BUSINESS LETTERSMakalah ini disusun untuk memenuhi tugas mata kuliah “Bahasa Inggris Niaga”

dosen pengampu Djalal Fuadi M,Si

Oleh :

Puput Anggraini

A210100013

PROGRAM PENDIDIKAN AKUNTANSI

FAKULTAS KEGURUAN DAN ILMU PENDIDIKAN

UNIVERSITAS MUHAMMADIYAH SURAKARTA

2014

A. DEFINITION

A business letter is written in formal language. The letter is written

for official correspondence between two organizations and organizations

and customers, clients, etc. The style of the business letter depends on the

relationship that is shared between the two parties. A business letter is

used for various purposes like offering a business deal to other

organization, accepting an offer, denying an offer, new schemes for

customer, extending the contract with a client.

A business letter should be short and to the point. The content used

in the letter should be clear and it should suffice the objective of writing

the letter. The letter has to give out the main message to be conveyed

right in the beginning. The letter should not have any typographical and

grammatical error.

Take a look at the following points that will help you in drafting a

business letter:

Make sure that you type the letter. It should not be handwritten.

Always use a letter head to write a formal letter.

If you don't have a letter head, then type your name, designation and

address at the top of the page.

Mentioning the date in a letter is a must as it serves the purpose of

reference in further letter regarding the same topic.

After the date, you need to write the full name, designation and full

address of the recipient.

Then you need to insert greeting to the person whom the letter is

written. You have to use formal language. Take a look at this example:

Dear Mr. Brown.

Now, you can actually begin to write the main message of the letter. In

the first paragraph, you have to introduce yourself if the receiver does

not know you. You could begin with a sentence like "We had recently

met in a conference", or "I had purchased a SIP from your company

two months back."

After that you have to clearly mention the purpose of the letter. The

purpose may be to lodge a complaint, request for information,

compliment a product or service provided, discussing a business deal

etc. You have to be brief and precise.

In the end of the letter, you have a complimentary close. The words

that are included: Sincerely, thanking you, regards, etc.

The last thing is you need to type your name and sign the letter.

The letter should be printed in a readable font.

Business letter is a form / type of letter that is used within the

scope of the business / working world. Business letter is a formal type of

letter that was made for a variety of purposes within the scope of the

business world.

B. TYPES OF BUSINESS LETTER

Business letter is an old form of official correspondence. A

business letter is written by an individual to an organization or an

organization to another organization. Business letters are written for

various purposes. One writes a letter to enquire information, apply for a

job, acknowledge someone's work, and appreciate one's job done, etc.

As the motive of writing the letter is different, the style of the letter

changes and you get different types of business letters. The various types

of business letters are used by different people to serve their purpose of

sending the message across.

Let's take look at the most common types of business letters:

1. Acknowledgement Letter : This type of letter is written when you want

to acknowledge some one for his help or support when you were in

trouble. The letter can be used to just say thanks for something you

have received from some one, which is of great help to you.

2. Apology Letter : An apology letter is written for a failure in delivering

the desired results. If the person has taken up a task and he fails to

meet the target then he apologizes and asks for an opportunity to

improve in this type of letter.

3. Appreciation Letter : An appreciation letter is written to appreciate

some one's work in the organization. This type of letter is written by a

superior to his junior. An organization can also write an appreciation

letter to other organization, thanking the client for doing business with

them.

4. Complaint Letter : A complaint letter is written to show one that an

error has occurred and that needs to be corrected as soon as possible.

The letter can be used as a document that was used for warning the

reader.

5. Inquiry Letter : The letter of inquiry is written to inquire about a

product or service. If you have ordered a product and yet not received

it then you can write a letter to inquire when you will be receiving it.

6. Order Letter : This letter is as the name suggests is used for ordering

products. This letter can be used as a legal document to show the

transaction between the customer and vendor.

7. Letter of Recommendation : This type of letter is written to

recommend a person for a job position. The letter states the positive

aspects of the applicant's personality and how he/she would be an asset

for the organization. Letter of recommendation is even used for

promoting a person in the organization

C. BUSINESS LETTER FORMAT

1. Format Block (Block Format) : Business Letter

Format block pada business letter merupakan format surat bisnis yang

paling sederhana atau simpel diantara ketiga format surat bisnis yang

lain karena semuanya diletakkan pada bagian kiri surat.

