potenti+2 to .e +n

instr-/ent+2 +,ent in P+>ist+nGs econo/ic ,ro?th 4PTCL h+s 2+i0 +n optic+2 i.er Access

Net ?or> in the /+For /etropo2it+n centers of P+>ist+n +n0 2oc+2 2oop ser9ices h+9e

st+rte0 to .e /o0erni@e0 +n0 -p,r+0e0 fro/ copper to +n optic+2 net?or>4 On the 2on,

0ist+nce +n0 intern+tion+2 infr+str-ct-re si0e1 the c+p+cit of t?o SEAME!E

s-./+rine c+.2e is .ein, ep+n0e0 to /eet the incre+sin, 0e/+n0 of intern+tion+2 tr+ffic4

!ith the pro/-2,+tion of Te2eco//-nic+tion (ReOr,+ni@+tion) Act *==&1 the P+>ist+n

Te2eco//-nic+tion A-thorit ?+s est+.2ishe0 +s the Te2eco/ Re,-2+tor .o04

o22o?in, the open 2icensin, po2ic in BU" H P6R ist+n +n0 in eercise of po?ers conferre0 . P+>ist+n

Te2eco//-nic+tion (ReOr,+ni@+tion) Act *==&1 the .+sic te2ephon ?+s p-t -n0er

ec2-si9it +n0 PTCL ?+s ,i9en + se9en e+rs /onopo2 o9er .+sic te2ephon ?hich

en0e0 . Dece/.er 5*1''4 The e+rs '&$ in the te2eco/ sector ?itnesse0 +

pheno/en+2 So f+r PTCL is the so2e 2+n0 2ine ser9ice pro9i0e of P+>ist+n4 PTCL is the

,i+nt of ,ro?th in the /o.i2e phone sector in P+>ist+n ?hich 0o-.2e0 its s-.scri.er .+se

to & /i22ion4 The Te2e0ensit incre+se0 fro/ '&J to he2pin, to spre+0 to .enefits of

co//-nic+tion techno2o, +cross the co-ntr4 PTCLGs /o.i2e phone s-.si0i+r UfoneG

s-.scri.er .+se ,re? . /ore then %$J fro/ $4= /i22ion to * /i22ion4

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The e+r +2so ?itnesse0 the entr of /+For te2eco/ co/p+nies1 /ost not+.2e Chin+

Te2eco/ +n0 Sin,te21 into the /+r>et4 Restr-ct-rin, +n0 reen,ineerin, +re in their fin+2

st+,es +2on, ?ith the i/p2e/ent+tion of ERP sste/4 ro/ the en0 c-sto/erGs

Perspecti9e1 + /+For initi+ti9e ?+s p-t in p2+ce in the sh+pe of Bro+0.+n0 P+>ist+n

ser9ice 2+-nch +s + first step to?+r0s pro9i0in, its c-sto/er ?ith /ore 9+2-e +00e0

ser9ice +n0 con9enience4 !ith this offerin,4 The PTCL not on2 .rin,in, the .enefit of

hi,h spee0 internet +ccess to s-.scri.ers in /+For cities .-t ?i22 +2so ,ener+te ne?

re9en-e stre+/s for f-t-re ,ro?th4 The co/p+n +2so contin-e0 to in9est in

*Infr+str-ct-re 0e9e2op/ent +n0 +00ition of net?or> c+p+cit ?ith + 9ie? to enh+nce

ser9ices +n0 to ep+n0 its re+ch +cross the co-ntr4

Histoica- $ac.goun/

+012 Posts K Te2e,r+ph Dept4 est+.2ishe0

+034 P+>ist+n Te2e,r+ph K Te2ephone Deptt4

+00560+ P+>ist+n Te2eco/ Corpor+tion

ALIS: %ist+n

+008 Mo.i2e K Internet s-.si0i+ries est+.2ishe0

4555 Te2eco/ Po2ic in+2i@e0

4559 Te2eco/ Dere,-2+tion Po2ic Anno-nce0

4557 '& K Sh+res . Etis+2+t UAE thro-,h open .i00in,

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ision

To .e the 2e+0in, infor/+tion +n0 co//-nic+tion techno2o, ser9ice pro9i0e in the

re,ion . +chie9in, c-sto/er s+tisf+ction +n0 /+i/i@in, sh+reho20er 9+2-e

Mission

To +chie9e o-r /ission . h+9in,:

• An or,+ni@+tion en9iron/ent th+t posters profession+2is/; /oti9+tion +n0

3-+2it4

• #-+2it +n0 ti/e conscio-s c-sto/er ser9ice4

• S-st+ine0 ,ro?th in e+rnin,s +n0 profit+.i2it4

Coe a-ue

• Profession+2 Inte,rit4

• C-sto/er s+tisf+ction4

• Te+/ ?or>4

• Co/p+n 2e,+2it4

• Corpor+te infor/+tion4

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+(1 O$;ECTIES O" PTCL

O.Fecti9es +re the en0s to?+r0s ?hich +cti9it is +i/e04 These +re the res-2ts to .e

+chie9e04 P+>ist+n Te2eco//-nic+tion Co/p+n 2i/ite0 st+tes its o.Fecti9es +s -n0er

*4 To pro9i0e 3-+2it ser9ices to its c-sto/ers in P+>ist+n4

'4 To pro9i0e /+i/-/ s+tisf+ction to its c-sto/ers . -sin, the 2+test techno2o,4

54 To incre+se the ?orth of o?ners4

4 To 2e+0 the te2eco//-nic+tion in0-str in P+>ist+n4

+(7 Management

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+(3 $oa/ Of Diectos

M( Nagui>u--a< Ma-i.

