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IMPLEMENTASI SISTEM PERFORMANCE MANAGEMENT
DALAM SISTEM SAP MYSAP PADA PT. DJARUM
SKRIPSI
Oleh
Sherly Cristinova 1000862046
Nova Mayliana 1000867085
Kevin Sandjaja 1000883145
Binus University
Jakarta
2010
IMPLEMENTASI SISTEM PERFORMANCE MANAGEMENT
DALAM SISTEM SAP MYSAP PADA PT. DJARUM
SKRIPSI
diajukan sebagai salah satu syarat
untuk gelar kesarjanaan pada
Jurusan Sistem Informasi
Jenjang Pendidikan Strata-1
Oleh
Sherly Cristinova 1000862046
Nova Mayliana 1000867085
Kevin Sandjaja 1000883145
Binus University
Jakarta
2010
iii
IMPLEMENTASI SISTEM PERFORMANCE MANAGEMENT
DALAM SISTEM SAP MYSAP PADA PT. DJARUM
SKRIPSI
Disusun Oleh :
Sherly Cristinova Nova Mayliana Kevin Sandjaja
1000862046 1000867085 1000883145
Disetujui oleh :
Pembimbing
Henkie Ongowarsito, S.Kom., M.T
Kode Dosen : D1207
Binus University
Jakarta
2010
vii
PERNYATAAN
Dengan ini kami,
Nama : Sherly Cristinova
NIM : 1000862046
Nama : Nova Mayliana
NIM : 1000867085
Nama : Kevin Sandjaja
NIM : 1000883145
Judul skripsi : IMPLEMENTASI SISTEM PERFORMANCE MANAGEMENT
DALAM SISTEM SAP MYSAP PADA PT. DJARUM
Memberikan kepada Binus University hak non-eksklusif untuk menyimpan,
memperbanyak, dan menyebarluaskan skripsi karya kami, secara keseluruhan atau hanya
sebagian atau hanya ringkasannya saja, dalam bentuk format tercetak dan atau
elektronik.
Menyatakan bahwa kami, akan mempertahankan hak eksklusif kami, untuk
menggunakan seluruh atau sebagian isi skripsi kami, guna pengembangan karya di masa
depan, misalnya bentuk artikel, buku, perangkat lunak, ataupun sistem informasi.
Jakarta, 3 Maret 2010
Sherly Cristinova Nova Mayliana Kevin Sandjaja
ix
PRAKATA
Segala puji dan syukur penulis panjatkan kepada Tuhan Yang Maha Esa yang
telah memberikan segala rahmat dan anugerah-Nya, sehingga penulisan skripsi yang
berjudul Implementasi Sistem Performance Management dalam Sistem SAP mySAP
pada PT. Djarum ini dapat diselesaikan tepat pada waktunya.
Skripsi ini disusun sebagai salah satu syarat dalam menyelesaikan program
pendidikan Strata satu (S1) di Fakultas Ilmu Komputer Jurusan Sistem Informasi. Dari
awal hingga akhir penyusunan skripsi ini, penulis menyadari bahwa tidak sedikit
bantuan, bimbingan, dan dukungan yang telah diberikan oleh beberapa pihak baik secara
langsung maupun tidak langsung. Maka melalui kesempatan ini, penulis ingin
mengucapkan terima kasih kepada :
1. Orang tua penulis yang telah memberikan banyak pengorbanan untuk
mendukung tercapainya mimpi penulis untuk menyelesaikan pendidikan Strata
satu (S1) di Fakultas Ilmu Komputer Jurusan Sistem Informasi Binus
University.
2. Bapak Prof. Dr. Ir. Harjanto Prabowo, MM, selaku Rektor Binus University.
3. Bapak Ir. Sablin Yusuf, M.Sc., M.Comp.Sc, selaku Dekan Fakultas Ilmu
Komputer Binus University.
4. Bapak Johan, S.Kom., MM, selaku Ketua Jurusan Sistem Informasi Binus
University.
x
5. Bapak Henkie Ongowarsito, S.Kom., M.T, selaku dosen pembimbing yang
telah banyak meluangkan waktu dan tenaganya untuk memberikan petunjuk,
saran, dan bimbingan bagi penulis dalam penyusunan skripsi ini.
