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Proposal
General Affairs Management
Jakarta 9 Oktober 2015, Fave Hotel Melawai Pkl. 08.30 - 18.00 Wib
Latar Belakang
General Affairs (GA) atau yang lebih dikenal dengan nama Bagian Umum
Perusahaan merupakan pelaksana operasional dari sebagian pekerjaan utama
departemen HRD. Tanpa tim GA yang kompeten, perusahaan sulit menghasilkan
kinerja yang optimal.
GA memiliki banyak varian tugas yang masing-masing memerlukan pengetahuan
dan keterampilan tersendiri seperti, electricity, perizinan, keamanan, building
maintenance, kendaraan,insurance, dampak limbah dll. Oleh karena itu dibutuhkan pelatihan untuk memenuhi syarat kompetensi bekerja di departemen GA.
Tujuan
Setelah pelatihan ini peserta diharapkan:
1.Memahami tugas dan tanggung jawab General Affair (GA) dalam perusahaan
2.Mampu memberikan layanan prima kepada semua pelanggan ( Internal & External )
3.Memahami dan menguasai semua bisnis proses GA
4.Mampu menganalisa kinerja GA serta menetapkan area yang masih memerlukan
peningkatan dalam perusahaan
5.Mampu menetapkan kompetensi minimal yang harus dimiliki oleh profesional
General Affairs
Materi Pembahasan * Tugas dan Tanggung Jawab General Affairs (GA) dalam perusahaan
* Kompetensi teknis dan soft kompetensi yang harus dimiliki seorang profesional GA
* Uraian Pekerjaan ( Job Description) General Affairs
* Bisnis Proses GA
* Area Tanggung Jawab GA
• Building Management, Asset Management
• Keamanan / Security dan ketertiban, kebersihan
• Kendaraan perusahaan dan fasilitas pool
• Perijinan, dan kehumasan, operasional, dll
• Perijinan Tenaga Kerja Asing
• Cleaning Service dan penanganan limbah
• Resepsionis dan operator telepon, serta keluar masuk Tamu
• Kantin, Laundry & Mess Perusahaan
• Alat Tulis Kantor (ATK)
• Penanganan Listrik, Air dll.
• Pelaksanaan event khusus
• Pengelolaan Cleaning Service & Office Boy / Office Girl
• Outsourcing Management / Labour Suply
• Penanganan tamu Penting (Tamu VVIP, VIP, Instansi Pemerintah, Auditor Perusahaan,)
* Service Excellence
* Komunikasi internal & Eksternal * Problem Solving dalam area GA
Metodologi
Methodology
Highly
Interactive
Discussion
Experiential
Learning
Role Play
+
Feedback
Session
Self-Reflection
Fasilitator
Dra. Asmara Sudomo, M.Si
Ibu Asmara (Maya) adalah pengajar materi training General Affairs, Professional
Secretary dan Modern Office Administration and Filing System. Beliau adalah praktisi
GA dan Executive Secretary dengan pengalaman lebih dari dua puluh tahun di berbagai
perusahaan asing dan lokal, diantaranya : PT Indokomas Buana Perkasa – Cegelec,
Société Auxiliaire d’Entreprises (SAE), dan UTA French Airlines
Saat ini selain sebagai profesional trainer dan konsultan pengembangan SDM di berbagai
lembaga pelatihan , beliau juga sebagai pengajar di sebuah akademi sekretaris di Jakarta
Investasi
Early Bird pembayaran sebelum 20 September 2015: Rp 1.400.000 /peserta
Normal Rp 1.700.000 / peserta.
Biaya termasuk Materi, 2x coffee break, 1 x makan siang dan sertifikat
Transfer ke :
BCA 7600396913 Cabang Jatinegara a/n CV Prima Sinergi
BCA 6300801704 Cabang Kelapa Gading a/n Tohap P Simanjuntak
Information
Service Leadership Consulting
Gedung Multika 4th Floor
Jl. Mampang Prapatan Raya 71-73
Jakarta 12790
Phone : 021-7975158
Mobile : 08129766822 , 08128028352
Pin BB 2262D278
WA 081321440395
E-mail : serviceleadership.info@gmail.com
www.serviceleadership.web.id
Service Leadership
Service Leadership is a Service Quality and Human Resource Consulting firm dedicated
to creating sustainable high-performance organizations. We provide consulting and
training to:
Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values.
Develop leaders at all levels who can manage the business and inspire your employees.
Align employee self-interest, energy and talents with your organization’s strategy.
Program Training Service Leadership (Inhouse dan Publik)
Leadership :
Excellent Supervisory Skills
Advanced Leadership Skills
Coaching and Mentoring
Assertive Communication Skills
Problem Solving and Decision Making
Time Management
DISC Profile
MBTI
Team Building
Handling Diificult People and Situation
Service Excellence:
Excellent Service Interaction
Complaint is A Gift
Service Crucial for Manager
Strategic Customer Experience
Customer Satisfaction Measurement
Program Training Service Leadership (Inhouse dan Publik)
HRD
Train The Trainer
Training Need Analysis (TNA)
High Impact Presentation Skills
Strategic Compensation and Benefit
Mastering Competency Design Model and Assessment
360 Degree Feedback
Employee Engagement
KPI and Performance Management System
Job Analysis and Job Evaluation
Industrial Relation
Talent Management
Behavioral Event Interview
Expanded DISC
Myers Briggs Type of Indicators ( MBTI)
Outsourcing Management
UU Ketenagakerjaan
Consulting Services
Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as : 1.Set up Service Standardization 2.Define Service Measurement 3.Implementation Service Monitoring 4.Set Up Service Assessment /Service Audit 5.Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be : 1.Define Capacity Planning 2.Design Operation Management Blue Print 3.Set Up Process Standardization 4.Conduct and implement Process Improvement 5.Set Up Call Center/Customer Care/Service Desk
Consulting Services
Human Resources
People are the most valuable assets an organization could have. Through employees, an
organization can create a sustainable competitive advantage.
Whether you are a new venture or an existing organization we at Service Leadership can help
you organize, manage and develop your human resources more effectively.
We provide the following HR consultation services:
1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks
2. Setting up Organizational Structure and Authority Matrix based on a work flow analysis
3. Job Analysis and Job Design
4. Pay Structure/Compensation Plan
5. Recruiting and Selecting Procedures
6. Performance Measurement and Appraisal Programs.
Public Training Schedule September
Pemahaman dan Pelaksanaan UU Ketenagakerjaan 21,22, 23 September 2015
Oktober
PDCA and Process Improvement Skills for Manager 1-2 Oktober 2015
General Affairs Management 9 Oktober 2015
HR Officer Development Program 7-8 Oktober 2015
Certification in Learning and Development 7-8 Oktober 2015
Training of Trainer - Batch 34 7-8 Oktober 2015
Practical Leadership 12-13 Oktober 2015
Certification in Recruitment & Assessment 20, 21, 22 Oktober 2015
Certification in Performance Management and Performance Appraisal 8,9,10 Oktober 2015
Formulir Registrasi General Affairs Management
9 Oktober 2015, Fave Hotel Melawai Jakarta, 08.30-18.00 wib
1. Nama : Posisi : HP:
2. Nama : Posisi : HP:
3. Nama : Posisi : HP:
Perusahaan:
Alamat :
Telp :
Contact Person : E-mail: HP :
Fax to : 0217975159
HP : 08128028352 ( Rina) / 021-7975158 ( Elly)
Atau E-mail ke serviceleadership.info@gmail.com
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