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7/21/2019 7 old tools http://slidepdf.com/reader/full/7-old-tools-56d9fda2af406 1/39 1 PRODUK BERKUALITAS Memenuhi kepuasan konsumen KUALITAS : Karakteristik fisik/non fisik (yang membentuk produk/jasa)  yang dapat membedakan suatu produk dari produk  lainnya yang berasal dari saingannya atau grade dari suatu produk yang sama untuk membedakan dengan grade lainnya

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1

PRODUK BERKUALITAS

Memenuhi kepuasan

konsumen

KUALITAS :

Karakteristik fisik/non fisik (yang membentuk produk/jasa)

 yang dapat membedakan suatu produk dari produk

 lainnya yang berasal dari saingannya atau grade dari

suatu produk yang sama untuk membedakan

dengan grade lainnya

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2

QUALITY

Qualit !ont"ol Qualit Assu"an#e

Total Qualit !ont"ol

Total Quality Management

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3

Qualit !ont"ol

Sistem di mana kualitas produk/jasa yang diasilkan

untuk memenui kebutuan konsumen diasilkan

dari proses produksi yang ekonomis

Qualit Assu"an#e

!aminan mutu suatu produk seingga konsumen

dapat membeli produk dengan yakin dan per"aya#

serta menggunakan produk tersebut untuk jangka

$aktu tertentu

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%

Total Qualit !ont"ol

Sistem yang efektif untuk mengintegrasikan pengem&

bangan# pemeliaraan dan peningkatan kualitas yang

dilakukan beberapa kelompok dalam organisasi dalam

memenui kebutuan konsumen

Total Qualit Mana$ement

'ilosofi dan prinsip yang merupakan dasar peningkatan

kinerja organisasi

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Mana%emen Kualitas

  Siklus *+,- ( *lan & +o & ,e"k & -"tion )

  Q merupakan fungsi dari Q# ,# +# S# M

  (Quality# ,ost# +eli.ery# Safety# Morale)

  -lat bantu 0 old and ne$ tools

  2 jargon

&' !ustome" is the Kin$

(' The ne)t p"o#ess is ou" #ustome" 

Mem*an$un SDM

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1. CHECK SHEET2. HISTOGRAM

3. DIAGRAM PARETO

4. DIAGRAM SEBAB AKIBAT

5. DIAGRAM TEBAR

6. STRATIFIKASI

7. PETA KONTROL

SEVEN OLD TOOLSSEVEN OLD TOOLS

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SAMURAI +IT, SE-E. PORTABLE

+EAPO.S

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4

/usoku 0a"mo"1

,oo 0,oo21 Ka*uto 0,elmet1

Ta#hi 0lon$ s3o"21

Katana 0s3o"21

   Ya 0a""o31

   Yumi 0*o31

77

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5

Fung! " 333'*e)#ellen#e'o"$ 

Mena%ikan 2ata an$ *e"hu*un$an 2$n :

Dist"i*usi p"oses p"o2uksi

De4e#ti5e item

De4e#ti5e lo#ation

De4e#ti5e #ause

!he#k up #on4i"mation

 CHECK SHEETCHECK SHEET 

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16

CHECK SHEET 

Product : Plant :

Usage : Dept. :

Specifcation:

Inspector :

Inspectionnumber :

Lot No. :

Lot Size :

Supplier :

Measurementunit :

Weight g! "all# $re%uenc#

 "otal

Date :

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11

&7 8una menyajikan data se"ara .isual seingga lebi

muda diliat ole pelaksanan

(' Mekanisme 

&' Kumpulkan 2ata pen$amatan 0.1

∑ 2ata : minimum "umus statistik  tentukan

(' Pilih ha"$a maksimum 6 minimum

a1 Susun 2ata 2alam *a"is 6 kolom

*1 Pilih an$ka ma)' Tiap *a"is

#1 Pilih an$ka min' tiap *a"is

21 Tentukan ma) 6 min 2a"i keselu"uhan

7' ,itun$ "an$e 0 R 1 8 ma) min

9' Tentukan %umlah kelas 0 K 1K 8 40R1 8 & 7'7 lo$ R

Atau

  K 8

atau

K 8 &; < tentukan

 N

'IS"()*+M

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12

5. Tentukan kelas interval ( KI)

  KI = R/K

6. Tentukan batas bawah KI terendah = !in " KI/#

$. Tentukan % batas atas dan setia& nilai kelas

'. Kel!&k data setia& kelas = (data) n*atakan +tall* " !ark,

-. Hitun ( rekwensi )

