excellent interpersonal skill

SAFRIduo

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BUAT ANDA SEMUA

PERKENALKAN …• abdulBasith Achmad• Kendal, 17 Oktober 1957• Jl veteran 58 Bogor 16125• basith57@yahoo.com; hp: 08.1111.9736• Dosen Jurusan Menejemen – FEM – IPB• Trainer PT Executrain.• Penulis Buku:

- Hidup Makmur dan Bermakna: Pilihan Anda- Berani Sukses- Menolak untuk Kalah- Grafik-grafik Kehidupan- Pendobrak Kotak (BOX – BREAKER)- Mengapa Senang menjadi Manusia Murah ?

Basith57 @ Basith57 @ yahoo.comyahoo.com08.1111.9708.1111.97

3636

Nice to Nice to see see YOU YOU guysguys

“Mengenal Diri Sebagai Langkah Awal Wujudkan Mimpi”

Change !

Know your self,know your opponent,

know the situation.

- Zun Tsu -

To win a war

SEORANG PEMUDA (DENGAN KEMAUAN

KUAT) BISA MERUBAH DUNIA !

SHAKE HAND

indonesia

indonesia

EXPLODE YOUR

POTENTIAL

abdulBasith, Manajemen FEM IPB,

08-1111-9736, basith57@yahoo.com

EXPLODE YOUR

POTENTIALEXPLODE YOUR

POTENTIAL

BE THE BEST OF YOUFIND THE NEW YOU

“PADA SEEKOR ULAT TAK TERSEDIA INFORMASI YG BISA MEMBUAT KITA MENYIMPULKAN BAHWA DIA AKAN

MENJADI KUPU-KUPU” (BUCKMINSTER FULLER)

before

AFTER …? KECEMERLANGANMU DI MASA

DEPAN BERGANTUNG PADA KEBERANIANMU MENGUKIR

MASA DEPANMU KINI

LET’S START WITH THE END

IN MIND

Find the CEO withinYou Inc.

SOFTSKILLS UNTUK MERAIH KESUKSESAN

Why soft

skills ?

Pemain Sepak Bola

Pemain Sepak Bola

Hard Skillso Berlario Mengoper bolao Merebut bolao Bertahano Menyerang

Sample

Soft SkillsKerja Tim Gigih dan beraniSportifMengambil

InisiatifBerani Mengambil

Keputusan

Attributes of a Peak Performer

DEL WORKBOOK : PG 5

Mindset

Skillset

80%

20%

PENENTU KESUKSESAN …

10%

15%

INTERPERSONALRELATIONSHIP

SKILL

KNOWLEDGE

ATTITUDE

COMPONENT OF SUCCESS

20%

80%

Technical Mindset

OUR EDUCATION SYSTEM

90

10

0 20 40 60 80 100

Hardskills

Softskills

 Intrapersonal Skill

Transforming CharacterTransforming Beliefs

Change managementStress managementTime management

Creative thinking processesGoal setting & life purpose

Accelerated learning techniques

Interpersonal SkillCommunication skillsRelationship buildingMotivation skillsLeadership skillsSelf-marketing skillsNegotiation skillsPresentation skillsPublic speaking skills

MANA YANG SANGAT KITA PERLUKAN

Iowa’s Targeting Life Skills Wheel

http://www.extension.iastate.edu/4H/lifeskills/homepage.html

Applying 4-H model for students

• HEAD– Academic success– Creativity– Decision-making and reasoning

skills– Facing challenges / taking initiative

• HEART– Communication skills– Close relationships with caring

adults– Peer relationships and friendships– Respect for diversity– Social justice and ethics– Connection and belonging– Family relationships

• HANDS– Citizenship and contribution– Taking an active role with adults– Leadership– Workforce preparation

• HEALTH– Sense of autonomy and

empowerment– Physical health and well-being– Emotional health and well-being– Understanding and valuing

yourself– Vision for the future– Spirituality

Excellent Intra&interpersonal Skill

Dealing with Expectation

• Understanding others• Know how to manage others

ACTIVEACTIVE

PASSIVEPASSIVE

FRIENDLYFRIENDLYUNFRIENDLYUNFRIENDLY

I = INFLUENCEFocus : People

(Sanguine)

