above target sales & service (1)

7/30/2019 Above Target Sales & Service (1)

1/4

Employee Name: Thangaraj.C Designation:Waiter D.O.J: 22-03-2012 Yrs.of Exp.: One

S.

NoCreteria for selecting an award for Above Target Sales & S Outstanding Excellent Very Good Average

Below

Average

1 CUSTOMER CARE

Attitude towards Guest Yes

Customer Receiving Yes

Conversation with the Guest Yes

Response to the Guest YesOrder taken (Knowledge about Food Products)

Able to answer difficult questions

Effectively learns new skills

Maintains up-to-date job related information Yes

Service Quality (Provide food an appropriate time) Yes

Zero Customer Complaint Yes

2 BEHAVIOUR

Attendance

(Reports to work on time,

Communicates schedule changes promptly to supervisor,

Maintains regular attendance) Yes

Grooming Yes

Leave Taken (With Prior approval from Supervisor) Yes

Co ordination with co workers Yes

Analytical Thinking

Approaches problems by using a logical approach Yes

3 ACTIVITIES

Reportability to the Supervisor Yes

Communication Process

(Seeks to clarify and confirm the accuracy of their

understanding of unfamiliar or vague terms and

instructions

Makes oral and written communication clear and easy to

understand

Assesses and takes steps to improve ability to communicate

(written and verbal) so ideas and consultations are

conveyed

with precision and efficiency) Yes

Interpersonal Skills

Interacts positively with a variety of people in different

situations

Accepts and acknowledges suggestions from others

Works cooperatively and effectively with others to achieve

unit goals Yes

4 WORK HABITS

Best Sales and Service Staff Evaluation Form


2/4

The manner in which an employee conducts his or herself in

the working environment. Yes

Displays professionalism Yes

Demonstrates effective time management skills Yes

Shows positive attitude Yes

Meets productivity standards Yes

5

INTEGRITY

Demonstrates a concern that one be perceived as Credible,

reputable, reliable, trustworkty etc.Yes

6 Product Sales Promotion Yes

7 Guest Comments about Employee Yes

8 No.of Cover done Yes

9 Sales Value / average per cover Yes

10 New Products Sales Promotion Yes

11 KOT Follow up Yes

12 Co ordination with Cashier & Kitchen Staffs Yes

3

5 - Outstanding

4- Excellent

3- Very Good

2- Average

1 - Below Average

NA - Not Applicable

* Attach Separate spread sheet for Sales, NOC and APC reports for assessment.

Total Score


3/4

Bell Hotels(p)Ltd - Steward Sales Analysis -Summary

From : 01/04/12 To : 31/03/13

Steward No of Bills Covers Bill Value APC

CUSTOMER 46544.00 58635.00 12259144.00 209.08

RAJ 6027.00 19066.00 4276058.00 224.28

PRABHAKARAN 5840.00 18926.00 3588922.00 189.63

GANESAN 9961.00 20469.00 3516902.50 171.82

KUMAR 5400.00 17128.00 3497967.00 204.23

THANGARAJ 7608.00 15824.00 2831843.50 178.96

SARAVANAKUMAR 5849.00 14005.00 2599313.00 185.60

MANI 4070.00 13884.00 2381658.00 171.54

RAJENDRAN 7078.00 16705.00 2171910.00 130.02

KARUPPASAMY 3353.00 11102.00 2119871.50 190.95

Raja.M 5499.00 12776.00 2087209.00 163.37

Shanmugam 4731.00 11648.00 2006360.00 172.25

Muniappan 3061.00 9009.00 1790009.00 198.69

SYED 1341.00 7127.00 1734826.00 243.42

SATHISH 2987.00 7956.00 1510404.00 189.84

LATHA 5641.00 11929.00 1444854.00 121.12

VELMURUGAN 2689.00 8030.00 1433778.00 178.55

PARTHIPAN 3546.00 8237.00 1371299.50 166.48

Senthil 1183.00 4219.00 1172418.00 277.89

VANITHA 3662.00 7847.00 1075794.50 137.10

PANDIAMMAL 2896.00 7223.00 1021311.00 141.40

Robert 2331.00 5314.00 976286.00 183.72

SUNDAR 1764.00 4438.00 892561.50 201.12

Balaji 585.00 1987.00 499580.00 251.42

Meenatchi 1063.00 2845.00 460755.00 161.95


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RAM 884.00 2486.00 439688.50 176.87

Sankar 1295.00 3504.00 402838.50 114.97

PALANI 485.00 1612.00 338281.00 209.85

SARAVANAN 505.00 1724.00 295962.00 171.67

Suresh 506.00 1388.00 286662.00 206.53

David 515.00 1375.00 240731.00 175.08

SUDALAI 511.00 1520.00 218012.00 143.43

RAMAR 334.00 850.00 184855.00 217.48

JEY 211.00 546.00 101738.00 186.33

Venkat 190.00 368.00 72239.00 196.30

KRISHNAN 67.00 107.00 19180.00 179.25

KARTHICK 8.00 19.00 3690.00 194.21

Total 150220.00 331828.00 61324912.00 184.81

above target sales & service (1)

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