enchanted telecom operation map (etom) udah edit 2003
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Enhanced Telecom Enhanced Telecom Operation Map Operation Map
(eTOM)(eTOM)
Tujuan Pembelajaran
Memahami framework eTOM dalam proses bisnis telekomunikasi.
Memahami pelevelan hingga level 2 framework eTOM.
Memahami fungsionalitas dari setiap point pada setiap level.
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Batasan Pembelajaran
Review eTOM level 0 dan 1. Pembahasan point level 1 lanjutan sampai level
2
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eTOM level 0
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Enterprise Management
Strategy, Infrastructure &Product
Operations
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
Customer
Suppliers/Partners
Shareholders Other StakeholdersEmployees
Enterprise ManagementEnterprise Management
Strategy, Infrastructure &Product
Strategy, Infrastructure &Product
OperationsOperations
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
CustomerCustomer
Suppliers/Partners
Shareholders Other StakeholdersEmployees
Suppliers/PartnersSuppliers/Partners
Shareholders Other StakeholdersEmployeesShareholders Other StakeholdersEmployees
Area eTOM level 0
Strategy, Infrastructure & Product : meliputi perencanaan dan manajemen lifecycle
Operation : meliputi manajemen operasi inti
Enterprise Management : meliputi koorporate atau manajemen pendukung bisnis
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eTOM level 1
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Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Customer
Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
CustomerCustomer
Vertical Process SIP
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Horizontal Process SIP (2)
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Vertical Process Operations
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Horizontal Process Operations (2)
Enterpise Management Process
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