(!inus% 0% &lus)

10. Hitun rata2rata 3 tandar deviasi

KI

K ?

NTmaxmin

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13

Gambarkan histogram dari data berikut ini :

10121011.5121211

13.51717161513.514

10141413121110

9111110.59.510.59

11.514.514.513.514.51213

11181811121514

11131311.5121211

11.51919181211.511

111413.51412.51112

minmaxData

•  R = max min = 19 9 (19 – 9 = 10)

•  K = = 507≈

 7!". 8 # 10•  KI = RK = 107 = 137≈ 1.5 # 1

•  $$ = 9 – 1.52 = 8.25 # 8.5

•  $% = 8.25 &'t nt 'etia* e+a'. # 9.5

 N

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1

, Petun-u hierari epentingan persoalan cacat

produ, Meanisme

&. /uat lasifasi cacat

0. "entuan absis,ordinat

1. /uat diagram  2 -umlah cacat

, man3aat

#  membuat orang mau beer-a sama

#  dampa perbaian besar

#  identifasi tu-uan terpilih

a / & e

Km+ati, /a/at

DI+)*+M P+*4"(

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1

Pareto Diagram 

55.5 25.6 2075

&6.0 2&.6 218Length de3ecti9es Ld!

.1 27. 25;orner de3ecti9es ;d!

0.5 20. 2<0/olt de3ecti9es /d!

8.0 27.8 2&1Material de3ecti9es Md!

6. 2.8 255'ead de3ecti9e 'd!

P$% &$n' ()

C(*+(,!'!(n

P$% &$n'

D$)$&'!-$

Nu*$% ()

D$)$&'!-$

D$)$&'!-$ I'$*

Date : m+a an &iin'*e'i N = 2160;atatan produ cacat

'd /d Ld Md ;d

=umlah

cacat

-umlah! 077 &77 2!

6<

<7

0<

77

&77

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1

, M+N$++"  :

#  *$ng/%/0/n ,!u! )/'(% $/ ,(*!n/n#  +$'unu +$ngu*+u/n ,/n +$n&/'/'/n ,/'/

#  *$nunu/n $*/*+u/n +$$%/

 Menggambaran hubungan sebab,aibat

;.4. DI+)*+M;.4. DI+)*+M

, )UN+

#  menganalisa ondisi atual +$%/!/n *u'u

 $!$n! u*$%

,//

  ⇓ !//#  eliminasi ondisi , cacat > eluhan onsumen

#  standarisasi

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14

TAHAPAN

1. K$(*+( /n/!/ *///02. An/ +/n/0

3. 'u/ng +$n$/

$$/0 /n/n *///0*u'u

4. I,$n'!/!

5. $-/u/!

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15

;(N"('

? Sangat sulit mengontrol ualitas pada saatproses berlangsung arena ban#a seali 3ator

#ang mempengaruhi ualitas dan 3ator@3atortersebut saling terait A

ID4

;ari hubungan antar 3atordengan cara mencarihubungan sebab aibatn#a dengan tanda panah

sbb :

 8!$, 9:

S'$/* +%$u%$9P:

M(!'u%$ &(n'$n' 9*:

R$/&'!(n L!;u!,'$*+$%/'u%$ 9':

&. Bield #! dipengaruhi oleh moisture content Cm.

0. "he content Cm dipengaruhi oleh reaction li%uid temp. t!.

1. "he temperature Ct dipengaruhi oleh steam pressure CP.

