optimalisasi e-government dalam mendukung reformasi administrasi
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Disampaikan pada Seminar Nasional HUT LAN Ke-56 dengan Tema “Revitalisasi SANKRI dalam Mendukung Percepatan Reformasi Administrasi” JAKARTA, 29 Agustus 2013TRANSCRIPT
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OptimalisasiOptimalisasiOptimalisasiOptimalisasi EEEE----Government Government Government Government DalamDalamDalamDalamMendukungMendukungMendukungMendukung ReformasiReformasiReformasiReformasi AdministrasiAdministrasiAdministrasiAdministrasiDisampaikan pada Seminar Nasional HUT LAN Ke-56 denganTema “Revitalisasi SANKRI dalam Mendukung PercepatanReformasi Administrasi”
JAKARTA, 29 Agustus 2013
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� Deliver electronic and integrated public services;
� Bridge the digital divide;
� Achieve lifelong learning;
� Rebuild government-customer relationship;
� Foster economic development;
� Create a more participative form of government.
(Rabee M. Reffat, 2006, Developing Successful e-Government)
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� e-Government is not about “e”, but about “government (1)”;
� e-Government is not about “computers, website, and internet”, but about “citizen (2) and business (3)”;
� e-Government is not about “translating processes”, but about “transforming processes”.
(Satyanarayana, e-Government Principle)
���� e-Government is about transforminggovernment processes for the sake of
citizen and business
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Least GovernanceDeregulation, Right-sizing, Partnership
Customer-centric
GovernanceService-centricity, efficiency,
joined-up government
Participative
GovernanceInclusion, Communication,
Consultation
Efficient, qualified, and convenient services to the
citizen and business
Transformational
GovernanceAgile, dynamic, real time, adaptive
government
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(Capgemini, 2007 dalam Cronin, 2008)
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Costs of Transaction
100 1
Speed of Service Delivery
1 100
Adopted from UNDP Iraq, E-Iraq Building
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(Capgemini, 2007 dalam Cronin, 2008)
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� Infrastructure development;
� Digital divide;
� E-literacy / computer-literacy;
� Interoperability;
� Record management;
� Cyber security;
� Enlargement government control
over its constituent (?).
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Untuk
PemerintahUntuk Bisnis Untuk Masyarakat
Effective law & policy making
Increase legal certainty
• Cost and time saving;
• Certainty in getting service;
• Better quality of life• Ease of access of
information• Added convenience
– multiple delivery channels
• Possibility of self-service.
Better regulation (esp. permit services)
Ease of doing business with government
More efficient & accountable services.
Better investment climate
Reduceadministrative burdens.
Increased velocity of business.
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• Melanjutkan integrasi horizontal antara:– Sistem Perencanaan, Penganggaran, dan Manajemen
Kinerja;
– Sistem Penggajian, Zakat, dan Perpajakan;
– Sistem Register Penduduk, Pensiun, dan LayananPublik;
– Sistem Pendaftaran Perusahaan/Investasi, Ketenagakerjaan, Jamsostek, Perpajakan, CSR;
– Sistem Produksi (UMKM & Industri), Distribusi, Pencadangan (Bulog), dan Ekspor impor; dll.
• Penguatan e-literacy dan infrastruktur untukmenekan digital divide.
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• Memperkuat dimensi leadership dalam e-government:– Jumlah pengguna internet di Indonesia terus melonjak
(2007: 20 juta; 2011: 84,7 juta; 2012: 110,7 juta; 2013: 135 juta);
– Indonesia memiliki penetrasi media sosial tertinggidi dunia, dengan 88% pengguna internetnya berkunjung ke situs jejaring sosial setiap bulannya: Facebook No. 4; Twitter No. 5 (UKP4, ”LAPOR”: Layanan Aspirasi dan Pengaduan Online Rakyat);
– Bagaimana Utilisasinya? Mengapa tidak mampumendongkrak index e-Govt scr signifikan?
– Pembangunan sistem belum optimal? � penyusunan & evaluasi EGRM mutlak diperlukan.
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Mempercepat reformasi birokrasi:– Transforming government process: pelayanan &
pengambilan keputusan yg lebih cepat, lebih akurat, lebihhemat;
– Streamlining government bodies: pengurangan jumlah; perampingan struktur; nulifikasi overlap tugas/fungsi/ anggaran; restrukturisasi program/kegiatan;
– Strengthening human capacity: national talent pool, distribusi SDM lbh merata, mengurangi PNS inkompeten;
– Improving network management: stakeholder harusmenjadi elemen co-production bagi governance;
– Promoting innovation and knowledge in the public policy management: evidence-based policy, evaluasibenefit/impact kebijakan.
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Semoga Bermanfaat … !!
DirgahayuDirgahayuDirgahayuDirgahayu LAN KeLAN KeLAN KeLAN Ke----56565656
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Eran Vigoda (ed.), 2002, Public Administration, An Interdisciplinary Critical Analysis, University of Haifa, Israel.
J. Satyanarayana, tanpa tahun, e-Government Principle, National Institute for Smart Government.
Kim Mathews, Spring 2010, E-Government in the United States: Steps to Advance its Success, Indiana University.
Martin Cronin, 2008, e-Government: International Best Practices, Forfas.
Rabee M. Reffat, 2006, Developing Successful e-Government, School of Architecture, Design Science and Planning.
UKP4, ”LAPOR”: Layanan Aspirasi dan Pengaduan Online Rakyat.