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Page 1: Excellent Interpersonal Skill
Page 2: Excellent Interpersonal Skill

SAFRIduo

Selamat berjumpa

SALAM SEJAHTERA

BUAT ANDA SEMUA

Page 3: Excellent Interpersonal Skill

PERKENALKAN …• abdulBasith Achmad• Kendal, 17 Oktober 1957• Jl veteran 58 Bogor 16125• [email protected]; hp: 08.1111.9736• Dosen Jurusan Menejemen – FEM – IPB• Trainer PT Executrain.• Penulis Buku:

- Hidup Makmur dan Bermakna: Pilihan Anda- Berani Sukses- Menolak untuk Kalah- Grafik-grafik Kehidupan- Pendobrak Kotak (BOX – BREAKER)- Mengapa Senang menjadi Manusia Murah ?

Page 4: Excellent Interpersonal Skill

Basith57 @ Basith57 @ yahoo.comyahoo.com08.1111.9708.1111.97

3636

Page 5: Excellent Interpersonal Skill

Nice to Nice to see see YOU YOU guysguys

Page 6: Excellent Interpersonal Skill

“Mengenal Diri Sebagai Langkah Awal Wujudkan Mimpi”

Page 7: Excellent Interpersonal Skill

Change !

Page 8: Excellent Interpersonal Skill

Know your self,know your opponent,

know the situation.

- Zun Tsu -

To win a war

Page 9: Excellent Interpersonal Skill

SEORANG PEMUDA (DENGAN KEMAUAN

KUAT) BISA MERUBAH DUNIA !

SHAKE HAND

Page 10: Excellent Interpersonal Skill

indonesia

Page 11: Excellent Interpersonal Skill

indonesia

Page 12: Excellent Interpersonal Skill

EXPLODE YOUR

POTENTIAL

abdulBasith, Manajemen FEM IPB,

08-1111-9736, [email protected]

EXPLODE YOUR

POTENTIALEXPLODE YOUR

POTENTIAL

BE THE BEST OF YOUFIND THE NEW YOU

Page 13: Excellent Interpersonal Skill

“PADA SEEKOR ULAT TAK TERSEDIA INFORMASI YG BISA MEMBUAT KITA MENYIMPULKAN BAHWA DIA AKAN

MENJADI KUPU-KUPU” (BUCKMINSTER FULLER)

Page 14: Excellent Interpersonal Skill
Page 15: Excellent Interpersonal Skill
Page 16: Excellent Interpersonal Skill

before

Page 17: Excellent Interpersonal Skill

AFTER …? KECEMERLANGANMU DI MASA

DEPAN BERGANTUNG PADA KEBERANIANMU MENGUKIR

MASA DEPANMU KINI

Page 18: Excellent Interpersonal Skill

LET’S START WITH THE END

IN MIND

Page 19: Excellent Interpersonal Skill

Find the CEO withinYou Inc.

Page 20: Excellent Interpersonal Skill

SOFTSKILLS UNTUK MERAIH KESUKSESAN

Page 21: Excellent Interpersonal Skill

Why soft

skills ?

Page 22: Excellent Interpersonal Skill

Pemain Sepak Bola

Pemain Sepak Bola

Hard Skillso Berlario Mengoper bolao Merebut bolao Bertahano Menyerang

Sample

Soft SkillsKerja Tim Gigih dan beraniSportifMengambil

InisiatifBerani Mengambil

Keputusan

Page 23: Excellent Interpersonal Skill

Attributes of a Peak Performer

DEL WORKBOOK : PG 5

Mindset

Skillset

80%

20%

Page 24: Excellent Interpersonal Skill

PENENTU KESUKSESAN …

10%

15%

INTERPERSONALRELATIONSHIP

SKILL

KNOWLEDGE

ATTITUDE

Page 25: Excellent Interpersonal Skill

COMPONENT OF SUCCESS

20%

80%

Technical Mindset

OUR EDUCATION SYSTEM

90

10

0 20 40 60 80 100

Hardskills

Softskills

Page 26: Excellent Interpersonal Skill

 Intrapersonal Skill

Transforming CharacterTransforming Beliefs

Change managementStress managementTime management

Creative thinking processesGoal setting & life purpose

Accelerated learning techniques

Interpersonal SkillCommunication skillsRelationship buildingMotivation skillsLeadership skillsSelf-marketing skillsNegotiation skillsPresentation skillsPublic speaking skills

