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ISO 9001: 2008 BASED SCHOOL MANAGEMENT AT

SMP NEGERI 3 PURWOREJO

THESIS

Submitted as a Partial Fulfillment of the Requirements for Magister Degree

in Educational Management Department

By:

Siti Iskhoriyah

Q.100.100.232

GRADUATE SCHOOL

MUHAMMADIYAH UNIVERSITY OF SURAKARTA

2012

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CONSULTANT NOTE

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CONSULTANT NOTE

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THE STATEMENT OF THESIS AUTHENTICITY

I undersigned below:

Name : Siti Iskhoriyah

Number : Q.100.100.232

Study Program : Master of Education Management

Concentration : Management of Education System

Thesis Title : ISO 9001: 2008-Based School Management at SMP Negeri 3

Purworejo

Certify that the thesis which I submit is really a result of my own work,

except the quotations and summaries that everything I have explained the

source, and if later proven or can prove my thesis is the result of plagiarism, then

I am willing if the degree and university diploma given to me will be canceled.

Surakarta, August 2012

The statement maker,

Siti Iskhoriyah

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MOTTO

MOTTO

1. So, with every difficulty there is relief; indeed, with every difficulty there is relief (Surah Alam Nashrah: 6)

2. “Verily! Allâh will not change the good condition of a people as long as they do not change their state of goodness themselves (Surah Ar Ra’ad: 11).

DEDICATION

I dedicate this thesis to my University, my family, and my children

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ACKNOWLEDGMENT

Praise and gratitude to Allah SWT, for blessing the writer in accomplishing

this research paper entitled ISO 9001: 2008-Based School Management at SMP

Negeri 3 Purworejo. This thesis is one of academic requirements to get the

degree of Educational Management Master on Graduate School,

Muhammadiyah University of Surakarta.

In this occasion, the writer would like to thank to those who had helped

either morally or materially until the completion of this research paper.

1. Prof. Dr. Bambang Setiaji, Rector of Surakarta Muhammadiyah University

who has given a variety of facilities in completing studies at Muhammadiyah

University of Surakarta.

2. Prof. Dr. Khudzaifah Dimyati, M.Hum., Director of Graduate School at

Muhammadiyah University of Surakarta, who gave the opportunity to the

writer to continue the study.

3. Prof. Dr. Bambang Sumardjoko, M.Pd, the first advisor that had given

guidance and advise to the writer in the process of writing this thesis.

4. Prof. Dr. Endang Fauziati, the second advisor that had given guidance,

support, and advise to the writer.

5. The principal, teachers, and students of SMP Negeri 3 Purworejo who had

helped during the research process.

May this thesis will be useful for others

Surakarta, August 2012 Writer, Siti Iskhoriyah

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ABSTRACT

Siti Iskhoriyah. Q.100.100.232. ISO 9001: 2008 Based School Management at SMP Negeri 3 Purworejo. Thesis. Graduate School. Muhammadiyah University of Surakarta. 2012.

The purpose of this thesis is to describe the planning, implementation, and follow-up of school based on ISO at SMP Negeri 3 Purworejo.

It was a qualitative research by using ethnography design. The main subjects were the principal, teachers, and students. Data collection method used interview, observation, and field note. Data analysis technique used an interactive model of analysis. Data validity was tested by using credibility, transferability, confirmability, and dependability.

The findings suggested that the planning of SMP Negeri 3 Purworejo to become ISO-based school is by holding cooperation with an international accreditation (consultant). Principal and consultant organized training for introducing and interpreting ISO-based school. Specialized personnel consisted of principal, Deputy Quality Management, teachers, administrative staffs and also the school board. These personnel made a submission proposal and also collected supporting document as the physical evident to the consultant. The proposal contains a map of the process, the condition of eight national standards, as well as targets to be achieved. The internal party of school and also consultant reviewed and completed the incomplete document. ISO-based school implementation at SMP Negeri 3 Purworejo was based on ISO standards school management. These standards were made in SOP module (standard operating procedure) that contained the work and task procedures. School management included foreign elements such as curriculum implemented by organizing the bilingual classes. The management of document is still manual, not using barcode system.

Follow-up of ISO-based school in SMP Negeri 3 Purworejo is by holding the management review regularly. The activity was conducted by reviewing the application of quality management system which included the audit results, customer complaints, process performance and product conformity, status of corrective and preventive actions, recommendations and improvements. Each school activities are managed by the parties designated by the principal through the division of job description. All school personnel are required to document any educational activity does.

Keywords: iso, planning, implementation, follow-up

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ABSTRAK

Siti Iskhoriyah. Q.100.100.232. Pengelolaan Sekolah Berbasis ISO 9001: 2008 di SMP Negeri 3 Purworejo. Tesis. Program Pascasarjana. Universitas Muhammadiyah Surakarta. 2012.

Tujuan Penelitian ini untuk (1) mendeskripsikan perencanaan, pelaksanaan, dan tindak lanjut sekolah berbasis ISO di SMP Negeri 3 Purworejo.

