survey kualitas jasa tenaga pengajar
TRANSCRIPT
Survey Kualitas Jasa Tenaga PengajarMarketing 4B
Introduce The Survey
Kualitas Pelayanan Jasa
Dosen
Tenaga Pengajar
Why we want to survey a lecturer ?
Lecturer
Elemen penting
perguruan tinggi
Tolak ukur kualitas
perguruan tinggi
Penyampaian ilmu kepada
mahasiswa
Survey Method
Kuesioner
Why ?Tidak
memerlukan hadirnya peneliti
Dibagikan secara serentak
Proses lebih cepat
SOAL SS S KK J TP
1 24 60 14 2 0
2 14 58 20 8 0
3 10 66 22 2 0
4 30 56 10 4 0
5 20 32 38 8 2
6 6 60 32 2 0
7 22 54 22 2 0
8 10 60 22 8 0
9 12 42 36 8 2
10 8 50 40 2 0
11 18 66 12 4 0
12 4 46 44 6 0
13 10 26 58 6 0
14 8 26 50 14 2
15 12 46 34 4 4
16 18 56 22 2 2
17 26 50 20 2 2
18 10 50 32 6 2
19 10 52 32 4 2
20 14 26 56 2 2
21 4 40 46 10 0
22 4 42 46 6 2
23 12 34 44 8 2
24 30 32 28 10 0
25 8 54 34 4 0
Survey Result
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 250
10
20
30
40
50
60
70
Survey ResultPe
rsen
tase
Tangible Variable
20%
54%
21% 5%0%
Tangible
12345
Reliability Variable
48%
27%
4%0%
21%Reliability
12345
Responsiveness Variable
10%
42%
40%
7%1%
Responsiveness
12345
Assurance Variable16%
47%
32%
3%2%
Assurance
12345
Empathy Variable
12%
40%
40%
8%1%
Empathy
12345
KESIMPULAN ?
SARAN ?
Thank You