MANA YANG SANGAT KITA PERLUKAN

Page 27: Excellent Interpersonal Skill

Iowa’s Targeting Life Skills Wheel

http://www.extension.iastate.edu/4H/lifeskills/homepage.html

Page 28: Excellent Interpersonal Skill

Applying 4-H model for students

• HEAD– Academic success– Creativity– Decision-making and reasoning

skills– Facing challenges / taking initiative

• HEART– Communication skills– Close relationships with caring

adults– Peer relationships and friendships– Respect for diversity– Social justice and ethics– Connection and belonging– Family relationships

• HANDS– Citizenship and contribution– Taking an active role with adults– Leadership– Workforce preparation

• HEALTH– Sense of autonomy and

empowerment– Physical health and well-being– Emotional health and well-being– Understanding and valuing

yourself– Vision for the future– Spirituality

Page 29: Excellent Interpersonal Skill
Page 30: Excellent Interpersonal Skill

Excellent Intra&interpersonal Skill

Page 31: Excellent Interpersonal Skill

Dealing with Expectation

• Understanding others• Know how to manage others

Page 32: Excellent Interpersonal Skill

ACTIVEACTIVE

PASSIVEPASSIVE

FRIENDLYFRIENDLYUNFRIENDLYUNFRIENDLY

I = INFLUENCEFocus : People

(Sanguine)

Communicating style : SellManagerial Style : DemocraticMotivators : Social

Recognition & Popularity

Fears : RejectionQuestion : Who?Concern : Personality

S = STEADINESSFocus : People

(Phlegmatic)

Communicating style : ListenManagerial Style : ProceduralMotivators : Job Contract

& Group Inclusion

Fears : InsecurityQuestion : Why?Concern : Experience

C = COMPLIANCEFocus : Policy

(Melancholic)

Communicating style : WriteManagerial Style : UnpredictableMotivators : Job specs &

Job rules

Fears : ConflictQuestion : How?Concern : Know-How

D = DOMINANCEFocus : Power

(Choleric)

Communicating style : TellManagerial Style : AutocraticMotivators : Tangible

Goals

Fears : FailureQuestion : What?Concern : Forcefulness

Page 33: Excellent Interpersonal Skill

Dominance (Power)choleric

High• Driving• Forceful• Inquisitive• Direct• Self-starter• Assertive• Demanding

Low• Conservative• Mild• Hesitant• Non-Demanding• Cautious

Page 34: Excellent Interpersonal Skill

Influence (Outgoing)sanguine

High

• Communicative• Persuasive• Friendly• Optimistic• Influential• Charming

Low

• Emotional• Probing• Reserved• Suspicious• Withdrawn• Serious

Page 35: Excellent Interpersonal Skill

Steadiness (Harmony)plegmatic

High

• Amiable• Kind• Patient• Persistent• Good listener• Dependable• Self-Controlled

Low

• Dynamic• Mobile• Active• Alert• Eager• Demonstrative

Page 36: Excellent Interpersonal Skill

Compliance (Thinker)melancholic

High

• Compliant• Careful• Systematic• Accurate• Perfectionist• Precise• Logical

Low

• Firm• Independent• Stubborn• Strong-willed• Self righteous• Fearless

Page 37: Excellent Interpersonal Skill

Boss

Me

Sub Ordinate

Peer

Page 38: Excellent Interpersonal Skill

Me - Boss

Sub Ordinate Peer

colleague

Page 39: Excellent Interpersonal Skill

How to handle … ?

