Analisis Proses Bisnis

(Bab 1) DEPARTEMENTASI

PERUSAHAAN

Analisis Proses Bisnis

Dari Proses Menjadi Departemen Menjadi Proses Bisnis

• Sebuah enterprise (perusahaan) terdiri banyak pekerjaan

• Perlu dilakukan pengorganisasian pekerja kedalam fungsi (departemen)

• Keuntungannya– Pekerja diberi kesempatan terspesialisasi atas dasar

keahlihannya– Biaya dari sentralisasi berbagai fungsi lebih rendah– Struktur organisasi lebih jelas dididefinisikan dan di

presentaskan

Analisis Proses Bisnis

Dari Proses Menjadi Departemen Menjadi Proses Bisnis

PurchasingDepartment

ManufactureDepartment

Engineering Department

FinanceDepartment

Inbound Logistic

Order Handling

Product Development

Process

Department/Function

Analisis Proses Bisnis

Definisi Proses Bisnis

• Proses Bisnis (Business Process)– A chain of logical connected, repetitive activities that utilizes

the enterprise’s resources to refine an object (physical or mental) for he purpose of achieving specified and measureble result/product for internal of external customers

• Bisnis proses menurut Porter ada dua1. Primary process

2. Support process

• Dikembangkan lagi menjadi tiga (ENAPS-European Network for Advanced Performance Study)

1. Primary process

2. Support process

3. Evolution process

Analisis Proses Bisnis

Definisi Proses Bisnis

• Bisnis proses menurut Porter (Porter’s value chain)

1.Inbound logistics

Receiving & Storing

Materials

2.Operations

ManufacturingRepacking

3. Outbound logistics

DistributionShipping

4. Marketing

& salesAdvertising

Selling

5. ServiceRepair

Maintenance

1. Firm infrastructure2. Human resources

3. Technology4. Purchasing

Support Activities

Primary Activities

Analisis Proses Bisnis

Definisi Proses Bisnis• Bisnis proses menurut ENAPS