Cist+n1Is2+/+.+0

M( A>/u-a/u--a A>/u-aist+n L4L4CEec-ti9e 8ice Presi0ent Contr+cts K A0/inistr+tionEtis+2+t 1 UAE4

M( Sa-man Si//i=ue

Secret+r (in+nce)1 Ministr of in+nceo9ern/ent of P+>ist+n1

Is2+/+.+0

M( A>/u-a@i@ A

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M( "a/

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• Pa.net

P+>net is + f-22 o?ne0 s-.si0i+r of PTCL4 Technic+2 +ssets +n0 st+ff ?ere c+r9e0 o-t of

PTCL to P+>net1 to he2p ne? co/p+n to /eet the co/petiti9e /+r>et4 The st+ff1 th-s

tr+nsferre0 h+0 re3-isite eperience +n0 epertise in internet +n0 0+t+ co//-nic+tion

fie204 o?e9er /ost of the e/p2oees h+9e .een hire0 fro/ pri9+te sector4 The recent2

reconstit-te0 .o+r0 of 0irectors of P+>net co/prises senior +n0 eperience0

profession+2s no/in+te0 . PTCL .o+r04

• Pa. Te-ecom Mo>i-e Limite/ PTMLF

In to0+Gs ch+n,in, tren0s in the te2eco/ sector1 +22 ,2o.+2 te2eco/ h+9e stron, ce22-2+r net?or>s either 0irect2 or thro-,h s-.si0i+ries4 !hi2e >eepin, this in /in0 there ?+s +

nee0 for PTCL to h+9e its o?n ce22-2+r ser9ice4 P+> Te2eco/ Mo.i2e Li/ite0 (PTML)1 +

?ho22 o?ne0 s-.si0i+r of PTCL1 ?+s cre+te04 The co/p+n co//ence0 its oper+tions

-n0er the .r+n0 n+/e of Ufone fro/ Is2+/+.+0 in +n-+r '* +n0 s-.se3-ent2

eten0e0 its co9er+,e to other cities4 Present2 UfoneGs net?or> co9ers /ore th+n $ ep+nsion conse3-ent2 the +sset .+se

of the co/p+n h+s incre+se0 fro/ ' .i22ion to Rs4'$ .i22ion4

As for the co/p+nGs +ppro9e0 .-siness p2+n1 Ufone ?+s epecte0 to c2ose its first

fin+nci+2 e+r (en0in, -ne 51 '*) ?ith +.o-t 51 c-sto/ers .-t Ufone +chie9e0

o9er *1 c-sto/ers . -ne '*4No? 0-rin, this fin+nci+2 e+r (en0in, -ne 51

'&) Ufone h+s incre+se0 its c-sto/ers fro/ '4

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it ?+s +2so pro0-cin, Cont+ins1 Ech+n,es1 0istri.-tion .oes1 Di9ision+2 C+.inets +n0

Drop ?ire4

The co/p+n ?+s h+9in, /+r>etin, 2i/it+tions +n0 2+>e2-ster +ppro+ch pre0o/in+nt2

for re+sons of 2e,+c +n0 0-e to its re/ote 2oc+tion4

P+i0 -p c+pit+2 of the co/p+n is Rs4$

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CAPTER '

ORANIATION STRUCTURE O PTCL

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"igu+(9

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4(7 Po/ucts an/ Seices of PTCL

The pro0-ct +n0 ser9ices th+t PTL is pro9i0in, to its c-sto/ers +re +s fo22o?s4

• Peai/ ca--ing ca/s

PTCL prep+i0 c+22in, c+r0s ,i9es n+tion ?i0e +ccess ?ith intern+tion+2 f+ci2it4 It co/es

in e+si2 +ffor0+.2e 0eno/in+tions of Rs4*1 '

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Inst+22+tion ch+r,es for UIN is Rs4'1 ?hi2e rec-rrin, ch+r,es +re recei9e0 in

+09+nce on 3-+rter .+sis +t Rs45 p2-s *.ps4 PTCL 0oes not se22s this 0irect2 to the -2ti/+te c-sto/ers .-t

se22 it to the ISPs 2i>e P+>net1 Co/s+t1 Micronet1 C.ernet1 D+nco/ etc4 PTCL ch+r,es

ISPs on the .+sis of their c-sto/ers4 PTCL ch+r,es either Rs4'*$ per connection per

/onth fro/ ISPs ?hen the ,i9e connection or < J of the tot+2 .i22 for ?hich ISPs

ch+r,e their c-sto/er 0epen0in, -pon the contr+ct si,ne0 .et?een PTCL +n0 ISP4 In the

secon0 c+se the ISP is re3-ire0 to sen0 + cop of +22 the c-sto/ersG .i22s to the PTCLre9en-e 0ep+rt/ent4

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CHAPTER * 9

DEPARTMENTS O" PTCL

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CHAPTER 9

DEPARTMENTS O" PTCL

E9er or,+ni@+tion is 0i9i0e0 into 0efinite 0ep+rt/ents4 E+ch 0ep+rt/ent perfor/s

0ifferent >in0 of Fo.s +n0 re3-ires st+ff ?ith speci+2i@e0 s>i22s to h+n02e p+rtic-2+r Fo.4

This incre+ses the efficienc of ?or>ers +n0 /+>es Q

The PTCL e+0 #-+rters is co/prise0 of se9er+2 0ep+rt/ents4 The 0i9ision is /+0e on

the .+sis of f-nction the perfor/4 ence it c+n .e conc2-0e0 th+t PTCL h+s +0opte0 the

po2ic of f-nction+2 0ep+rt/ent+2i@+tion4 The /+in 0ep+rt/ents of PTCL +re /entione0

.e2o?4

*4 -/+n Reso-rce M+n+,e/ent Dept4

'4 in+nce Dept4

54 Co//erci+2 Dept4

4 Oper+tion+2 Dept4

ist+n4

• It h+s /ore th+n of or,+ni@+tion+2 /+n+,e/ent

h+s .een spre+0 thro-,ho-t the co-ntr4

• PTCL is en,+,in, + s-.st+nti+2 n-/.er of eperts +n0 speci+2ists of st+n0in, c+2i.er in 0ifferent spheres of profession4

