lsp_main
DESCRIPTION
LSP_MAIN. Language Structure Practice. Introduction Activity. Main Teaching Points. Practice. Practice I. Practice II. Practice III. Practice IV. Extra Practice. Reference Instructions. Possible Steps. LSP1_1. Language Structures Introduction Activity. - PowerPoint PPT PresentationTRANSCRIPT
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Language Structure PracticeIntroduction Activity
Main Teaching Points
PracticePractice IPractice II
Practice IIIPractice IV
Extra PracticeReference InstructionsPossible Steps
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Read the following short paragraph and change the sentences from the active voice into the passive voice, where possible.
Language Structures Introduction Activity
Someone says Mr. Xiao will come to see Will and Ray in their dorm this afternoon. Their room looks a bit dirty and untidy. They will give the room a good clean in the morning. They have to throw away the old newspapers and put everything in order. Besides, they have to take down the old posters from the wall and put up some new ones. What is the most important, they have to wash up all the dirty socks which smell terrible. They will make their room neat and tidy and leave a good impression on the teacher.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Language Structures Introduction ActivityReference
It is said that Mr. Xiao will come to see Will and Ray in their dorm this afternoon. Their room looks a bit dirty and untidy. It will be given a good clean in the morning. The old newspapers have to be thrown away and everything has to be put in order. Besides, the old posters have to be taken down from the wall and some new ones have to be put up. What is the most important, all the dirty socks which smell terrible have to be washed up. Their room will be made neat and tidy and a good impression will be left on the teacher.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Language Structures Main Teaching Points
converted from the active sentence with a direct and an indirect object
involving the modal auxiliary have to
formed by the They say / It is said… patterns
involving the verb phrase / phrasal verb
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
No, I didn’t.
Directions: Listen to the recording and complete the dialogues. Then make similar dialogues with your partner by using the cues.
A:
Oh dear! My pupils’ homework is full of careless mistakes.
A:
B: Did you tell them to check their homework before they hand it in?
B: I think they should be told that their homework has to be checked before they hand it in.
Practice Practice I
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
LSP3_2
【 Cues of Practice I】
Fact Advice
Pupils’ homework is full of careless mistakes
tell the pupils to check their homework before they hand it in
the tape recorders give scratchy sounds
tell the language lab assistant to clean the magnetic heads often
people like to jaywalktell the pedestrians to use the zebra crossing
Practice Practice I
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
More Cues
Fact Advice
These machines are no longer in good repair
tell the mechanics to overhaul them every three years
tell the gardener to mow the lawn once a week.
The students are nervous about their exams and their future
tell the students to consult a psychologist regularly
The lawn looks very untidy
Practice Practice I
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
No, she isn’t.
A: Lilian’s been working very hard, I was told.
B:
Yes, so I heard. She often worked overtime.
B:
A: Is she paid anything extra for overtime?
Practice Practice II
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
【 Cues of Practice II】
Lilian work hard often work overtimenot paid anything extra for overtime
Ronaldstudy in a night school
be a conscientious student
taught many practical subjects
Davework on some statistics
work hard at itgiven a micro-computer to do the task
Practice Practice II
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Because he walks with a limp.
A:
Poor Tom! Lots of people make fun of him.
A:
B: Why do they do that?
B: Well, I don’t think anybody should be made fun of because of his physical handicap.
A
Practice Practice III
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Were brochures handed out to visitors?
A:
How was the exhibition?
A:
B: Very good.
B: Oh, yes, they were.
B
Practice Practice III
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
【 Cues of Practice III- A】
1. Don’t make fun of people because of their physical handicap.2. Don’t turn anybody down because of his hoarse voice.3. Don’t look down on anybody because of his shabby clothes.
【 Cues of Practice III- B】
1. They handed out brochures to visitors at the exhibition.2. Someone put forward a good proposal at the discussion.3. They didn’t arrive at a decision at the meeting yesterday.
Practice Practice III
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: People say the city has mapped out a construction plan for the next year.
B:
Has it? Do you know any particulars?
How wonderful! We’ll have more space for enjoyment and rest.
B:
A: Yes. They say / It is said that three parks will be expanded.
Practice Practice IV
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
【 Cues of Practice IV】
Plan Result
expand three parks
build an amusement park
set up a modern sewerage systemdraw up a plan to renovate the stadium
more space for enjoyment and rest
a place to go for recreation and pleasure
a clean and healthy environmenta proper stadium for national games and local sports meetings
Practice Practice IV
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
More Cues
Plan Result
build two pedestrians’ footbridges at busy crossroads
build a new coach / bus terminal at the city center
much better coach / bus service
no fear of heavy traffic
Practice Practice IV
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
We’re going to have a class meeting. The main activity we are going to have is to make Jiaozi by ourselves in the campus cafeteria. Your foreign teacher is also invited to the meeting, but he / she doesn’t know how to make Jiaozi. So you are to tell him / her about the steps. You two take the roles of the foreign teacher in turn to make a dialogue. Try to use passive voice in your explanation. You may begin your dialogue like this:
Situation:
Extra Practice
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Extra Practice
A:
B: A:
B: A:
I hear you are invited to our class meeting. Will you come?Sure, but I don’t know how to make Jiaozi.It’s not very difficult. First, the materials should be prepared, including flour, water, meat, vegetables and spices.Then what’s the next step?…
Sample
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Extra Practice
A: I hear you are invited to our class meeting. Will you come?