________________________________________________

Return Address Line 1 1Return Address Line 2 

Date (Month Day, Year) 2 

Mr./Mrs./Ms./Dr. Full name of recipient. 3Title/Position of Recipient.Company NameAddress Line 1Address Line 2

Dear Ms./Mrs./Mr. Last Name: 4

Subject: Title of Subject 5

Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragraph 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Closing (Sincerely...), 7

Signature 8

Your Name (Printed) 9Your Title

Enclosures (2) 10Typist Initials. 11

2. Modified Block Format: Business Letter

Pada Modified block format businses letter, letak penulisan alamat (address), tanggal (date), closing (penutup), tanda tangan (signature) dan nama (printed name) berada di bagian kanan surat. _________________________________________________________Return Address Line 1 1Return Address Line 2

Date (Month Day, Year) 2

Mr./Mrs./Ms./Dr. Full name of recipient. 3Title/Position of Recipient.Company NameAddress Line 1Address Line 2

Dear Ms./Mrs./Mr. Last Name: 4

Subject: Title of Subject 5

Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragraph 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Enclosures (2) 10Typist Initials. 11

3. Semi-Block (Indented) Format: Business Letter

Pada semi-block (indented) format business letter, format penulisannya

hampir sama dengan Modified Block Format, tetapi pada bagian isi,

paragraphnya dibuat menjorok ke dalam, sedangkan pada Modified

Bock Format tidak.

_________________________________________________________Return Address Line 1 1Return Address Line 2

Date (Month Day, Year) 2

Mr./Mrs./Ms./Dr. Full name of recipient. 3Title/Position of Recipient.Company NameAddress Line 1Address Line 2

Dear Ms./Mrs./Mr. Last Name: 4

Subject: Title of Subject 5

Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragrah 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragraph 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Closing (Sincerely...), 7

Signature 8

Your Name (Printed) 9Your Title

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

.. . . . . 6

Enclosures (2) 10Typist Initials. 11

_________________________________________________________

Di bawah ini adalah keterangan dari nomor-nomor yang ada di setiap

format business letter di atas:

1) Your Address (Alamat Penulis)

Ini adalah bagian alamat penulis. Penerima dapat lebih muda untuk

menemukan alamt penulis jika mengirim surat balasan.

2) Date (Tanggal) 

Ini adalah bagian tanggal pembuatan surat. Sedangkan format

penulisan tanggal adalah bulan/hari/tahun, misalkan August 30,

2012

3) Inside Address (Alamat Tujuan)

ini berisi nama peneriam surat, jabayanya, dan nama

perusahaannya disertai alamatnya. Jika kamu tidak yakin untuk

siapa (nama) surat tersebut ditujuakn, jangan kosongkan, tetapi

coba untuk menguanakan jabatannya, seperti “Director of Human

Resources”. Beri jarak antara tanggal dengan penerima.

4) Salutation (Salam Pembuka)

Dalam bagian ini, istilah yang digunakan adalah “Dear

Mr./Mrs./Ms. (nama terakhir peneriam)”, misalkan “Dear Mr.

Fathoni”. Tetapi jika nama penerimanya tidak dikethui, tulis nama

Closing (Sincerely...), 7

Signature 8

Your Name (Printed) 9Your Title

departementnya, misalkan “Dear Director of Department of Human

Resource”. Beri jarak antara salam pembuka dengan isi.

5) Subject Line (Perihal)

Perihal membuat penerima surat lebih mudah menemukan maksud

dari surat tersebut, misalnya Invitation, Apology, dan lain

sebagainya. Ini merupakan bagian optional dari business letter,

artinya kita bisa mencantumkannya atau tidak.

6) Body (Isi Surat)

Isi surat merupakan tempat dimana kamu menuliskan hal yang

ingin disampaikan. Paragraph di isi surat harus menggunakan spasi

tunggal (single space) dan tanpa adanya jarak pemisah antara

masing-masing paragrap.

7) Closing (Penutup)

Bagian ini sebagai penanda bahwa surat anda telah selesai,

biasanya diakhiri dengan penulisan “Sincerely”, “Sincerely yours”,

“Thank you”, dan lain sebaginya. Catat, Terdapat sebuah koma di

akhir penutup dan hanya huruf pertama yang menggunakan huruf

kapital.

