KATA PENGANTAR

Puji syukur penulis panjatkan kehadirat Tuhan Yang Maha Esa, karena dengan

rahmat dan karunia-Nya, modul ini dapat diselesaikan dengan baik. Modul ini

disajikan untuk SMK bidang keahlian Perhotelan, yang mana struktur dan isi dari

modul ini dibuat sesederhana mungkin untuk memudahkan bagi pembaa.

Salah satu komponen penting dalam system pendidikan dan pelatihan berbasis

kompetensi adalah tersedianya bahan ajar atau modul yang dikembangkan

dengan mengau pada unit-unit kompetensi yang ada di SKN!, yang mana pada

unit-unit kompetensi tersebut mengandung keahlian-keahlian tertentu.

Pada unit ini penulis menoba untuk membahas "nit kompetensi #Menyiapkan

Kamar "ntuk Tamu$ adalah salah satu unit kompetensi yang ada pada bidang

keahlian %ousekeeping. "nit ini membahas tentang dimana unit ini dibutuhkan

untuk melaksanakan berbagai proses menyiapkan kamar untuk tamu dalam jenis

perusahaan pari&isata dan perhotelan.

 'khirnya kepada semua pihak yang telah membantu penyusunan modul ini, kami

uapkan terima kasih.

(akarta, (anuari )*++

Penyusun

i

 

DAFTAR ISI%alaman Sampul uar ......................................................................%alaman (udul alam ......................................................................................... iKata Sambutan Kepala PPPPTK /isnis dan Pari&isata .. iiKata Pengantar . iia0tar !si ... iii

BAB I PENDAHULUAN '. atar /elakang ............................................................................ +/. eskripsi Singkat Modul ............................................................ )1. Peta Kedudukan /ahan 'jar ............................................ ). 2losarium ........................................................................ )E. Tujuan 'khir ............................................................................ )3 Standard Kompetensi ................................................................. )

 BAB II RUANG LINGKUP PEKERJAN SEKSI KAMAR

 '. Tujuan Pembelajaran-+ ................................................................ 4/. "raian Materi -+............................................................................ 4

+ Pengertian %ousekeeping.................................................... 4) 5uang ingkup Pekerjaan %ousekeeping ......................... 67 5uang ingkup Pekerjaan Seksi Kamar ............................ 64 Penampilan 5oom 'ttendant ............................................. 6

1. 5angkuman -+.............................................................................. 8. Tugas -+ ...................................................................................... 8E. Test 3ormati0-+ ............................................................................. 83. /alikan dan Tindak anjut-+ ....................................................... 8

BAB III DENAH KAMAR DAN PERLENGKAPAN KAMAR HOTEL '. Tujuan Pembelajaran-) ................................................................ 9/. "raian Materi -)............................................................................ 9

+ enah Kamar hotel ........................ 9) Perlengkapan Kamar %otel .......................... :

1. 5angkuman -).............................................................................. 7). Tugas -) ...................................................................................... 7)E. Test 3ormati0-) ............................................................................. 7)3. /alikan dan Tindak anjut -) ....................................................... 77

BAB IV MENATA PERLENGKAPAN PADA TROLLEY '. Tujuan Pembelajaran-7 ................................................................ 74/. "raian Materi -7............................................................................ 74

+ Pemilih Perlengkapan ....................................................... 74) Menata Perlengkapan Pada Trolley ................................. 78

1. 5angkuman -7.............................................................................. 4*. Tugas -7 ...................................................................................... 4+E. Test 3ormati0-7 ............................................................................. 4+3. /alikan dan Tindak anjut -7 ....................................................... 47

BAB V AKSES KE KAMAR UNTUK PELAYANAN '. Tujuan Pembelajaran -4............................................................... 44/. "raian Materi -4 ........................................................................... 44

+ Mengidenti0ikasi Status Kamar . 44

 

) Prioritas Kamar Yang 'kan dibersihkan . 467 Tahapan Memasukki Kamar 4;4 Mengeek Kondisi Kamar <begining task ……………….. 48

1. 5angkuman -4............................................................................. 6*. Tugas -4 ...................................................................................... 6*E. Test 3ormati0-4 ............................................................................. 6*3. /alikan dan Tindak anjut -4 ....................................................... 6)

BAB VI MEMBERSIHKAN KAMAR TIDUR & KAMAR MANDI (CLEANINGBEDROOM & BATHROOM

 '. Tujuan Pembelajaran-6 ............................................................... 67/. "raian Materi -6 ........................................................................... 67

+ Stripping/ed .......................................................................

67

) Making /ed ......................................................................... 667 1leaning the /athroom ....................................................... 684 1leaning the /edroom<i=ing 5oom .................................. ;)

1. 5angkuman -6.............................................................................. ;:. Tugas -6 ...................................................................................... ;:E. Test 3ormati0-6 ............................................................................. ;:3. /alikan dan Tindak anjut -6 ....................................................... 8+

BAB VII PENANGANAN HAL-HAL KHUSUS (CONTINGENCY) '. Tujuan Pembelajaran-; .............................................................. 8)/. "raian Materi-; .......................................................................... 8)

