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8/19/2019 MNJ_KUALITAS

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PROJECT QUALITYPROJECT QUALITY

MANAGEMENTMANAGEMENT

Ir. AGUNG NUGROHO, M.Kom

Teknik Elektro FT UNDIP


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OVERVIEWOVERVIEW

Project Mn!ement Kno"le#!e AreProject Mn!ement Kno"le#!e Are

$. Project Inte!rtion Mn!ement

%. Project &co'e Mn!ement

(. Project Time Mn!ement

). Project *o+t Mn!ement

. Project -lit/ Mn!ement

0. Project Hmn Re+orce+ Mn!ement

1. Project *ommniction Mn!ement

2. Project Procrement Mn!ement

3. Project Ri+k Mn!ement


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OVERVIEWOVERVIEW

Ho" to Ac4ie5e Project &cce++67/ 8lncin! +tke4ol#er+9 com'etin!#emn#+ :or ;

-lit/

&co'e

*o+t

Time


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PRO MANAGEMENTPRO MANAGEMENT

Proce++e+ incl#e ll t4e cti5itie+ o: t4e

'er:ormin! or!ni?tion t4t #etermine @lit/

'olicie+, o8jecti5e+, n# re+'on+i8ilitie+ +o

t4t t4e 'roject "ill +ti+:/ t4e nee#+ :or"4ic4 it "+ n#ertken


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$. -lit/ Plnnin!Identifying which quality standards are relevant to theproject and determining how to satisfy them

%. Per:orm -lit/ A++rnce Applying the planned, systematic quality activities toensure that the project employs all processes neededto meet requirements

(. Per:orm -lit/ *ontrolMonitoring specific project results to determinewhether they comply with relevant quality standardsand identifying ways to eliminate causes ofunsatisfactory performance



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1. Quality Planning

2. Perform Quality


3. Perform Quality Control


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R O * E & & F = O W D

I A G

R A M


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GOA= OF -UA=IT> PROGRAMGOA= OF -UA=IT> PROGRAM

• Fitne++ :or +e

Product/service produced must satisfy real needs

• *o+tmer +ti+:ctionProduct/service meet customer’s epectations

• *on:ormnce to t4e re@irement+

!he project must produce what it said it wouldproduce


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-UA=IT> *ON*EPT&-UA=IT> *ON*EPT&

•ero De:ect+"o tolerance for errors within the system

• T4e *+tomer I+ T4e NeBt Per+on In T4e Proce++

#onformance to requirements $ customer satisfaction

• Do T4e Ri!4t T4in! Ri!4t T4e Fir+t Time

%o it once in complete $ correct manner

• *ontino+ Im'ro5ement

Plan & %o & #hec' & Action

• Proce++ *'8ilit/

#apa(le of performing the required functions to achieve

the desire outcome


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-UA=IT> V& GRADE-UA=IT> V& GRADE

• -UA=IT> is the degree to which a set of

inherent characteristic fulfill requirements

• GRADE is a category assigned to products or

services having the same functional use (ut

different technical characteristics

• =OW -UA=IT> is always pro(lem, =OW

GRADE is not necessary a pro(lem


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-UA=IT> P=ANNING-UA=IT> P=ANNING


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*O&T OF -UA=IT>

• !he total costs that incurred (y investment inpreventing nonconformance to requirements,appraising the product or service forconformance to requirements, and failing tomeet requirement )rewor'*

• +ailure cost are often categoried into internaland eternal- +ailure cost are also called cost ofpoor quality

• !here are three types of costs that are incurred.Prevention costs, Appraisal #osts, and +ailure#osts


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W4t i+ t4e Mjor *o+t o: -lit/

• Prevention cost

• Appraisal cost

• Internal failure cost• ternal failure cost

• Measurement and test equipment-


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*O&T OF -UA=IT>*O&T OF -UA=IT>7EFORE AND AFTER -UA=IT> INITIATIVE7EFORE AND AFTER -UA=IT> INITIATIVE

re"ork

in+'ection

're5ention

in+'ection

C OF

TURNOVER

+5in!+

're5ention

7e:ore A:ter

re"ork


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PRO P=AN

0hould address, (ut not limited to .1 Project Management Methods

1 2oles $ 2esponsi(ilities

1 %elivera(les $ Milestones

1 0tandards for Monitoring $ #ontrol Purposes

1 Process 2eviews

1 Major #hec'points

1 Inspection $ Acceptance #riteria


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-UA=IT> TEAM FOR A PRO


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PERFORM -UA=IT> A&&URAN*EPERFORM -UA=IT> A&&URAN*E