8) Signature (Tanda Tangan)

Bagian ini adalah tanda tangan penulis, biasanya mengunakan tinta

warna hitam atu biru.

9) Printed Name (Nama Pengirim)

Bagian ini adalah nama penulis surat tersebut, dan jika anda

menginginkan, anda bisa memberikan jabatan atau posisi dibagian

bahwah setelah penulisan nama.

10) Enclosure (Lampiran)

Jika sebuah surat berisi dokument atau lampiran lain selain surat

tersebut, penulis haru menampilakan jumlah lampiran tersebut

yaitu dengan menggunakan “Enclosure (jumah lampiran)”,

11) Typist Initials (Inisial Penulis)

Jika seseorang selain kamu menulis surat yang kamu tulis,

cantumkan inisial anda diikuti oleh inisial penulis tersebut dibagian

bawah format, misalkan AG/gs.

D. POINTS ABOUT PARTS OF LETTER

1. Letterhead : The formal business letter should always begin with

letterhead. Every organization has a letterhead used for all official

correspondence. You have to begin the letter on the letter head of the

company. The letter head gives the receiver an idea about who has sent

the letter.

2. Date : The date has to written exactly below the letter head. The date is

important part of a letter and can be used as a reference. The date has

to be written in full with day, month and year. Take a look at this

example : 20 October 2005 or October 20, 2005

3. Receiver's Address : The next important part is the receiver's address.

You need to include the name of the receiver, his designation and

complete address. The inside address and the address on the envelope

should always be same.

4. Salutation : This is the opening line of the letter. It should begin with a

greeting. In a formal business letter, you need to write dear followed

by Mr./Ms with his or her name. You should never include only the

first name of the person. It looks unprofessional.

5. Body : In the first line itself, clearly mention the message of your

letter. The letter should be able to convey your message directly to the

reader. The letter has no place for unnecessary words. It has to be

concise but informative. You have to make sure that the letter has to be

professional. The letter should consist of paragraphs. Each new point

should have separate paragraph. The last paragraph should sum up the

letter and ask the receiver to do an action based on your letter.

6. Complimentary Closure : In the end of the letter you have to use

complimentary close. You can use words like "Yours faithfully",

"Yours sincerely". Comma has to be included after the close. You have

to insert your full name at the end leaving few spaces to sign the letter.

After this is done you can include the enclosures. Make sure that you

proofread the letter before printing it finally.

E. SAMPLE LETTER OF BUSINESS

1. Sample letter of offer goods and services

_________________________________________________________Dear ,Leaders PT . KREASI JAYAJln . No. permatasari . 77/71 Bandung ( 40288 )Tel: ................ Fax : ................

No : 111/KJ/SPH/2019It : The Supply of Goods and ServicesLamp : 1 ( One ) Files

With Regards ,

Together with this letter we intend to introduce our company PT. KREASI JAYA to Mr / Ms leader PT .DAMAI SEJAHTERA .

We are a company engaged in the procurement of goods and services installation / electrical ( electric ) that has had a lot of experience in performing electrical installation in office buildings famous .

Accordingly, appropriate information we can bahwasannya PT . DAMAI SEJAHTERA is a property company that is rapidly growing and will build a new office building , then we intend to submit an offer letter for installation and electrical installation which is our specialty .

We hope this offer can end up with the cooperation that can provide benefits to both parties . In connection with the offer letter we make, we are ready to hold a meeting with the PT .DAMAI SEJAHTERA to follow up on the offer we made .

Thus we made this offer letter , for your attention and cooperation we

extend our thanks .

Bandung , January 12, 2019Sincerely,PT . KREASI JAYA

t / hand + stamp company

JOHAN ARIFMarketing Manager_________________________________________________________

2. Contoh surat bisnis

_________________________________________________________

    6123 Farrington RoadApt. B11

Chapel Hill, NC 27514January 11, 2005

Taylor, Inc.694 Rockstar LaneDurham, NC 27708

Dear Human Resources Director:

I just read an article in the News and Observer about Taylor's new computer center just north of Durham. I would like to apply for a position as an entry-level programmer at the center.

