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Organization change at MCRO KSA-Critical Thinking(MGT521)

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Post author:Jhon Smith

Post published:April 4, 2021

Post category:MGT 521 Critical Thinking

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Summary

The organization that had undergone changes in these recent years is the Mesned clinical

research organization which is abbreviated as MCRO. A well-reputed research

organization of Saudi Arabia (KSA). The organization is a contract-based research

organization that specializes in carrying out research in clinical studies throughout the

region of Africa and the Middle East.

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The key indicators of the organization illustrate its provision of services which includes

monitoring services, consultancy for different partners, and training services. The services

the company provides cover both clinical analysis and the pharmaceutical industries as

well. The company was officially recognized in 2005 with an ambition of becoming the

world’s renowned consultation organization in the field of pharmacy & clinical studies.

In these recent years, the company had gone through major changes in its structure and

the main idea behind this change was to make the company more efficient in its

operations and secondly its aims to achieve reliability & satisfaction for the clients. The

changes were made on the basis of hiring young talent from numerous parts of the

country and from renowned companies in order to encourage competition between them.

The company hopes to accomplish ethics & integrity by maintaining proper discipline &

honesty within the premises of the company.

Moreover, the major changes also dictate the quality of service & satisfaction to the client.

The layout for implementing this change is by proposing a proactive answer to the

challenges along with the flexibility to adjust its employees in accordance with the given

application. The major change of all is the merging with other consultation companies to

achieve collaboration in resolving the existing crises in the healthcare industry of the

country. The company plans to bring innovations, proper teamwork and the urgency to

address & resolve the problems residing in the country.

Steps for the changes to be implemented

Regarding the implementation, the steps taken by the company initiates from the

development of the hierarchy of the company in which it was decided that the company

will be hiring fresh graduates who belong to the medical field along with the batch of

experienced ones so that these two mindsets will be able to collaborate with each other in

performing tasks related to the medical industry in a better way.

The second step is the expansion of services which considers training for the medical

companies who are new to the industry, patient education, and regulatory affairs. The

services also include the management affairs proposed by the company and the following

are:

Site management

Data management

Quality management b& assurance

Project management

Risk management services & analysis

Supply logistics

Pharmacovigilance

So these are the services which were planned to be implemented in a very short period of

time. The third major step is the proper setup of the customer service department where

the feedbacks from the clients & the customers will address and analyzed. So these three

are the main steps that were initiated immediately.

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Discussion

Considering the involvement of the stakeholders in running the company, it is worthwhile

to mention that their role is very crucial to the company. Their main role is to set &

maintain the principle of the company. In the event of urgent changes, their role dictates

each and every amendment to be made and obeyed accordingly.

The main stakeholders of this company comprised of the chairman & the founder of the

company who is Ph. Abdullah Al-Mesned, the board of directors consisting of five

members, and the general manager for the company. They together run the company, and

their decisions are made in coordination with each other.

Key Strategies

The changes defined above were very appreciable and supportive for the company to grow

and prosper in order to receive huge recognition following a good reputation among the

public and in the eyes of the government as well. The changes regarding the hiring were

very effective, and on good terms, the company provided the way for the unemployed

youth to get an opportunity in this company.

On the other hand, the negative aspect of this change was the training of the company

which was not up to mark as what it supposed to be and so this could be the major hurdle

for the company on achieving their objectives. I would like to recommend the company on

hiring well-experienced professionals so that they can provide proper training to their

employees which will prove to be fruitful for the company regarding the quantity of

service and the level of satisfaction will be achieved.

References

Al-Sedairy, S. T. (2001). A change management model for Saudi construction industry.

International Journal of Project Management, 161-169.

Bawazir, S. A. (2014). Regulating clinical trials in Saudi Arabia. Applied Clinical

Research, Clinical Trials, and Regulatory Affairs, 2-9.

Idris, A. M. (2007). Cultural barriers to improved organizational performance in Saudi

Arabia. SAM Advanced Management Journal, 36.