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DESCRIPTION
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TINGKAT KEPUASAN PASIEN RAWAT INAP TERHADAP PELAYANAN KEFARMASIAN DI
INSTALASI FARMASI RSIA DEDARI KOTA KUPANG TAHUN 2015
PROPOSAL
Oleh :
Hermanus Haryono Isman PO.5303332121035
KEMENTERIAN KESEHATAN REPUBLIK INDONESIAPOLITEKNIK KESEHATAN KEMENKES KUPANG
JURUSAN FARMASIKUPANG
2015
LEMBAR PERSETUJUAN
PROPOSAL
TINGKAT KEPUASAN PASIEN RAWAT INAP TERHADAP PELAYANAN KEFARMASIAN DI
INSTALASI FARMASI RSIA DEDARI KOTA KUPANG TAHUN 2015
Oleh :
Hermanus Haryono Isman
PO.5303332121035
Telah disetujui untuk diseminarkan
Kupang, …………………
Pembimbing
(Ni Nyoman Yuliani S,si,S.Farm.Apt.msi)
NIP 197607121996032001
DAFTAR ISI
HalamanHALAMAN JUDUL........................................................................................ iLEMBAR PERSETUJUAN............................................................................. iiDAFTAR ISI.................................................................................................... iii1. LATAR BELAKANG................................................................................ 12. RUMUSAN MASALAH............................................................................ 33. TUJUAN PENELITIAN
a. Tujuan umum........................................................................................ 3b. Tujuan khusus....................................................................................... 3
4. MANFAAT PENELITIANa. Bagi peneliti.......................................................................................... 5b. Bagi instansi.......................................................................................... 5c. Bagi institusi......................................................................................... 5
5. TINJAUAN PUSTAKAa. Uraian Tentang Rumah Sakit ........................................................ 5
1. Pengertian Rumah Sakit................................................................. 52. Tugas Dan Fungsi Rumah Sakit..................................................... 73. Klasifikasi Rumah Sakit Pemerintah.............................................. 8
b. Uraian Tentang Instalasi Farmasi Rumah Sakit ............................... 91. Pengertian instalasi farmasi rumah sakit ................................... 9 2. Tugas dan tanggung jawab instalasi farmasi rumah sakit ............ 103. fungsi instalasi farmasi rumah sakit ......................................... 10
c. kepuasan pelanggan .................................................................... 111. pengertian kepuasan .............................................................. 112. aspek kepuasan pasien rawat inap............................................ 12
d. gambaran umum lokasi penelitian ................................................ 12
6. METODE PENELITIANa. Jenis penelitian...................................................................................... 14b. Lokasi dan waktu penelitian................................................................. 14c. Populasi................................................................................................. 14d. Variabel penelitian................................................................................ 14e. Teknik pengambilan sampel................................................................. 15f. Definisi operasional.............................................................................. 16g. Instrumen penelitian............................................................................. 19h. Sumber data.......................................................................................... 20i. Bahan dan cara kerja ............................................................................ 18j. Teknik analisis data..................................................................... 20
DAFTAR PUSTAKA....................................................................................... 21