6. Seluruh dosen dan staf pengajar Binus University yang telah memberikan
berbagai ilmu dan bimbingan selama masa perkuliahan sebagai bekal untuk
menyelesaikan skripsi ini.
7. Bapak Thomas Gunawan dan Bapak Nugroho W. Riyanto, selaku manajer
bagian HRD PT. Djarum yang telah mengizinkan penulis melakukan penelitian
dan membantu dalam pengumpulan data-data, serta memberikan informasi dan
masukan-masukan yang diperlukan dalam penulisan skripsi ini.
8. Bapak Octavianus Prayudi, selaku pembimbing pada saat penulisan skripsi di
PT. Djarum yang dengan sabar telah banyak membantu penulis dalam
membimbing, mengarahkan, mengumpulkan data-data, serta memberikan
informasi dan masukan-masukan yang diperlukan dalam penyelesaian penulisan
skripsi ini.
9. Bapak Win Ce, S.Kom., MM yang telah bersedia meluangkan waktunya untuk
membantu penulis memecahkan sebuah masalah dalam skripsi ini.
10. Semua pihak dari PT. Djarum yang telah banyak membantu dalam memberikan
informasi dan masukan-masukan yang diperlukan dalam penyelesaian penulisan
skripsi ini.
11. Keluarga dan kerabat penulis yang telah memberikan bantuan, dorongan dan
semangat untuk menyelesaikan minor ini.
xi
12. Seluruh teman-teman peminatan applied ERP Binusian 2010 yang telah berbagi
suka dan duka, pengetahuan, dan memberikan motivasi serta masukan kepada
penulis dalam penulisan skripsi ini.
13. Seluruh teman-teman dan juga bagi semua pihak yang telah banyak membantu
dan mendukung dalam penulisan skripsi ini.
Penulis menyadari bahwa dalam penulisan ini masih banyak terdapat
kekurangannya. Untuk itu penulis sangat mengharapkan saran dan kritik dari para
pembaca untuk dapat menyempurnakan skripsi ini.
Akhir kata, penulis berharap semoga skripsi ini berguna bagi pembaca sekalian.
Jakarta, 03 Maret 2010
Penulis
xii
DAFTAR ISI
Halaman Judul Luar ..................................................................................................... i
Halaman Judul Dalam .................................................................................................. ii
Halaman Persetujuan Hardcover ................................................................................ iii
Halaman Pernyataan Dewan Penguji ......................................................................... iv
Halaman Pemberian Hak Cipta Non Eksklusif dari Mahasiswa ke Binus University
..................................................................................................................................... vii
Abstrak ....................................................................................................................... viii
PRAKATA ................................................................................................................... ix
DAFTAR ISI ............................................................................................................... xii
DAFTAR TABEL ...................................................................................................... xix
DAFTAR GAMBAR .................................................................................................. xxi
DAFTAR LAMPIRAN ..............................................................................................xxv
BAB 1 PENDAHULUAN.............................................................................................. 1
1.1 Latar Belakang .............................................................................................. 1
1.2 Ruang Lingkup .............................................................................................. 3
1.3 Tujuan dan Manfaat ....................................................................................... 4
1.3.1 Tujuan .................................................................................................. 4
1.3.2 Manfaat ................................................................................................ 5
1.4 Metodologi .................................................................................................... 6
1.4.1 Metode Pengumpulan Data ................................................................... 6
1.4.2 Metode Implementasi ............................................................................ 6
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1.5 Sistematika Penulisan .................................................................................... 7
BAB 2 LANDASAN TEORI ......................................................................................... 9
2.1 Teori – Teori Umum ...................................................................................... 9
2.1.1 Pengertian Data ..................................................................................... 9
2.1.2 Pengertian Informasi ............................................................................. 9
2.1.3 Pengertian Sistem ............................................................................... 10
2.1.4 Komponen Sistem ............................................................................... 10
2.1.5 Pengertian Sistem Informasi ............................................................... 11
2.1.6 Sumber Daya Sistem Informasi ........................................................... 12
2.1.7 Pengertian Implementasi ..................................................................... 13
2.1.8 Pendekatan Implementasi Sistem ........................................................ 13
2.1.9 Pengertian Rich Picture....................................................................... 14
2.1.10 Enterprise Resources Planning (ERP) ............................................... 14
