hubungan antara perceived social support dengan

HUBUNGAN ANTARA PERCEIVED SOCIAL SUPPORT DENGAN

EMOTIONAL EXHAUSTION PADA PERAWAT DI RUMAH SAKIT

UMUM DAERAH KOTA BANDUNG

SKRIPSI

Disusun untuk Memperoleh Gelar Sarjana Psikologi di Departemen Psikologi

Fakultas Ilmu Pendidikan

Universitas Pendidikan Indonesia

Disusun oleh:

Berliana Shinta Anggun Pratiwi

1607590

DEPARTEMEN PSIKOLOGI

FAKULTAS ILMU PENDIDIKAN

UNIVERSITAS PENDIDIKAN INDONESIA

2021

No Skripsi: 990/SKRIPSI/PSI-FIP/08-2021

Berliana Shinta Anggun Pratiwi, 2021 HUBUNGAN ANTARA PERCEIVED SOCIAL SUPPORT DENGAN EMOTIONAL EXHAUSTION PADA PERAWAT DI RUMAH SAKIT UMUM DAERAH KOTA BANDUNG Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Hubungan Antara Perceived Social Support Dengan Emotional Exhaustion

Pada Perawat di Rumah Sakit Umum Daerah Kota Bandung

Oleh:

Berliana Shinta Anggun Pratiwi

Sebuah skripsi yang diajukan untuk memenuhi salah satu syarat memperoleh gelar

Sarjana Psikologi di Departemen Psikologi Fakultas Ilmu Pendidikan

©Berliana Shinta Anggun Pratiwi 2021

Universitas Pendidikan Indonesia

Juli 2021

Hak cipta dilindungi undang-undang.

Skripsi ini tidak boleh diperbanyak seluruhnya atau hanya sebagian, dengan cetak

ulang, difoto kopi, atau cara lainnya tanpa izin dari peneliti.


ABSTRAK

Berliana Shinta Anggun Pratiwi (1607590). Hubungan antara Perceived Social

Support dengan Emotional Exhaustion pada perawat di Rumah Sakit Umum Daerah

Kota Bandung. Skripsi. Departemen Psikologi, Fakultas Ilmu Pendidikan,

Universitas Pendidikan Indonesia. Bandung. (2021).

Penelitian ini bertujuan untuk mengetahui hubungan antara Perceived Social

Support dengan Emotional Exhaustion pada perawat di Rumah Sakit Umum Daerah

(RSUD) Kota Bandung dengan variasi jenis kelamin, usia, lama bekerja, jam kerja,

area kerja, jabatan, status pernikahan, serta jumlah anak (N=213). Pengambilan data

dilakukan secara online dengan menggunakan teknik probability sampling yang

disebarkan melalui kuesioner. Kuesioner yang digunakan sudah di adaptasi ke

bahasa Indonesia, Multidimensional Scale of Perceived Social Support (MSPSS)

dan Maslach Burnout Inventory Human Services Survey (MBI-HSS). Hasil

penelitian ini menunjukkan bahwa Perceived Social memiliki hubungan terhadap

Emotional Exhaustion pada perawat di RSUD Kota Bandung.

Kata Kunci: perceived social support, emotional exhaustion, perawat.


ABSTRACT

Berliana Shinta Anggun Pratiwi (1607590). Relationship between Perceived

Social Support of nurses and nurses Emotional Exhaustion in Regional General

Hospital in Bandung. (2021).

This study aims to determine the relationship between Perceived Social Support of

nurses and nurses Emotional Exhaustion in Regional General Hospital in Bandung.

Participants in this study were nurses with variations in gender, age, experience of

nurses have, working time, work area, position, and marital status (N=213). Data

were collected online using a probability sampling technique which was distributed

through a questionnaire. The questionnaire used has beed adapted to Indonesian,

multidimensional scale of perceived social support (MSPSS) and maslach burnout

inventory human services survey (MBI-HSS). The results of this study indicate that

perceived social support has relationship with emotional exhaustion to nurses in

Regional General Hospital in Bandung.

Keywords : perceived social support, emotional exhaustion, nurses.


DAFTAR ISI

KATA PENGANTAR ......................................................................................... i

UCAPAN TERIMAKASIH ................................................................................. ii

ABSTRAK ........................................................................................................... iv

DAFTAR ISI ....................................................................................................... vi

DAFTAR TABEL ................................................................................................ viii

DAFTAR GAMBAR ........................................................................................... ix

DAFTAR LAMPIRAN........................................................................................ x

BAB I PENDAHULUAN .................................................................................... 1

A. Latar Belakang ................................................................................... 1

B. Rumusan Masalah .............................................................................. 5

C. Tujuan Peneltian ................................................................................. 5

D. Manfat Penelitian................................................................................ 5

1. Manfaat Teoritis ........................................................................... 5

2. Manfaat Praktis ............................................................................ 5

E. Sistematika penulisan ......................................................................... 6

BAB II KAJIAN PUSTAKA............................................................................... 7

A. Perceived Social Support .................................................................. 7

B. Emotional Exhaustion ...................................................................... 11

C. Kerangka Berpikir .............................................................................. 14

D. Hipotesis Penelitian ............................................................................ 16

BAB III METODE PENELITIAN ...................................................................... 17

A. Desain Penelitian ................................................................................ 17

B. Populasi dan Sampel Penelitian.......................................................... 17

C. Variabel Penelitian ............................................................................. 18

D. Instrumen Penelitian ........................................................................... 20

1. Instrumen Perceived Social Support ........................................... 20

2. Instrumen Emotional Exhaustion................................................ 22


E. Proses Pengembangan Instrumen ....................................................... 24

F. Prosedur Penelitian ............................................................................. 27

G. Teknik Analisis Data ......................................................................... 28

BAB IV HASIL DAN PEMBAHASAN ............................................................. 29

A. Hasil ................................................................................................... 29

B. Pembahasan ........................................................................................ 38

C. Keterbatasan Penelitian ...................................................................... 42

BAB IV HASIL DAN PEMBAHASAN ............................................................. 43

A. Simpulan ............................................................................................. 43

B. Implikasi ............................................................................................. 43

C. Rekomendasi ...................................................................................... 44

DAFTAR PUSTAKA .......................................................................................... 45

LAMPIRAN......................................................................................................... 51


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