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How to Access ServiceExpress

1. Open Internet Explorer, and go to the ServiceExpressWeb site by entering

http://www.ServiceExpress.Honda.com, or https://techinfo.honda.com.

2. The ServiceExpresslog-in page opens. Fill in your User name and Password, and click the START button.

3. If you dont currently have a User name and Password, you will need to subscribe to ServiceExpressandcomplete the registration process.

Subscribe as a Security Professional Keys and Codes Subscriber

Subscribe as a Standard Subscriber

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Standard ServiceExpressService & Parts Information Subscriptions

Online service information is available for 1990 through the current model year, plus all active bulletins back to theearly 70s. There are 3 types of subscriptions - 3-day, 30-day, or 365-day.

ServiceExpressSecurity Professional Keys & Codes Subscriptions

You must be a registered member of the Associated Locksmiths of America (ALOA) and a current ServiceExpressSecurity Professionals subscriber. This subscription type will give you access to all Standard Subscription data plusthe ability to obtain Honda and Acura key code and immobilizer information. There are 2 types of subscriptions - 3day or 365-day.

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Overview of ServiceExpressSearch Screens

Before starting the tutorial, take a quick look at the four main screens used in ServiceExpress.

2. Whats New ScreenThis is a quick way to see whatservice information was publishedrecently, as well as to see anychanges to the ServiceExpresssystem.You can view this information: Publications posted in the last

30 days

Whats in ServiceExpressso

far

System Enhancements

See page 5 in this guide.

3. Service Info Screen(Type in a keyword or pick asubject)Use this screen to find repairinformation for a specific vehiclewith a customer complaint orproblem.Information can be found two ways:

By keyword

By subject


1. Home Screen (default

screen)

This is the first ServiceExpressscreen you see. The left sidecontains ServiceExpressnavigation tips, with quick linksto helpful information.The right side contains anexplanation of important safetymessages that you mayencounter while searching forinformation in ServiceExpress.


4. Labor Time Screen(Type in a keyword or picka subject)Use this screen to findlabor time information for aspecific vehicle with acustomer complaint orproblem.Information can be foundtwo ways:

By keyword By subject


6. Tools Info ScreenUse this screen to find anyposted information on: Honda Diagnostic

System (HDS)

Software Package

VehicleCommunication

Interface (VCI) Tools

Control Module

Programming

(Software, Tools)=

Control Module (CM)

Initialization (new CM

installation)

See page 17in this guide.

7. Parts Info Screen Search either by

Vehicle Information

or VIN

Search by catalog or

section, common

repair or keyword

Order online though

your ServiceExpress

eStore dealer

See page 18in thisguide.

8. Keys & Codes ScreenDetails how tosubscribe toServiceExpressSecurity Professionals

See page 20in thisguide.

5. Training Info ScreenHonda and Acura trainingis available on a specialweb site at Helm Inc. Onthis site you will findinformation about: the training program

how to navigate a

Subject Area Map.

how to purchase

training materials.

See page 16in this guide.

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Home Screen

This screen comes up automatically after you log in. From here, you can begin your search for information byclicking on the Whats New, Service Info, Labor Time, Training Info, Tools Info,Parts Info, or Keys & Codesnavigation tabs.

Tip: To maximize the screen window, press the F11 key.

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Whats New Screen

To move to the Whats New Screen, click on the Whats New navigation tab on the ServiceExpressnavigation bar

This screen lists the service information that was published recently, the current content summary, and the latestchanges to the ServiceExpresssystem.

The Whats New screen defaults to Publications posted in the last 30 days. This screen lists all the recentlypublished service publications by category. The most current publications are located at the top of each category.

NOTE: If you have subscribed to both Honda and Acura information, you will see both Publications posted in thelast 30 days.

You can open, review, and print any item displayed on the right by clicking on the blue text links.

BLUE TEXT LINK S

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Click on the Whats in ServiceExpressso far category on the left side of the screen. This is a summary of thepublications currently available in ServiceExpress, and a listing of the models and years for these publications.

By clicking on the System Enhancements category on the left-side navigation bar, you can review the latestchanges to ServiceExpressfunctions or procedures.

Click on any of the purple text links on the right side of the screen to read through a selection.

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Service Info Screen

Use this screen to find repair information for a specific vehicle with a customer complaint or problem. Search forDTC, symptom, or repair information; along with related bulletins, newsletter articles, and body repair information.

After identifying the vehicle by model and year, you can begin your search two different ways:

By keyword (page 8) By subject (page 10)

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How to Do a Search by Keyword

1. After identifying the vehicle by model and year, enter your keyword or words.The keyword search looks for words that match:

Words in the title of a document or article System or component name Symptom name (see below for a list of standard symptom categories)

DTC CodesNote: Keywords are not case sensitive and must be spelled correctly to work. However, if youre not sure how tospell a word, try using a part of the word (for example, immobi for immobilizer).

