globalisasi dn akibatnya terhadap kegiatan sektor jasa

5/26/2018 Globalisasi Dn Akibatnya Terhadap Kegiatan Sektor Jasa

GLOBALISASI DAN AKIBATNYA TERHADAP KEGIATANSEKTOR JASA

Oleh: Prof. Dr. Drodjatun Kuntjorojakti

Services:1. Experimental and intangible/invisible2. Simultaneous (real time, face-to-face

delivery)3. Location specific4. Cannot be stored

! Add value to other processes

Adding intelligent value

!Without services there couldbe no functioning economy!

Centrality in any economy

Inbound flow Outbound flow

!Services account of BOP

1


Services"

Most dynamicSector !

A. Traded Services B. Facilitative services

1. TradeConsumer

2. TradeBusiness

1. FacilitationalLogistic

2. FacilitationalSupport

Example :

Tourism

health

Example :

Legal

financial

Example :

transportation

Example :

Banking

trade

! !Accounting(Profesional

Services)

! Technology intensive

Knowledge intensive# Skills# expertise

Increasingly exposed to international dimension

Capacity

Efficiency

Competitive

s.t. technological and social innovation!

2


Accounting

Like :# Advertising# Consulting# Computer services

Professional services

Accounting, auditing, tax related management consultingInclude:# Computer system for business transaction processing# Provision of information to management

!Rely heavily on# Skill# talent

Of key individuals and rain makers

!1. HRD problem2. Ideas processes combined with technology + remote delivery

3


Trend perubahan jangka panjang, abad ke-21:

Globalisasi"""" intensifikasi daripada interdependencies

" saling ketergantungan di antara:# Ekonomi# Industri# Perusahaan

Menuju ke: keterbukaan (global openness)

!

!

Paradigma shift !

Indikator makro :

!!!! %%%%ketergantungan ekonomi kepada:# International trade meningkat# International finance

meningkat

# International ervicesmeningkat

Dimungkinkankarena ekonomidunia menjadi :# Bonderless

# Tidaktergantungwaktu(via telecom,

wireless,

X + M

Y

Paradigma shift 4


Triple T Revolution

& Transportation " role of distance !

" transportation cost "location decline!

& Telekom " time !

" telecom cost

& Travel "global awareness %

" travel cost

%Awareness of

chan es

# Challenges# Threats# dangers

Alternativesopportunities

choices

4a

"

Choices of :# Goods# Services# Money (currency)# Capital# Information

knowledge know-how technology

Semakinbanyak

jumlah danvariasinyaat all levels

ofeconomicsand socialactiviteies

User

Consumer

lo alt

4b


& Penyebab Globalisasi

!!!!

" Triple T Revolution

T1Transportation"containerisation,'''' Trucks,train, ships, cargo plane, air and seaports, software dev.&&&& Global door-to-door, multi modal through-freight system

T2 Telecomunication"""" digitalisation'''' stelite, optic fibre, computer&global person-to-person, integrated services digital network (ISDN)

T3 Travel/tourism """" mass travel,'jumbo jets, aiports

&long haul direct mass travel

& Transportation / freihgt cost turun& Communication / information cost turun& Travel cost turun

&Globalisasi "mega competition!

"prices turun (world inflation turun) "profit margin turun!

" requirement meningkat for : productivity

efficiency

delivery " just in time (JIT/Kanban) quality " total quality control (kaizen TQC), TQM

" zero deffect

% %

(

Mobilization ofresources and

factors JIT

Processing(TQC, TQM)ZD

Output delivery

LAKU KERAS

DANA

6

5


& Megacompetition

Menuntut perusahaan untuk sadar lingkungano Operationalo

Industrialo External

!

!

Menuntut :

Informatin intensive

Knowledge intensive

activities

Menuntut motivasi& partisipasi manpower (workers and managers) yang committed

to : deliver the best, customised, on time Every time!

at : competitive price "Anywhere

7

Globalisasi

!

!

!California style of life

spending behaviour

Pendorong baru strata menengah(bukan middle class)

information haves

&Basisnya:

Profesionalisme

Urban area

Modern sectors

Close interface between:-

business- academia

8

globalisasi dn akibatnya terhadap kegiatan sektor jasa

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