B: Sure, but I don’t know how to make Jiaozi.A: It’s not very difficult. First, the materials should be prepa
red, including flour, water, meat, vegetables and spices.B: Then what’s the next step?A: The flour should be mixed with certain amount of water.
It will be made into dough.B: That sounds easy. So, what shall I do then?
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Extra Practice
A: Er, a good knife is needed, because the meat and vegetables should be minced and mixed up.
B: It must be an exhausting work. Is that all?A: Of course not. Spices should be put into the mixture. Then
the filling is done.B: What spices are needed?A: You can add any according to your own taste.B: So, dough and fillings are OK now. Shall we begin?A: Not yet. The dough should be cut into small pieces and the
n rolled into small flat and round covers.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Extra Practice
B: Oh, yes, that’s important.A: Now, we can really begin. Certain amount of filling is to b
e put on the cover, and the edges of the cover should be squeezed. This is the most important step.
B: I’ve heard that it’s the most difficult step.A: Em, you can say so.B: Shall I enjoy the delicious Jiaozi now?A: No, not yet. The last step is to put Jiaozi into boiling water.
And it is said that when they float on the surface of water, they are ready.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Extra Practice
B: Oh, that’s wonderful. I’m looking forward to the class meeting.
A: Me too. See you then.B: Thank you. See you then.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reference Instructions The materials you may need are flour, water, meat, vegetables and spices. People usually mix flour and water to make dough and mix meat with vegetables to make fillings. If necessary, you can also put some spices into the fillings. You also need to cut the dough into small pieces and roll the small pieces into flat and round covers. You can put some fillings onto the cover and then squeeze the edges. Now that you’ve made it, you can boil some water and put your Jiaozi into the boiling water. Ten minutes later, you can test whether your Jiaozi is delicious or not.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Possible StepsThe materials should be prepared, including flour, water, meat, vegetables and spices.The flour should be mixed with certain amount of water. It will be made into dough.The meat and vegetables should be minced and mixed up.Spices should be put into the mixture which is called the fillings.The dough should be cut into small pieces.The small pieces of dough should be rolled into small flat and round covers.
1.
2.
3.
4.
5.6.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Possible StepsCertain amount of fillings should be put on the cover.The edges of the cover should be squeezed.Jiaozi should be put into boiling water. And it is said that when they float on the surface of water, they are ready for us to eat.
7.8.9.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue IWarming-up Questions
Dialogue
Dialogue IIPhrases, Sentences and Expressions
Dialogue
Oral Practice
Retelling Outline
Language Point Practice
Role Play
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Have you ever met this kind of situation before? What did you do at that time?A piece of news said in Shanghai a man who has got cancer begged for a seat on the bus, but nobody would help him. What do you think of this? Why people are so cold? Is the society responsible for this phenomenon? What shall we do to improve the situation? Watch the short video and discuss what it tells us.
1.
2.
3.
4.
Dialogue I Warming-up Questions
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue I Warming-up Questions
■
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: How do you come to school every day?B: By bike.A: So you’re lucky. You’re not bothered by rude people
with their rough behavior.B: I don’t get it.A: I come to school by bus every day and sometimes it
turns out to be a terrible experience. I mean a bus ride. If the worst comes to the worst, you may find yourself on an overcrowded bus with no order, and in a near-riot. I’m not exaggerating.
Farewell to Rude Manners
Dialogue I Dialogue
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
B: I see what you mean. I’m sorry for you.
A: During the rush hour you have to fight your way in, and fight your way out when you get off.
B: How terrible!
A: What’s more terrible, you often find yourself among people with no manners. This morning I saw something you wouldn’t believe unless you saw it with your own eyes.
B: Yes?
Dialogue I Dialogue
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: At the bus terminal there was a big crowd. Because the bus was a little late, the crowd grew bigger and bigger. When the bus finally arrived, the waiting crowd turned into a charging mob, rushing the door.
B: What craziness!A: Then some young guys pushed hard and elbowed their
way to the front. They wanted to get on as fast as possible so they could get a seat. A woman carrying a baby lost her balance and fell down in this mad scramble. But those guys still pushed and pressed their way onto the bus, leaving others to take care of her.
Dialogue I Dialogue
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
B: It’s shocking to see young people behave so badly. This is one of the reasons I don’t take buses as a rule. I came across something as dreadful the other day. As it was raining, I didn’t ride my bike and took a bus instead. The bus was very crowded. I saw an old lady standing next to the seats reserved for the old and weak.
A: Why didn’t she take a seat then?
B: The seats were occupied by two robust young men who totally ignored her presence. It was an elderly man who finally got up and offered her his seat.
Dialogue I Dialogue
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A:
B:A:
B:
Dialogue I Dialogue
Those young men were too preoccupied with themselves.Yes. They have the me-first mentality.There’re other forms of rudeness that people unblushingly exhibit in public places, such as spitting and littering.I know. The problem is that they don’t seem to care about the public code of conduct.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue I DialogueA: Young people have to be told that they should show
respect for others before they are respected by others. I really think it’s time we did something and bade farewell to all rude manners.
B: I agree. I’m all for developing socialist ethics, and the socialist moral standards ought to be passed down from generation to generation.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: What makes you always refuse to go somewhere with us?B: Well, haven’t you considered the fact that everything costs a lot of money?A: Ah, now I see what you mean.
Dialogue I Language Point Practice 1. “I see what you mean”1) A wonders why B always refuses to go on a trip.
