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Created by Julie. MENYEDIAKAN LAYANAN RECEPTION MENGURAIAKAN TATA CARA MENDAFTAR KAN TAMU. Peralatan Kantor Depan. Room Rack / Rak Status kamar ( rak untuk menyimpan slip kamar secara visual menunjukan status kamar - PowerPoint PPT PresentationTRANSCRIPT
Created by Julie
MENYEDIAKAN LAYANAN RECEPTIONMENGURAIAKAN TATA CARA MENDAFTAR KAN TAMU
Peralatan Kantor Depan1. Room Rack / Rak Status kamar ( rak untuk
menyimpan slip kamar secara visual menunjukan status kamar
2. Key Rack / Rak Kunci Kamar Tamu (rak kunci berbentuk kotak yang disusun berdasarkan urutan nomor kamar ditempatkan di bawah counter
3. Pigeon Hole / rak surat tamu ( sebagian hotel besar menyatukan rak ini karena kondisi ruang
4. Reservation Rack ( rak untuk memepatkan katu reservasi )
5. Information Rack ( rak untuk menyelipkan slip tamu yang disusun berdasarkan abjad
6. Duplicate Key Rack (rak kunci cadangan yang ditempatkan di ruang FOM)
7. Safety Deposit Boxes (untuk menyimpan barang berharga tamu ditempatkan dekat dengan FOC )
Cont’d
8. Time & Date Stamping (untuk membuktikan tgl, waktu kartu pendaftaran, serta surat masuk ke hotel)9.Timer ( penunjuk waktu untuk
morning call melalui dering telp ke kamar tamu )10 Stop Wacth ( digunakan untuk (menghitung pemakaian telp )11 Counter ( meja pendaftaran )12 Telephone Switchboard ( system PABX)13 Alat lain ( alat komunikasi, ATK,)
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Forms of Reception Section
1. Blocking Card2. Registration Card3. Form A4. Guest Card5. Arrival & Departure Book6. Guest Slip / Whitney Slip / Room Rack Slip7. VIP List8. E D List9. Guest In The House10.Room Change Form11.Room Count Sheet12.Room Recapitulation Sheet
Blocking Card ITHHBFOC03AIS-01
# 211 8/7/2012 Smith Nick, Mr Luc ITHHBFOC03AIS-01
TEXT TEXT TEXT TEXT
Registration CardPURNAMA HOTELJl.Dr.Mansyur / Jl.SMTK MedanPhone : (061) 8212432
REGISTRATION CARDITHHBFOC03AIS-02
Block Letter Please
This hotel is privately Surname First nameowned and the Mr/Mrs/MsManagement reserves the right to refuse anyone, and will not responsible for accident Home Addressor injury to guest. Money, jewels and others valueable should be Profession Date of Birthdeposited in safe deposit boxes
Nationality Passport/ID NoManagement will not responsible for loses
Arrival Date Departure Date Flight
Payment SignatureCash Credit Visa Amex Room Nos of Tax
ClerckCard Lippo BCA No Person Service
DC BII Others
Form APURNAMA HOTEL
Jl. Dr.Mansyur / Jl SMTK Medan
Telp : (061) 8212432
FORM - A
No Seri : ITHHBFOC03AIS-03
Nama Lengkap Mr./Mrs./Ms
Full Name Tn./Ny./Nona
Alamat rumah
Home Address
Datang tgl Datang dari Berangkat tgl Pergi ke
Arrival date Coming from Departure date Going to
Nomor Passpor Date & Place Tgl lahir
Passpor Number of issue Date of birth
Pekerjaan Perusahan Maksud kedatangan
Profession Company Purpose of visit Pleasure Business Official
Kebangsaan Pelabuhan pendaratan di Indonesia
Nationality Port of entry in Indonesia
Tanda tangan Reception Tanda tangan tamu
Visa : Receptionist Signature Guest Signature
Visum : Transit Tourist Off Business Stay
CHECK OUT TIME 1.00 PM Reserved By Purpose of Visit Occupation
Remarks Dipesan oleh Maksud kunjungan Pekerjaan
Domestic TA Business Business Exc
Foreign TA Official Dipl / UNO
Comp Direct Vacation Gov. Official
Room No Pax Rate Airline Convention Airline Crew