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26

C/%/ *$*u/' CE D!/g%/*C/%/ *$*u/' CE D!/g%/*Ste& 1. Tentukan karakteristik

Ste& #. Tuliskan &ada sebelah kanan. 4a!barkan &anah dari

arah kiri ke arah kanan.

Ste& . uatlah datar se!ua aktr *an !e!&enaruhikarakteristik tersebut ( di le!bar kertas lain)

( rain Str!in)

Ste& . Te!ukan hubunan sebab akibat antar aktr. (relatin &erents27hildren).

E8. Te!&. slutin ee7ts rea7tin.

 8!$, 9:

 8!$, 9:

#  "emp. o3 solution

# ;r#stalizationhours

# Moisture content

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21

Ste& 5. Tulis aktr uta!a *an !en*ebabkan ter9adin*akarakteristik tersebut. iasan*a &er taha&an &rses.

Ste& 6. :ada setia& 7aban tulis se7ara rin7i aktr *an!e!&enaruhi ter9adin*a karakteristik tersebut.

 8!$, 9:

Ra mateia+ Ra mateia+ Ra mateia+Ra mateia+

ata+e Tan'*tatin i'te /ntent

 8!$, 9:

Ra mateia+ Ra mateia+ Ra mateia+Ra mateia+

ata+e Tan'*tatin i'te /ntent

Tem*.

-team ;e''e

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22

Ste& $. ;an9utkan lankah 6 sa!&ai se!ua sebabter9adin*a karakteristik tersebut tera!bar &ada

diara!

Ste& '. ;ihat ke!bali dan ta!bahkan bila &erlu aktr lain*an belu! ada &adadiara!

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23

, M+N$++" :

#  mengarahan disusi 3ator sebab dominan

#  petun-u pengumpulan dan pencatatan data

#  menun-uan emampuan peer-a

S;+""4*4D DI+)*+M

Meliat ubungan antar faktor 

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2%5&.061.<00

5&.61.&0&

5&.160.707

57.560.E&5

57.<61.6&E

5&.60.E&6

57.66.<&8

57.<6.1&<

5&.<60.&&

5&.761.6&1

57.16.5&0

57.E6.0&&

57.E61.8&7

5&.060.55

5&.86&.<E

57.86.16

57.861.78

5&.761.7<

5&.160.&

57.E61.01

57.E61.E0

5&.&60.<&

 Bield B 2!*eaction "emperatureNo.

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2

X

X

X

X

X

X

X   P  o  p  u   l  a   t   i  o  n 

   i  n 

   P  a  r   i  s

T0$ Nu*$% () S'(%< N$' !nP/%!

9:9;,<= >agaimana bayi lair ? >urung bangau yang

memba$a bayi

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2

, M+N$++" :

#  mencari pen#ebab utama 3ator ualitas

#  memisahan data ategorisasi! sesuai dengan

  elompo datan#a

#  memudahan pengambilan eputusan

 petaontrol

#  mempela-ari secara men#eluruh masalah #angdihadapi

S"*+"I$IF+SI

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2

& 'tatm

-an& 'tatm

-tne 'tatm

R/ 

Stratifikasi kategorisasi

Men"ari faktor penyebab utama

@lustrasi

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24

C(n'(0 "C(n'(0 " /n/!/ +%(,u &/&/' ,!'%/'!/! $%,//%/n/n/!/ +%(,u &/&/' ,!'%/'!/! $%,//%/n

+$n$*u/n (+$%/'(%n/+$n$*u/n (+$%/'(%n/..

De,e/ti<e ;e/entaeDe,e/ti<e' (;ie/e');&/tin (in *ie/e')-**+ie'

07.7 27077 "otal

&E. 2&68 Buhi;hemical;o

Stati3# the de3ecti9es b# the material suppliers

0&.7 208&0+sahichemical;o.

