CURRICULUM VITAE

ROHIT SHARMA H. No. 145/12, Near D.A.V. School, Inside Hathi Gate, Amritsar-143001Contact Number: +91-7837062659Email: sharmarohit111989@gmail.com

Career Objective To work for an organization, where I get a chance to use my talent, creativity and contribute to the growth of organization as well as myself.

Work Experience SHRI RAM LIFE Insurance Co. Ltd Duration : 28th Feb. 2016 to till date Designation : Assistant Manager Operations Mapping clients requirements and coordinating developing and implementing processes in line

with guidelines Monitoring the overall functioning of processes, identifying improvement areas and implementing

adequate measures to maximize customer satisfaction level Preparing MIS reports as per SLA with a view to apprise management of the process operations

and assist in critical decision making process Managing daily operational activities & logistics requirements Ensure effective communications between all areas of operation Taking escalations for resolving critical issues Ensuring continuous interaction with the customer to make sure that area of concern can be

worked upon for improved service levels

PNB METLIFE India Insurance Company Limited Duration: 11th Aug 2013 to 28th Feb 2016. Designation : Branch Operations Coordinator Focusing on Managing the initial scrutiny of new business applications from agency, broker and

Banka Channel. Meet all the documents standards comply with underwriting & authority level standards. Handling the distributions operations i.e. licensing contracts and existing advisors. Administration the branch activities vendor empanelment and handling their queries and payouts. Handling cash counter, Customer Services issues, banking related clarifications, data updating

/clarification, Branch's MIS & data maintaining etc. Taking care of issuance of pending cases. Collate all complaints and grievances received and give proper resolution within TAT.

YAMAN INDUSTRIES Pvt. Limited. Duration : 15th June 2012 to 2nd Aug 2013 Designation : Quality Analyst Directing the activities and productivity of department or entire organization. Updating logs and records consistently to facilitate comprehensive information for review. Calibrating equipment according to manufacturing standards and customer specifications. Analyzing test results and drafted reports, drawings and detailing finding. Maintaining all necessary quality records and documents. Made sure that the organizational objectives are achieved in alliance with the pre-determined

norms and standards. Allocating the responsibilities for the execution and growth of business. Layout and Pre-dispatch Inspection Reports

Educational Qualification

Examination Institution Board/ University Marks Obtained Year

Diploma (Auto Cad) SIMT SIMT Grade A 2013

B. Tech (Mech.) ACET P.T.U 64.23% 2011

Class XII D.A.V School P.S.E.B 52.00% 2007

Class X D.A.V School P.S.E.B 73.00% 2005

Achievements and Accolades Participated in the Event Quiz organized by Tech-IT society held on 22 Feb. 2011. Participated in ABVP General Knowledge Test held at D.A.V. school in 2004. Participated in St. Francis Open District Roller Skating Championship held on May 2000. Participated in Open Punjab Inter School Skating Championship held on Sept. 1998. Participated in National Integration Rally under the age group sub junior held on Aug. 1998.

Project/ Training DetailsYear 2010 : 6 Months Industrial Training at ZETO Engineers & Fabricators, Chandigarh. Year 2009 : 6 Weeks Industrial Training at Khanna Paper Mill, Amritsar. Year 2008 : 1 Month Educational Training on Workshop at Amritsar College of Engineering

and Technology, Amritsar.

Languages known Well versed in English, Hindi and Punjabi.

Strengths Dedicated and devoted to my work Adjustable to any Environment Confidence Lively Nature

Personal DossierDate of birth : 11th April 1989Gender : MaleMarital status : SingleFather Name : Rakesh SharmaHobbies : Listening music, playing cricket

I hereby declare that all the information and the particulars furnished by me are true to best of knowledge and belief.

Date:Place: Amritsar (Rohit Sharma)