benefit pembangunan tik utk kepentingan publik

8/14/2019 Benefit Pembangunan TIK Utk Kepentingan Publik

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Djoko Santoso

Rektor ITB

BenefitPembangunanTeknologi Informasi dan KomunikasiUntuk Kepentingan Publik


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Kerangka Pemikiran TIK Untuk

Pembangunan

Fungsi:

GoverningSasaranStrategis

Tata Kelola TI

Tata

Kelola

Ekonomi Knowledge

Mind

Man

Machine

Konsep:

O-O-K-T

Sasaran strategis:- Tata kelola pemerintahan

- Ekonomi-Knowledge

Isu strategis-Kemandirian bangsa

- Daya saing bangsa

Sinergi

Strategi pemerintah:Suprastruktur Informasi

Terciptanya suatu masyarakat yang adil,makmur, sejahtera, aman dan bersatudalam naungan NKRI

Tujuan Nasional

Realisasi tujuan nasionaldalam era informasi

- Knowledge basedsociety

Early winning programsebagai wahana mencapai

tujuan nasional


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Early Winning Program

e-Pendidikane-layanan,

e-procurment,NSW

Nomor IdentitasNasional

Resistance

Impact

Palapa Ring


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Nilai dari Pembangunan TIK

Impak

Rendah

Impak

Tinggi

BiayaRendah

Biaya

Tinggi

Zona PerbaikanTIK

KondisiSaat ini

Bottom Line

Impact

Biaya RendahImpak Rendah

Biaya

Biaya tinggiImpak Rendah

Biaya TinggiImpak Tingii

Value


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Biaya rendah IT and Operating

Peningkatan Pendapatan

Kecepatan Waktu ke pasar

Peningkatan Kualitas

Peningkatan Pelayanan

Pelayanan Lebih baik

Value

Value

Va

lue

?Va

lue

Value

Value

Sesuai objevtive politik

Impak sosial yg baik

Pembangunan ekonomi

Apakah Arti Sebuah Nilai (Value)


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Beberapa Penyebab Kegagalan Proyek TIK

Perencanaan proyek yang jelek (vendor

driven?) Ketidaktahuan kebutuhan (requirement)

Tidak pernah selesai (never ending project)

Kepemimpinan yang lemah Ketidak cukupan melakukan evaluasi/testing

dengan baik

Tidak ada tata kelola TIK yang mencukupi


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Mengukur Benefit TIK dari sekedar bisnis

menuju kepada kepentingan Konstituen,efisiensi layanan dan Nilai Balik Politik

Government Role Citizen Role Principles Government Goal

Representation Elector - Access Minimize friction

- Responsive- Involvement

Protector Beneficiary - Economic security Efficient service, but

- Physical security only when necessary

Authority Subject - Transparent processes Minimize resources

- Respond to requests

Supplier Customer - Customer service Maximize revenue

From Business to Public Value of IT

Gartner


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Impak Organisasi pembangunan TIK

ITExpenditure

IT Asset IT ImpactOrganizationalPerformance

IT ConversionProcess

The IT UseProcess

The CompetetiveProcess


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Political

return

Constituent

service

Operationalefficiency

CostsHead countTransformation

Policy objectivesPrivate partnerships

Greater participationClosing the digital divide

Economic impact

Greater transparencyGreater accountabilityMore-effective policymaking

Constituent valueLower constituent costGreater availabilityConstituent centricityFewer, more-effective interactions

Single point of contact

What problem must be solved?

Which stakeholders does this

problem affect?

What solutions are available?

What are the benefits of each

solution?

What is the relative cost of eachsolution?

Which stakeholders are affected bythe solution?

How can these stakeholders affectmy political future?

How will this solution be funded?

What other problem goes unsolved?

Creating a Business Case

for a Government Project

Gartner


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Constituentservice

Operationalefficiency

Politicalreturn

StrategicAlignment

DirectPayback

BusinessProcessImpact

Architecture Risk

Context (Ever-Changing)

IT Value Achievement

Speed to marketConstituent reach

Reduced transaction costIncreased consensus

Increased organizational agility

Economic development

Political priorities

Citizen demandsRegulationsEconomic situation

Business demands

The Five Pillars of Benefit Realization

Gartner


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Consensus andParticipation

Policy AlignmentSocial and Economic

Development

ConstituentResponsiveness

Supplier/PartnerEffectiveness

Internal OperationalEfficiency

Human ResourcesResponsiveness

ITResponsiveness

Finance and RegulatoryResponsiveness

PoliticalManagement

SupplyManagement

Support

Services

Constituent

Responsiveness

On-Time

Delivery

ServicePerformance

Customer CarePerformance

Total Cost of UseImprovement

ConstituentValue Increase

Service Accuracy

KPI Effectiveness

Political Return

Constituent ValueOperational Efficiency

Government Performance Framework

Gartner


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Use

Availability

TCU

Value/cost

Channel impact

Depth

No. of channels

Push/pull

Maturity

Usefulness

Success

Cost/transaction

Trans. time

No. of trans./empl.

% aborted trans.

(G2E+G2B)/G2G

Head count

% joined services

No. of org. units

Use

Cost

Time

Degree oftransform.

PR

Economicdev.

Closingdivide

Increasedparticipation

Media hits

E-mails

B2B volumesTechnologypenetration

B2C volumes

Public accesspoints

Visits onpolicy pages

% voters

Skill demandand supply

ConstituentService

OperationalEfficiency

PoliticalReturn

E-Government Assessment Framework


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5 - Optimizing

4 - Managed

3- Defined

2 - Repeatable

1 - Initial

Disciplined

process

Standard,

Consistentprocess

Predictable

process

Continuously

Improving

process

Tingkat Kematangan Proses Penerapan TIK


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Banyak Initiative proyek TIK yang belum diukur dengan

baik, termasuk proyek-proyek Flagship TIK.

Ukuran proyek pemerintah harus digeser dari sekedarbermakna bisnis, menjadi harus ada nilai publiknya pula.

Ukuran dan target pada dasarnya dilihat dari kenaikantingkat layanan, penurunan biaya dan political return.

Perlu dibuat model dalam basis waktu bahwa

pembangunan TIK mendukung tujuan dan strategi nasional. Perlu peran pemimpin yang lebih efektif.

Penutup

benefit pembangunan tik utk kepentingan publik

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