I understand that Taylor produces both in-house and customer documentation. My technical writing skills, as described in the enclosed resume, are well suited to your company. I am a recent graduate of DeVry Institute of Technology in Atlanta with an Associate's Degree in Computer Science. In addition to having taken a broad range of courses, I served as a computer consultant at the college's computer center where I helped train users to work with new systems.

I will be happy to meet with you at your convenience and discuss how my education and experience match your needs. You can reach me at my home address, at (919) 233-1552, or at krock@devry.alumni.edu.

Sincerely,

Raymond Krock

3. Contoh surat bisnis

_________________________________________________________

6123 Farrington RoadApt. G11

Chapel Hill, NC 27514January 11, 2005

Taylor, Inc.694 Rockstar LaneDurham, NC 27708

Dear Ms. Jones:

I am seeking a position in your engineering department where I may use my training in computer sciences to solve Taylor's engineering problems. I would like to be a part of the department that developed the Internet Selection System but am unsure whether you have a current opening.

I expect to receive a Bachelor of Science degree in Engineering from North Carolina State University in June and by that time will have completed the Computer Systems Engineering Program. Since September 2000, I have been participating, through the University, in the Professional Training Program at Computer Systems International in Raleigh. In the program I was assigned to several staff sections as an apprentice. Most recently, I have been a programmer trainee in the

Engineering Department and have gained a great deal of experience in computer applications. Details of the academic courses I have taken are included in the enclosed resume.

If there is a position open at Taylor Inc., please let me know whom I should contact for further information. I look forward to hearing from you soon. I may be reached at my office (919-866-4000 ext. 232) or via email (Brock@aol.com).

Sincerely,

Rebecca Brock

4. Contoh surat bisnis

_________________________________________________________

Your Company Logo and Contact Information

January 11, 2005

Brian Eno, Chief EngineerEcology Systems, Inc.8458 Obstructed View LaneDurham, NC 27708

Dear Mr. Eno:

Enclosed is the report estimating our power consumption for the year as requested by John Brenan, Vice President, on September 4.

The report is the result of several meetings with Jamie Anson, Manager of Plant Operations, and her staff and an extensive survey of all our employees. The survey was delayed by the transfer of key staff in Building A. We believe, however, that the report will provide the information you need to furnish us with a cost estimate for the installation of your Mark II Energy Saving System.

We would like to thank Billy Budd of ESI for his assistance in preparing the survey. If you need more information, please let me know.

Sincerely,

Nora CassidyNew Projects Officencassidy@company.com

Enclosure: Report

5. Contoh surat bisnis

_________________________________________________________

Rachel Peterson

Human Resource Executive,

Maxwell Corporation,

700 Juarez Ave,

Laredo, TX,

United States

(956) 723-5321

December1, 2008

Mr. Tommy Woods

Coordinator, Training and Placements Cell

Texas Christian University

2800 S University Dr, Fort Worth,

Texas, USA - (817) 257-7000

Dear Mr. Woods,

We had recently met at a conference on "Recent trends in Training for

College students in Texas Universities". There you had spoken about

having workshops for students in "Entrepreneurship Development".

Our company, as you will be aware, takes up such projects in the

universities in US.

Our Company has a team of expertise professionals who will train

students in entrepreneurship development. The team is highly qualified

and has an experience of ten years in taking up workshops of this type

in the corporate world. In last two years, we have diverted ourselves

into training young college students. We have earlier worked with four

universities in Texas on various workshops. We specialize in

"Entrepreneurship Development", "Time Management", "Soft Skills

Training" to name a few.

The workshop at your campus can be organized as per your schedule.

We take weekly, fortnightly and monthly workshops which are of two

hours duration. The workshops are highly effective. They are

interactive, practical and interesting. The feedback from the student

community last year was good and our work was appreciated.

I hope you will take this up on priority and get back to us as soon as

possible. In the coming weeks, we look forward in getting your

positive response. Then we can fix a formal meeting and discuss all the

things in detail. We have enclosed the brochure of our workshop for

your perusal.

Waiting for your comments

Yours truly,

Rachel Peterson

Human Resource Executive,

_________________________________________________________

6. A Sample Business Thank you Letter

________________________________________________________

_Brian Taylor

4400 West University Blvd,

Dallas, TX,

United States

(214) 459-2363

January, 10, 2008

Elizabeth White

CEO, Biocon,

954 Luther Lane,

Dallas, TX,

USA>br> (214) 368-0400

Dear Ms. White:

As the Chairperson of the Help Age Society - Helping in rehabilitation

of Drug Addicts, I would like to thank you for the help and support

provided by your organization in this campaign.