Jenis Penelitian ini adalah kualitatif dengan desain etnografi. Subjek utama penelitian adalah Kepala Sekolah, Guru, dan siswa. Metode pengumpulan data menggunakan wawancara, observasi, dan catatan lapangan. Teknik analisis data menggunakan analisis interaktif. Uji keabsahan data menggunakan kredibilitas, tranferabilitas, konfirmabilitas, dan dependabilitas.

Hasil Penelitian menunjukkan bahwa (1) Perencanaan yang dilakukan SMP Negeri 3 Purworejo untuk menjadi sekolah berbasis ISO dengan menjalin kerjasama dengan badan akreditasi internasional (konsultan). Kepala sekolah dan konsultan menyelenggarakan training pengenalan dan interpretasi sekolah berbasis ISO. Personil khusus yang terdiri dari kepala sekolah, WMM, guru, staf TU, komite sekolah membuat proposal pengajuan, dan mengumpulkan dokumen pendukung sebagai bukti fisik kepada konsultan. Proposal berisi peta proses, kondisi riil delapan standar, dan target mutu yang akan dicapai. Pihak internal sekolah dan juga konsultan mereview dan melengkapi dokumen yang belum lengkap. (2) Pelaksanaan ISO di SMP Negeri 3 Purworejo berpedoman pada manajemen sekolah standar ISO. Standar dibuat dalam bentuk modul SOP (standar operasional prosedur) yang berisi prosedur kerja dan tugas. Manajemen sekolah memasukkan unsur-unsur luar negeri seperti kurikulum yang dilaksanakan dengan menyelenggarakan kelas bilingual. Semua kegiatan sekolah didokumentasikan dan dilaporkan ke pusat data yang dikelola oleh WMM. Pengelolaan dokumen masih manual belum menggunakan sistem barcode. (3) Tindak lanjut yang dilakukan SMP Negeri 3 Purworejo sebagi sekolah yang berbasis ISO dengan mellakukan management review secara rutin. Kegiatan tersebut dilakukan dengan meninjau keterlaksanaan status penerapan sistem manajemen mutu yang meliputi hasil audit, keluhan pelanggan, process performance & product conformity, status tindakan perbaikan dan pencegahan, rekomendasi, serta perbaikan. Setiap kegiatan dikelola oleh pihak-pihak yang ditunjuk oleh Kepala Sekolah melalui pembagian job description. Semua personil sekolah wajib mendokumentasikan setiap kegiatan pendidikan yang dilakukan.

Kata kunci: iso, perencanaan, pelaksanaan, tindak lanjut

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TABLE OF CONTENT

TITLE ............................................................................................................... i

CONSULTANT NOTE ........................................................................................ ii

ACCEPTANCE .................................................................................................. iv

THE STATEMENT OF THESIS AUTHENTICITY ................................................... v

MOTTO ........................................................................................................... vi

ACKNOWLEDGEMENT .................................................................................... vii

ABSTRACT ....................................................................................................... viii

TABLE OF CONTENT ........................................................................................ x

CHAPTER I INTRODUCTION .................................................................. 1

A. Background ................................................................... 1

B. Research Focus.............................................................. 5

C. Research Objective ........................................................ 5

D. Research Benefits .......................................................... 5

CHAPTER II THEORIES ........................................................................... 7

A. Management ................................................................. 7

1. The Nation of Management .................................... 7

2. School of Management............................................ 7

3. Function of Management ........................................ 8

4. ISO 9001: 2008 ........................................................ 9

5. ISO 9001: 2008-Based School Management............. 13

B. Previous Research ......................................................... 14

CHAPTER III RESEARCH METHODOLOGY ...................................................... 19

A. Type and Design of Research ......................................... 19

B. The Role of Researcher ................................................. 20

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C. Data, Data Source, and Informant ................................. 21

D. Data Collection Technique ............................................. 22

E. Data Analysis Techniques ............................................. 24

F. Checking Validity of Data ............................................... 24

CHAPTER IV DATA DESCRIPTION AND FINDING ..................................... 27

A. Data Description............................................................ 27

1. School Planning Based on ISO at SMP Negeri

3 Purworejo ............................................................. 27

2. School Implementation Based on ISO at SMP

Negeri 3 Purworejo .................................................. 31

3. School Follow-up Based on ISO at SMP Negeri

3 Purworejo ............................................................. 34

B. Findings ......................................................................... 38

1. School Planning Based on ISO at SMP Negeri

3 Purworejo ............................................................. 38

2. School Implementation on ISO at SMP Negeri

3 Purworejo ............................................................. 39

3. School Follow- up Based on ISO at SMP

Negeri 3 Purworejo .................................................. 41

CHAPTER V DISCUSSION AND PROPOSITION .......................................... 42

A. Discussion ...................................................................... 42

1. School Planning Based on ISO at SMP Negeri 3

Purworejo ................................................................. 42

2. School Implementation Based on ISO at SMP

Negeri 3 Purworejo ................................................... 47

3. School Follow-up Based on ISO at SMP Negeri

3 Purworejo .............................................................. 52

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B. Proposition ..................................................................... 56

CHAPTER VI CLOSING .............................................................................. 57

A. Conclusion ..................................................................... 57

B. Implication ..................................................................... 58

C. Recommendation ........................................................... 59

REFERENCES ................................................................................................... 61

APPENDIX ........................................................................................................ 63