8/16/2019 cmq4

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1. There are several primary reasons why cultural change must

either precede or at least parallel the implementation of total

quality. Which of the following is not a primary reason?a. Moving to total/quality takes time

b. mployees may not adapt to too many changesc. !t can be di"cult to overcome the pastd. #hange cannot occur in a hostile environment

$. Which of the following is %&T a law of organi'ational

change?a. !nvolve everyone a(ected by change in making itb. )e prepared to listen and observec. Trust people with dignity and respectd. *nderstand the history behind the current culture.

+. Which of the following strategies are needed for establishing

a quality culture?a. Take a hearts and minds approachb. ,ut the planned changes in writingc. -upportd. ll the strategies above are needed or establishing a

quality culture

. dvocates of change0a. re often unaware of how a proposed change will be

perceived by potential resistersb. ear a loss of controlc. -ometimes fear the unknownd. re patient with the concerns of resisters.

2. -trategies for establishing a quality culture include which of 

the following?

a. Watching shocking videosb. 3eali'ation of the work e(ortc. 4eveloping a plan for making the changesd. 3ebuilding teams