Communicating style : SellManagerial Style : DemocraticMotivators : Social

Recognition & Popularity

Fears : RejectionQuestion : Who?Concern : Personality

S = STEADINESSFocus : People

(Phlegmatic)

Communicating style : ListenManagerial Style : ProceduralMotivators : Job Contract

& Group Inclusion

Fears : InsecurityQuestion : Why?Concern : Experience

C = COMPLIANCEFocus : Policy

(Melancholic)

Communicating style : WriteManagerial Style : UnpredictableMotivators : Job specs &

Job rules

Fears : ConflictQuestion : How?Concern : Know-How

D = DOMINANCEFocus : Power

(Choleric)

Communicating style : TellManagerial Style : AutocraticMotivators : Tangible

Goals

Fears : FailureQuestion : What?Concern : Forcefulness

Dominance (Power)choleric

High• Driving• Forceful• Inquisitive• Direct• Self-starter• Assertive• Demanding

Low• Conservative• Mild• Hesitant• Non-Demanding• Cautious

Influence (Outgoing)sanguine

High

• Communicative• Persuasive• Friendly• Optimistic• Influential• Charming

Low

• Emotional• Probing• Reserved• Suspicious• Withdrawn• Serious

Steadiness (Harmony)plegmatic

High

• Amiable• Kind• Patient• Persistent• Good listener• Dependable• Self-Controlled

Low

• Dynamic• Mobile• Active• Alert• Eager• Demonstrative

Compliance (Thinker)melancholic

High

• Compliant• Careful• Systematic• Accurate• Perfectionist• Precise• Logical

Low

• Firm• Independent• Stubborn• Strong-willed• Self righteous• Fearless

Boss

Me

Sub Ordinate

Peer

Me - Boss

Sub Ordinate Peer

colleague

How to handle … ?

• Complaints• Conflict• Emotions

Make a rapport

Influence a high ‘D’

• Relate to goals• Present options• Argue facts• Be precise & organized• Direct approach• Emphasize result & outcome

If You Are a High ‘D’

• Actively listen• Give time for explanation• Try to be less dominant & forceful with more

passive personalities

Influence a high ‘I’

• Share feelings• Discuss ideas• When disagree, explore alternatives• Friendly approach• Be clear on issues• Agree on specifics

If You Are a High ‘I’

• Try not to over promise• Probe more with passive personalities• Actively listen for issues behind feelings

Influence a high ‘S’

• Support feelings• Give time – discuss thoroughly• Don’t rush• Be sincere• Get agreement on timeline/next step

If You Are a High ’S’

• Try to be less tentative when sharing• Take initiative in sharing• Try not to understate problem areas

Influence a high ‘C’

• Support discussion with facts• Be systematic & organized• Give specific examples• Put things in writing• Provide support in high risk areas• Provide clear next steps

If You Are a High ‘C’

• Try not to be too critical• Share your feelings and ideas in addition to

presenting facts• Try not to be “black & white” about everyting

Assertiveness Skill

INTENTdo not harmful to others

BEHAVIORHonest, Direct, Expressive

Non Destructive

EFFECTSocio Cultural

Context

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

1 2 3 4 5Inaccurate Slightly Neither Slightly Accurate

Inaccurate Accurate

How Accurately Can You Describe Yourself?

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Extraversion (Factor I)

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Emotional Stability (Factor II)

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Agreeableness (Factor III)

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Conscientiousness (Factor IV)

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Openness to Experience (Factor V)

Reverse score items:1, 3, 4, 9, 12, 14, 15, 17, 19, 21, 25, 27, 28, 29,33, 34, 35, 37, 38, 40

1 = 52 = 43 = 34 = 25 = 1

Sum items:

1, 2, 11, 13, 25, 28, 32, 40 = Factor I

12, 14, 19, 21, 26, 33, 34, 36 = Factor II

4, 6, 15, 20, 27, 30, 38, 39 = Factor III

3, 9, 10, 17, 22, 24, 29, 31 = Factor IV

5, 7, 8, 16, 18, 23, 35, 37 = Factor V