1. pp def mo
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Fungsi operasi dalamorganisasi
Fungsi (sistem) operasi adalah bagian dari organisasi yang adaterutama untuk membuat dan menghasilkan produk perusahaan, barang maupun jasa.
Fluktuasi Acak
Diperlukan Monitor
Penyesuaian Keluaran
Umpan Balik
Masukan• Material• Man• Money• Method• Machine
• Market
PROSESKONVERSI
Keluaran• Barang• Jasa
PerbandinganKenyataan
VsRencana
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Jenis Operasi Input Output
Bank Kasir, staf, komputer,
fasilitas, energi
Pelayanan finansial
Restauran Koki, pelayan, makanan,
peralatan, fasilitas, energi
Hidangan, hiburan,
kepuasan pelanggan
Rumah sakit Dokter, perawat, staf,peralatan, fasilitas, energi
Pelayanan kesehatan,pasien sehat
Universitas Dosen, staf, peralatan,
buku, fasilitas, energi dan
pengetahuan
Mahasiswa terdidik,
adanya penelitian dan
pengabdian masyarakat
Manufaktur Tenaga kerja, mesin,bahan, energi dan
peralatan
Barang-barang jadi
Penerbangan Pesawat terbang, pilot,
pramugari, teknisi
Angkutan udara dari satu
tempat ke tempat yang
lain
Tabel 1.
Input dan Output dari Beberapa JenisOpera
si
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OperationsGround support
equipmentMaintenance
Ground Operations
FacilitymaintenanceCatering
Flight OperationsCrew schedulingFlyingCommunicationsDispatching
Managementscience
Finance/accounting
AccountingPayablesReceivablesGeneral
Ledger
Finance
Cash controlInternationalexchange
Airline
Marketing Traffic
administrationReservationsSchedulesTariffs
(pricing)
Sales
Advertising
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OrganizationalOrganizationalChartsCharts
Operations Teller
SchedulingCheckClearing
Collection
Transaction
processingFacilitiesdesign/layout
Vaultoperations
Maintenance
Security
FinanceInvestments
Security
Real estate
Accounting
Auditing
MarketingLoans
Commercial
Industrial
Financial
PersonalMortgage
TrustDepartment
Commercial Bank
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MarketingSalespromotion
Advertising
SalesMarketresearch
OperationsFacilities Construction; maintenance
Production and inventory
control Scheduling; materials control
Quality assurance andcontrol
Supply-chain management
Manufacturing Tooling; fabrication; assembly
Design Product development anddesign
Detailed product specifications
Industrial engineering Efficient use of machines,space,
and personnelProcess analysis
Finance/accountingDisbursements/credits
ReceivablesPayablesGeneral ledger
Funds Management
Money marketInternational
exchange
Capitalrequirements
Stock issueBond issue
and recall
Manufacturing
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ALASAN MEMPELAJARI MANAJEMENOPERASIONAL:
M.O. adalah satu dari tiga fungsiutama tiap organisasi
Mengetahui cara memproduksibarang dan jasa
M.O. bagian termahal dari suatu
organisasiMengetahui tugas dan manajeroperasi
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Significant Events in OMSignificant Events in OM
Figure 1.3Figure 1.3
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Goods and ServicesGoods and Services
AutomobileComputer
Installed carpeting
Fast-food meal
Restaurant meal/auto repair
Hospital care
Advertising agency/investment management
Consulting service/teaching
Counseling
Percent of Product that is a GoodPercent of Product that is a Good Percent of Product that is a ServicePercent of Product that is a Service
100%100% 7575 5050 2525 00 2525 5050 7575 100%100%|| || || || || || || || ||
Figure 1.4Figure 1.4
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Characteristics of GoodsCharacteristics of Goods
Tangible product Tangible product
ConsistentConsistentproduct definitionproduct definition
Production usuallyProduction usuallyseparate fromseparate fromconsumptionconsumption
Can beCan beinventoriedinventoried
Low customerLow customerinteractioninteraction
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Characteristics of ServiceCharacteristics of Service
Intangible productIntangible product
Produced andProduced andconsumed at sameconsumed at same
timetime Often uniqueOften unique
High customerHigh customerinteractioninteraction
Inconsistent productInconsistent productdefinitiondefinition
Often knowledge-Often knowledge-
basedbased