Finally she understands.2) A walks whenever she could. B wonders. After A
explains, he finally sees the point.3) A eats sparingly these days. B asks... A explains.
Sample
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: All right, I’ll act the part of Jo, but there’s one thing I want to ask of you.B: What?A: I won’t have anything to do with the play unless you let me have my way.
2. “unless”1) A promises B to act a part in a play, but she has one
condition.2) B asks A to go on a picnic, A says yes, but he will go
only under one condition.3) A promises to...for B, but B has to...for her.
Dialogue I Language Point Practice
Sample
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue I Language Point Practice 3. “ignore”1) A shares a room with a rude student. He doesn’t
know what to do with him.2) A sees B very upset and asks him / her what the
problem is. B explains that his / her motorcycle was taken away by a police officer because he / she paid no attention to the traffic lights when riding last night and got into trouble.
3) A leaves for school and his / her mother reminds him / her of not neglecting his / her homework again.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue I Language Point Practice
A: My roommate is very annoying, especially with his rude manners. I’m thinking of moving out to a new place.B: It’s not easy to find a room in the middle of the semester. I think it’s sometimes best just to ignore rude people.
Sample
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A tells B about his personal experience at a bus stop one morning.B in turn tells A about what he saw on the bus one day when he did not come to school by bike.A and B talk about what young people should do and should not do.
1.
2.
3.
Dialogue I Retelling OutlineA and B are commenting on some unpleasant daily occurrences in public places
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
bother: v. to cause trouble, worry, or annoyance to (someone) esp. repeatedly or continually, in little ways
What bothers me most is the fact that he seems to take no interest in his work.
I’m sorry to bother you, but can you tell me the time?
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
rough: adj. usu. derogative (esp. of a person or their behavior) showing a lack of gentleness, good manners or consideration and perhaps a readiness to use force or violence
They complained of rough handling by the police.e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
turn out: to happen to be, or be found to be, in the end
To our surprise the stranger turned out to be an old friend of my mother’s.
As it has turned out, there was no need to worry.
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
riot: n. a scene of noisy, uncontrolled, often violent behavior by a large disorderly crowd of people
The sudden increase in the price of bread led to riots in the streets.
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
fight one’s way
fight / force / push one’s way
elbow / shoulder one’s way
press / edge one’s way
feel one’s way
make one’s way
cp.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
terminal: n. a station at the end of a transportation line or at a major junction on a transportation line
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
a charging mob: a noisy crowd who are ready to fight
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
rushing the door: move quickly and forcefully toward the door
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
lose one’s balance: 失去平衡
He lost his balance and fell off his bicycle.e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
scramble: n. an eager and disorderly struggle
a mad scramble for the best seatse.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
as a rule: as a routine, as something that will frequently be done
I hate to be late, so I get up very early as a rule.e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
come across: to meet, find, or discover, esp. by chance
She came across some old letters in the course of her search.
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
occupy: (usu. passive) to be in (a place)
The house is no longer occupied.e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
the me-first mentality: “ 老子第一”的思想
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
unblushingly: adj. lacking or exhibiting a lack of shame or embarrassment
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
code of conduct: 行为准则
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
socialist ethics: 社会主义道德
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
I don’t get it. — I don’t understand what you mean.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
I mean a bus ride. — This explains it in the preceding sentence.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
If the worst comes to the worst. — If the worst possible situation actually happens.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Those young men were too preoccupied with themselves. — Those young men were thinking so much of themselves that they were totally unaware of others.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
it’s time we did something and bade farewell to all rude manners — A sentence beginning with It’s time or It’s high time express future wishes and impatience that a course of action is overdue or that something ought to have been done. In such a sentence, the past tense verb is used to refer to the present. This may also be called a subjunctive sentence. Another example:
It’s high time you learnt how to use a computer.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
I’m not exaggerating.
His villa is extremely luxurious. I’m not exaggerating.
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
I’m all for developing socialist ethics.
I’m all for the suggestion that a model be made first to set us an example.
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Possible rude manners:
Dialogue I Role PlayTwo students are talking about rude manners on campus and commenting on these phenomena.
Take up seats in classroom, reading room and cafeteriaUse cell phones during classScratch on the desksNot turn off lights or fans when leaving the classroom
●
●
●
●
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: How are your classmates in the university?B: Oh, good! But they are sometimes furious to see so many rude
manners on campus.A: Really? What are those? Tell me about it.B: Yes, true. For example, many students like to take up seats in the
classroom, reading room and cafeteria.A: Why do they do so?B: I don’t know why. They just occupy the seats and then disappear.A: What a shame! Don’t they feel ashamed of doing that?B: What’s worse, some students use their phones during class.A: Oh, how awful! They just disturb both the teacher and other
classmates.B: And there are always someone bored to scratch on the desk.
Dialogue I Role Play
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A: Yes, I have seen this phenomenon before. Poems, lyrics, jokes and so on are scratched on the desk surface. Sometimes, there are even answers to questions in exams. How terrible. They set a very bad example to other students.
B: And some students leave the classroom without turning off lights and fans. It’s really a waste of power.
A: Yes, I think it’s time we did something and bade farewell to all rude manners.
B: I agree.
Dialogue I Role Play
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Phrases, Sentences and ExpressionsHow to express not knowing what to do, when to do, how to do, why to do ...
I’m notsure aboutcertain about
the way of writing a ...
I suppose it could be ...Perhaps I might ...It looks as if I might ...Perhaps it’s better to ...It seems I’d better ...I wonder if I might ...
