analisis pengaruh kualitas layanan, nilai nasabah, dan atribut produk islam terhadap kepuasan...

7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA

1/55

LMLHI_I_ WCMDL[SJ @SLHIUL_ HLYLMLM( MIHLI

ML_LKLJ( ELM LU[IKSU W[NES@ I_HLB UC[JLELW

@CWSL_LM ML_LKLJ

*_uei @lss wlel KMI _yl{ilj Olklmd _cbl{lmd)

_@[IW_I

Eila`lm _ckldli _lhlj _lu _yl{lu

Smu` Bcmychcsli`lm W{nd{lb _l{alml *_


2/55

WC[_CUSASLM _@[IW_I

Mlbl Wcmysm 1 Ldmd W{tn Lubnan

Mnbn{ Ime` Bljlsistl 1 O;L7767


3/55

WCMDC_LJLM @CHSHS_LM SAILM

Mlbl Wcmysm 1 Ldmd W{tn Lubnan

Mnbn{ Ime` Bljlsistl 1 O;L7767


4/55

WC[MYLULLM N[I_IMLHIUL_ _@[IW_I

Ylmd kc{ulmel ulmdlm ei kltlj imi slyl( Ldmd W{tn Lubnan(

bcmylul`lm kljtl s`{iwsi ecmdlm aeh1 LMLHI_I_ WCMDL[SJ @SLHIUL_

HLYLMLM( MIHLI ML_LKLJ( ELM LU[IKSU W[NES@ I_HLB

UC[JLELW @CWSL_LM ML_LKLJ *_uei @lss wlel KMI _yl{ilj Olklmd

_cbl{lmd)( lelhlj jlsih uhislm slyl scmei{i- Ecmdlm imi slyl bcmylul`lm ecmdlm

scsmddjmyl kljtl elhlb s`{iwsi imi uiel` uc{elwlu `csch{jlm lul sckldilm

uhislm n{lmd hlim ylmd slyl lbkih ecmdlm ol{l bcmylhim lul bcmi{ elhlb

kcmu` {lmd`lilm `lhiblu lul sibknh ylmd bcmma``lm dldlslm lul wcmelwlu

lul wcbiì{lm el{i wcmhis hlim( ylmd slyl lì scnhlj"nhlj sckldli uhislm slyl

scmei{i( elm.lul uiel` uc{elwlu kldilm lul `csch{jlm uhislm ylmd slyl slhim(

ui{( lul ylmd slyl lbkih el{i uhislm n{lmd hlim ulmwl bcbkc{i`lm wcmdl`lm

wcmhis lshimyl-

Lwlkihl slyl bchl``lm uimel`lm ylmd kc{ucmulmdlm ecmdlm jlh uc{scku

ei luls( kli` eiscmdlal blwm uiel`( ecmdlm imi slyl bcmylul`lm bcml{i` s`{iwsi

ylmd slyl la`lm sckldli jlsih uhislm slyl scmei{i imi- Kihl `cbeilm uc{kùi

kljtl slyl bchl``lm uimel`lm bcmylhim lul bcmi{ uhislm n{lmd hlim scnhlj"

nhlj jlsih wcbiì{lm slyl scmei{i( kc{l{ui dchl{ elm alsl ylmd uchlj eikc{i`lm nhcj

mivc{siuls klulh slyl uc{ibl-

_cbl{lmd( ;3 Mnvcbkc{ ;7


5/55

LK_U[L@_I

Wn{si wc{klm`lm syl{ilj blsij `coih kihl eiklmeimd`lm ecmdlm wc{klm`lmmlsinmlh- Mlbm kihl eihijlu el{i kc{kldli wnucmsi ylmd eibihi`i imesu{i imi blsij

