daftar pustaka - umarepository.uma.ac.id/bitstream/123456789/974/7/138600046... · 2017-10-17 ·...
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DAFTAR PUSTAKA
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As’ad. M . 2004. “Seri Ilmu Sumber Daya Manusia Psikologi Industri”.
Yogyakarta. Liberty.
Azwar. S. 2012. “Reabilitas dan Validitas”. Yogyakarta. Pustaka Pelajar.
Budiharto, S & Himam, F. 2006. Konstruk Teoritis dan Pengukuran Kepemimpinan
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Kinerja Karyawan Pada PT Adam Jaya”. Jurnal Ekonomi Bisnis . Vol. 20.
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Gunawan, M.A. 2015. Statistik Penelitian Bidag Pendidikan, Psikologi dan
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: Parama Publishing.
Hadi, S. 2004. Statistik. Jilid Dua. Yogyakarta. ANDI.
http://repository,usu,ac,id/bitstream
Kartono. K. 1998. “Pemimpin dan Kepemimpinan (Apakah Kepemimpinan
Abnormal Itu?)”. Jakarta. PT Raja Grafindo Persada.
Kaswan. 2015. “Sikap Kerja: Dari Teori dan Implementasi Sampai Bukti”.
Bandung. ALFABETA.
Munardji. 2016. “Konsep dan Aplikasi Kepemimpinan Profetik”. Jurnal Edukasi.
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Munandar. S. A. 2001. “Psikologi Industri dan Organisasi”. Jakarta. UI-Press.
Sinambela.P. L. S. 2016. “Manajemen Sumber Daya Manusia : Membangun Tim
Kerja yang Solid Untuk Meningkatkan Kinerja”. Jakarta. PT. Bumi
Aksara.
Sopiah. 2008. “Perilaku Organisasi”. Yogyakarta. ANDI.
Sugiono, (2012). Metode Penelitiaan Pendidikan Pendekatan Kuantitatif,
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Sutrisno, Edy. 2009. “Manajemen Sumber Daya Manusia”. Jakarta. Kencana.
Taufan. B. A. & Budiharto. S. 2009. “Proses Mengembangkan Kepemimpinan
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Yogyakarta. Pustaka Fahima.
Umam, Khaerul. 2012. “Perilaku Organisasi”. Bandung. Cv Pustaka Setia.
Wahyono. T. 2009. “Kajian Teoritis Terhadap Kepemimpinan Nabi Muhammad
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Yogyakarta. Pustaka Fahima.
Widodo. E. S. 2015. “Manajemen Pengembangan Sumber Daya Manusia”.
Yogyakarta. Pustaka Pelajar.
Wijono. S. 2010. “Psikologi Industri dan Organisasi (dalam Suatu Bidang Gerak
Psikologi Sumber Daya Manusia)”. Jakarta. Kencana.
Zainuddin. M & Mustaqim. 2012. “Studi Kepemimpinan Islam (konsep, teori, dan
prakteknya dalam sejarah)”. Yogyakarta. Suka-Press UIN Sunankalijaga.
Reliability
Scale: PROFETIK
Case Processing Summary
N %
Cases Valid 46 100.0
Excludeda 0 .0
Total 46 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items N of Items
.899 .904 35
Item Statistics
Mean Std. Deviation N
VAR00001 3.1739 .52933 46
VAR00002 3.1522 .51499 46
VAR00003 2.6957 .69505 46
VAR00004 3.0652 .87945 46
VAR00005 3.3043 .51075 46
VAR00006 3.1739 .52933 46
VAR00007 3.6304 .48802 46
VAR00008 3.5435 .50361 46
VAR00009 3.2609 .71289 46
VAR00010 3.2174 .51264 46
VAR00011 3.2609 .74341 46
VAR00012 3.0652 .49000 46
VAR00013 3.1522 .51499 46
VAR00014 3.0870 .69366 46
VAR00015 2.9783 .57693 46
VAR00016 2.6957 .69505 46
VAR00017 2.5435 .95932 46