• o. +n+2sis +n0 re9ision of Fo.s 0escription ?+s -n0ert+>en for i/pro9in, the

perfor/+nce st+n0+r0s4

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9(9 Commecia- Deatment

• Co//erci+2 section ?ith 3-+2ifie0eperience0 st+ff is .ein, est+.2ishe04

• Co/p+n section is t+>in, .oth shortter/ +n0 2on,ter/ 9ie? of e/er,in, tren0s of

hi,h2 co/petiti9e /+r>ets +s its /onopo2 is co/in, to +n en04

• It +n+2@es +22 the possi.2e Co/p+n options1 i4e4 intro0-cin, ne? ser9ices1 +0optin,

ne? techno2o,ies to /+int+in the 2e+0in, ro2e in the sector +n0 preser9e its 0o/in+nt

position in the in0-str4

• The Co/p+n 2i>es to reiter+te th+t it ?i22 contin-e to p2+ + pro/inent ro2e in

Te2eco/ sector of P+>ist+n4

• It consi0ers th+t one of the /ost i/port+nt +spects of the forthco/in, co/petiti9e

en9iron/ent is pricin, of pro0-cts +n0 ser9ices4

The ne? p+r+0i,/ ?o-20 re3-ire cost.+se0 ser9ices ?ith thinprofit /+r,ins .-t

hi,her 9o2-/es4 Inherent21 PTCL ser9ices ?ere not cost.+se04 There ?ere in.-i2t

s-.si0ies +n0 2on, 0ist+nce c+22s1 .oth 0o/estic +n0 intern+tion+21 ?ere hi,h2 price04

The Co/p+n1 therefore1 e9o29e0 str+te,ies of ,r+0-+2 price r+tion+2i@+tion

• Co//erci+2 0ep+rt/ent sho-20 tr to /+>e PTCL the /ost profit+.2e or,+ni@+tion1

?hich sho-20 ,ener+te + ,re+t 0e+2 of re9en-e in 2oc+2 K forei,n c-rrenc4

9(1 Oeationa- Deatment

M+n+,es oper+tions of PTCL #1 ?ith re,ion+2 offices1 .r+nches1 +n01 s-.si0i+ries +s

?e22 +s ?ith other corpor+tions4

9(7 Tecin, sste/ is to con9erte0 in + co/p-teri@e0 sste/4

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9(2 Cooate Dee-oment Deatment

This 0ep+rt/ent 0e+2 corpor+te 2e9e2 iss-es s-ch +s PTA1 Intern+tion+2 Te2eco/ Union1

Le,+2 +n0 Re,-2+tor +ff+irs etc4

9(8 Secia- Poects Deatment

This 0ep+rt/ent is 0oin, their +cti9ities on .eh+2f of presi0ent4

9(0 STRUCTURE O" THE "INANCE DEPARTMENT

Initi+221 in+nce Dep+rt/ent ?+s s-per9ise0 . M .-t +fter the recent ch+n,e in

/+n+,e/ent str-ct-re1 in+nce Dep+rt/ent of PTCL is he+0e0 . Senior Eec-ti9e 8ice

Presi0ent (in+nce)1 ?ho is responsi.2e for +cco-ntin, +n0 fin+nce f-nctions of the

or,+ni@+tion4 The Senior Eec-ti9e 8ice Presi0ent is the he+0 of Acco-nts Dep+rt/ent

+n0 the 8ice Eec-ti9e Presi0ent in+nce is the he+0 of in+nce Dep+rt/ent4

Diagam 9(+

H i e r a r c h a l S t r u c t u r e o f F i n a n c e D e p a r t m e n t

G M ( S t o r e s ) G M ( A c c o u n s )

E V P ( A c c o u n t s )

G M ( F i n a n c e )

E V P ( F i n a n c e )

G M ( R e v e n u e )

E V P ( R e v e n u e )

S E N ! R V " E E # E " $ % V E P R E S D E N %

• Senior 8ice Eec-ti9e Presi0ent (in+nce)

• Eec-ti9e 8ice Presi0ent (Acco-nts)

• Eec-ti9e 8ice Presi0ent (in+nce)

• Eec-ti9e 8ice Presi0ent (Re9en-e)

• ener+2 M+n+,er (Store)

• ener+2 M+n+,er (Acco-nts)

• ener+2 M+n+,er (in+nce)

P+,e 5*

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• ener+2 M+n+,er (Re9en-e)

9(+5 "UNCTIONS O" "INANCE DEPARTMENT

in+nce sste/ of the or,+ni@+tion

Acco-ntin, sste/ of the or,+ni@+tion

Mo.i2i@+tion of f-n0s

ener+tion of f-n0s

A22oc+tion of f-n0s

9(++ "inance S?stem of t.one of e9er or,+ni@+tion .ec+-se ?itho-t fin+nce +n

or,+ni@+tion c+nGt r-n its .-siness4 It p2+s +n i/port+nt ro2e in 0eter/inin, the 2on,

ter/ o.Fecti9es +n0 e9+2-+tin, the fe+si.i2it of the .-siness4

"inance %ing

Sp2it -p into three /+For .r+nches; in+nce1 Acco-nts K Re9en-e4

4M in+nce he+0s this 0ep+rt/ent4 The responsi.i2ities of the ener+2 M+n+,er

(in+nce) -s-+22 f+22 in the +re+ of fin+nci+2 /+n+,e/ent1 prep+r+tion of +nn-+2 .-0,ets1 0eter/inin, the re9en-e t+r,ets for the e+r1 in9estor1 +n0 .+n>er re2+tions

+n0 contro22in, the Directors re9en-e in +22 the re,ions4

$u/get %ing

B-0,etin, is the /ost effecti9e instr-/ent to eercise 3-+2it contro2 o9er the

fin+nci+2 reso-rces of +n or,+ni@+tion +n0 their .etter -ti2i@+tion4 A .-0,et is +

co/prehensi9e fin+nci+2 p2+n settin, forth the epecte0 ro-te for +chie9in, the

fin+nci+2 K oper+tion+2 ,o+2s of +n or,+ni@+tion4 The co/p+nies en,+,e0 in 2+r,e

sc+2e .-siness essenti+22 h+9e + .-0,et 0ep+rt/ent to c+rr o-t .-0,etin, for the

co/in, fin+nci+2 e+r4 8+rio-s f-nctions perfor/e0 . B-0,et Dept4 of PTCL +re:

