materi jom #5 online customer service

5
Online Customer Service Memberi Nilai Lebih Untuk Konsumen dan Perusahaan Anda Sendiri

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Page 1: Materi JOM #5 online customer service

Online&Customer&Service&

Memberi'Nilai'Lebih'Untuk'Konsumen'dan'Perusahaan'Anda'

Sendiri'

Page 2: Materi JOM #5 online customer service

Customer'Service':'What'

•  Memiliki'pengetahuan'yang'baik'tentang'produk,'berpengalaman'dengan'produk'dan'mampu'membantu'konsumen'menentukan'produk'mana'yang'dia'butuhkan'

•  Memperlakukan'konsumen'secara'“helpful”'dan'“good*a,tude”'

•  Membantu'konsumen'secara'efekEf'dan'“friendly”akan'membedakan'Anda'dengan'kompeEtor'

Page 3: Materi JOM #5 online customer service

Customer'Service':'Why?'

•  Komunikasi'efekEf'mampu'menciptakan'image'yang'baik'dari'PRODUK'dan'PERUSAHAAN'di'mata'konsumen'

•  Mendapatkan'loyalitas'konsumen'

•  Perusahaan'Anda'akan'makin'bertumbuh'seiring'dengan'semakin'baiknya'layanan'terhadap'konsumen'

'

Page 4: Materi JOM #5 online customer service

Customer'Service'Experience'

Under'Wendy’s'Umbrella'

Page 5: Materi JOM #5 online customer service

Customer'Service'Experience'