VAR00018 3.3913 .61385 46
VAR00019 3.0652 .53342 46
VAR00020 3.1304 .68666 46
VAR00021 3.5217 .50505 46
VAR00022 3.3913 .74471 46
VAR00023 3.2826 .54418 46
VAR00024 3.0000 .63246 46
VAR00025 3.4130 .54062 46
VAR00026 3.4348 .50121 46
VAR00027 3.3261 .55993 46
VAR00028 3.0217 .57693 46
VAR00029 3.6304 .48802 46
VAR00030 3.2826 .58359 46
VAR00031 3.6087 .53658 46
VAR00032 3.1304 .71829 46
VAR00033 3.5217 .50505 46
VAR00034 3.5652 .58318 46
VAR00035 3.1087 .76676 46
Summary Item Statistics
Mean Minimum Maximum Range
Maximum /
Minimum Variance N of Items
Item Means 3.224 2.543 3.630 1.087 1.427 .069 35
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
VAR00001 109.6522 98.454 .604 . .894
VAR00002 109.6739 99.425 .525 . .895
VAR00003 110.1304 96.205 .616 . .893
VAR00004 109.7609 97.475 .393 . .898
VAR00005 109.5217 100.611 .411 . .897
VAR00006 109.6522 98.454 .604 . .894
VAR00007 109.1957 101.405 .350 . .898
VAR00008 109.2826 102.607 .218 . .900
VAR00009 109.5652 98.562 .425 . .897
VAR00010 109.6087 100.066 .463 . .896
VAR00011 109.5652 98.340 .420 . .897
VAR00012 109.7609 100.719 .419 . .897
VAR00013 109.6739 99.425 .525 . .895
VAR00014 109.7391 102.464 .152 . .902
VAR00015 109.8478 101.021 .321 . .898
VAR00016 110.1304 96.205 .616 . .893
VAR00017 110.2826 97.496 .352 . .900
VAR00018 109.4348 97.762 .572 . .894
VAR00019 109.7609 100.364 .415 . .897
VAR00020 109.6957 98.750 .429 . .897
VAR00021 109.3043 100.305 .447 . .897
VAR00022 109.4348 95.585 .614 . .893
VAR00023 109.5435 98.254 .605 . .894
VAR00024 109.8261 98.636 .481 . .896
VAR00025 109.4130 102.026 .253 . .899
VAR00026 109.3913 100.821 .398 . .897
VAR00027 109.5000 99.322 .488 . .896
VAR00028 109.8043 96.072 .767 . .892
VAR00029 109.1957 101.628 .327 . .898
VAR00030 109.5435 100.920 .326 . .898
VAR00031 109.2174 101.996 .258 . .899
VAR00032 109.6957 98.528 .423 . .897
VAR00033 109.3043 100.216 .456 . .896
VAR00034 109.2609 102.019 .231 . .900
VAR00035 109.7174 98.785 .374 . .898
Scale Statistics
Mean Variance Std. Deviation N of Items
112.8261 105.080 10.25086 35
Reliability
Scale: KEPUASAN KERJA
Case Processing Summary
N %
Cases Valid 46 100.0
Excludeda 0 .0
Total 46 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items N of Items
.926 .927 48
Item Statistics
Mean Std. Deviation N
VAR00001 3.1957 .49976 46
VAR00002 3.4565 .62206 46
VAR00003 3.1304 .40048 46
VAR00004 3.4130 .58027 46
VAR00005 3.4348 .54374 46
VAR00006 3.2609 .53478 46
VAR00007 3.3043 .55255 46
VAR00008 3.2609 .57483 46
VAR00009 3.6087 .49344 46
VAR00010 3.5435 .54596 46
VAR00011 3.0435 .51452 46
VAR00012 3.5652 .50121 46
VAR00013 3.6304 .57189 46
VAR00014 3.5435 .62206 46
VAR00015 3.3696 .74113 46
VAR00016 3.1957 .49976 46
VAR00017 3.1957 .45312 46
VAR00018 3.5217 .58648 46
VAR00019 3.4565 .62206 46
VAR00020 3.5870 .58027 46
VAR00021 3.5435 .58525 46
VAR00022 3.4565 .62206 46
VAR00023 3.6087 .49344 46
VAR00024 3.5217 .54728 46
VAR00025 3.3696 .74113 46
VAR00026 3.5652 .50121 46
VAR00027 3.4348 .58318 46
VAR00028 2.9348 .61109 46
VAR00029 2.9130 .66084 46
VAR00030 3.5870 .58027 46