A22oc+tion of f-n0s to 0ifferent he+0 of +cco-nts4

P+,e 5'

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Dis.-rse/ent of f-n0s or phsic+2 tr+nsfer of f-n0s to 0ifferent he+0s

of +cco-nts4

Recei9e +n0 +n+2@e .-0,et reports4

Reco//en0e0 +ctions 0esi,ne0 to i/pro9e efficienc ?here

necess+r4

C-assification of $u/get

or si/p2icit +n0 +pp2ic+tion1 + /+ster .-0,et is c2+ssifie0 into fo22o?in, c+te,ories:

*4 Re9en-e B-0,et4

'4 !or>in, Epen0it-re B-0,et4

54 C+pit+2 Epen0it-re B-0,et4

The Re9en-e B-0,et consists of esti/+te0 co22ections -n0er 0ifferent receipts he+0s

?hi2e !or>in, Epen0it-re B-0,et inc2-0es the esti/+te0 +/o-nts to .e inc-rre0 0-rin,

the .-0,et+r perio0 for oper+tion+2 nee0s4 The c+pit+2 epen0it-re .-0,et is /+in2

0e9e2ope0 ?ith the consent of De9e2op/ent ?in, +n0 the 0et+i2s +re ,i9en in the Ann-+2

De9e2op/ent Pro,r+/4

Taiff %ing

T+riff !in, is f-rther 0i9i0e0 into intern+tion+2 t+riff +n0 0o/estic t+riff4 Intern+tion+2

t+riff /e+ns intern+tion+2 .-siness ?ith the ?ho2e ?or20 i4e4 intern+tion+2 co//-nic+tion

?ith 0ifferent co-ntries4 o?e9er1 there is no 0irect connecti9it ?ith +22 the co-ntries4

There +re on2 co-ntries ?ith ?hich PTCL is 0irect2 connecte0 thro-,h s+te22ite

?hi2e the re/+inin, intern+tion+2 connection of tr+ffic to other co-ntries thro-,h 0ifferent

c+rriers4 There +re o-t

P+,e 55

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9(+4 #eneation Of "un/s

An or,+ni@+tion c+n .e c+22e0 se2f s-fficient if it is pro0-cin, its /+i/-/ c+sh f2o?

fro/ oper+tin, +cti9ities4 The t+.2e +n0 ,i9en .e2o? ch+rt for 2+st fi9e e+rs 0+t+ in0ic+te

th+t PTCL is pro0-cin, /+i/-/ of its c+sh f2o?s fro/ oper+tin, +cti9ities4

!ea Tot+2 Re9en-e (in tho-s+n0s)

'* &'11$%

'' &&1'&1&'

'5 &$1''1=5

' $1*'1

'< $

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C

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Cin0 s-per9ision +n0 /onitorin, of o-r /+n+,er #-r.+n A2i (Assist+nt

M+n+,er)

• !in0o?s Inst+22+tion

• O-t Loo> Confi,-r+tion

• Archi9e Settin,

• C+.2in,

• User co/p2+int +n02in,

%in/oBs Insta--ation:

!e h+9e inst+22e0 !in0o? P on 0ifferent sste/s -sin, the fo22o?in, steps

Ch+n,in, .oot or0er to fro/ CD roo/4

S+9e +n0 eit +n0 press +n >e to .oot fro/ CD roo/ +fter rest+rt

sste/4

The set-p fi2e or -p2o+0in,

After -p2o+0in, set-p fi2e ?e +ccept the 2icense +,ree/ent . pressin,

% >e (-nction >e )

or/+ttin, the C: 0ri9e . -sin, either AT or NTS fi2e sste/4

P+,e 5&

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After co/p2etion of for/+t ?e ,i9e the infor/+tion re,+r0in, the

sste/ inc2-0in, CD >e4

The set-p co/p2ete 0-rin, '< to 5 /in-tes +n0 then +ppropri+te

+r0 !+re 0ri9ers

% is +n +pp2ic+tion soft ?+re +n0 is + p+rt of Microsoft

office s-it ?hich is .+sic+22 -se0 for E/+i2 +n0 ne?s c2ients +n0

.-n02e0 ?ith cert+in 9ersion

%

of Microsoft !in0o? +2tho-,h often -se0 +s +n E/+i2 +pp2ic+tion4 It +2so

pro9i0es c+2en0+rs1 t+s>1 +n0 cont+ct /+n+,e/ent1 note t+>in,1 + Fo-rn+2 +n0 ?e.

.ro?sin,4

Out-oo. configuation

!e confi,-re the o-t2oo> -sin, the fo22o?in, steps;

C2ic> +n0 st+rt .-tton4

o to contro2 p+ne24

C2ic> on /+i24

!in0o? ?i22 open then c2ic> +n0 +004

Then p-t in -ser n+/e in tet .o then c2ic> on o>4

P+,e 5$

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C2ic> on /+n-+22 confi,-r+tion4

C2ic> on net .-tton4

After th+t c2ic> on Microsoft ech+n,e ser9er4

C2ic> on net4

After th+t + ?in0o? ?i22 open in th+t ?in0o? (in Microsoft Ech+n,e ser9er

.o p-t)

In -ser n+/e Bo Enter User ID4

Th+n c2ic> chec> n+/e4

After chec> n+/e + ?in0o? ?i22 open ?hich o- h+9e to p-t -ser ID +n0 -ser ID

p+ss?or04

C2ic> on /ore settin,4

A ?in0o? ?i22 open then c2ic> on connection4

C2ic> on Ech+n,e pro settin,4

C2ic> on net4

P-t in TTP Bo

Se2ect .+sic +-thentic+tion4

C2ic> on o>4

C2ic> on net4

C2ic> finish4

The o-t 2oo> confi,-r+tion is co/p2ete04

Ac pro,r+/4

Enter o-t2oo> ID +n0 P+ss?or04

O-t2oo> ?i22 open4

C2ic> on option4

P+,e 5%

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C2ic> on others4

C2ic> on A-to +rchi9es

Bro?se / co/p-ter ?here o-r pre9io-s +rchi9e fo20er is 2oc+te0 +n0 ,i9e ne?

