APLIKASI VIRTUAL CUSTOMER SERVICE BERBASIS SEMANTIK

MENGGUNAKAN ONTOLOGI

SKRIPSI

Diajuakan Untuk Memenuhi

Persyaratan Guna Meraih Gelar Sarjana Strata 1

Teknik Informatika Universitas Muhammadiyah Malang

Disusun Oleh :

Riyan Wibisono

201310370311243

JURUSAN TEKNIK INFORMATIKA

FAKULTAS TEKNIK

UNNIVERSITAS MUHAMMADIYAH MALANG

2018

KATA PENGANTAR

Dengan mengucap kalimat syukur Alhamdulillahi Rabbil Alamin, penulis

panjatkan puji syukur kehadirat Allah SWT atas segala nikmat yang telah

dilimpahkan kepada penulis dan atas izin-Nya, sehingga penulis dapat

menyelesaikan skripsi yang berjudul:

“APLIKASI VIRTUAL CUSTOMER SERVICE BERBASIS SEMANTIK

MENGGUNAKAN ONTOLOGI”

Dengan skripsi ini diharapkan dapat menambah pengetahuan khususnya

bagi penulis dan umumnya bagi pembaca. Penulis menyadari bahwa masih banyak

kekurangan dan keterbatasan dalam penulisan skripsi ini. Oleh karena itu, penulis

sangat mengharapkan saran yang membangun agar skripsi ini dapat berguna untuk

perkembangan ilmu pengetahuan kedepan.

Malang, 3 Maret 2018

Penulis,

Riyan Wibisono

DAFTAR ISI

LEMBAR PERSETUJUAN..................................................................................... i

LEMBAR PENGESAHAN .................................................................................... ii

LEMBAR PERNYATAAN ................................................................................... iii

LEMBAR PERSEMBAHAN ................................................................................ iv

ABSTRAK .............................................................................................................. v

ABSTRACT ............................................................................................................. vi

KATA PENGANTAR .......................................................................................... vii

DAFTAR ISI ........................................................................................................ viii

DAFTAR GAMBAR ............................................................................................. ix

DAFTAR TABEL ................................................................................................. xii

BAB I ...................................................................................................................... 1

PENDAHULUAN .................................................................................................. 1

1.1 Latar Belakang ......................................................................................... 1

1.2 Rumusan Masalah .................................................................................... 3

1.3 Batasan Masalah ....................................................................................... 3

1.4 Tujuan Penelitian ...................................................................................... 3

1.5 Manfaat Penelitian .................................................................................... 4

1.6 Metodologi Penelitian .............................................................................. 4

1.7 Sistematika Penulisan ............................................................................... 6

BAB II ..................................................................................................................... 8

LANDASAN TEORI .............................................................................................. 8

2.1 Semantik web ........................................................................................... 8

2.2 Chatterbot ................................................................................................. 9

2.3 A.L.I.C.E ................................................................................................ 10

2.4 AIML ...................................................................................................... 11

2.5 Ontologi .................................................................................................. 12

2.6 RDF ........................................................................................................ 13

2.7 Protage ................................................................................................... 14

2.8 Web Crawler ........................................................................................... 14

2.8.1 Simple HTML DOM Parser ................................................................ 15

2.9 Toko Online ............................................................................................ 16

2.9.1 Presisi .................................................................................................. 17

BAB III ................................................................................................................. 18

ANALISA DAN PERANCANGAN SISTEM ..................................................... 18

3.1 Analisa Sistem ........................................................................................ 18

3.2 Desain Sistem ......................................................................................... 18

3.2.1 Usecase Diagram ............................................................................ 18

3.2.2 Tahapan Penelitian .......................................................................... 19

3.2.2.1 Pengumpulan dan Analisis Data ..................................................... 19

3.2.2.2 Proses Penentuan Input Respon ...................................................... 20

3.2.2.3 Memasukkan Data ke data ALICE ................................................. 20

3.2.2.4 Proses Supervised Learning ............................................................ 20

3.2.2.5 Input dari Pengguna ........................................................................ 25

3.2.2.6 Hasil Respon dari Chatbot .............................................................. 25

3.2.2.7 Pencarian Semantik ......................................................................... 25

3.2.2.8 Ontologi .......................................................................................... 26

3.2.2.9 Pencarian data pada Sistem Informasi. ........................................... 28

3.2.3 Flowchart ........................................................................................ 28

3.2.4 Desain SPARQL ............................................................................. 29

3.3 Sumber Data ........................................................................................... 33

3.3.1 Database .............................................................................................. 33

3.3.2 Website ................................................................................................ 35

3.4 Desain Interface ..................................................................................... 35

3.4.1 Halaman utama sistem .................................................................... 35

3.4.2 Tampilan hasil crawling web .......................................................... 36

BAB IV ................................................................................................................. 37

IMPLEMENTASI DAN PENGUJIAN ................................................................ 37

4.1 Implementasi .......................................................................................... 37

4.1.1 Implementasi Database ................................................................... 37

4.1.2 Ontologi .......................................................................................... 38

4.1.3 Crawling Web ................................................................................. 38

4.1.4 Implementasi Desain Interface ....................................................... 40

4.2 Pengujian ................................................................................................ 42

4.4.1 Pengujian Ekspansi Query .............................................................. 42

4.4.2 Pengujian Fungsionalitas ................................................................ 44

4.4.3 Pengujian Precision ........................................................................ 49

BAB V ................................................................................................................... 51

KESIMPULAN DAN SARAN ............................................................................. 51

5.1 Kesimpulan ............................................................................................. 51

5.2 Saran ....................................................................................................... 51

DAFTAR PUSTAKA ........................................................................................... 53

LAMPIRAN .......................................................................................................... 54

DAFTAR PUSTAKA

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Malang, 2016.

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