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Phrases, Sentences and Expressions
How to express bewilderment / uncertainties about the instructions given
I’mpuzzled
by (John’s) instructions.baffled
I got confused
I don’t knowwhat (John’s) talking about.
I can’t understand
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Phrases, Sentences and Expressions
How to express the speaker’s uncertainty when he tries to elucidate further but finds that he can’t do it
As he tries to explain further, (John) getsconfused.mixed up.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Phrases, Sentences and Expressions
How to express uncertainties in identifying, distinguishing something or someone
I can’t tellwhen the letter was posted.which clerk is more efficient, Jack or Jim.why he is staying in bed.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Phrases, Sentences and Expressions
How to express uncertainties in seeing and hearing something or someone
I can’t make out
who is singing in the auditorium.what is crawling there on the floor.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Dialogue Albert, the careless caretaker, saw a light on in the office one night. He went inside and found the safe had been burgled. The police found all the doors and windows locked. They questioned Albert for several hours. This is part of the interrogation.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
P:
A:
P:
A:
P:
A:
P:
Dialogue II Dialogue
How did you discover the burglary?
I saw a light on in the office. I was puzzled. I thought
I’d turned all the lights off.
Couldn’t you see anything through the windows?
No, I couldn’t. The windowpanes are opaque.
Couldn’t someone have been working late?
Mm ..., no, that was not possible. I remembered
clearly that ... that I’d turned off the lights.
Didn’t you inspect the offices before you locked up?
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
I, uh, I’m not sure about “inspecting” the office. I a
lways “looked round”, though.
Could somebody have hidden behind one of the cabine
ts?
Er ..., really can’t tell. I might have overlooked some
corners.
Are you certain that you had only overlooked some co
rners?
Mm ..., it’s hard for me to say, sir. Well, you see, it’s r
outine work to me, so I might have ...
Dialogue II Dialogue
A:
P:
A:
P:
A:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Dialogue
P:
A:
P:
A:
What? Now, what exactly is your routine work?
Well, turn off the lights, close the windows and lock
the doors, and, oh yes, see that nobody’s locked in!
So you seem to know your duty. Then how come the
safe was burgled and the doors and windows were
locked fast?
I’m as baffled as you are, sir. To tell you the truth, I
never thought of looking behind the cabinets. The
people working late never go behind there.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Dialogue
A:
P:
A:
They sit behind their desks, and they walk to and from
the cabinets! I’ve done my duty!
Are you sure that your boss will think in the same way
you do?
Well, how can I tell? You’ve got me all mixed up!
I’m absolutely confused by your questioning!
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
I, uh, I’m not sure about “inspecting” the office. I always “looked round”, though. — Inspect and look round in this context really mean the same thing, but inspect is formal and high-sounding, whereas look round is informal and casual. Do you know why policeman says inspect but Albert says look round?
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Then how come the safe was burgled and the doors and windows were locked fast? — Then why was it the fact that the safe was stolen and the doors and windows were locked firmly?
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
You’ve got me all mixed up. I’m absolutely confused by your questioning. — Of the two sentences here, the second one explains the first.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
caretaker: n. person paid to take care of a building during the owner’s absence
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
safe: n. a metal container usually having a lock, used for storing valuables
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
windowpane: n. a piece of glass in a window
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
opaque: adj. not transparent by light
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
overlook: v. to fail to notice
Susan couldn’t find her purse. She might have overlooked some corners.
e.g.:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
1. You try to recall what happened last Monday.2. You received a birthday greeting card signed “from Amelia”.
You have no idea who she is.3. Two friends are discussing a photo of the famous building of
the city. They try to identify the exact location.4. You were told that some lady had called on you. The
description given was very general. You try to make out who she is.
Work in pairs, take it in turns to inquire and respond to the following topics, using the expressions learned.
Sample
Dialogue II Oral Practice
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A:B: A:
B:
A:
B:
Honey, what did you do last Monday?Er... Monday… let me see, I, er…worked in my office.Are you sure? Why have I heard something about you out of your office?Oh, let me think about it, honey. Er…I just went out to send a confidential document on that day.Really? Didn’t you go out with a woman? Tell me the truth!Er…a woman? I got totally puzzled by your trial, dear.
Dialogue II Oral Practice
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Dialogue II Oral Practice A: B:
A: B:
A:
Be honest …Oh, I remember that. On my way to the post office, a car accident happened and a woman got hurt. I helped her and took her to the hospital. Thank God she was all right.Really? Why didn’t you tell me about it?It seems that someone has already told you about it. Right?Oh, I’m sorry, honey. It’s my fault. I apologize. OK?
B: A:
Er…depends on how you make up for it.OK, OK…cookies are ready to serve.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading IPre-reading Questions
Background Knowledge
Reading II
Text
Comprehension Questions
TextComprehension Questions
Text Analysis
Pre-reading Questions
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I Pre-reading Questions 1. Do you like shopping?
2. What do you usually buy when you go shopping?
3. Do you have any unpleasant shopping experience? If
you do, say something about it.
4. How do you feel about the attitude of the shop
assistants in the city you live?
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I B ackground Knowledge Shoplifting is a common crime that occurs when someone steals
merchandise offered for sale from a retail store. Shoplifting from retail stores costs merchants an estimated loss of 13 billion dollars per year.
To be convicted of shoplifting, one must “intend” to permanently deprive the merchant of the value of the merchandise. Merchants are often confused about the procedures for lawfully detaining someone suspected of theft from their store.