VAR00031 3.4348 .50121 46
VAR00032 3.5000 .54772 46
VAR00033 3.6304 .48802 46
VAR00034 3.1522 .72930 46
VAR00035 3.3261 .55993 46
VAR00036 3.4783 .54728 46
VAR00037 3.5870 .54062 46
VAR00038 3.3478 .67387 46
VAR00039 2.6522 .60433 46
VAR00040 3.1522 .51499 46
VAR00041 3.4783 .54728 46
VAR00042 3.3261 .55993 46
VAR00043 3.6957 .46522 46
VAR00044 3.0652 .64643 46
VAR00045 3.4565 .50361 46
VAR00046 3.5435 .58525 46
VAR00047 3.6304 .48802 46
VAR00048 3.1957 .58193 46
Summary Item Statistics
Mean Minimum Maximum Range
Maximum /
Minimum Variance N of Items
Item Means 3.381 2.652 3.696 1.043 1.393 .049 48
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
VAR00001 159.1087 160.499 .383 . .925
VAR00002 158.8478 156.043 .590 . .923
VAR00003 159.1739 162.902 .248 . .926
VAR00004 158.8913 160.943 .293 . .926
VAR00005 158.8696 159.094 .452 . .924
VAR00006 159.0435 160.131 .382 . .925
VAR00007 159.0000 158.889 .459 . .924
VAR00008 159.0435 159.865 .371 . .925
VAR00009 158.6957 157.905 .600 . .923
VAR00010 158.7609 158.942 .462 . .924
VAR00011 159.2609 163.397 .147 . .927
VAR00012 158.7391 158.819 .516 . .924
VAR00013 158.6739 155.736 .668 . .922
VAR00014 158.7609 155.030 .657 . .922
VAR00015 158.9348 154.018 .599 . .923
VAR00016 159.1087 160.499 .383 . .925
VAR00017 159.1087 159.477 .517 . .924
VAR00018 158.7826 155.107 .694 . .922
VAR00019 158.8478 156.043 .590 . .923
VAR00020 158.7174 155.185 .697 . .922
VAR00021 158.7609 154.942 .708 . .922
VAR00022 158.8478 155.821 .604 . .923
VAR00023 158.6957 157.905 .600 . .923
VAR00024 158.7826 156.841 .617 . .923
VAR00025 158.9348 154.018 .599 . .923
VAR00026 158.7391 158.819 .516 . .924
VAR00027 158.8696 160.471 .324 . .925
VAR00028 159.3696 167.616 -.151 . .930
VAR00029 159.3913 159.443 .342 . .925
VAR00030 158.7174 155.185 .697 . .922
VAR00031 158.8696 159.449 .466 . .924
VAR00032 158.8043 156.428 .647 . .923
VAR00033 158.6739 159.247 .496 . .924
VAR00034 159.1522 162.754 .124 . .928
VAR00035 158.9783 159.622 .400 . .925
VAR00036 158.8261 157.836 .542 . .923
VAR00037 158.7174 159.141 .452 . .924
VAR00038 158.9565 159.643 .323 . .926
VAR00039 159.6522 166.499 -.081 . .929
VAR00040 159.1522 163.376 .148 . .927
VAR00041 158.8261 157.836 .542 . .923
VAR00042 158.9783 157.711 .538 . .923
VAR00043 158.6087 160.821 .386 . .925
VAR00044 159.2391 158.275 .424 . .924
VAR00045 158.8478 162.221 .243 . .926
VAR00046 158.7609 160.319 .333 . .925
VAR00047 158.6739 160.891 .361 . .925
VAR00048 159.1087 161.166 .277 . .926
Scale Statistics
Mean Variance Std. Deviation N of Items
162.3043 165.594 12.86834 48
NPar Tests
Descriptive Statistics
N Mean
Std.
Deviation
Minimu
m
Maximu
m
KEPUASAN
KERJA
46 162.304
3
12.86834 134.00 185.00
PROFETIK 46 112.826
1
10.25086 90.00 136.00
One-Sample Kolmogorov-Smirnov Test
KEPUASA
N KERJA
PROFETI
K
N 46 46
Normal Parametersa,b Mean 162.3043 112.8261
Std. Deviation 12.86834 10.25086
Most Extreme
Differences
Absolute .108 .075
Positive .067 .072
Negative -.108 -.075
Kolmogorov-Smirnov Z .733 .512
Asymp. Sig. (2-tailed) .655 .956
a. Test distribution is Normal.
b. Calculated from data.
