A. ITEM PONC

1. Scrap and wastage Adalah total biaya (tenaga kerja, materi

overhead) dari produk yan rusak yang tidak dapat diperbaiki atau harus dibuang

a. Item spoilage perbaikan produk rusak b. Material losses sortir material karena rusak, hilang dll

2. Repair and rework a. Defective rework (produk cacat/rusak) b. Supplier-defective rework (produk dari

supler rusak/cacat)

3. Corrective product AFTER delivery to customer a. Return (perbaikan dan penggantian) b. Concession (keringanan harga / discount)) c. Downgrading (pengurangan harga jual) d. Warranty claims (garansi) e. Liability cost (pertanggungan assuransi) f. Recall cost (penarikan ulang produk) g. Loss of sales (kehilangan keuntungan )

4. Penanganan komplain dari relasi5. Re-inspection dan re-test6. Operation corrective action7. Downtime/ iddle facilities8. Design corrective action9. Supplier reject a. Sorting cost b. Replacement cost c. Corrective action plan

B. POC1. Planned inspections And Tes a. Planned inspections b. Setup inspection c. Special test d. Laboratory support2. Inspection of purchased supplies and

service a. Supplier quality planning b. Routine inspection and test c. Qualification of supplier product d. Measurement equipment

3. Quality related education and training4. Design qualification test5. Inspection and test materials6. Supplier rating7. Operation quality planning8. Quality improvement programmes9. Quality Performance reporting10. Quality system audit