To establish a solid base for probable causes, and prevent false arrest claims, there are six universally accepted steps that a merchant should follow before detaining someone suspected of shoplifting:
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
1. You must see the shoplifter approach your merchandise.
2. You must see the shoplifter select your merchandise.
3. You must see the shoplifter conceal, carry away or convert your merchandise.
4. You must maintain continuous observation of the shoplifter.
5. You must see the shoplifter fail to pay for the merchandise.
6. You must approach the shoplifter outside of the store.
Reading I B ackground Knowledge
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I B ackground Knowledge Retail loss prevention is a profession that is responsible for reducing inventory losses inside retail stores. Loss prevention professionals manage in-store security programs that focus on reducing inventory losses due to employee theft, shoplifting, fraud, vendor theft, and accounting errors. Like others in the security industry, retail loss prevention professionals must interact with store personnel and store customers when dishonesty or carelessness occurs. As you can imagine, accusing someone of dishonesty or carelessness is not a small matter and must be done with the utmost care and professionalism.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I Text
The jumper I had been given for my birthday was too small for me, and one day while showing some friends around London, I thought it would be sensible to dash into the large department store where it had been bought and exchange it for a larger one. I told my friends to wait in the car and rushed into the store. The girl I spoke to at the counter was extremely helpful but unfortunately they had no others in my size, so I left with the original gift after putting it and the receipt for it back in my bag. I dashed out of the store to rejoin my friends, who were still waiting in the car.
“Excuse me. Stop right there! You’d better come with us!”
A Shopper’s Nightmare
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I Text
Suddenly, my arms were grabbed viciously by a stern, bearded man and a surprisingly similar woman. They refused to tell me who they were or what I was accused of. I demanded to know what I had done wrong, but this was met with silence as they marched me through a side entrance to the store and to a small room upstairs. I had always assumed that a receipt would be enough to prove a shopper’s innocence in such a case. But when I showed them mine, they looked at me as if I were trying to get away with a particularly cunning trick.
“How do we know that’s really your receipt?”
The next person I spoke to was their boss, who came in a few minutes later.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Eventually, and with great reluctance, the two detectives and their boss left to find the shop assistant I had spoken to before.
When the manager arrived a little later, begging forgiveness, it was naturally rather satisfying. But even the most enjoyable visions of managers on their hands and knees and sacked store detectives couldn’t really comfort me. Their sudden, ruthless behavior and their rudeness and insensitivity had left me badly shaken, and I dread to think what would have happened if I had had a less clear-cut case or had been in a more fragile state.
Reading I Text When I explained to him what had happened, he seemed totally uninterested. By now, I was furious and upset but I continued to protest that I was innocent and that I was not a shoplifter.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
this was met with silence — this in the sentence refers to the author’s question “what I had done wrong”, and no body answered my question.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
jumper: (British English) a woolen sweater that does not open at the front. It may also be called a pullover. A sweater that is fastened up the front with buttons or a zip / zipper is called a cardigan. A turtleneck / polo neck sweater is one with a high, close-fitting collar.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
show sb. around: to be a guide to (someone) on a first visit to (a place)
e.g.:
Before you start work, I’ll show you around the building so that you can meet everyone.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
receipt: n. a written statement that one has received money (or sometimes goods)
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
grab: v. take hold of (a person or thing) with sudden rough movement, esp. for a bad or selfish purpose
e.g.:
He grabbed the money and ran off.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
viciously: adv. violently or rudely
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
stern: adj. showing firmness and severity
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
be accused of: be charged with doing wrong or breaking the law
e.g.:
He is accused of murder.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
march: v. to force to go, esp. on foot
e.g.:
The police marched him off to prison.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
assume: to believe (something) to be true without actually having proof that it is; suppose
e.g.:
We can’t assume her guilt.
If he’s not here in five minutes, we’ll assume (that) he isn’t coming.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
furious: adj. extremely angry
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
shoplifter: a person who steals things from a shop while posing as a customer
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
reluctance: n. unwillingness
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
sacked store detectives: store detectives who are sacked / dismissed from their jobs
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
ruthless: adj. having no compassion or pity; merciless
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
insensitivity: n. the state of being unaware of or unsympathetic to other people’s feelings
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
dread to: to feel very anxious and unhappy about
e.g.:
I dread to think what will happen if she finds out.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
a less clear-out case: a case not so easy to make clear
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
fragile: adj. lacking physical or emotional strength; delicate
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
1. Where was the birthday gift bought?
Reading I Comprehension Questions
It was bought in a big department store.
2. What was the problem with the jumper?
It was too small for the author.
3. Why did the author go to London with her friends?
The author intended to show her friends around London.
4. What happened when the author left the store?
She was grabbed viciously by two detectives.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I Comprehension Questions5. What was the author accused of?
The two detectives refused to tell the author what she was accused of. Later the author got to know that she was considered as a shoplifter.
6. How did the author prove that she was innocent?
She showed her receipt.
7. What would have happened to the author had it not been a clear-cut case?
She would be regarded as a shoplifter.
8. What was it that the author was most unhappy about this store?
The author was furious at their rudeness and insensitivity.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading I Text Analysis1. What type of writing does the text above belong to?
This is a narration.
2. What are the features of the narration according to the text?
(1) It’s a first-person narration.
