8/18/2019 PP Bisnis English

1/7

Business English

3

8/18/2019 PP Bisnis English

2/7

Defnition o Apology Letter

An apology is a statement of regret and sorrow for wronging someoneletter is simply a written apology in the form of a letter.

apology letter is NOT a task given to you. It is a realiation that what

wrong and not a!!epta"le.

8/18/2019 PP Bisnis English

3/7

10 tips or oering a perect apolog

Pluck up the courage

Offer your apology in person ideally

Timing is right

What your understanding is of the impact

Take full responsibility

Apologise unreservedly

Ask what you can do

Your words and actions

Truly make amends

Accept the other person's reaction without judgement

8/18/2019 PP Bisnis English

4/7

How to say apologise without creating anargument

Do not have any expectations 

of the wronged person Accept that they do not need to do or say anything in return f

!ollowing on from that

Do not burden the other person 

with your guilt only  you are responsible for overcoming your guilty feelings Do not start blaming the other party 

apologising unreservedly means that you take full responsibility for your part of the

well be that others were also to blame# but now is not the time to point the finger

8/18/2019 PP Bisnis English

5/7

How to apologise : written apology or personal appearance?

 Sample apology letter

$ear

" am writing to e%press my sincere & sincerest apologies for my insensitive actions & behaviour & words & dis

my failure to

" very uickly realised & On reflection " realise that " was very wrong to assume & lash out & ignore & find fa

 blame

A($&O) 

" realise that my behaviour & oversight & omission was totally inappropriate# ine%cusable and disrespectful

" can only imagine the hurt & distress & embarrassment & awkwardness " have caused to and the damage tha

relationship & your reputation & your chances of & your trust in me *be careful not to talk about yourself here

" hope that you will allow me the opportunity to e%press my apology again in person

A($&O) 

" would appreciate the opportunity to put right my wrongs and prove to you that " have learned from my mist

" will of course accept that " may have caused irreparable damage and may no longer be

O) 

" appreciate " may no longer & " understand if you need some more time before

Yours sincerely#

8/18/2019 PP Bisnis English

6/7

Insurance Claim

 Definition of 'Insurance Claim'

An insurance claim is the actual application for benefits provided by an insurance company A

insurance company asking for a payment based on the terms of the insurance policy "nsurance claim

company for their validity and then paid out to the insured or reuesting party *on behalf of the insured

Investopedia explains 'Insurance Claim'

"nsurance claims cover everything from death benefits on life insurance policies to routine healdoctor "n many cases# claims are filed by third parties on behalf of the insured person# but usually only

the policy is entitled to claims payment

 

8/18/2019 PP Bisnis English

7/7

han!s oryour attentio