p+th to the +rchi9e fo20er to the 0ri9e ?ith /+i/-/ sp+ce4

App2in, the settin, to +22 fo20ers4

C2ic> o>

Then 9erif the +rchi9e fo20er o- p2+ce0 in ne? p2+ce4

Archi9e Settin, is co/p2ete04

Ca>-ing:

or LAN connecti9it in PTCL t?iste0 p+ir c+.2e ( P+ir) +re -se0 in the fo22o?in, ter/s

+n0 co/.in+tion 0epen0in, on the connectin, on the connection /+0e in 0ifferent >in0

of 0e9ice +s 0isc-sse0 fo22o?:

Str+i,ht C+.2e Metho0

Cross C+.2e Metho0

Staig-e Met-e Metin0 of 0e9ices s-ch +s co/p-ter to co/p-ter1

-. to -.4 S?itch to S?itch4

P+,e 5=

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Ca>-e Ma.ing:

Too2s -se0 for /+>in, c+.2es

*4 C+.2e C-tter

'4 Shie20 C-tter

54 P-nch /+chine

4 tester

T?iste0 P+ir c+.2e +re connecte0 thro-,h connector R< +n0 -s-+22 fo-n0 in the

fo22o?in, ei,ht co2ors:

*4 ?hite Or+n,e

'4 Or+n,e

54 !hite reen

4 reen

-ing Met

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P+,e *

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P+,e '

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Process flo&

'' %he user complains for % euipment (*es+top,

laptop,

Printer, scanner, &ireless a*opter) to % service *es+

%he Assistant Man-er (AM) chec+s the euipment

that it is in &arrant. or not

'/ f the euipment is &arrant. then it is sent to the

ven*or %he ven*or chec+ pro0lem an* fi1e* it %he

user -ets his euipment from the ven*or an* sen*s

information report (that receive the euipment) to %

service *es+

'2 f the euipment is not in &arrant. then it is sent to

the General 3ranch

'4 %he team of -eneral 0ranch &or+e* on the euipmentan* fi1e*

the pro0lem

'5 %he user services the euipment from -eneral 3ranch

an* sent the information report (that receive the

euipment) to % service Des+

"ontacts6 General 3ranch team 75'8//927:/

% service Des+ 75'8//9272;

P+,e 5

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75'8//92''7

5'=$*5'&

P+,e

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CHAPTER 1

"INANCIAL ANAL!SIS

P+,e

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CHAPTER 1

"INANCIAL ANAL!SIS

1(+ INDE) ANAL!SIS

An +n+2sis of percent+,e of fin+nci+2 st+te/ents ?here +22 .+2+nce sheet or inco/e

st+te/ent fi,-res for + .+se e+r e3-+2 * (percent) +n0 s-.se3-ent fin+nci+2 st+te/ent

ite/s +re epresse0 +s percent+,e of their 9+2-es in the .+se e+r is c+22e0 In0e

An+2sis*

4

%a0le 4' H!RESS !F N"!ME S%A%EMEN%

Pa.istan Te-ecommunication Coman? Limite/ PTCLF

Comaatie Income Statement

fo t

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re9en-e +/o-nt1 ?hich represents the %

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Oper+tin, inco/e of the fir/ in '& ?+s '$5=$

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%a0le 4/A "!MPERA%VE 3A=AN"E SHEE% (Rs n thousan*)

E=uit? Lia>i-it? Rs( In tase ?ea figue

Cuent Lia>i-it? 4557 4553 4552 4553 4552

T++tion +,+51,59+ 4,247,081 4,825,471 413(0+ '

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The PTCLGs tot+2 +ssets ?ere of Rs4*5& .i22ion +t the en0 of fin+nci+2 e+r '< +n0 of

Rs4* in process1 p2+nt1 propert K e3-ip/ents constit-tes /+For portion of non

c-rrent +ssets4 D-rin, these t?o e+rs ?or> in process h+s incre+se0 . '54*&J in '&

to Rs4*54* .i22ion ?hi2e re0-ce0 4'=J to Rs4*4& .i22ion +s co/p+re0 to '< ?hi2e

p2+nt1 properties +n0 e3-ip/ents h+9e notice0 +n incre+se of -p4

Lon, ter/ 2i+.i2it incre+se0 . *45J to Rs4*$4& .i22ion 0-rin, the 2+st t?o e+rs4

C+-ses of this incre+se in non c-rrent 2i+.i2it +re

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1(4 Common6Si@e Ana-?sis

An +n+2sis of percent+,e fin+nci+2 st+te/ents ?here +22 inco/e st+te/ent ite/s +re

0i9i0e0 . net s+2es or re9en-e +n0 +22 .+2+nce sheet ite/s +re 0i9i0e0 . tot+2 +ssets '4

Ta>-e 1(9 etica- Ana-?sis Of Pofit Loss Acc

Pa.istan Te-ecommunication coman? -imite/ PTCLF

Comaatie Income Statement

"o t

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Cuent atio +(0+ +(33 4(44

Inteetations

ener+22 + c-rrent r+tio of ' is consi0ere0 +ccept+.2e1 co/p+nies 2iste0 on st+n0+r0 K

Poor ept 2ess on in9estin, in c+pit+2 epen0it-re

co/p+re to '&4 In '& the h+9e in9este0 Rs4*$4 r+tio of the fir/ is +2/ost to c-rrent r+tio of the fir/ +s it h+s 0ecre+se0 fro/

'< on?+r0 .-t sti22 it is enco-r+,in,1 sho?s th+t the fir/ is 2i3-i0 eno-,h to p+ its