(2) The events are presented in a chronological order.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading II Pre-reading Questions
Do you have any unpleasant experience when others
should provide service to you? For example, when
you are consulting a government official about
something, he or she seems to totally ignore you; or
when you are having meals in a restaurant, the
waiters / waitresses seem to be unhelpful at all. What
can you do in this case?
1.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading Pre-reading Questions
If you will complain, where and who can you go to?
Which is more efficient, to write a letter of complaint
or to ask for media’s help?
2.
3.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading II Text A Letter of Complaint
14 Shakespeare Drive,Solihull,West Midlands.31st July, 1986
Dear Sir, I am writing to make a strong complaint about the impolite treatment my guests, my wife and I received when we visited your restaurant last Friday evening.
The Manager,The Falstaff Restaurant,Oxford Avenue,Stratford-upon-Avon, Warwickshire.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
On booking a table for four by telephone on Wednesday we were assured that there would be ample room for us despite the fact that you had only been open for a few days and were already heavily booked.
We appreciate that there must be great demand for restaurant meals at this time of the year in such a popular and historic area but we were not expecting such an ill-mannered reception on the part of your head waiter.
Our American guests are currently touring the “Shakespeare country” and were looking forward to a traditional English dinner in such a charming, picturesque setting. Our hopes for an enjoyable evening out were immediately ruined when your head waiter informed us that he had received no booking in our name and, consequently, no table was reserved for our party. My wife and I protested at this and asked to speak to the Manager, who, we were told, was unavailable.
Reading II Text
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Your staff then offered us a table which we all had to share with another couple and no effort was made to smooth over the unpleasantness we had experienced. We also had to wait some considerable time before the menu was brought to us and our order taken.
I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great disappointment to our guests and sets a very bad example of English hospitality.
Yours faithfully,
Mr. E. M. James
Reading II Text
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
West Midlands
— a metropolitan county of west-central England
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Stratford-upon-Avon
— a municipal borough in Warwickshire, England, on the west bank of the Avon River, 146 kilometers northwest of London. It is famous as the birthplace and residence of William Shakespeare. It is one of the most popular tourist spots in England.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
appreciate: v. understand fully
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
was unavailable: was not there for us to speak to
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
smooth over the unpleasantness:
make the unpleasantness less offensive / annoying
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
our order taken: our order, i.e., request for food, was taken
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
My wife and I protested at this and asked to speak to the Manager.protest: a. vi. (about, against, at) to say or show publicly that you object to something
e.g.:
The footballers all protested bitterly to the referee about his decision.There was a large crowd in the square, protesting against the war.
b. vt. to state very firmly that something is true, esp. when other people do not believe you
e.g.:
She protested her innocence.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading II Comprehension Questions 1. On what occasion will a person write a letter of complaint?
A letter of complaint is written when a person does not receive the service he / she should have, but the service provider does nothing to help.
2. What did Mr. E. M. James complain about in his letter to the Manager of the Falstaff Restaurant?
Mr. E. M. James wrote to complain the impolite treatment his guests, his wife and he himself had received when they visited the restaurant last Friday evening.
3. What did Mr. James expect the Manager to do concerning his complaint?
He expected the manager to give prompt attention to the incident he had experienced.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reading II Comprehension Questions 4. How can we organize an efficient
letter of complaint?
You can refer to a format.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises
Vocabulary Work
Spot Dictation
Additional Reading Exercise
Translation
Guided Writing
Note Writing
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Vocabulary WorkA. Fill in each blank with a word beginning with the letter printed below.
In the past Britain was famous for fog. The typical p of London was a f November morning. Nowadays, though, f does not seem so c . Of course it still occurs, especially i winter, but it is n thought of as rather rare. In f the big problem w British weather is that e comes as a surprise. P think that i is never very hot in B so they don’t p air-conditioning in their buildings. Then w we get a fine w in summer, nobody can d
icture ____oggy___ og __
ommon______ n_ow__ act__ ith__
verything_______ eople____ t_ritain____ ut__
hen___ eek___ o_any work. Similarly, n thinks it is ever r cold, so many houses do not h central heating. So in winter, i there is a cold s , everybody shivers and c pneumonia. More than one w without rain causes a drought. M than 1 cm. o snow paralyses
obody_____ eally____ave___ f_
pell___ atches_____ eek___ore ___ f_
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
the entire country. If you set o on a day’s journey in s you are likely to arrive i a rainstorm. If you decide to g sunbathing, don’t forget to t an umbrella.
ff_ unshine______n_ o_
ake___
Exercises Vocabulary Work
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
B. Fill in each blank with the proper form of the given verb.
London (have) underground railways since 1863. The early lines were worked by steam locomotives and (run) just below the surface. They (build) by the “cut-and-cover” method. A big trench (cut) in the ground and (cover) over afterwards. The first deep line (not build) until 1890. All systems (be) now electric.
An underground train can start and stop quickly. This (help) it to go swiftly between stations. The carriages (be) often rounded so that they (fit) snugly into the tunnels. They (have) sliding doors that (open) and (close) automatically. They (have) both sitting and standing room, so that each train can take as many passengers as possible. The electric motors driving the wheels
has had ______ran ___
were built ________was cut ______ covered ______
was not built __________are __
helps ____are ___
fit __ have ____open ____ close ____ have ____
Exercises Vocabulary Work
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
(locate) beneath the passenger carriages. Electric power (come) from a third rail alongside the track or from an overhead wire.
are located ________comes_____
Exercises Vocabulary Work
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
1. No people will ever do such a stupid thing as crying over spilt milk.
2. Millions of Jewish people suffered from the increasingly persecution in Nazi Germany.
3. Jason’s mother was so at his rude words that she couldn’t help trembling.
4. Plastic lenses are cheaper, lighter, and less than the glass ones.
5. In some countries where laws are not enforced properly, many criminals simply what they do illegally.
C. Fill in each blank with a word or phrase in the proper form that is found in Reading I.
sensible ______
ruthless______
furious______
fragile_____
get away with __________
Exercises Vocabulary Work
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
6. Being a bitterly quarrelsome man, he attacked his literary
contemporaries and often without reasons.
