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UNIVERSITY OF

CALIFORNIA,LOS ANGELES (UCLA)

E-business On Education Study Case


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Background

UCLA has used elements of electronic commerce for many years, starting with EDIfor invoices and then EFTPOS

In the mid-1990s the Chancellor decreed that UCLA would develop integrated,web-based systems

In the late 1990s, student web sites were developed and students were ableto pay online using credit cards

UCLA adopted a strategy in 1998 to invest USA $7m to web-enable themajor transactional legacy systems including the financial and Walkerpurchasing systems

A key feature of UCLAs development of web facilities in the eProcurementarea is the use of real time transactions

UCLAs New Business Architecture Technology Strategy is committed to reducing oreliminating all paper-based processes

establishing eBusiness solutions; adopting industry technology and standards for webapplications and ensuring adequate authentication and security by the end of 2002


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UCLA eBusiness systems

Virtual Student Services

EProcurement

Virtual Human Resource Management

Virtual Organisational Performance and Reporting Management

Business Portal


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Student Portal URSA

based on the principle of self-service

enables the student, using anencrypted Personal IdentificationNumber (PIN)

change biographical details

request a particular time for a classand enter a name on a wait list for aparticular class and access results

Students can make payments onlineusing credit cards for tuition, parking,dining, and housing

a campus debit card, Bruincard,enables students to make paymentsto various food venues on campus,the bookstore, the medical centreand to make purchases from localmerchants, using an account set up

with and maintained by the university.

www.ursa.ucla.edu

The student self-service webapplication for delivering virtualstudent services


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Student Web Portal MyUCLA

allows applicants,students and alumni toaccess University

calendars and pastexaminations andreading lists, view staffcontact lists and hostsweb sites for everycourse, includingsyllabus, reading lists,discussion boards, andother instructional


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eProcurement BruinBuy

In June 2001 an eProcurement system, BruinBuy, which has been inplanning mode for some time, was launched, enabling the current2,500 authorised staff throughout UCLA to purchase goods online.

The university built the eProcurement system in collaboration withCommerce One and the developer of their purchasing/AP system,Walker.

A feature of UCLAs eProcurement system is that it is real-time, that istransactions occur instantly, not overnight.


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eProcurement BruinBuy


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Business drivers

The provision of a web-based student portal, offering a range of services, is driven by adesire to eliminate queues for students and to provide services online, in many cases, 24hours a day, seven days a week.

The development of an eProcurement system is being driven by a number of

factors, including the desire to save money on transactions.

eProcurement at UCLA eventually will lead to more streamlined relationships withvendors and improved invoicing procedures

Electronic processing will increase the speed of procurement, greatly improveefficiencies and eliminate errors

Another driver of the eBusiness strategies is the desire to extend the life of the legacysystems such as the general ledger and accounts payable.


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Benefits

in 1994-95, that the savings could

eventually be in the order of USA$10mper annum.

UCLA currently estimates the savings at

USA$6m, before the implementation ofthe eProcurement system.


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Challenges and responses

A major challenge faced by the University is the privacy andsecurity of student electronic information.

A second major challenge for UCLA in moving toeBusiness is coping with the viability of businesspartners.

A third challenge that arises with eProcurement is that

not many vendors currently have electronic catalogues.

A fourth challenge is that the field of eBusiness is moving sorapidly according to Susan Abeles.


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Business portal

BusinessPortal

EnableTecnology

People

Processes &Policies

OrganitationalPerformanceand Controls

FinansialSystems

andReporting

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