2.1.11 SAP…............................................................................................... 15
2.2 Teori-Teori Khusus ..................................................................................... 18
2.2.1 Proses Manajemen Sumber Daya Manusia .......................................... 18
2.2.1.1 Perekrutan dan Pelepasan ....................................................... 19
2.2.1.2 Seleksi .................................................................................... 20
2.2.1.3 Orientasi ................................................................................. 20
2.2.1.4 Pelatihan Karyawan ................................................................ 21
2.2.1.5 Pengembangan Karir .............................................................. 23
2.2.1.6 Kompensasi dan Tunjangan-Tunjangan .................................. 23
2.2.2 Performance Management .................................................................. 25
2.2.2.1 Pengertian Performance Management .................................... 25
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2.2.2.2 Proses Performance Management ........................................... 25
2.2.3 SAP ECC 6.0 ...................................................................................... 30
2.2.4 Human Capital Management .............................................................. 30
2.2.5 MYSAP ERP HCM Performance Management .................................... 41
2.2.5.1 Management by Objectives ..................................................... 43
2.2.5.2 Appraisal System .................................................................... 48
2.2.6 Teori Add-on ....................................................................................... 51
2.2.7 Employee Self Service (ESS) ............................................................... 51
2.3 Teori Implementasi ASAP ........................................................................... 52
2.3.1 Project Preparation ............................................................................ 53
2.3.2 Business Blueprint .............................................................................. 57
2.3.3 Realization .......................................................................................... 66
2.3.4 Final Preparation ............................................................................... 72
2.3.5 Go Live & Support .............................................................................. 76
BAB 3 ANALISIS DAN PENGEMBANGAN PROYEK .......................................... 78
3.1 Profil Perusahaan ......................................................................................... 78
3.1.1 Sejarah Perusahaan ............................................................................ 78
3.1.2 Misi dan Visi Perusahaan ................................................................... 81
3.1.3 Struktur Organisasi Perusahaan .......................................................... 81
3.1.4 Tugas dan Wewenang ....................................................................... 84
3.2 Length of Effort ........................................................................................... 88
3.3 Proses Performance Management yang Sedang Berjalan ............................. 89
3.3.1 Proses Perencanaan, Pengawasan, dan Penilaian Performa ................. 89
3.3.2 Proses Distribusi Bonus ..................................................................... 93
xv
3.3.3 Proses Kenaikan Gaji ......................................................................... 95
3.4 Masalah yang Dihadapi ............................................................................... 97
3.5 Usulan Pemecahan Masalah......................................................................... 98
3.6 Project Preparation ..................................................................................... 99
3.6.1 Inisiasi Proyek ................................................................................... 99
3.6.2 Tim Proyek .......................................................................................100
3.6.3 Struktur Tim Proyek .........................................................................100
3.6.4 Tugas dan Wewenang .......................................................................101
3.6.5 Jadwal Implementasi Awal ...............................................................102
3.7 Business Blueprint ......................................................................................103
3.7.1 Performance Management ................................................................103
3.7.1.1 Ekspektasi dan Pengenalan Umum ........................................103
3.7.1.1.1 Ekspektasi ...................................................................103
3.7.1.1.2 Pengenalan Umum .............................................104
3.7.1.1.2.1 Proses Bisnis Performance Management 104
3.7.1.1.2.1.1 Proses perencanaan, pengawasan,
dan penilaian performa ..............104
3.7.1.1.2.1.2 Proses distibusi bonus.................110
3.7.1.1.2.1.3 Proses kenaikan gaji ...................111
3.7.1.1.2.2 Aplikasi ..................................................113
3.7.1.1.2.2.1 Aplikasi ESS (Employee Self-
Service) ......................................113
3.7.1.1.2.2.2 Aplikasi SAP ECC 6.0 ................114
3.7.1.1.2.3 Jenis Penilaian ........................................114
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3.7.1.1.2.4 Kategori Appraiser .................................116
3.7.1.1.2.5 Karyawan yang Terlibat .........................118