7. Under their discipline, the Spartans became a race of resolute
warriors, full of self-sacrificing spirit.
8. Audrey Hepburn, a British actress of Anglo-Dutch descent, often
played , childlike characters in films.
9. The 1990 controversy over Thatcher’s tax policy and over her
to commit Great Britain to full economic integration with
Europe gave rise to a strong challenge to her leadership.
10. Legally speaking, an person has the right to ask for a
defending lawyer to represent himself in court during a trial.
viciously _______
stern____
innocent______
reluctance_______
accused_______
Exercises Vocabulary Work
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
D. The words listed below are names of parts of the body. Use each of these as a verb in a sentence.
back elbow head shoulder thumb hand
Example: Betty faced one of the most difficult problems she had ever met in her life with great courage.
1. ______________________________________________________
2. ______________________________________________________
3. ______________________________________________________
4. ______________________________________________________
5. ______________________________________________________
6. ______________________________________________________
Exercises Vocabulary Work
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
While I was shopping in a large store, I stopped in the book department. I at least 30 minutes there because I was
for a number of books which I wanted to give to people as . I found quite a few of them so I put them in a beside me. I was standing there and reading the books , choosing some and putting some others , when an elderly lady came up to me, a book at me and said, “I’ll this.” I replied to her, “Go
Exercises Spot Dictation Listen to the recording and fill in the blanks with the missing words.
department ________spent ____
looking ______presents______ pile ___
quietly_____back____ pushed _____
take ___ ahead____,madam, but you had better pay for it first.” Then I that because I was standing by a great pile of books, she thought I was a shop assistant. I was starting to explain when she me and complained about the in the shop. I said nothing and away.
realized ______
interrupted ________
service _____ walked _____
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Translation A. Translate the following sentences into English.
1. 特技演员的惊险 (breathtaking) 表演使得观众惊恐万分。 (leave)The stuntman’s breathtaking performance left the audience
panic stricken.
2. 由于他的健康越来越差,我想现在该是他去掉吸烟恶习的时候了。 (it is time...)
Since his health is deteriorating, I think that it is time he got out of the bad habit of smoking.
3. 当 Bill 全神贯注地做他的实验时,他全然不知周围发生的事情。 (be preoccupied)
When Bill is preoccupied with his experiment, he has no idea of what is going on around him.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
4. Tom 提议用他的这张邮票换 John 的那本书,但是 John 拒绝了。 (exchange)
He accused his neighbor of playing the records too loudly at night.
Tom proposed to exchange this stamp of his for that book of John’s, but John refused.
5. 他指控他的邻居晚上唱片放得太响了。 (accuse)
Exercises Translation
He is not such a fool as you assume him to be.
6. 他并不是你所认为的那种笨蛋。 (assume)
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
在许多场合,我们可以听到人们说男子比女子强,这是大 男子主义 (male chauvinism) 的一个表现 (manifestation) 。
On many occasions we may hear people say that men are superior to women. Actually this is a manifestation of male chauvinism.
Exercises Translation B . Translate the following passages into English.
确实,在大多数领域,男子做得比女子好,但这不是女子的过错。
True, men are doing better than women in most fields, but this is not women’s fault.
旧的传统观念使妇女不能享受同男人一样的机会,这同这一问题有很大的关系。
The age-old traditions which prevent women from enjoying equal opportunities with men have a lot to do with the problem.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A main obstacle that often holds women back is fear, which results from social prejudice. Fear keeps women from doing anything significant.
Exercises Translation 还有一种不明显的偏见,那就是根深蒂固的 (deep-rooted) 女
子无才便是德的偏见 (see ignorance as a woman’s virtue)。
There is yet another form of invisible discrimination. That is the deep-rooted prejudice that sees ignorance as a woman’s virtue.
当然,不可否认这样的事实:五十年来,我国妇女的地位有了很大的提高。
But of course it is true that in our country women’s status has been greatly raised in the past fifty years.
一个经常拖妇女后腿的主要障碍是由社会偏见引起的胆小,它使妇女做不成任何有意义之事。
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Translation 为了打破世俗观念,妇女们应该坚持这样的信念,即:女
子能够赶上男子、超过男子。
To root out the conventional prejudices, women should hold to the belief that they can catch up with and surpass men.
这个信念能使女子树立信心,克服恐惧心理,彻底动摇 (shatter) 男子比女子强的神秘观念 (myth) 。
This belief will build up women’s confidence, overcome their fear, and shatter the myth that men are superior to women.
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
A. Fill in the blanks with words or phrases that bring out the writer’s attitude to what he is saying. Work in groups of two or three, choose the most appropriate words or phrases from the ones given below.