+ Prosedur Penanganan N ............................................. 8)) Prosedur Pengeekkan Mini /ar ...................................... 847 Prosedur Penangan 2uest aundry di kamar .................. 884 Prosedur Penataan E>tra /ed .......................................... 886 Prosedur Penataan /aby 1oat ......................................... 9*; Prosedur Penanganan 5odend ? Pest ............................ 9)8 Prosedur Penanganan Kerusakan atau 2angguan di kamar 969 Prosedur Penanganan ost ? 3ound ................................ 9;: Prosedur Penanganan Sesuatu Yang Membahayakan dan

Menurigakan ..9:

1. 5angkuman-; ............................................................................. 9:. Tugas -; ...................................................................................... 9:E. Test 3ormati0-; ............................................................................. 9:3. /alikan dan Tindak anjut -; ....................................................... 9:

BAB VIII PENGGUDANGAN (STORING) '. Tujuan Pembelajaran-8 ............................................................... :*

/. "raian Materi-8 ............................................................................ :*+ Membersihkan dan Menyimpan Trolley ............................. :*) Proses Penyimpanan .......................................................... :)7 (enis kotoran dan Pera&atan Trolley ................................. :7

1. 5angkuman -8.............................................................................. :7. Tugas -8 ...................................................................................... :4E. Test 3ormati0-8 ............................................................................. :43. /alikan dan Tindak anjut -8 ....................................................... :4

DAFTAR PUSTAKA :6

 

BIODATA PENULIS :6

Note:!"#! $e"!% !!'!% e$e!!#t!"! RD * !# RD + (RD * t!#!,!"#! $e"!%)

housekeeping / MAINTENANCE SERVICES :- (Facility Manageent Se!"ices#

$u! %ousekeeping se!"ices a!e pa!ticula!ly concent!ate& on 'Total uality

Manageent(TM#)* +e ha"e a highly speciali,e& an& epe!ience& tea* $u! Sta.. illo!k in close co-o!&ination ith ou! clients to &eli"e! se!"ices in eact acco!&ance to

inte!national stan&a!& an& upto thei! speci.ications* Also e assu!e that ou! Se!"ices ill

 0e en"i!onent .!ien&ly an& e aintain a close !elationship ith ou! clients that lea& toa utual 0ene.it an& 1usiness p!ospe!ity:-

+e p!o"i&e %ouse 2eeping se!"ices .o! Co!po!ate Se!"ices / Call Cente!s/ E0assies /Consulates / I* T* Se!"ices /3u0lic Secto! Copanies / Institutions / Schools / 1anks /

Financial Institutions an& Coe!cial Cople 0y 4atest Metho&s an& ell t!aine&

%ouse keeping Technical pe!sonnel ith pleasant o!king en"i!onent:-%$5SE2EE3IN6 SERVICES:-

• 7aily seeping an& oping o. all .loo! a!ea on continuous 0asis ith 8uality

cleaning ate!ials anu.actu!e& 0y the !epute& copanies

• Cleaning o. 7ust9 Co0e0s as an& hen !e8ui!es*

• 5pkeep o. all ce!aic .ittings an& p!o"i&ing &isin.ectant ate!ials an& ai!

 pu!i.ie!s .o! ash a!ea an& ash0asins

• Cleaning o. all 0ath!oos9 toilet 0locks9 ash 0asins9 in&os etc* ithin

.!e8uent inte!"als ith the 0est 8uality o. li8ui& &ete!gent .loo! saniti,e!s phenyl .loo! aci& etc*9

• Cleaning o. in&o panels9 glasses9 pa!titions etc*

• Cleaning o. all aste pape! 0askets ; Cleaning o. all telephones inclu&ing

inte!cos an& supe! phones*

• Cleaning an& oping o. all !est !oos at !egula! inte!"als ith 8uality ate!ials*

 

• Cleaning .u!nitu!e ith &!y clothes*

• 7usting an& Cleaning o. glass &oo!s9 in&os9 light .ittings9 sign 0oa!&s9

telephones etc*

• Collection an& &isposal o. ga!0age aste pape!s at !egula! inte!"als*

• Sc!u00ing the .loo! tiles on eekly 0asis*

• $! any othe! cleaning <o0 as pe! the inst!uction .!o the S!* $..ice!s / Manage!s /

$..ice In-Cha!ge etc*

• 6ene!al aintenance o!k like - .loe! "ase an& pot a!!angeents9 shi.ting o.

anu!e itu!es*

65EST %$5SE CARE TA2IN6

+e also p!o"i&e Ca!e taking o. 6uest %ouses an& p!o"i&ing all guest se!"ices to 6uest on

the Roun& =$= Clock se!"ices ith high stan&a!& on 0ehal. o. the p!inciple eploye! an&eploying the Ca!etake!9 Cook9 Stea!&9 %ouse 2eeping9 Technical la0o! an& ga!&ene!*

%$5SE2EE3IN6 MATERIA4S MAC%INERIES 5SE7 1> 6MS :-

Mate!ial to 0e use& .o! %ousekeeping / ?anito!ial Se!"ices: e shall use the 0est 8ualityMate!ials anu.actu!e& 0y !epute& Copanies like %in&ustan 4e"e!9 6o&!e<9 1alsa!a

%ygiene etc* as &etaile& 0elo@ an& e ill also supply ipo!te& ate!ials as pe!

!e8ui!eent o. clients*

- MAC%INERIES: +e a!e using the Machine!ies anu.actu!e& 0y Eu!eka Fo!0es an&

ipo!te& 0!an& Inno"ati"e Machine!ies etc* Soe o. ou! Machine!ies a!e liste& 0elo: