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ANALISA PENGARUH ROLE CONFLICT, ROLE OVERLOAD,

DAN SELF ESTEEM TERHADAP JOB PERFORMANCE ;

TELAAH PADA KARYAWAN HOTEL SANTIKA PREMIERE

ICE BSD CITY

SKRIPSI

Diajukan sebagai Salah Satu Syarat untuk Memperoleh Gelar

Sarjana Ekonomi (S.E.)

Nama : Nita Puspita Sari

Nim : 13130110052

Program Studi : Manajemen

Fakultas : Bisnis

UNIVERSITAS MULTIMEDIA NUSANTARA

TANGERANG

2018

Analisa Pengaruh Role..., Nita Puspita Sari, FB UMN, 2018

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KATA PENGANTAR

Puji dan syukur telah diberikan kepada penulis sehingga penulis dapat

menyelesaikan skripsi yang berjudul “Analisa Pengaruh Role Conflict, Role

Overload, dan Self Esteem Terhadap Job Performance ; Telaah Pada Karyawan

Hotel Santika Premiere ICE BSD City” dengan baik dan tepat pada waktu yang

sudah ditentukan. Skripsi ini dibuat guna memperoleh gelar Sarjana Ekonomi

(S.E.) di Universitas Multimedia Nusantara.

Skripsi yang telah dibuat oleh peneliti ini juga tidak terlepas dari dari

bantuan, bimbingan dan dukungan dari berbagai pihak. Maka dari itu, penulis

ingin menyampaikan ucapan terima kasih kepada semua pihak yang telah

membantu dalam proses penyusunan laporan ini, khususnya kepada:

1. Buddha karena atas kasih dan karunia-Nya yang begitu besar sehingga peneliti

dapat menyelesaikan skripsi ini dengan baik dan tepat pada waktunya.

2. Keluarga tercinta Papi, Mami, Ko Niki, Ensoh Meilisa, dan Ninda serta seluruh

keluarga besar yang selalu memberi dukungan baik doa, materi, maupun moril

yang membuat penulis menyelesaikan skripsi ini.

3. Ibu Nurina Putri Handayani, S.E., M.M. selaku pembimbing dalam pembuatan

skripsi yang selalu memberikan bantuan, masukan dan dukungan selama proses

pembuatan skripsi.


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4. Bapak Drs. J. Johny Natu Prihanto, M.M. selaku Ketua Sidang yang senantiasa

memberikan banyak masukan sehingga skripsi peneliti menjadi lebih sempurna.

5. Ibu Santi Rimadias, S.P., M.Si. selaku Penguji Ahli yang berbaik hati dan

senantiasa memberikan banyak masukan kepada skripsi peneliti.

6. Ibu Dewi Wahyu Handayani, S.E., M.M. selaku Ketua Program Studi

Manajemen yang memberikan dukungan dan masukan selama proses pembuatan

skripsi.

7. Seluruh responden yang telah berbaik hati untuk meluangkan waktu dan

tenaganya untuk mengisi kuesioner penelitian ini, sehingga penelitian ini dapat

diselesaikan dengan baik.

8. Novianti Susanti, Citra Khairunnisa, Yayuk Hendriani, Janice Angelina, Dinda

Cancerita, Sheilla Maria Colin, Aldo Winata, Florencya Nayoan, dan semua pihak

yang sudah membantu dan mendukung peneliti sehingga dapat menyelesaikan

skripsi ini.

Peneliti menyadari bahwa skripsi ini masih jauh dari kesempurnaan. Maka

dari itu peneliti mengharapkan kritik dan saran yang bersifat membangun,

sehingga kelak peneliti dapat menghasilkan karya yang lebih baik lagi.

Tangerang, 14 Februari 2018


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Nita Puspita Sari


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ABSTRAK

Karyawan yang berkualitas dan mampu menjadi pribadi hotelier yang handal di

bidangnya akan menjadi nilai tambah untuk memanjakan setiap tamu dengan hasil

yang terbaik untuk setiap tamu. Oleh karena itu, penelitian ini akan membahas

tentang analisa pengaruh role conflict, role overload, dan self esteem terhadap job

performance pada karyawan Hotel Santika Premiere ICE BSD City.