Gov. Offices Others TA / Hotelier
Walk in Others
Settlement of payment by
Cash ……………………………………. R.C No :
……………………………………. Room No :
Comp.Acct ……………………………………. Signature :
Add Your Text
Guest CardPURNAMA HOTEL ITHHBFOC03AIS-04
Jl.Dr.Mansyur / Jl.SMTK Medan
Phone : (061) 8212432
GUEST CARD Name Ms. Tianti Gloria : Arrival Date :
Room : Departure Date :
Rate : Tax & Serv
Please advice us if your name is splled incorrectly Check Out time 13.00 pm No pets allowed The hotel accepts no responsibility for the lose of money or valuables unless they are deposited with the hotel for save custody at the Front Office Cashier's Desk Have a nice vacation NO TIPPING, PLEASE
Arrival & Departure BookPURNAMA HOTELJl.Dr Mansur/Jl.SMTK MedanTelp: (061)8212432
ARRIVAL DAN DEPARTURE BOOKITHHBFOC03AIS-06
Register Room Guest Name Nick Name Nos of Prs Rate Nationality Address Date RemarksNumber No Adult Children Arrival Departure
Guest Slip
# 124 Gloria,T Ms (1) Rp. 925700 20/03/06 21 FlowerSt. California 11/03/06 American
Esi
Room No Surname, Int.Title Nof P Rate C/O
Add C/I
Naty
Remark
Clerk
VIP ListPURNAMA HOTEL
Jl.Dr.Mansyur / Jl.SMTK Medan
Phone : (061) 8212432
V I P ListITHHBFOC03AIS-08
NoRoom
Name Person Occupation ETA ETD RemarksNo
Arriving Today
Arriving Tomorrow
In The House
Prepare By;
E D ListPURNAMA HOTELJl.Dr Mansyur/Jl.SMTK MedanTelp: (061)8212432
ITHHBFOC03AIS-09
EXPECTED DEPATURE LIST
No Guest Name Checking In Nos of Nos of Checking out RemarksFlight Time Person Room Flight Time
VIP GROUP PERSONAL
Approved By: Made By;
Guest In The HousePURNAMA HOTELJl.Dr.Mansyur / Jl.SMTK MedanPhone : (061) 8212432
GUEST IN THE HOUSEITHHBFOC03AIS-07
No NameRoom Nos of Check Check
RemarksNo Person In Out
Room Change PURNAMA HOTEL ITHHBFOC03AIS-10
Jl.Dr.Mansyur / Jl.SMTK Medan
Phone : (061) 8212432
ROOM CHANGE FORM
Date :
Time :
Name :
From To
Room : Room :
Rate : Rate :
Person : Person :
Remarks :
Signature
Reception FO Supervisor Bell Boy Room Boy/ Maid
Room Count SheetPURNAMA HOTEL
Jl.Dr Mansur/Jl.SMTK MedanTelp: (061)8212432
ROOM COUNT SHEET
ITHHBFOC03AIS-11
Date :1 St
NatyNos of
Rate2 Nd
NatyNos of
Rate3 Rd
NatyNos of
RateFloor
RECAPITULATION
Floor Person Floor Person Floor Person Number OfAmount
Room Person
101 201 301 1 St
102 202 302 Floor
103 203 303 2 Nd
104 204 304 Floor
105 205 305 3 Rd
106 206 306 Floor
107 207 307 Day Rate
108 208 308 TOTAL 109 209 309 110 210 310
111 211 311 112 212 312 113 213 313 114 214 314
115 215 315 116 117
118 119 120
Made By:
Room Recapitulation SheetPURNAMA HOTELJl.Dr Mansyur/Jl.SMTK MedanTelp: (061)8212432
ROOM SALES RECAPITULATIONITHHBFOC03AIS-12
Date :
Number Of Room Income Number Of Guest SUMMARY ROOM GUEST
Floor Trans D.U Comp. Vacant Out of House Use Total Transient Trans D.U Comp Total Trans Yesterday
Order Ofc Emp Arrivals
I Rp. Departure
II Rp. Total To Day
III Rp. Complimentary
Total Rp. Vacant
Day Rates Rp. Out Of Order
Total Sales Rp. Total Available
Offices
Employees
Total COMLIMENTRY ROOMS TO DAY TO DATE
Room Pers Name Total rooms occupaied % %
ANALYSIS OF ROOM ARRIVAL
Complimentary % % To Day To Date Vacant % % Total Arrival
Out of Order % %With Reservation
Total Available Walk In
Double Occupancy % % Cancellation
EB EB No Show Total Sales Rp. Rp. Rate per rooms trans Rp. Rp. Rate per room permanent Rp. Rp. CC : Resident Manager Operation Manger
Accounting MangerHousekeeperF&B ManagerFO ManagerFile