• Complaints• Conflict• Emotions

Page 40: Excellent Interpersonal Skill

Make a rapport

Page 41: Excellent Interpersonal Skill
Page 42: Excellent Interpersonal Skill

Influence a high ‘D’

• Relate to goals• Present options• Argue facts• Be precise & organized• Direct approach• Emphasize result & outcome

Page 43: Excellent Interpersonal Skill

If You Are a High ‘D’

• Actively listen• Give time for explanation• Try to be less dominant & forceful with more

passive personalities

Page 44: Excellent Interpersonal Skill

Influence a high ‘I’

• Share feelings• Discuss ideas• When disagree, explore alternatives• Friendly approach• Be clear on issues• Agree on specifics

Page 45: Excellent Interpersonal Skill

If You Are a High ‘I’

• Try not to over promise• Probe more with passive personalities• Actively listen for issues behind feelings

Page 46: Excellent Interpersonal Skill

Influence a high ‘S’

• Support feelings• Give time – discuss thoroughly• Don’t rush• Be sincere• Get agreement on timeline/next step

Page 47: Excellent Interpersonal Skill

If You Are a High ’S’

• Try to be less tentative when sharing• Take initiative in sharing• Try not to understate problem areas

Page 48: Excellent Interpersonal Skill

Influence a high ‘C’

• Support discussion with facts• Be systematic & organized• Give specific examples• Put things in writing• Provide support in high risk areas• Provide clear next steps

Page 49: Excellent Interpersonal Skill

If You Are a High ‘C’

• Try not to be too critical• Share your feelings and ideas in addition to

presenting facts• Try not to be “black & white” about everyting

Page 50: Excellent Interpersonal Skill

Assertiveness Skill

INTENTdo not harmful to others

BEHAVIORHonest, Direct, Expressive

Non Destructive

EFFECTSocio Cultural

Context

Page 51: Excellent Interpersonal Skill

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

1 2 3 4 5Inaccurate Slightly Neither Slightly Accurate

Inaccurate Accurate

How Accurately Can You Describe Yourself?

Page 52: Excellent Interpersonal Skill

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Extraversion (Factor I)

Page 53: Excellent Interpersonal Skill

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Emotional Stability (Factor II)

Page 54: Excellent Interpersonal Skill

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Agreeableness (Factor III)

Page 55: Excellent Interpersonal Skill

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Conscientiousness (Factor IV)

Page 56: Excellent Interpersonal Skill

1. Bashful

15. Harsh

29. Sloppy2. Bold

16. Imaginative

30. Sympathetic3. Careless

17. Inefficient

31. Systematic4. Cold

18. Intellectual

32. Talkative5. Complex

19. Jealous

33. Temperamental6. Cooperative

20. Kind

34. Touchy7. Creative

21. Moody

35. Uncreative8. Deep

22. Organized

36. Unenvious9. Disorganized

23. Philosophical

37. Unintellectual10. Efficient

24. Practical

38. Unsympathetic11. Energetic

25. Quiet

39. Warm12. Envious

26. Relaxed

40. Withdrawn13. Extraverted

27. Rude14. Fretful

28. Shy

Openness to Experience (Factor V)

Page 57: Excellent Interpersonal Skill

Reverse score items:1, 3, 4, 9, 12, 14, 15, 17, 19, 21, 25, 27, 28, 29,33, 34, 35, 37, 38, 40

1 = 52 = 43 = 34 = 25 = 1

Sum items:

1, 2, 11, 13, 25, 28, 32, 40 = Factor I

12, 14, 19, 21, 26, 33, 34, 36 = Factor II

4, 6, 15, 20, 27, 30, 38, 39 = Factor III

3, 9, 10, 17, 22, 24, 29, 31 = Factor IV

5, 7, 8, 16, 18, 23, 35, 37 = Factor V

Page 58: Excellent Interpersonal Skill