Pada penelitian ini, penyebaran kuesioner dilakukan terhadap 95 orang responden

yang merupakan seorang karyawan kontrak yang bekerja di Hotel Santika

Premiere ICE BSD City. Metode penelitian yang digunakan adalah metode

penelitian kuantitatif dan deskriptif.

Hasil dari penelitian ini menunjukkan bahwa role conflict berpengaruh terhadap

variabel job performance, hal ini dapat dilihat dari hasil uji t, yaitu sebesar -2.312

< tabel t 1.661. Sementara itu, role overload juga berpengaruh terhadap variabel

job performance, hal ini dapat dilihat dari hasil uji t, yaitu sebesar -6.088 < tabel t

1.661 dan variabel self esteem berpengaruh terhadap variabel job performance,

hal ini dapat dilihat dari hasil uji t, yaitu sebesar 15.227 > tabel t 1.661.

Kesimpulan dari penelitian ini menunjukkan bahwa role conflict memiliki

pengaruh negatif terhadap job performance, role overload memiliki pengaruh

negatif terhadap job performance, dan self esteem memiliki pengaruh positif

terhadap job performance. Saran yang diberikan peneliti adalah sebaiknya

perusahaan membuat career path atau career planning untuk mengapresiasi

pekerjaannya.

Kata Kunci : role conflict, role overload, self esteem, job performance, industri

hotel


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ABSTRACT

Qualified employees and able to be a reliable hotel personality in their field will

be an added pleasure to pamper every guest with the best results for every guest.

Therefore, this research will discuss about the influence of role collision, role

overload, and self esteem on employee performance at Hotel Hotel Santika

Premiere ICE BSD City.

In this study, questionnaires were distributed to 95 respondents who were

employees at the Santika Premiere ICE BSD City Hotel. The research method

used is quantitative and descriptive study method.

The results of this study indicate a role conflict on job performance variables, this

can be seen from the results of t test, ie -2.312 <table t 1.661. Meanwhile, the role

of overload also affects the performance of variables, this can be seen from the

results of t test, which is equal to -6.088 <table t 1.661 and variable self esteem

performance of the variable on performance, this can be seen from the results of t

test, which is 15.227> table t 1.661.

The results of this study indicate that role conflict has a negative effect on work

performance, role overload has a negative effect on work performance, and self

esteem has a positive effect on work performance. The advice given by the

researchers is career planning or career planning to appreciate their work.

Keywords: role conflict, role overload, self-esteem, job performance, hotel

industry


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DAFTAR ISI

LEMBAR PENGESAHAN ...................................................................................... ii

LEMBAR PERNYATAAN ...................................................................................... iii

KATA PENGANTAR ............................................................................................... iv

ABSTRAK ................................................................................................................. vi

ABSTRACT ................................................................................................................ vii

DAFTAR ISI.............................................................................................................. viii

DAFTAR GAMBAR ................................................................................................. xiii

DAFTAR TABEL ..................................................................................................... xv

BAB I .......................................................................................................................... 1

PENDAHULUAN ..................................................................................................... 1

1.1 Latar Belakang ...................................................................................................... 1

1.2 Rumusan Masalah ................................................................................................. 11

1.3 Tujuan Penelitian .................................................................................................. 11

1.4 Manfaat Penelitian ................................................................................................ 12

1.5 Batasan Masalah ................................................................................................... 12

1.6 Sistematika Penulisan ........................................................................................... 13

BAB II ........................................................................................................................ 14

LANDASAN TEORI ................................................................................................ 14

2.1 Manajemen ............................................................................................................ 14

2.2 Sumber Daya Manusia .......................................................................................... 15

2.2.1 Fungsi Sumber Daya Manusia ................................................................... 16

2.3 Pengertian Stress ................................................................................................... 18

2.4 Role Conflict ......................................................................................................... 20

2.4.1 Komponen Role Conflict ............................................................................ 21

2.5 Role Overload ....................................................................................................... 22


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2.5.1 Teori Dinamika Role Overload .................................................................. 23

2.6 Self Esteem ............................................................................................................ 24

2.7 Job Performance ................................................................................................... 24