The campaign was a success and the funds that we have collected this

fortnight are really good. Our target was to collect $1.50 million but

we have already reached the figure of $1.75 million. The funds are

pouring in from different quarters of society.

Biocon has helped us in tremendous ways and has been the front

runner in all the corporate campaigns that we had organized. The

financial support and the help in form of volunteers were of great use

to us. Your staff has helped us in managing the campaign. The

organization has carried out social responsibility in true sense of the

word.

I would like to convey my sincere thanks to your entire organization. I

look forward in getting your cooperation in such campaigns in future

too.

Yours sincerely,

Brian Taylor

Chairman

______________________________________________________________

7. A Sample Business Apology Letter

_________________________________________________________

Samuel TaylorManager, Human Resource,G Soft Solutions1517 Lincoln Blvd, Santa Monica, CA,United States(310) 395-8279November 20, 2009

Mr. Brian WhiteManager, Research and Development,Glen Mark Pharmaceuticals,1100 Las Tablas Rd,Templeton, CA United States(805) 434-3500

Dear Mr. White:

This is with reference to our meeting last week in which we decided to hold a series of training sessions for the staff of your department. The training schedule is for two months. The points that we discussed were as follows:

Training the staff of Research and Development department ON Soft Skills in the span of two months.

There will be six hours training in the entire week. The training program will have a team of four trainers from my

company At the end, there will be evaluation and the staff members who

have successfully completed the training will get certificate.

Based on this, we have nominated Lara Kinsley, a lead trainer to understand the needs of your staff and she will visit your office on Monday, November, 23 2009 at 11.ooa.m. She will have all the details of the program and will clarify your doubts.

I hope I have covered all the points that we had discussed. If you have any queries, you can call me. I have enclosed the resume of the Lead trainer, Lara Kinsley for your perusal

We look forward for your kind co-operation in this new initiative.

Yours sincerely,

Samuel TaylorManager, Human Resource______________________________________________________________

8. A Sample Business Introduction Letter

_________________________________________________________

Erin LawrencePublic Relations,Bright Publications5543 Dyer St, Dallas, TX, United States (214) 369-7267February 25, 2008

Samuel JacksonMarketing Manager,4400 West University BlvdDallas, TX 75209,United States(214) 459-2363

Dear Mr. Jackson:

It was indeed a great pleasure to meet you at a conference on "Latest trends in Marketing Strategy" used by Pharmaceutical Companies in US. Your report on how marketing strategies used by "Glaxo SmithKline" have undergone change in the last four decades was amazing and quite a learning experience.

Your company is a big brand and has reached many milestones. Your company has a legacy of great management leaders and good will of customers. Now, another milestone will be crossed in the coming three months by your company. The company is approaching its 50th anniversary which is a great occasion.

As I had mentioned to you in the conference, my company "bright publications" is into publication of corporate profiles, annual reports, special occasion publications and corporate histories. We have been in this business for the last twenty years. We started the company with a team of four members and now are a company with two hundred employees with branches in three cities. We have been contacted by and have business with some of the fortune 500 companies.

With the fiftieth anniversary celebrations round the corner, it would be great if we get an opportunity to publish the corporate history of your company. This will help you in making the anniversary special.

I look forward to a positive reply from your side. You can call me on my number. After that, we can meet personally and I can showcase some of our prior work. We can discuss the details in the personal meeting.

Yours truly,

Erin Lawrence,

Public Relations

________________________________________________________

9. A Sample Business Apology Letter

_________________________________________________________

Bob WilsonCustomer Service Manager,Tangy Food Products,

1021 Tamarisk West St, Rancho Mirage, CA, USA(760) 416-3139March, 15 2009

Harry JeffersonStore Manager,Arc Supermarkets,2431 Fair Oaks Blvd, Fair Oaks, CA, United States (916) 966-5010

Dear Mr. Jefferson:

We are sorry for the inconvenience caused to your organization. The purchase order No GH 112233 that you received on November, 13 2009 was defective. We understand the inconvenience caused to your company and customers.