2i+.i2ities +t short notice .-t this tren0 of incre+sin, is f+9or+.2e for short ter/ cre0itors

of the fir/4 This r+tio h+s .een +ffecte0 . the h-,e +/o-nt of 0i9i0en0 0ec2+re0 . the

co/p+n4 The co/p+n c+n e+si2 i/pro9e the r+tio . re0-cin, the 0i9i0en0 in the

P+,e

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f-t-re .-t the h+9e to consi0er o9er+22 sit-+tion i4e4 in9estorGs interest1 cre0itorGs interest

etc4

ACTIIT! ANAL!SIS

Acti9it r+tios /e+s-re the oper+tion+2 efficienc of the fir/ . 2oo>in, into the

/o/ents of tot+2 +ssets4 These r+tios te22 -s ?ith ho? /-ch efficienc the fir/ h+s in

e/p2oin, its tot+2 +ssets to ,ener+te s+2es +n0 ?ith ?h+t fre3-enc c-rrent +ssets of the

fir/ +re t-rne0 into c+sh$4 These r+tios hi,h2i,ht the +cti9ities of the fir/ thro-,ho-t the

e+r4 o22o?in, +re so/e co//on2 -se0 r+tios to 0eter/ine the +cti9ities of PTCL4

• Receia>-e Tunoe Ratio

This r+tio pro9i0es insi,ht of the 3-+2it of the fir/Gs recei9+.2es +n0 ho? s-ccessf-2 the

fir/ is in its co22ection4 In short it te22s the n-/.er of ti/es recei9+.2es into +nn-+2 net

cre0it s+2es4

Ta>-e 1(8(+ Receia>-e Tunoe Ratio Rs( in t

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This r+tio is c+2c-2+te0 +s oper+tin, cost p2-s (/in-s) +n incre+se (0ecre+se) in

in9entor 0i9i0e0 . +cco-nts p++.2e4 This r+tio is -se0 to >no? +.o-t the n-/.er of

ti/es +cco-nt p++.2e is /+0e 0-rin, the e+r4

Ta>-e 1(8(4 Pa?a>-e Tunoe Ratio Rs( In t

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In9entor t-rno9er r+tio ?+s **4=* in '< .-t incre+se0 to *'4*5 in '& +n0 in '$ it

+,+in 0ecre+se0 to *'44 o?e9er PTCL h+s sho?n ,oo0 perfor/+nce in '& .

contro22in, in9entor t-rno9er4

Pofita>i-it? Ratios

R+tios th+t re2+te profits to s+2es +n0 in9est/ent +re c+22e0 profit+.i2it r+tios%4 It is of

t?o tpe i4e4 profit+.i2it in re2+tion to s+2e K profit+.i2it in re2+tion to in9est/ent4

• Pofita>i-it? In Re-ation To Sa-e

#oss Pofit Magin

It is c+2c-2+te0 ,ross profit 0i9i0e0 . net s+2es4 This r+tio te22s +.o-t the profit of the

fir/ +n0 is +2so + /e+s-re of the +.i2it of the fir/Gs oper+tion4

Ta>-e 1(0(+ #oss Pofit Magin Rs( In t

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It is c+2c-2+te0 +s net profit +fter t+es 0i9i0e0 . net s+2es4 It is + /e+s-re of the fir/Gs

profit+.i2it of s+2es t+>in, +cco-nt of +22 the epenses +n0 t+es4 It sho?s + fir/Gs net

inco/e per r-pee of s+2es4

Ta>-e 1(0(4 Net Pofit Magin Rs, in t-e 1(0(9 Retun on Inestment o on Assets Rs(in t

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Ret-rn on in9est/ent in '$ is *4'5J th+t is + profit o9er the fir/Gs in9est/ent

res-2tin, fro/ its oper+tions4 It ep2+ins th+t the fir/ h+s e+rne0 + *4'5J o9er e+ch

r-pee in9este0 in '$4 ROI in '< +n0 '& is *=4

9+2-e of in9est/ent4 A hi,h ret-rn on e3-it ref2ects the fir/Gs +ccept+nce of stron,

in9est/ent opport-nities +n0 effecti9e epense /+n+,e/ent4Ta>-e 1(0(1 Retun on E=uit? Rs( In t

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P+,e

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CHAPTER * 7

S%OT ANAL!SIS

C

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S%OT ANAL!SIS

PTCL is + .i, or,+ni@+tion re,+r0in, +22 the 0ep+rt/ents inc2-0in, in+nce1 Oper+tions1

-/+n reso-rce etc4 there +re se9er+2 stren,ths1 ?e+>ness opport-nities +n0 thr+ts of

these 0ep+rt/ents1 ?hich ?i22 .e 0isc-sse0 +s fo22o?:

Stengtet +n0 other co/p+nies +re 2e,+22 not +22o?e0 enter

in co/petition ?ith PTCL .efore '54So PTCL is perfor/in, its +cti9ities free2

?itho-t +n press-re4

Lea/es

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Mo/en Tec+,es for e/p2oees1 ?hich

h+s re+22 i/pro9e0 their co//it/ent1 0e0ic+tion +n0 h+r0 ?or> to?+r0s the+chie9e/ent of or,+ni@+tion ,o+2s4

Human Resouce Dee-oment

-/+n reso-rce 0e9e2op/ent +n0 e/p2o/ent of techno2o, to?+r0s /o0ern

0e9e2op/ent4

%i/e Disti>ution Ciguit? In Stategic Diection

PTCL is 0oin, .-siness 9er ?e22 .-t on2 to th+t eten0 to ?hich c-sto/ers respon04

A2tho-,h PTCL is ,ener+tin, re9en-e fro/ its 9+2-e +00e0 ser9ices .-t it 0oesnGt h+9e

+n so2i0 fin+nci+2 str+te,ic o-t2ine1 ?hich c+n cope the entire co/p2e fin+nci+2

sit-+tion1 +n0 +2so +/.i,-it eists in i/p2e/ent+tion str+te,ic fin+nci+2 p2+ns4

Etern+221 PTCL h+s no co/petitors so it h+s no .ench/+r> to ,+-,e fin+nci+2

perfor/+nce of its 0ifferent 0ep+rt/ents ?ith those of co/petitors4

Senioit? $ases Pomotions

P+,e &'

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PTCL is 2e+0in, infor/+tion techno2o, .-t it is not >no?2e0,e oriente0 so f+r +s

pro/otions of its e/p2oees +re concerne04 Pro/otions of PTCL e/p2oees +re seniorit