2.8 Hubungan Antar Variabel ..................................................................................... 26

2.8.1 Pengaruh Role Conflict Terhadap Job Performance .................................. 26

2.8.2 Pengaruh Role Overload Terhadap Job Performance ................................ 27

2.8.3 Pengaruh Self Esteem Terhadap Job Performance .................................... 28

2.9 Model Penelitian ................................................................................................... 31

2.10 Hipotesa Penelitian ............................................................................................. 31

BAB III ....................................................................................................................... 40

GAMBARAN UMUM PERUSAHAAN .................................................................. 40

3.1 Profile Perusahaan ................................................................................................ 40

3.1.1 Deskripsi Perusahaan ................................................................................. 40

3.1.2 Visi dan Misi .............................................................................................. 48

3.2 Struktur Organisasi ............................................................................................... 49

3.2.1 Struktur Organisasi Keseluruhan Hotel Santika Premiere ICE BSD City . 49

3.3 Desain Penelitian .................................................................................................. 50

3.3.1 Research Data ............................................................................................ 51

3.3.2 Jenis Penelitian ........................................................................................... 52

3.3.3 Metode Penelitian ....................................................................................... 52

3.4 Ruang Lingkup Penelitian ..................................................................................... 53

3.4.1 Target Populasi dan Sampel ....................................................................... 53

3.4.2 Sampling Techniques.................................................................................. 54

3.4.3 Sampling Size ............................................................................................. 56

3.5 Teknik Pengumpulan Data .................................................................................... 57

3.5.1 Sumber dan Cara Pengumpulan Data ......................................................... 57


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3.5.2 Metode Pengumpulan Data ........................................................................ 57

3.6 Periode Penelitian ................................................................................................. 58

3.7 Definisi Operasional Variabel ............................................................................... 59

3.7.1 Independent Variabel ................................................................................. 59

3.7.2 Dependent Variabel .................................................................................... 60

3.8 Teknik Pengolahan Analisis Data ......................................................................... 61

3.8.1 Uji Instrumen ............................................................................................. 61

3.8.2 Uji Validitas ............................................................................................... 62

3.8.3 Uji Reabilitas .............................................................................................. 62

3.8.4 Uji Asumsi Klasik ...................................................................................... 63

3.8.4.1 Uji Multikoloniearitas ................................................................... 63

3.8.4.2 Uji Heteroskedastisitas .................................................................. 63

3.8.4.3 Uji Normalitas ............................................................................... 63

3.8.5 Uji Model ................................................................................................... 64

3.8.5.1 Uji Koefisien Determinasi ............................................................ 64

3.8.6 Uji Hipotesis ............................................................................................... 65

3.8.6.1 Uji Signifikan Parameter Individual (Uji Statistik t) .................... 65

3.8.6.2 Uji Regresi Berganda .................................................................... 65

3.8.7 Tabel Operasional Variabel ........................................................................ 66

BAB IV ....................................................................................................................... 69

ANALISIS DAN PEMBAHASAN ........................................................................... 69

4.1 Deksripsi Hasil Penelitian ..................................................................................... 69

4.1.1 Profile Responden ...................................................................................... 69

4.2 Analisis Statistik Deskriptif .................................................................................. 76

4.2.1 Role Conflict (X1) ....................................................................................... 77

4.2.2 Role Overload (X2) ..................................................................................... 80


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4.2.3 Self Esteem (X3) ......................................................................................... 82

4.2.4 Job Performance (Y) .................................................................................. 84

4.3 Uji Instrumen ........................................................................................................ 86

4.3.1 Uji Validitas ............................................................................................... 86

4.3.1.1 Uji Validitas Untuk Pretest Dengan 30 Responden ...................... 87

4.3.1.2 Uji Validitas Untuk Maintest ........................................................ 97

4.3.2 Uji Reliabilitas ........................................................................................... 103

4.3.2.1 Uji Reliabilitas Untuk Prestest ...................................................... 103

4.3.2.2 Uji Reliabilitas Untuk Maintest .................................................... 108

4.4 Uji Asumsi Klasik ................................................................................................. 111

4.4.1 Uji Multikolonieritas .................................................................................. 111

4.4.2 Uji Heterokedastisitas ................................................................................ 112

4.4.3 Uji Normalitas ............................................................................................ 113

4.5 Uji Model .............................................................................................................. 114