3.7.2 Performance Management on SAP mySAP ........................................119
3.7.2.1 Sistem Penyimpanan Data pada Sistem SAP mySAP ..............119
3.7.2.2 Proses Penerimaan Data pada Sistem SAP mySAP .................121
3.7.2.3 Sistem Penghitungan dan Distribusi Jumlah Bonus pada Sistem
SAP mySAP ...........................................................................122
3.7.2.4 Sistem Penghitungan dan Distribusi Jumlah Kenaikan Gaji
pada Sistem SAP mySAP .......................................................124
3.7.2.5 Tabel Bonus and Salary Increment Distribution ....................126
3.7.2.6 Penghitungan Salary Increment Terkait dengan Pay Scale Area
dan Pay Scale Group .............................................................128
3.7.3 Developmental considerations ..........................................................128
3.7.3.1 Pertimbangan Konversi Data .................................................128
3.7.3.1.1 Data Terdahulu ............................................................128
3.7.3.1.2 Data Sekarang .............................................................129
3.7.3.2 Pertimbangan Laporan ...........................................................130
3.7.3.2.1 Appraisal result by level .............................................130
3.7.3.2.2 Appraisal result by personnel area and personnel sub
area ...........................................................................130
3.7.3.2.3 Appraisal result by organizational unit ........................130
3.7.3.2.4 Appraisal result by employee .......................................131
3.7.3.2.5 Bonus distribution per period ......................................131
3.7.3.2.6 Salary increment distribution per period .....................131 3.7.3.2.7 Out of Margins Salary Increment Report 48
xvii
3.7.3.2.8 Transaction Report ......................................................131
3.7.3.3 Pertimbangan Pemrograman ..................................................132
3.7.3.3.1 Tabel Bonus and Salary Increment Distribution ..........132
3.7.3.3.2 Aplikasi Program Penghitungan Bonus dan Kenaikan
Gaji (add-on) .............................................................132
3.7.3.4 Pertimbangan Otorisasi..........................................................133
3.8 Functional Specification .............................................................................134
3.8.1 Spesifikasi Laporan ...........................................................................134
3.8.1.1 Employee performance appraisal result.................................134
3.8.1.1.1 Appraisal result by level ..............................................134
3.8.1.1.2 Appraisal result by personnel area and personnel sub
area ............................................................................138
3.8.1.1.3 Appraisal result by organizational unit ........................141
3.8.1.1.4 Appraisal result by employee .......................................144
3.8.1.2 Bonus distribution per period ................................................146
3.8.1.3 Salary increment distribution result .......................................151
3.8.1.3.1 Salary increment distribution result per period ............151
3.8.1.3.2 Out of Margins Salary Increment Report .....................159
3.8.1.4 Transaction Report ................................................................159
3.8.2 Spesifikasi Aplikasi Program (Add-on) ..............................................160
3.8.2.1 User interface ........................................................................160
3.8.2.1.1 Bonus and salary increment add-on - processor ..........160
3.8.2.1.2 Performance Management Report ...............................170
3.8.2.2 Rumus penghitungan distribusi bonus....................................174
xviii
3.8.2.3 Rumus penghitungan distribusi kenaikan gaji ........................177
3.8.3 Spesifikasi Tabel Bonus and salary increment distribution ................182
3.9 Realization .................................................................................................184
3.9.1 Testing Scenario ...............................................................................184
3.9.2 User Interface Hasil Realisasi Awal Pada Sistem SAP mySAP ..........187
BAB 4 RENCANA PENYELESAIAN IMPLEMENTASI PROYEK .....................192
4.1 Jadwal Penyelesaian Implementasi Proyek .................................................193
4.2 User Acceptance Test .................................................................................194
BAB 5 SIMPULAN DAN SARAN ............................................................................199
5.1 Simpulan ....................................................................................................199
5.2 Saran ..........................................................................................................200
DAFTAR PUSTAKA .................................................................................................202
DAFTAR RIWAYAT HIDUP ...................................................................................204
LAMPIRAN ................................................................................................................ L1
SURAT SURVEI
xix
DAFTAR TABEL
Table 3.1 Length of Effort ............................................................................................ 88
Table 3.2 Jadwal implementasi awal .......................................................................... 102
Table 3.3 Kategori appraiser ..................................................................................... 117
