7/26/2019 Cmq Practise Test

http://slidepdf.com/reader/full/cmq-practise-test 1/1

CMQ PRACTISE TEST

1. The total quality approach has which of the following

characteristics?1. Team work

2. Obsession with quantity3. Confusion and poor leadership. One employee in charge

2. Customers want an e!cellent product or ser"ice from an

organi#ation that also pro"ides$a. The deming cycleb. %uick &!esc. 'eliable deli"ery and after purchase support

d. (tamps

3. )hich of the following functions is part of the *uran Trilogy?a. +areto principleb. %uality planningc. ,nity of purposed. (i! sigma program

. Crosby-s quality "accine consists of three ingredients. )hich

of the following is not one of the three ingredients?a. Team workb. ducationc. /eterminationd. 0mplementation

. )hich of the following is a trend that will shape the future of 

quality management?a. The deming cycleb. The uran trilogy

c. lobal economyd. 0ncreasing global competition