4.5.1 Uji Koefisien Determinasi .......................................................................... 114

4.6 Uji Hipotesis ......................................................................................................... 115

4.6.1 Uji Signifikan Parameter Individual (Uji Statistik t) .................................. 115

4.6.2 Uji Regresi Berganda ................................................................................. 118

4.7 Implikasi Manajerial ............................................................................................. 120

4.7.1 Pengaruh Role Conflict Terhadap Job Performance .................................. 120

4.7.2 Pengaruh Role Overload Terhadap Job Performance ................................ 122

4.7.3 Pengaruh Self Esteem Terhadap Job Performance ..................................... 123

BAB V ........................................................................................................................ 125

KESIMPULAN DAN SARAN ................................................................................. 125

5.1 Kesimpulan ........................................................................................................... 125

5.2 Saran ..................................................................................................................... 126


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5.2.1 Saran Untuk Perusahaan............................................................................. 126

5.2.2 Saran Untuk Peneliti................................................................................... 129

DAFTAR PUSTAKA

LAMPIRAN


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DAFTAR GAMBAR

Gambar 1.1 Kunjungan Bulanan Wisatawan Mancanegara ....................................... 1

Gambar 1.2 Tingkat Penghunian Kamar (TPK) Hotel Bintang .................................. 3

Gambar 1.3 TPK Hotel Bintang Juni 2016-Juni 2017 ................................................ 3

Gambar 2.1 Fungsi Sumber Daya Manusia ................................................................ 17

Gambar 2.2 Komponen Role Stress ............................................................................ 22

Gambar 3.1 Arti Grahawita Santika ............................................................................ 40

Gambar 3.2 Bagan PT. Grahawita Santika ................................................................. 42

Gambar 3.3 Logo Hotel Santika Premiere ICE BSD City .......................................... 43

Gambar 3.4 Gedung Hotel Santika Premiere ICE BSD City ...................................... 44

Gambar 3.5 Lobby Hotel Santika Premiere ICE BSD City ........................................ 45

Gambar 3.6 Ananta Lounge ........................................................................................ 45

Gambar 3.7 Mandalika Restaurant ............................................................................. 45

Gambar 3.8 Meeting Room ......................................................................................... 46

Gambar 3.9 Boardroom .............................................................................................. 46

Gambar 3.10 Hall Pagedangan ................................................................................... 46

Gambar 3.11 Sky Lounge ............................................................................................ 47

Gambar 3.12 Swimming Pool...................................................................................... 47

Gambar 3.13 Hotel Gym ............................................................................................. 47

Gambar 3.14 Alaya Spa .............................................................................................. 48

Gambar 3.15 Struktur Organisasi Keseluruhan Hotel Santika Premiere ICE BSD City

.................................................................................................................................... 49

Gambar 4.1 Identifikasi Responden Berdasarkan Jenis Kelamin ............................... 69

Gambar 4.2 Identifikasi Berdasarkan Usia ................................................................. 70

Gambar 4.3 Identifikasi Berdasarkan Pendidikan Terakhir ........................................ 71

Gambar 4.4 Identifikasi Berdasarkan Status Karyawan ............................................. 72

Gambar 4.5 Identifikasi Berdasarkan Masa Kerja ...................................................... 73


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Gambar 4.6 Identifikasi Berdasarkan Department ...................................................... 74

Gambar 4.7 Identifikasi Berdasarkan Jabatan ............................................................. 75

Gambar 4.8 Hasil Heteroskedastisitas Untuk Variabel Independent dari Role Conflict,

Role Overload, dan Self Esteem, serta Variabel Dependent Job Performance

................................................................................................................ 112

Gambar 4.9 Hasil Uji Normalitas Untuk Variabel Independent dari Role Conflict, Role

Overload, dan Self Esteem, serta Variabel Dependent Job Performance

................................................................................................................ 114


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DAFTAR TABEL

Tabel 2.1 Penelitian Terdahulu ................................................................................... 32

Tabel 3.1 Skala Likert ................................................................................................. 66

Tabel 3.2 Operasional Variabel .................................................................................. 74

Tabel 4.1 Kategori Penilaian Rata-Rata Jawaban Responden Untuk Variabel

Positif ........................................................................................................ 76