Table 3.4 Employee group karyawan tetap ................................................................. 118
Table 3.5 Employee subgroup karyawan tetap ............................................................ 118
Table 3.6 Kategori appraisal pada sistem SAP mySAP ............................................... 120
Table 3.7 Kelompok data dan nilai dalam SAP database ............................................ 121
Table 3.8 Tabel Bonus and Salary Increment Distribution ........................................ 127
Table 3.9 Otorisasi pada sistem SAP mySAP .............................................................. 133
Table 3.10 Contoh tabel appraisal result by level ....................................................... 135
Table 3.11 Contoh tabel appraisal result by personnel area ....................................... 138
Table 3.12 Contoh tabel appraisal result by personnel area per level ......................... 138
Table 3.13 Contoh tabel appraisal result by organizational unit................................. 141
Table 3.14 Contoh tabel Appraisal result by organizational unit per level .................. 141
Table 3.15 Contoh tabel appraisal result by employee................................................ 144
Table 3.16 Contoh tabel bonus distribution per period ............................................... 146
Table 3.17 Contoh tabel salary increment distribution per period .............................. 155
Table 3.18 Contoh tabel Out of Margins Salary Increment Report ............................. 159
Table 3.19 Contoh tabel Transaction Report .............................................................. 159
Table 3.20 Tabel Bonus and Salary Increment Distribution ....................................... 183
Table 3.21 Testing Scenario ....................................................................................... 186
xx
Table 4.1 Jadwal penyelesaian implementasi proyek .................................................. 193
xxi
DAFTAR GAMBAR
Gambar 2.1 Proses manajemen sumber daya manusia .................................................. 18
Gambar 2.2 Beberapa faktor yang mempengaruhi paket kompensasi dan tunjangan ..... 24
Gambar 2.3 Performance Management’s Five Key Components ................................. 26
Gambar 2.4 mySAP ERP Human Capital Management ................................................ 31
Gambar 2.5 Organizational Management..................................................................... 31
Gambar 2.6 Proses dari membuka lowongan sampai merekrut ..................................... 33
Gambar 2.7 Infotypes ................................................................................................... 34
Gambar 2.8 Personnel Development ............................................................................ 36
Gambar 2.9 Training and Event Management .............................................................. 37
Gambar 2.10 Time Management .................................................................................. 38
Gambar 2.11 Appraisals............................................................................................... 39
Gambar 2.12 Payroll .................................................................................................... 40
Gambar 2.13 Personnel Cost Planning......................................................................... 41
Gambar 2.14 Proses Pengaturan Objektif dalam Kinerja Proses Umpan Balik .............. 43
Gambar 2.15 Objective Setting and Appraisals ............................................................ 45
Gambar 2.16 Proses dan aliran data ketika menggunakan fungsi Objective Setting &
Appraisals di my SAP HCM ................................................................... 47
Gambar 2.17 Appraisal Process ................................................................................... 49
Gambar 2.18 ASAP Roadmap....................................................................................... 53
Gambar 2.19 Project Preparation - Work Package ...................................................... 57
Gambar 2.20 SAP Reference Structure ......................................................................... 60
xxii
Gambar 2.21 Aliran Definisi Proses Bisnis .................................................................. 62
Gambar 2.22 Requirement Workshops ......................................................................... 63
Gambar 2.23 Technical Analysis – Functional Specification ........................................ 64
Gambar 2.24 Business Blueprint - Work Packages ....................................................... 65
Gambar 2.25 Pengujian dalam Tahap Realisasi ............................................................ 68
Gambar 2.26 Realization – Work Packages .................................................................. 72
Gambar 2.27 Final preparation – Work Packages ........................................................ 75
Gambar 2.28 Go Live & Support – Work Packages ...................................................... 77
Gambar 3.1 Struktur Organisasi PT. Djarum ................................................................ 83
Gambar 3.2 Struktur bagian HRD pada PT. Djarum ..................................................... 83
Gambar 3.3 Penilaian performa pada PT. Djarum ....................................................... 92
Gambar 3.4 Proses perencanaan, pengawasan dan penilaian performa.......................... 93
Gambar 3.5 Proses distribusi bonus .............................................................................. 94
