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1.Sistem dan Lingkungan Bisnis

Kelas Pengantar BisnisKelas Pengantar BisnisFakultas EkonomiFakultas Ekonomi

Universitas PadjadjaranUniversitas PadjadjaranBandung 2009Bandung 2009

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Sistem Perusahaan

Kombinasi dari semua sumber-sumber Kombinasi dari semua sumber-sumber ekonomi yang langsung atau tidak langsung ekonomi yang langsung atau tidak langsung mempengaruhi produksi dan distribusi mempengaruhi produksi dan distribusi barang-barang dan jasa-jasa untuk barang-barang dan jasa-jasa untuk pemenuhan kebutuhan manusia.pemenuhan kebutuhan manusia.

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Sistem Perusahaan

Industri

BARANG DAN JASA

PRODUKSIPEM ASARAN

PEM BELANJAAN

Perusahaan

Struktur atau bagian Langsung

tanah, a lam sekitar, ilm u pengetahuanpem erintah, hukum , kredit dan kapital

Buruh dan tenaga kerjaKonsum en

Faktor-faktor lingkungan

Sistem Perusahaan

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Sifat dari Sistem Perusahaan

KompleksKompleks Merupakan suatu unit kesatuanMerupakan suatu unit kesatuan Berjenis-jenisBerjenis-jenis Saling bergantungSaling bergantung DinamisDinamis

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Lingkungan Perusahaan

Keseluruhan hal-hal atau keadaan ekstern Keseluruhan hal-hal atau keadaan ekstern Badan Usaha atau Industri yang Badan Usaha atau Industri yang mempengaruhi kegiatan Organisasimempengaruhi kegiatan Organisasi

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Business Environment (Figure 1.2)

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Environments of Business

EconomicEconomicTechnologicalTechnologicalSocialSocialCompetitiveCompetitiveGlobalGlobal

Creating the right Business Environment is the foundation of Creating the right Business Environment is the foundation of social progress of all kinds within an economysocial progress of all kinds within an economy

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Economic Environment

$ Freedom of ownershipFreedom of ownership$ Contract lawsContract laws$ Elimination of corruptionElimination of corruption$ Tradable currencyTradable currency$ Minimum taxes & regulationMinimum taxes & regulation

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Government Affects Business By Being:

A CustomerA Customer

An Overseer and RegulatorAn Overseer and Regulator

A Tax CollectorA Tax Collector

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Technological Environment

InternetInternet E-commerceE-commerce Role of Intermediaries ?Role of Intermediaries ? Responsiveness to CustomerResponsiveness to Customer Information ManagementInformation Management

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Internet ImpactCommunicationsCommunicationsAccessAccessNo BordersNo Borders

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E-commerce Explosion

Transaction costsTransaction costs

Size of purchase Size of purchase per transactionper transaction

IntegrationIntegration

FlexibilityFlexibility

Catalog sizeCatalog size

Customer Customer InteractionInteraction

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Changing Intermediaries

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Competitive Environment

Customer ServiceCustomer Service Customer DemandsCustomer Demands SpeedSpeed

Community/Stakeholder NeedsCommunity/Stakeholder Needs Employee Needs/StockholdersEmployee Needs/Stockholders Natural/Ecological ConcernNatural/Ecological Concern

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A Business and Its Stakeholders(Figure 1.4 )

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Social Environment Diversity/MulticulturalDiversity/Multicultural Aging/Graying of AmericaAging/Graying of America Two Income FamiliesTwo Income Families Single Parent FamiliesSingle Parent Families

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Global Environment QualityQuality

ProductivityProductivity

ChangesChanges

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Dealing With A Multicultural Workforce

Show Respect for Culture/Value of OthersShow Respect for Culture/Value of Others Avoid StereotypingAvoid Stereotyping Include All Workers in AcculturalizationInclude All Workers in Acculturalization Be Empathetic But Be YourselfBe Empathetic But Be Yourself Avoid Imposing Your Culture/Values on Avoid Imposing Your Culture/Values on

OthersOthers

Show Respect for Culture/Value of OthersShow Respect for Culture/Value of Others Avoid StereotypingAvoid Stereotyping Include All Workers in AcculturalizationInclude All Workers in Acculturalization Be Empathetic But Be YourselfBe Empathetic But Be Yourself Avoid Imposing Your Culture/Values on Avoid Imposing Your Culture/Values on

OthersOthers

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World Population Milestones

0

1

2

3

4

5

6

7

8

9

Billions of People

1804 1927 1960 1974 1987 1999 2013 2028 2054

Source:USA Today

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Evolution of American Business

Agricultural/ManufacturingAgricultural/Manufacturing

Service IndustriesService Industries

Future???Future???