Tabel 4.2 Kategori Penilaian Rata-Rata Jawaban Responden Untuk Variabel

Negatif ...................................................................................................... 76

Tabel 4.3 Penilaian Responden Terhadap Variabel Role Conflict .............................. 77

Tabel 4.4 Penilaian Responden Terhadap Variabel Role Overload ............................ 80

Tabel 4.5 Penilaian Responden Terhadap Variabel Self Esteem ................................. 82

Tabel 4.6 Penilaian Responden Terhadap Variabel Job Performance........................ 84

Tabel 4.7 Uji Validitas Pretest Untuk Variabel Role Conflict (X1) ............................ 87

Tabel 4.8 Uji Validitas Pretest Untuk Variabel Role Overload (X2) .......................... 88

Tabel 4.9 Uji Validitas Pretest Untuk Variabel Role Overload (X2) .......................... 90

Tabel 4.10 Uji Validitas Pretest Untuk Variabel Self Esteem (X3) ............................. 91

Tabel 4.11 Uji Validitas Pretest Untuk Variabel Job Performance (Y) ..................... 92

Tabel 4.12 Uji Validitas Pretest Untuk Variabel Job Performance (Y) ..................... 93

Tabel 4.13 Hasil Uji Validitas Pretest ......................................................................... 95

Tabel 4.14 Hasil Uji Validitas Pretest ......................................................................... 96

Tabel 4.15 Uji Validitas Maintest Untuk Variabel Role Conflict (X1) ....................... 97

Tabel 4.16 Uji Validitas Maintest Untuk Variabel Role Overload (X2) ..................... 98

Tabel 4.17 Uji Validitas Maintest Untuk Variabel Self Esteem (X3) .......................... 99

Tabel 4.18 Uji Validitas Maintest Untuk Variabel Job Performance (Y) .................. 100

Tabel 4.19 Hasil Uji Validitas Maintest...................................................................... 102

Tabel 4.20 Uji Reliabilitas Pretest Untuk Variabel Role Conflict (X1) ....................... 103


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Tabel 4.21 Uji Reliabilitas Pretest Untuk Variabel Role Overload (X2)..................... 103

Tabel 4.22 Uji Reliabilitas Pretest Untuk Variabel Role Overload (X2)..................... 104

Tabel 4.23 Uji Reliabilitas Pretest Untuk Variabel Self Esteem (X3) ......................... 104

Tabel 4.24 Uji Reliabilitas Pretest Untuk Variabel Job Performance (Y) .................. 105

Tabel 4.25 Uji Reliabilitas Pretest Untuk Variabel Job Performance (Y) .................. 105

Tabel 4.26 Hasil Uji Reliabilitas Pretest ..................................................................... 106

Tabel 4.27 Hasil Uji Reliabilitas Pretest ..................................................................... 107

Tabel 4.28 Uji Reliabilitas Maintest Untuk Role Conflict (X1) .................................. 108

Tabel 4.29 Uji Reliabilitas Maintest Untuk Role Overload (X2) ................................ 108

Tabel 4.30 Uji Reliabilitas Maintest Untuk Self Esteem (X3) ..................................... 109

Tabel 4.31 Uji Reliabilitas Maintest Untuk Job Performance (Y) ............................. 109

Tabel 4.32 Hasil Uji Reliabilitas Maintest .................................................................. 110

Tabel 4.33 Uji Multikolonieritas Untuk Variabel Independent dari Role Conflict, Role

Overload, dan Self Esteem, serta Variabel Dependent Job Performance . 111

Tabel 4.34 Uji Model Untuk Variabel Independent dari Role Conflict, Role Overload, dan

Self Esteem, serta Variabel Dependent Job Performance ......................... 115

Tabel 4.35 Uji Signifikan Parameter Individual (Uji Statistik t) Untuk Variabel

Independent dari Role Conflict, Role Overload, dan Self Esteem, serta

Variabel Dependent Job Performance ...................................................... 116

Tabel 4.36 Hasil Uji Hipotesis .................................................................................... 117

Tabel 4.37 Uji Regresi Untuk Variabel Independent dari Role Conflict, Role Overload,

dan Self Esteem, serta Variabel Dependent Job Performance .................. 118


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