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-UA=IT> A&&URAN*E-UA=IT> A&&URAN*E

V&V&

-UA=IT> *ONTRO=-UA=IT> *ONTRO=

• -lit/ A++rnce only chec' whetherit’s comply with the PRO*E&&, regardless

result, etc-

• -lit/ *ontrol comply with RE&U=T 3


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PERFORM -UA=IT> *ONTRO=PERFORM -UA=IT> *ONTRO=


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&tti+ticl -lit/ *ontrol

• Method used to measure varia(ility in a

product for evaluation and corrective

actions- 4hen the product eceeds the

(ounds of accepta(ility (ased onstatistical inference the product can (e

rejected with reasona(le assurance that

it does not meet requirements-


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Norml Di+tri8tion *r5e


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Mjor +/+tem+ "4ic4 +e# in

&tti+ticl -lit/ *ontrol

• Process #ontrol #harts

• Acceptance 0ampling


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*ontrol *4rt

U*=

=*=

02.%0C 3.)0C 33.1(C


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*ontrol *4rt in control

U*=

=*=

•

•

•

•

•

•

•

•

•

• •

•

•

•

•

•

•

• • •

•

•


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*ontrol *4rt Oto:*ontrol

U*=

=*=


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*ontrol *4rt H!!in! *ontrol =imit

U*=

=*=


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*ontrol *4rt Tren#

U*=

=*=


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*ontrol *4rt */cle

U*=

=*=


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*ontrol *4rt Rn

U*=

=*=


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Rle o: &e5en

• 4hen any 5 consecutive reading on a

chart are either a(ove or (elow the

median, (ut are still within the upper and

lower control limits, the process is out ofcontrol-

• 4hen a process is out of control,

management should (e notified and isresponsi(le to identify the cause and

initiate corrective action-


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T4e Tool+ o: Mo#ern -lit/

Mn!ement

• !he tools of modern quality management relate to

pro(lem solving through uniform processes that provide

information which leads to recogniing process changes

and correcting them- & Pareto diagrams

& #ause and effect diagrams )fish(one diagram*

& 6istogram

& 0catter diagrams

& 7raphs

& #hec' sheets

& #hec' 8ists


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PARETO DIAGRAM

Is a 4i+to!rm, ordered (y frequency of occurrence,

that shows how many results were generated (y type

or category of identified cause

Rnk or#erin! is used to guide corrective action

Preto9+ =" . relatively small num(er of causes will

typically procedure a long majority of the pro(lems or

defects )9:/;:*


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PARETO DIAGRAMPARETO DIAGRAM&AMP=E&AMP=E

$JJ

J

%J

)J

0J

2J

$JJ

J

%

J

1

C *A&E&

7EFORE IMPROVEMENT

N o . o : D e : e c t i 5 e *

+ e +

C o : * o m ' o + i t i o n

I m ' r o ' e r

R o t t i o n

N o i + e

W o 8 8 l e

P r e + + r e

A B l e

* l k i n !

* + e

W o 8 8 l e

O t 4 e r +

$JJ

J

%J

)J

0J

2J

$JJ

J

%

J

1

C

*A&E&

AFTER IMPROVEMENT

C o : * o m ' o + i t i o n

I m ' r o ' e r

R o t t i o n

N o i + e

W o 8 8 l e

P r e + + r e

A B l e

* l k i n !

* + e

W o 8 8 l e

O t 4 e r +

N o . o : D e : e c t i 5 e * + e +

OVERA==EFFE*T


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*AU&E AND EFFE*T DIAGRAM I&HIKAWA DIAGRAMFI&H 7ONE DIAGRAM

TIME MA*HINE METHOD MATERIA=

ENERG> MEA&UREMENT PER&ONNE= ENVIRONMENT

TIMEMA*HINE METHOD MATERIA=

ENERG>MEA&UREMENT PER&ONNE= ENVIRONMENT

*ORRE*TIVE

A*TION

MA& A&K; WHO6 W4t6 W4ere6 W4en6 W4/6 Ho"6

*AU&E EFFE*T


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*AU&E AND EFFE*T DIAGRAM*AU&E AND EFFE*T DIAGRAM&AMP=E&AMP=E

Re+on P4one Not An+"ere#

P4one Not

An+"er

Mteril+Mc4iner/

Peo'le Met4o#

A#iB

Audi ists

8ine


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*ONTRO= *HART*ONTRO= *HART&AMP=E&AMP=E

O* && O *


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PRO*E&& F=OW *HARTPRO*E&& F=OW *HART&AMP=E&AMP=E


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T4nk >oT4nk >o

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