The shipped product did not meet the quality and standards that we have been delivering for last five years. The customers have full faith in our products and they should continue the long lasting relationship that we have shared.

We have already started working on your order with the help of additional staff. We will be shipping your order by the end of this week. We have asked the shippers to collect the defective order from your warehouse so that you can stock the new order that will arrive.

We can assure you high quality products in the order that you will be receiving. I apologize for the inconvenience again and promise you that this will not be repeated in future.

We look forward to continue our business and professional relations that are mutually beneficial, which we have shared for last few years. Let us know if we can help you any other manner to pacify your inconvenience.

Yours sincerely,

Bob Wilson

Customer Service Manager

_________________________________________________________

10. Sample Business Reference Letter

_________________________________________________________

Julia AndersonHead of English Department,Jennings Community College6330 Brooklyn Blvd,Brooklyn Center, MN,United States (763) 503-3534

July 30, 2009

John SlaterDirector,Training and Placement Cell6528 Penn Ave S,Richfield, MN, United States (612) 861-9550

Dear Mr. Slater:

Christine Clark has worked in department of English for the last two years. She used to teach under graduates classes. She took up courses like English Language Teaching, Sort Stories in English, and Phonetics in college. She has good basic knowledge of concepts in English language teaching. She had established good rapport with students in a short span of time. She devised innovative teaching methodologies to deal with students who lacked in English communication.

Unfortunately, the enrollment of students this year is not up to the mark and she has become surplus in the department. She has no workload for this academic year We cannot hire her under these circumstances.

Christine is hardworking and diligent. She loves to work in team. She is passionate about teaching profession and this comes out through her excellent performance for the last two years. She is quite adaptable and quickly fits in the group.

As head of the department, I would definitely like her to be part of my team if given an opportunity. I highly recommend her for your organization.

Yours faithfully,

Julia Anderson______________________________________________________________

F. ENQUIRY

Inquiry letter is a letter of request, also known as a letter of the

candidate. Which will be sent to companies. Request letter is a letter from

a prospective buyer to the seller requesting information products offered.

With a quote from the seller then potential buyers will know the price and

a information of the items or services to be purchased. This is the purpose

of the prospective buyer a write request letter to the seller. When the

prospective buyer has to know the condition of an item or services

following the price and term of sale and purchase, of course he does not

need anymore request a quote from the seller. Letter of inquiry required in

formal trade requiring formal procedures in writing. The letter of inquiry is

often an early stage of the business transaction. By the letter of inquiry

prospective buyers ask or inquiry about the items or service to be

purchased. In response, the seller expalined the things he want to know the

buyer, buyer’s reservation and eventually business transaction as the end

of the buying and selling process

In the letter of inquiry for the items usually offer prospective

buyers ask :

1. Specification of items, namely : type, size, quality, capacity, etc.

2. The price per unit.

3. How to pay

4. How to surrender, and

5. Easy that may be obtained by the buyer, such as guarantees and other.

In addition to things mentioned above prospective buyers asking

price lists and catalogs (if the items varies), and a technical description of

the items in the form of leaflet or brochures. For items that are possible,

prospective buyers can also request sent examples of the real stuff.

Through a letter of inquiry and supply service, prospecitve buyers can

inquiry :

1. The form of services that can be presented by the seller.

2. Equipment that can be used by the seller as a support (If any)

3. Price

4. Piece and

5. How to pay.

EXAMPLE :

1. _________________________________________________________

THOMAS & CO. LTD

Regrents Street 435

25 June 2009The Krakatau Steel Engineering Co.CilegonWest Java

Dear Sir or Madam,

Subject: Request of cataloqueWe saw your advertisement in the “Metak Worker” A few days ago and interested in your steel product.

Please let us have the details of your product together  with sample, terms of payment and the price out. If the quality is satisfactory and the terms are reasonable, we will place a large order soon. Could you give us details of discount and the fatest delivery please.

We hope to receive your reply soon.Yours faithfully,Ms. John lennonSales Manager______________________________________________________

2. _________________________________________________________

MELATI BUSANA & CO

NO 78. JL.Kalibata Raya

Bekasi 1420, West Java

INDONESIA

15 february 2013

Distro cloud Corporation

Pasundan Raya Street, No. 15

Jakarta 1240

Dear Sirs,

We are a boutique located in Bekasi , and we were interested in your

distro cloud shirt medium size product.

