commbox - omnichannel customer service platform
DESCRIPTION
CommBox is an all in one customer service platform for enterprises. CommBox created in order to change the way brands communicate with their customers. Omnichannel platform that allow brands to communicate with their customers using all digital channels. Such as: WhatsApp, Chat, Email, Voice, Social media messaging, and more. Platform powered by AI and latest automation features to empower any contact center, CRM software, and organizations.TRANSCRIPT
Social Media Customer Service
One Smart Inbox for the agent (Uni�ed view for all customer communications)
Email & Messaging Video Chat & Web Call
VoiceOnline Chat & Web Apps
The future of customer communicationsOne robust platform powered by AI for all customer
communications
AI Powered Omnichannel Chatbot
Hello
Messaging
WhatsApp Business API – Official Partners
Smart Inbox
Team Collaboration
Forms and Co-Browsing
Omnichannel Chat Bot
Understanding Customer Intentions
Automation Rules Triggered byUser Behavior
Reporting System
Customer Service Insightsand Analytics
Satisfaction Tracking
Agent Routing
Knowledge Base &Canned Responses