Exercises Guided Writing
Not long ago, there was a discussion in the evening newspaper concerning supermarket thefts. (1) , many readers participated in the discussion as nowadays we depend much on the supermarkets for our daily subsistence. (2) , a “lifter” also offered his view on this social issue. He said that (3) it had not occurred
Of course_________
To my surprise______________
1. a. With certainly2. a. To be surprising3. a. sincerely
b. Of courseb. To surprise me.b. to be frank
c. Reallyc. To my surprisec. honestly
honestly________
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Guided Writing to him to steal anything, but once he was surrounded by the alluring merchandise placed on the stacks along the aisles, the temptation was (4) too great for him to resist. It was only (5) for him to remove the desired article on display, slip it into his pocket, and walk breezily past the check-out counter. (6) it was stealing, but it was not his fault, he was simply “tempted” into getting something beyond his means. My! My! Have you ever heard of a more nonsensical point of view than this?4. a. personally5. a. certain6. a. Admittedly
b. admittedlyb. naturalb. Properly
c. trulyc. obviousc. Clearly
truly_____ natural_______
Admittedly__________
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Guided Writing B. Fill in each blank with one of the above words and phrases
to bring out the writer’s attitude.
1. She looked puzzled. It was she didn’t understand.
2. you’re right, though I still don’t see your point.
3. She speaks English fluently. , she is only a first-year
student.
4. , your lecture was not well delivered.
5. “You want me to recite the whole passage? it’s too much.”
obvious_______
Admittedly__________
To my surprise______________
To be frank__________
Really______
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Guided Writing C. In the following paragraph, some words and phrases are
missing. Choose the most appropriate listed on SB 3.9 to fill in the blanks.
It is the general practice in the supermarkets in Shanghai for people
to leave their handbags at the entrance before they are allowed to enter
the market proper. It is this is a precaution on the part of the
management against theft. But, to the general customers as a whole, this
is a nuisance. , this is one measure to prevent
shoplifters to steal the merchandise to their heart’s desire. However, the
management should see to it that the matter is handled carefully. I have
the misfortune to have experienced something unpleasant. Having
obvious _______
truly ____ Admittedly__________
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Guided Writing finished my shopping and checked out, I went to get my bag. my
surprise, I was told that my bag was nowhere to be found. It was then
that I realized how important was the tiny plastic chip, which, at that very
moment, was an indication of my having left my bag with them.
However, they did not find my bag, chip or no chip. , I did not
quite mind the loss of my bag and its contents, which did not
come up to much. What I detest was the bickering with the management
as to how to settle the case. Now, whenever I go shopping in a
supermarket, which has become a must to me, I always go there without
any bags whatsoever.
To ___
clearly ______
Honestly________really _____
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
The following sentences go together to form a note accepting an invitation. Working in groups of two or three, put them in the right order. Add linking words where necessary.
Exercises Note Writing
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Note Writing
7. I have long heard that you’ve moved to the suburbs, away from all kinds of conveniences.
8. You’re quite a green hand at housekeeping, as is known to all.Love,Kate
16 March, 20__Dear Rebecca,1. I’m a little surprised that you seem quite happy with your new house.2. I’d be only too glad to come and see for myself.3. You can count on me to be punctual.4. Thank you for asking me to come to your house-warming party.5. Looking forward to seeing you.6. Do you want me to come earlier to help?
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reference version:
Exercises Note Writing
16 March, 20__Dear Rebecca, Thank you for asking me to come to your house-warming party. I have long heard that you’ve moved to the suburbs, away from all kinds of conveniences. I’m a little surprised that you seem quite happy with your new house. I’d be only too glad to come and see for myself. You can count on me to be punctual. You’re quite a green hand at housekeeping, as is known to all. Do you want me to come earlier to help? Looking forward to seeing you.
Love,Kate
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
1 March, 20__Dear Peiming,1. You know, I have always been interested in folklores of various pe
oples.2. I’m sure I can learn a lot from this lecture.3. I heard Dr. Burns is a specialist on India.4. Again, my gratitude.5. Thank you very much for asking me to attend a lecture on Indian f
olklore.6. Exotic stories, wise sayings, social customs, folk songs and dances,
etc., are always fascinating to me.Lingyan
Exercises Note Writing
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Reference version:
Exercises Note Writing
1 March, 20__
Dear Peiming,
Thank you very much for asking me to attend a lecture on Indian folklore. You know, I have always been interested in folklores of various peoples. Exotic stories, wise sayings, social customs, folk songs and dances, etc., are always fascinating to me. I heard Dr. Burns is a specialist on India. I’m sure I can learn a lot from this lecture. Again, my gratitude.
Lingyan
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
1. Please judge whether the following statements are True or False according to the passage you’ve read just now. Write T for True and F for False.
Exercises Additional Reading Exercise
1. The author of the story is a policeman because he has a gun.
2. Jasmine is the pet of Anne’s sister and brother-in-law’s.
3. The author had found some messages on the phone answering machine
in the apartment.
4. Bill has a habit of taking drugs.
5. The author was in a blank about the sudden disappearing of Bill and
Sarah.
F __T __
F __
F __
T __
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Additional Reading Exercise 6. Anne was very disappointed when she was told that no cues can be
found in her sister’s apartment.
7. The telephone in the apartment rang when Anne and the author were
about to leave.
8. After she had answered the telephone, Anne’s facial expression
changed because of horror.
F __
F __
F __
Unit 3 Customer’s Nightmare & Complaint Farewell to Rude Manners
Exercises Open DiscussionCan you imagine what happened to Bill and Sarah? Make the
story go on according to your imagination.