Therefore, we will appreciate it if you can send us a very detailed

explanation of the product complete with your catalogues, price list,

term, sample of design, and payment.

We would also to know if you are offering any trade discounts.

If you can quote us your favorable prices, we would like to place our

order

as soon as possible.

We are looking foward to hearing from you.soon.

Yours faithfully,

MELATI BUSANA &CO

Sandra Puspita

Purchase Manager

_________________________________________________________

3. _________________________________________________________

2 December, 2011PT. ABDURAHMAN PERSADA

Jl. Ujung Harapan Raya No. 57

Kab.Bekasi

PT. PRIMA NUGROHO

Jl. KrakatauBlok A7 No.43

BekasiTimur

Dear Sir or Madam,

We saw your product at International Design of Shoes Fair in Mega

Bekasi on 1December 2011 and made interested us.

Please send types of sample, the terms and catalogue of the shoes. If

the cost is low and the types of sample are interesting, we will order

your product.

We are looking forward to receiving your reply soon.

Yours faithfully,

                                                                                                 Deni Soeltoni

                 

                                                                                             Head of Distributor

_________________________________________________________

4. _________________________________________________________

Jakarta, April 02, 2013

Quantum Komputer

5th Floor, Mangga Dua Mall

Blok D26, Jakarta

Dear Mr. Richard Setyawan

I am interested in the items contained in the Computer Magazines

March 30 issue of the computer magazine 2013.I want to order :

1 piece external hard drive with a capacity of 2 terabytes

1 internal hard drive with a capacity of 1 terabytes

2 piece external hard drive with a capacity 500 gigabytes

please be sent to the address of Jl. Mampang Prapatan IV 34 A, Tegal

Parang, South Jakarta.

for the payment I will immediately transfer into your account ..

                                                                                         

                                                                                            Yours sincerely,

          

                                                                                                Marjuan

_________________________________________________________

5. _________________________________________________________

2 December, 2011

PT. ABDURAHMAN PERSADA

Jl. Ujung Harapan Raya No. 57

Kab.Bekasi

                                       

PT. PRIMA NUGROHO

Jl. KrakatauBlok A7 No.43

BekasiTimur

Dear Sir or Madam,

We saw your product at International Design of Shoes Fair in Mega

Bekasi on 1December 2011 and made interested us.

Please send types of sample, the terms and catalogue of the shoes. If

the cost is low and the types of sample are interesting, we will order

your product.

We are looking forward to receiving your reply soon.

Yours faithfully,

DeniSoeltoni

Head of Distributor

_________________________________________________________

DAFTAR PUSTAKA

Gaborez, bhernandz (28 Desember 2012) .Bahasa Inggris Bisnis 1 - Inquiry Letter. Diperoleh 7 juni 2014, dari http://bhernandz.blogspot.com/2012/12/bahasa-inggris-bisnis-1-inquiry-letter.html

Wibawa, Bima hapidz (19 April 2013) .Format penulisan business letter. Diperoleh 5 juni 2014, dari http://bimahapidzwibawa.blogspot.com/2013/04/format-penulisan-business-letter-surat_7268.html

luffyerlanda2nd (29 Oktober 2013).Inquiry Letter & Order Letter.Diperoleh 6 juni 2014 http://luffyerlanda2nd.blogspot.com/2013/10/inquiry-letter-order-letter.html

Nugroho , Alfian Puji.Inquiry Letter of English Business Letter.diperoleh 6 juni 2014, dari http://blog-online2.blogspot.com/2011/12/inquiry-letter-of-english-business.html

Rengkuti, Azwar(16 Desember 2012). INQUIRY LETTER. Diperoleh 7 juni 2014. Dari http://azwarrangkuti.blogspot.com/2012/12/inquiry-letter.html

Blogga Meteorika. Contoh surat bisni. diperoleh 6 juni 2014. dari http://www.formatsurat.com/2012/12/contoh-surat-bisnis.html#.U4bGHZljIU

Admin.24 februari 2014. Contoh Surat Bisnis ( Business Letter ). diperoleh 6 juni 2014. dari http://www.disukai.com/2013/02/contoh-surat-bisnis-business-letter.html

Sample Business Letters (1-100). diperoleh 7 juni 2014. dari http://www.4hb.com/letters/index.html