.+se04 Most of e/p2oees +re concerne04 Pro/otions of PTCL e/p2oees1 ?ho ,et

pro/ote0 on seniorit .+sis1 +re 2ess >no?2e0,e+.2e +n0 nonprofession+2 +n0 c+nnot

cope ?ith the ch+22en,es of this e9er,ro?in, fie204 On the other h+n0 /ost of its

>no?2e0,e+.2e +n0 ?e22e0-c+te0 e/p2oees h+9e no ch+nce of ,ettin, hi,her Positions4

The h+9e to ?or> -n0er their .oss ?ho h+s /ore eperience .-t 2ess >no?2e0,e +.o-t

Infor/+tion Techno2o, +n0 Te2eco//-nic+tion4

Lac. of Human Resouces Management

PTCL h+s no h-/+n reso-rces /+n+,e/ent 0ep+rt/ent4 It 0oesnGt h+9e c2e+r po2icre,+r0in, hirin, K tr+inin, of ?or> force4 In PTCL1 for /ost of the Fo.s there is no Fo.

?or> K e9+2-+tion of perfor/+nce of e/p2oees4

Lac. of Taining Pogam

There is no proper tr+inin, pro,r+/ to i/pro9e the s>i22 of PTCL e/p2oees to cope ?ith

e9erch+n,in, te2eco//-nic+tion sector4 Less s>i22e0 K inefficient ?or>ers +re cre+tin,

h-r02es in its ,ro?th4

No Effectie Ma.eting Deatment

There is no effecti9e /+r>etin, 0ep+rt/ent in the Or,+ni@+tion4 There is on2 /+r>etin,

officer ?or>in, +s + /+n+,er1 f-rther /ore /+r>etin, st+ff in the fie20 re,ion is +2so not

+9+i2+.2e4

Ineffectie Human Resouce Management

PTCL h+s +2tho-,h no? set -p + RM 0ep+rt/ent .-t sti22 it is not f-nctionin, +s per the

re3-ire/ent of the co/petiti9e en9iron/ent4 Most of the Fo.s h+9e no proper Fo.

0escription +n0 specific+tion4

Custome Dissatisfaction An/ De-a?e/ Resonses

P+,e &5

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M+n c-sto/er of PTCL +re not s+tisfie0 ?ith its ser9ices .ec+-se of ?ron, .i22in,1 2+te

0e2i9er of .i22s +n0 0e2+e0 responses for +n f+-2t in the te2ephone4 So/e c-sto/er

co/p2+ins th+t the recei9e0 their .i22s in f-22 +/o-nt +2tho-,h the h+9e st+e0 o-t of

the ho/e +n0 h+0 not -se the te2ephone +t +224

A>sence of Coman? Cu-tue

There is no inc2-sion or co/p+n c-2t-re +n0 +ppro+ches +/on, the officers of PTCL

+n0 /ost2 their .eh+9ior ?ith ,ener+2 p-.2ic is sti22 .-re+-cr+tic +n0 their +ppro+ch is

not o.Fecti9e or profitoriente04

Ootunities

Inceasing ABaeness RatePTCL c+n sho? its interest in e0-c+tin, peop2e K incre+sin, 2iter+2it r+te4 In this ?+1

PTCL ?i22 not on2 f-2fi22 its soci+2 responsi.i2it .-t ?i22 +2so .e +.2e to incre+se

+?+reness r+te K it ?i22 .e he2p f-22 in the ep+nsion of PTCL .-siness4

S.i--fu- i22 of its /+npo?er . pro9i0in, the/ the opport-nities of

+09+nce0 co-rses th+t ?i22 /+>e the/ to cope ?ith the e9erch+n,in, con0ition in fie20

of te2eco//-nic+tion4

Enteing Tet4 PTCL c+n

ep+n0 its .-siness . ep2orin, +n0 enterin, in ne? /+r>ets in si/i2+r ?+4

Te-ecom "aci-ities In Rua- Aeas

A22 the 9+2-e +00e0 ser9ices +n0 0i,it+2 f+ci2ities +re +9+i2+.2e on2 in the /+in cities of

P+>ist+n4 PTCL c+n ep+n0 its .-siness . pro9i0in, te2eco/ f+ci2ities in r-r+2 +re+s1

?hich is on2 possi.2e ?hen +0e3-+te p2+nnin, is 0one4

Recuitment

P+,e &

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PTCL c+n +2so i/pro9e the h-/+n reso-rces . the se2ection of co/petent person for

0ifferent 0ep+rt/ents +n0 this c+n on2 possi.2e . 0isco-r+,in, the corr-ption +n0

f+9oritis/4

A//ition To Te +00itions to its eistin, pro0-ct 2ine .

pro9i0in, /ore ser9ices4 In this ?+ it c+n incre+se its re9en-e +n0 c-sto/er s+tisf+ction4

This re3-ires /+r>et rese+rch4

PTCL h+s +2re+0 c+pt-re0 the in0-str so +22 >in0 of the opport-nities +re for PTCL ti22

the en0 of /onopo24

T ?i22 +ffect the Profit+.i2it of

PTCL +n0 +2so incre+se the ris> of ,ettin, forei,n 2o+ns in f-t-re4

#oenment Legis-ation

o9ern/ent po2icies c+n +ffect the perfor/+nce of PTCL4 ence ,o9ern/ent po2icies

?i22 .e + re+2 thre+t for PTCL if the +re not in f+9or of PTCL .-siness +cti9ities4 This

c+n +ffect the recr-itin, po2icies of PTCL4

Tunoe

P+,e &

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At the en0 of the /onopo21 co/petitors ?i22 enter the in0-str +n0 the co/p2etion ?i22

incre+se +s + res-2t of ?hich the ?i22 offer hi,h p+s +n0 f+ci2ities to s>i22person of the

in0-str4 This c+n incre+se the t-rno9er of PTCL1 ?hich c+n cre+te + serio-s thre+t for the

or,+ni@+tion4

Decease In Ma.et S ?o-20 offer .etter ser9ices th+n PTCL1 +n0 ?i22 incre+se

c-sto/er s+tisf+ction4 Decre+se in /+r>et sh+re ?o-20 0ecre+se the profit+.i2it of