Gambar 3.6 Proses penghitungan bonus ....................................................................... 95
Gambar 3.7 Proses distribusi kenaikan gaji .................................................................. 96
Gambar 3.8 Proses penghitungan kenaikan gaji ............................................................ 96
Gambar 3.9 Struktur Tim Proyek ............................................................................... 100
Gambar 3.10 Proses perencanaan, pengawasan, dan penilaian performa ..................... 109
Gambar 3.11 Proses distribusi bonus .......................................................................... 111
Gambar 3.12 Proses kenaikan gaji .............................................................................. 113
Gambar 3.13 360° Feedback Appraisal ..................................................................... 115
Gambar 3.14 Proses perencanaan, pengawasan, dan penilaian performa ..................... 116
Gambar 3.15 Tiga tingkatan hasil penilaian ................................................................ 119
xxiii
Gambar 3.16 Penerjemahan tiga tingkatan hasil penilaian dari ESS database ke SAP
database ............................................................................................... 119
Gambar 3.17 Proses penerimaan data pada sistem SAP mySAP ................................. 121
Gambar 3.18 Proses penghitungan dan distribusi bonus ............................................. 123
Gambar 3.19 Proses penghitungan dan distribusi kenaikan gaji .................................. 125
Gambar 3.20 Contoh diagram batang appraisal result by level ................................... 135
Gambar 3.21 Contoh diagram pie appraisal result by level ........................................ 136
Gambar 3.22 Contoh diagram garis appraisal result by level ...................................... 136
Gambar 3.23 Contoh hierarki appraisal result by level ............................................... 137
Gambar 3.24 Diagram batang appraisal result by personnel area per level ............... 138
Gambar 3.25 Contoh diagram pie appraisal result by personnel area per level .......... 139
Gambar 3.26 Contoh diagram garis appraisal result by personnel area per level ....... 139
Gambar 3.27 Contoh hierarki appraisal result by personnel area per level................. 140
Gambar 3.28 Diagram batang appraisal result by organizational unit per level .......... 141
Gambar 3.29 Contoh diagram pie appraisal result by organizational unit per level .... 142
Gambar 3.30 Contoh diagram garis appraisal result by organizational unit per level . 142
Gambar 3.31 Contoh hierarki appraisal result by organizational unit per level .......... 143
Gambar 3.32 Contoh diagram garis appraisal result by employee .............................. 145
Gambar 3.33 Contoh diagram batang total bonus per level ......................................... 148
Gambar 3.34 Contoh diagram batang bonus comparation by total .............................. 149
Gambar 3.35 Contoh diagram batang total bonus level 1 ............................................ 149
Gambar 3.36 Contoh diagram pie per level untuk bonus comparation by total ........... 150
Gambar 3.37 Contoh diagram pie total bonus level 1 ................................................. 150
Gambar 3.38 Contoh diagram batang total salary increment per level ........................ 156
xxiv
Gambar 3.39 Contoh diagram batang per level untuk salary increment comparation by
total .................................................................................................... 157
Gambar 3.40 Contoh diagram batang total salary increment of level 1 ....................... 157
Gambar 3.41 Contoh diagram pie per level untuk salary increment comparation by total
............................................................................................................ 158
Gambar 3.42 Contoh diagram pie total salary increment of level 1 ............................. 158
Gambar 3.43 Contoh form bonus and salary increment add-on – processor by employee
............................................................................................................ 161
Gambar 3.44 Contoh form bonus and salary increment add-on – processor by level .. 162
Gambar 3.45 Contoh form out of margins salary increment ....................................... 168
Gambar 3.46 Performance management report .......................................................... 170
Gambar 3.47 Contoh form bonus and salary increment add-on – report (tambahan) .. 172
Gambar 3.48 Contoh form bonus and salary increment add-on – report..................... 173
Gambar 3.49 Algoritma penghitungan distribusi bonus .............................................. 177
Gambar 3.50 Algoritma penghitungan distribusi kenaikan gaji ................................... 181
Gambar 3.52 Screenshot Appraisal Catalog ............................................................... 187
Gambar 3.53 Screenshot Self Evaluation .................................................................... 188
Gambar 3.54 Screenshot Peer/Inferior Evaluation ..................................................... 189
Gambar 3.55 Screenshot Superior Evaluation ............................................................ 190
Gambar 3.55 Screenshot Display Profil Person .......................................................... 191
Gambar 4.1 User Acceptance Test Template ............................................................. 198
xxv
DAFTAR LAMPIRAN
LAMPIRAN Simulasi Penghitungan Distribusi Bonus dan Kenaikan Gaji ................. L1