cmq practise test
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7/26/2019 Cmq Practise Test
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CMQ PRACTISE TEST
1. The total quality approach has which of the following
characteristics?1. Team work
2. Obsession with quantity3. Confusion and poor leadership. One employee in charge
2. Customers want an e!cellent product or ser"ice from an
organi#ation that also pro"ides$a. The deming cycleb. %uick &!esc. 'eliable deli"ery and after purchase support
d. (tamps
3. )hich of the following functions is part of the *uran Trilogy?a. +areto principleb. %uality planningc. ,nity of purposed. (i! sigma program
. Crosby-s quality "accine consists of three ingredients. )hich
of the following is not one of the three ingredients?a. Team workb. ducationc. /eterminationd. 0mplementation
. )hich of the following is a trend that will shape the future of
quality management?a. The deming cycleb. The uran trilogy
c. lobal economyd. 0ncreasing global competition
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