PTCL1 ?hich ?i22 .e + re+2 thre+t in ne+r f-t-re4S?ot /+tri t+.2e +re on the other p+,e4

S%OT MATRI)

P+,e &&

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STREN#THS6S

*4 Bi,,est forei,n ech+n,ee+rner

'4 A0e3-+te fin+nci+2 reso-rces54 M+r>et 2e+0er in P+>ist+n4 Use of /o0ern techno2o,et4 Proper recr-it/ent '4 o9ern/ent

2e,is2+tion

54 Incre+se ine/p2oees t-rno9er

4 Decre+se in /+r>etsh+re

ST STRATE#IES

*4 in+nci+2 reso-rces +n0+ttr+cti9e co/pens+tion c+n .e-se0 to pre9ent e/p2oees

t-rno9er '4 Mo0ern techno2o, +n0 ?i0e

0istri.-tion ch+nne2s c+n .e-se0 to incre+se /+r>et sh+re

%T STRATE#IES

*4 M+>e c2e+r thestr+te,ic 0irection .efore e/p2oees

+n0 pro/otion /-st .e on /erit .+ses

'4 Use ne? /etho0s oftr+inin, +n0 re0-ce prices to i/pro9e/+r>et sh+re +n0c-sto/er s+tisf+ction

P+,e &$

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P+,e &%

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CHAPTER * 3

CONCLUSION AND RECOMMENDATIONS

P+,e &=

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C

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Recommen/ations

6eepin, in 9ie? the +fore/entione0 h-r02e pro.2e/s the fo22o?in, +re so/e re/e0i+2

/e+s-res1 ?hich he2p to cre+te + .etter sste/4 This st-0 sho?s th+t

There +re 9er fe? pro,r+/s for c+reer 0e9e2op/ent of the e/p2oees4 Peop2e

?or>in, in one section or 0ep+rt/ent fro/ e+rs +re sti22 ?ith the s+/e >no?2e0,e

+n0 st2e of 0oin, Fo.4 There sho-20 .e proper c+reer p2+nnin, of e/p2oee th+t not

on2 sh+rpens the s>i22s of the e/p2oee K i/pro9e its efficienc .-t +2so res-2ts in

.etter +n0 i/pro9e0 o-tp-t for the or,+ni@+tion4

eistin, sste/ is not -p to the s2+n0ere0 +n0 /-st .e rep2+cin, ?ith +n

efficient one4

A co/prehensi9e fin+nci+2 infor/+tion sste/ is re3-ire0 to .e stre+/2ine01 so th+t

+9+i2+.i2it of +cc-r+te 0+t+ recor0s /+ .e ins-re04

A22 the too2 of enforce/ent of strict fin+nci+2 0iscip2ine /+ .e -n0er t+>en in or0er

to /onitor the ?ho2e sste/4

A22 the recor0s sho-20 .e co/p-teri@e0 +n0 for this p-rpose speci+2 co/p-ter

pro,r+/ sho-20 .e -se04

E/p2oees sho-20 .e e3-ippe0 ?ith -p to 0+te IT s>i22s +n0 for this p-rpose

refresher K tr+inin, co-rses sho-20 .e 0esi,ne04

The officer /+ .e tr+ine0 to +0opt co/p+n c-2t-re softspo>en1 ,oo0 re2+tions

?ith c-sto/ers +n0 t+r,et oriente04

in+nce +n0 /+r>etin, offices +n0 en,ineers /+ .e sen0in, to intern+tion+2

se/in+rs ?or>shops to ,et >no?2e0,e of ne? techni3-e +n0 proce0-res4

There sho-20 .e effecti9e h-/+n reso-rce 0ep+rt/ent in or0er to ,et ri,ht peop2e on

the ri,ht Fo.4 Pro/otion sho-20 .e /+0e the .+sis of perfor/+nce r+ther th+n

seniorit4

P+,e $*

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Most of the PTCL personne2 +re nonprofession+2; I s-,,est th+t the co/petent

+-thorit of PTCL sho-20 .e +ppointin, profession+2s4

There sho-20 .e effecti9e h-/+n reso-rce 0ep+rt/ent in or0er to ,et ri,ht peop2e on

the ri,ht Fo.4

O9er st+ffin, +n0 -n.+2+nce0 0istri.-tion of e/p2oees in 0ep+rt/ents4 Li>e +22 the

,o9ern/ent +n0 se/i ,o9ern/ent instit-tions PTCL h+s +2so ecessi9e st+ff th+n

re3-ire04 In or0er to incre+se the efficienc of ?or>er Fo. is +ssi,ne0 to its c+2iper

to 0e9e2op his interest in ?or> th+t incre+se the o-t p-t +n0 0ecre+se the o9er+22 cost

of or,+ni@+tion4

In the co/p+n there is +n -nnecess+r e/ph+sis on 0oc-/ent+tion4 In tr+nsitions +2en,th proce0-re of p+per ?or> is in9o29e0 th+t 0ecre+se the efficienc +n0 res-2ts in?+st+,e of ti/e4 It sho-20 .e the 0-t of /+n+,e/ent to +-to/+te the 0oc-/ent+tion ofrecor0 on 2ine to +22 offices +t s+/e ti/e

P+,e $'

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$I$LIO#RAPH!

• C4+/es1 ! Acho?ie04 *===4 Financial management **th e0ition: printice +224

• ien@ !eihrich +n0 +ro20 6oont@. Management, *th e0ition1 Ne? "or>: Mc

r+?i22 Inc4*==44

• PTCL Ann-+2 Report 'r+n1 U4' Research Methods of Business USA4 ohn !i22e K Sons1 Inc

• Tho/pson S4L4 strategic Management concept& cases, Ne? De2hi T+t+ Me,r+

i22 p-.2ishin, Co/p+n Lt0

• ???4ptc24co/4p>
http://www.ptcl.com.pk/http://www.ptcl.com.pk/

ptcl-repor-5 (1) (1).doc

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