07.7 27077 "otal

&0.6 2E81Fohmo

&5. 2&080Sato

08.6 2076< "anaa

De,e/ti<e ;e/entaeDe,e/ti<e' (;ie/e');&/tin (in *ie/e')*eat'

 N$200

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25

, M+N$++" :

#  mengendalian proses#  ecenderungan proses

#  identifasi ebutuhan onsumen

  •  •  •  • 

•  •  •  •  

  • 

  • 

  • 

  • 

  • 

  • 

  • 

  •

*>

t

P4"+ F(N"*(L

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31

GRAFIK KENDALI @ RGRAFIK KENDALI @ R

1. Ku*+u/n ,/'/

=1 /*+$ ,!/g! ,//* u g%(u+

2. H!'ung n!/! %/'/%/'/ $'!/+ u g%(u+ 9@1@n:

n!/! %/'/%/'/ $*u/ u g%(u+ 9@:.

C(n'(0 "

@1 2 21 22 26  24.5  4

@ 24.5 2.3 21.

  25

  22.43. H!'ung !/%/n 9@ '$%$/% '$%$&!: un'u $'!/+ug%(u+ 9R1 R: ,/n !/%/n $*u/ u g%(u+9R:.

R1 21 2 1.

R 1. 16. 6.

25 1.

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32

. 'itung batas endali atas dan baah untu

graf endali G dan *

Untu graf G :U;L J G K +0*

L;L J G H +0*

Untu graf * :U;L J D*

L;L J D1*

Untu graf G :U;L J 070. K 7.605 &7.E! J 0&7.1

L;L J 070. H 7.605 &7.E! J &5.<

Untu graf :U;L J 0.0E0 &7.E

  J 0.8

L;L J @

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@&.507.&56

@0.777.E18@0.&&<7.<66<

@0.0E07.605

@0.<6<&.7011

@1.086&.EE70D1D+0N

 "+/4L

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3%

5. Bu/' g%/ $n,/! 9/ >CL LCL:

G J Sub group

 B J Nilai suhu

8. /uat graf endali * a U;LL;L!

  G J Sub group

 B J Nilai suhu

6. Lengapi eterangan

e.g : ;L , garis penuh

 U;L L;L , garis putus@putus

  dll.

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3& 0 1 .. 0<

                                                                                                                                                                                                                                           S                                                                                                                                                                                      u                                                                                                                                                                                                                                                      h                                                                                                                                                                                 u                                                                                                                                                                                                                                                                                                

                                                                                                                                                                                 o    

                                                                                                                                                                                                                                           ;                                                                                                                                                                                                                                                      !                                          

215

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25

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1J5

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+

  G ;L U;LL;L

/"a4ik ken2ali = 2en$an "an$e 7 si$ma

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& 0 1 .. 17Sug%(u+

                                                                                                                                                                                                                                        F                                                                                                                                                                                                                                                 i                                                                                                                                                                                 s                                                                                                                                                                                      a                                                                                                                                                                                      r                                                                                                                                                                                 a                                                                                                                                                                                      n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   *                                                                                                                                                                                                                                                 !                                          

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35.0

23.0

20.0

15.0

10.0

5.0

0.0

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 G ;L U;L

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3

GRAFIK KENDALI PGRAFIK KENDALI P

$rasi cacat

 "+'+P :&. Fumpuan data -umlah sampel #ang diperisa n!

dan -umlah sampel #ang cacat pn!  min 07subgroup.

0. 'itung 3rasi cacat p! J Pn

>n untu setiap subgroup.

, mis : P J <>077 J 7.70< 

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35

& 0 1 .. 17Sug%(u+

G/*/% 2. G%/ $n,/! P

                                                                                                                                                                                                                                        $                                                                                                                                                                                 r                                                                                                                                                                                 a                                                                                                                                                                                                                                                      .                                                                                                                                                                                 s                                                                                                                                                                                                                                                      i                                                                                                                                                                                 c                                                                                                                                                                                      a                                                                                                                                                                                      c                                                                                                                                                                                      a                                                                                                                                                                                                                                    t

0.045

0.035

0.035

0.0200.015

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0.005

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