l`lm uc{s ubkj ecmdlm wcslu- Kc{kldli wchl` sljl kc{slimd mu` elwlu

bc{cku wlsl{ wc{klm`lm syl{ilj ecmdlm ol{l bcbls`lm mlslklj- Kcdiu adl

ecmdlm KMI _yl{ilj scuchlj bchl``lm su{lucdiswim nffel{i Klm` KMI( l`lm hckij

imecwcmecm elm fn`s bcbcmji `ckujlm mlslklj scjimddl uc{olwli `cwlslm

mlslklj- Elhlb wcmchiuilm imi wcmhis bcmddml`lm `lhiuls hlylmlm( mihli

mlslklj( elm lu{iku w{ne` Ishlb sckldli vl{ilkch imecwcmecm ylmd l`lm eiuchiui

kldliblml wcmdl{jmyl uc{jlelw `cwlslm mlslklj-

_cuchlj eihl``lm uimallm wsul`l elm wcmysmlm jiwnucsis( eiwc{nhcj

elul el{i wcmyckl{lm `csinmc{ el{i


6/55

LK_U[LOU

Ujc wn{uinm nf Ishlbio klm`imd is suihh sblhh tjcm onbwl{ce tiuj mluinmlh

klm`s- Ku tjcm victce f{nb eiffc{cmu wnucmuilh nf ujis imesu{y tihh onmuimc un

d{nt czwnmcmuilhhy- Vl{ins ksimcsscs olm onbwcuc un tim Ishlbio klm`imd

bl{`cu im l tly sluisfyimd ujc osunbc{- Hi`ctisc tiuj KMI _yl{ilj lfuc{ w{simd

l su{lucdy swim"nff nf Klm` KMI( tihh kc bn{c imecwcmecmu lme fnos un bccu

osunbc{ {c|i{cbcmus im n{ec{ un {cloj osunbc{ sluisflouinm- Im ujis suey ujc

lujn{s sc ujc sc{vioc |lhiuy( osunbc{ vlhc( lme w{neou luu{ikucs nf Ishlb ls

lm imecwcmecmu vl{ilkhc un kc sueice jnt ujcy lffcou osunbc{ sluisflouinm-

Lfuc{ enimd l hiuc{lu{c {cvict lme jywnujcsis fn{bhluinm( elul nkulimce

f{nb |csuinmmli{cs f{nb


7/55

ELFUL[ I_I

JlhlblmJLHLBLM ASESH ---------------------------------------------------------------------------------------- i

JLHLBLM WC[_CUSASLM ------------------------------------------------------------------------- ii

JLHLBLM WCMDC_LJLM @CHSHS_LM SAILM- ----------------------------------- iii

WC[MYLULLM N[I_IMLHIUL_ _@[IW_I- ------------------------------------------------- iv

LK_U[LOU------------------------------------------------------------------------------------------------------- v

LK_U[L@_I- -------------------------------------------------------------------------------------------------- vi

@LUL WCMDLMUL[ - ----------------------------------------------------------------------------------- vii

ELFUL[ ULKCH- ------------------------------------------------------------------------------------------- zii

ELFUL[ DLBKL[- -------------------------------------------------------------------------------------- ziii

ELFUL[ HLBWI[LM- ----------------------------------------------------------------------------------- ziv

KLK I WCMELJSHSLM


8/55

?-3-5 Sai _uluisui` u ------------------------------------------------------------ 5;

?-3-3 Sai _uluisui` F------------------------------------------------------------ 5?

?-3-6 @ncfisicm Ecuc{bimlsi *[;

)--------------------------------------- 55KLK IV JL_IH ELM WCBKLJL_LM-

5-< Dlbkl{lm Sbb Wc{sljllm- --------------------------------------------- 53

5-; Dlbkl{lm Sbb [cswnmecm ----------------------------------------------- 56

5-;-< Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Acmis

@chlbim ---------------------------------------------------------------------- 56

5-;-; Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Ssil ------- 54

5-;-? Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Wcmeiei`lm

Uc{l`ji{ ---------------------------------------------------------------------- 54

5-;-5 Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Wc`c{allm 5:

5-;-3 Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Wcmelwlulm

Wc{khlm ---------------------------------------------------------------------- 595-? Lmlhisis Mihli Imec`s ------------------------------------------------------------- 59

5-?-< Ulmddlwlm [cswnmecm Uc{jlelw Vl{ilkch @lhiuls

Hlylmlm ---------------------------------------------------------------------- 3

analisis pengaruh kualitas layanan, nilai nasabah, dan atribut produk islam terhadap kepuasan...

Documents