2. Choose from the three different types of keyword search options:

Any Word: Gives you a list of documents that contain at least oneof the search terms you type, in anyorder.

All Words (the default setting):Gives you a list of documents that contain allthe search terms you type, inany order.

Exact Phrase: Gives you a list of documents that contain the exact phraseyou type, in the exact order.

3. Finally, click on the SEARCH button. Keyword search options can be used for different situations, and will return different result sets.

Any Word: This is the default choice and is generally the best option when doing a keyword search. AnyWord will return the largest list of documents, so you may need to scroll through to find the desired docu-ment.

All Words: This is a good option if you want a more focused and narrowed list of documents. However,using All Words may prevent you from finding similar documents with slightly different keywords.

Exact Phrase: Use this when you know an exact phrase in the title of the publication or the procedure youare looking for; keywords must be in the exact order. This option is generally used when you already knowthe name of the document.

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How to Do a Search by Keyword (Continued)

Basic Tips for Using Keywords

Keywords must be spelled correctly to work. If youre not sure how to spell a word, you can use a part of the word,for example, immobi for immobilizer.

Use the shortest formof the word. For example, try evap instead of evaporative. Use the singular form of the word. For example, try belt not belts.

Standard Symptom Categories

In many cases, the symptom your customer is discribing will fit into a standard ServiceExpresssymptom category.If so, use that exact category name for the keyword. These are standard ServiceExpresssymptom categories:

Driveability Performance Fluid Leaks NVH (Noise, Vibarition, Harshness) Smell Water Leak Wind Noise

Keywords that Work Well

These are examples of some common keywords:

System names Component names Specific DTCs ABS bumper P1457 immobilizer (or immobi) hood P0740 SRS filter 15-3 evaporative (or evap) trunk 12-4

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Search Results

After you have selected your search criteria and clicked SEARCH, ServiceExpressretrieves all service informationrelated to the subject or keyword. Search results are displayed on the right side of the screen, grouped by categoryThe publication titles are shown in blue; by clicking on this text, you open the selected publication for viewing andprinting.

In the search results, each publication has an icon to the left of the title. The icons represent the publication type.You can determine the publication type by moving the mouse pointer over the icon and leaving it there for a secondor two. A pop-up box appears with the description for the icon that the mouse pointer is over.

After clicking on the link, a new window opens to display the publication you selected.

Service Bulletins and ServiceNewsArticles

Once the publication is open, you can read through the document and move to different pages by using the scrollbar on the right, or by using the page change buttons on the toolbar at the bottom of the screen.

After reviewing the publication, you can return to the Search Results by clicking on the Close button on thetoolbar.

POP-UP DESCRIPTIONPUBLICATION ICON

SCROLLBAR

PAGECHANGEBUTTONS

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Navigating Service Manual Information (Recent Models)

When you select a service manual procedure for most recent-series vehicles, you see a screen layout similar tothe one shown, with the text on the left, and the graphics on the right. (Navigation information for older seriesLegacy vehicles is found on page xx.)

This tool bar is used for recent-model series vehicles:

You can view a brief description of each buttons function by moving the cursor over the button for a few seconds.

A pop-up that describes the buttons function appears.

To print a service manual procedure, click on the Print Preview button. Once the print preview is open,click File, then click Print. When the print window opens, choose the number of copies you want, thenclick OK.

Click on the First Screen button to go back to the first screen of a procedure.

Click on the Previous Screen button to go to the previous screen within a procedure.

Click on the Next Screen button to go to the next screen within a procedure.

Note: If this button is white and you cannot click on it, look for blue text within the last step on the screenthat says Go to step _ and click on it. This takes you to the next step or screen.

Click on the Last Screen button to go to the last screen of a procedure.

Click on the Close button to close the window and return to your last search results.

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Colored Links Within a Service Manual Procedure

Blue linkswithin a procedure, when clicked, take you to the item specified in the text. For example, when you clicka blue link for a part number under Required Special Tools, a new window opens with an illustration of that tool.Click the Close button to close that window.

When you click on blue text that is a go to link (ex: Go to step 3), you are taken to the step specified in the

text.

When you click on blue text that is another procedure like Remove the alternator, you are taken to thatprocedure.

Green linkswithin a procedure, usually the name of a component, open a new window with a list of items directlyrelated to that component. You can click on any link in this new window to view that information, or click on the Xin the upper right corner to close the new window.

Purple textwithin any service manual procedure is an active link (blue or green) that has been previously viewed.You can click on the purple text to use the link again.

List of Previous Procedures

To quickly return to the original procedure, click on LIST OF PREVIOUS PROCEDURES, and select the procedure

you want to return to. You will be taken back to the exact screen you left.

You can also click on the Previous Screen button and return one screen at a time.

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Navigating Service Manual Information (Legacy Models)

Service manuals for earlier-series vehicles are based directly on paper manuals (page-based), and you have twomethods to find the information:

Navigation within a procedure: By navigating page-by-page within a selected procedure Navigation as a book: By searching across the Book using the table of contents and menu buttons

Navigation within a procedure: The tool bar has buttons similar to those found on the service manual informationscreens for the recent-series vehicles. You can view a brief description of each buttons function by moving thecursor over the button for a few seconds. A pop-up that describes the buttons function appears.

You can also navigate link-to-link within a procedure. To do this, click your way back, step-by-step, using thePrevious Screen button on the navigation bar.

Navigation as a book: Legacy service manual information can also be navigated by using the Main Menu orTable of Contents buttons located at the top of each page. Search the Main Menu by section, either by sectiontitle or by viewing the Table of Contents for selected section.

View a list of allsections.

View a list of all procedureswithin a section.

Close the current document andreturn to a list of procedures.

Previous screen button.

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Navigating Wiring Diagrams

The wiring diagrams for all vehicles are based on that models electronic troubleshooting manual (ETM), and youuse navigation methods similar to those for legacy service manuals. This means that you have the option ofsearching within a selected procedure, or you can search the ETM like a book.

The ETM navigation takes place on the page itself. You can search the content as a book, by section, or by circuit.When youve selected a circuit, you can change pages by using the arrow buttons at the top right of each page (ifmore than one page is used for a particular circuit).

.

If you click on a linked procedure and want to get back, use the Previous Screen button on the navigation bar.

Previous Screen Button

Closedocumentand returnto list ofprocedures.

View a list of allETM circuits

Move page-to-page within aprocedure (buttons also locatedat bottom-right of page)

View ETM by section(not shown on all models)

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Training Info Screen

The eStore parts catalog is a convenient and easy way to search for parts information and to order parts fromparticipating eStore dealers. While logged on to ServiceExpress, click the Parts Info tab.

The parts catalog vehicle information will open. Enter the VehicleInformation or VIN (vehicle identificationnumber). The eStore parts catalog requires accurate vehicle information to ensure that the proper parts are

ordered. Once the vehicle information has been entered and the vehicle's equipment has been confirmed, you cansearch and place orders using the shopping feature in the eStore parts catalog.

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Tools Info Screen

Tool availability and functionality descriptions are provided on this page. By clicking on links the user is taken tothe appropriate user guide, installation instruction, or ordering instructions.

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Parts Info Screen

The eStore parts catalog is a convenient and easy way to search for parts inforThe parts catalog vehicle information will open. Enter the VehicleInformation or VIN (vehicle identification

number). The eStore parts catalog requires accurate vehicle information to ensure that the proper parts areordered. Once the vehicle information has been entered and the vehicle's equipment has been confirmed, you cansearch and place orders using the shopping feature in the eStore parts catalog.

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The eStore Parts Catalog Page

To search for parts, use any of these ways:

1. Search. Search by keyword for partsthat match the keyword entered.Example: Enter the keyword"compressor" to search for any partcontaining the word compressor. Onlyparts with compressor in the name willbe retrieved.

2. Browse Catalog. Display a list of partsby category type.Example: Select BODY/AIRCONDITIONING, then A/CCOMPRESSOR. The A/C compressorand associated parts will be displayed.

3. Browse by Description. Display partsby common name.Example: Select the part name AIR &

OIL FILTER, then select either AirFilter or Oil Filter. The selected partwill be displayed.

Completing your order

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Keys & Codes Screen

All security professionals who wish to obtain Honda and Acura key code and immobilizer information must meetthe requirements outlined on the Keys & Codes page. While logged on to Service Express, click the Keys &Codes tab.

If you have a ServiceExpress Standard (365-day) subscription, follow the steps to upgrade to ServiceExpressSecurity Professionals.

Once you are verified as a member of the NASTF registry you will walk through the remainder of the Keysregistration process.

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Labor Time Screen

Use this screen to find repair information for a specific vehicle with a customer complaint or problem. Search forDTC, symptom, or repair information; along with related bulletins, newsletter articles, and body repair information.

After identifying the vehicle by model and year, you can begin your search two different ways:

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HelpIf you get stuck anywhere, click on the Help link located at the bottom left of the ServiceExpresswindow.

Contact UsClick on the ContactUs link located in the lower right corner of the ServiceExpresswindow to send us feedback,to report problems with ServiceExpress, or to give us suggestions.

Select a feedback category, and follow the on-screen instructions. Typically, your feedback will be answered withintwo business days.

Feedback Categories

Problems with content. Select thisif a description or procedure isincorrect, an illustration orschematic is missing or incorrect, or

if you cant open a document. Log-on or password problems.

Questions about billing or credit.

Suggestions for improvement.Use this to tell us what you wouldlike to see in ServiceExpress, or togive us ideas on how to improveServiceExpress.

Other ServiceExpresscomments. Use this for any otherproblems you may encounter.

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