Explore
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
KEPUASAN
KERJA
46 100.0% 0 .0% 46 100.0%
Descriptives
Statistic
Std.
Error
KEPUASAN
KERJA
Mean 162.304
3
1.89733
95% Confidence
Interval for Mean
Lower Bound 158.482
9
Upper Bound 166.125
8
5% Trimmed Mean 162.630
4
Median 163.000
0
Variance 165.594
Std. Deviation 12.8683
4
Minimum 134.00
Maximum 185.00
Range 51.00
Interquartile Range 20.25
Skewness -.411 .350
Kurtosis -.243 .688
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
KEPUASAN
KERJA
.108 46 .200* .966 46 .195
a. Lilliefors Significance Correction
*. This is a lower bound of the true significance.
Histograms
Stem-and-Leaf Plots
Normal Q-Q Plots
Detrended Normal Q-Q Plots
Means
Case Processing Summary
Cases
Included Excluded Total
N Percent N Percent N Percent
KEPUASAN KERJA
* PROFETIK
46 100.0% 0 .0% 46 100.0%
Report
KEPUASAN KERJA
PROFETI
K Mean N Std. Deviation
d
i
m
e
n
si
o
n
1
90.00 134.000
0
1 .
92.00 160.000
0
1 .
98.00 134.000
0
1 .
99.00 148.000
0
1 .
100.00 155.000
0
2 8.48528
101.00 170.000
0
2 4.24264
102.00 168.500
0
2 3.53553
107.00 151.250
0
4 6.70199
108.00 166.000
0
3 10.58301
110.00 164.000
0
2 1.41421
111.00 147.000
0
2 16.97056
113.00 159.750
0
4 8.05709
Case Processing Summary
Cases
Included Excluded Total
N Percent N Percent N Percent
115.00 153.500
0
2 12.02082
116.00 166.666
7
3 9.01850
118.00 163.000
0
1 .
119.00 163.000
0
3 12.12436
122.00 175.500
0
2 9.19239
123.00 174.000
0
2 1.41421
124.00 185.000
0
2 .00000
125.00 162.333
3
3 13.01281
126.00 176.000
0
1 .
131.00 176.000
0
1 .
136.00 172.000
0
1 .
Total 162.304
3
46 12.86834
ANOVA Table
Sum of
Squares df
KEPUASAN KERJA
* PROFETIK
Between
Groups
(Combined) 5479.406 22
Linearity 2023.711 1
Deviation from
Linearity
3455.695 21
Within Groups 1972.333 23
Total 7451.739 45
ANOVA Table
Mean
Square F
KEPUASAN KERJA
* PROFETIK
Between
Groups
(Combined) 249.064 2.904
Linearity 2023.711 23.599
Deviation from
Linearity
164.557 1.919
Within Groups 85.754
Total
ANOVA Table
Sig.
KEPUASAN KERJA
* PROFETIK
Between
Groups
(Combined) .007
Linearity .000
Deviation from
Linearity
.065
Within Groups
Total
Measures of Association
R
R
Squared Eta
Eta
Squared
KEPUASAN KERJA
* PROFETIK
.521 .272 .858 .735
Correlations
Descriptive Statistics
Mean
Std.
Deviation N
KEPUASAN
KERJA
162.304
3
12.86834 46
PROFETIK 112.826
1
10.25086 46
Correlations
KEPUASA
N KERJA
PROFETI
K
KEPUASAN
KERJA
Pearson
Correlation
1 .521**
Sig. (2-tailed) .000
N 46 46
PROFETIK Pearson
Correlation
.521** 1
Sig. (2-tailed) .000
N 46 46
**. Correlation is significant at the 0.01 level (2-tailed).
N
O
N
A
M
A
NO AITEM PROFETIK T
O
T
A
L
1 2 3 4 5 6 7 8 9 1
0
1
1
1
2
1
3
1
4
1
5
1
6
1
7
1
8
1
9
2
0
2
1
2
2
2
3
2
4
2
5
2
6
2
7
2
8
2
9
3
0
3
1
3
2
3
3
3
4
3
5
1 3 3 3 3 4 3 4 4 3 4 3 4 3 4 4 3 3 4 3 3 4 4 3 3 4 4 4 4 4 3 3 4 4 4 4 12
4
2 4 3 3 3 3 4 4 3 4 4 3 3 3 3 3 3 4 4 3 3 3 3 3 3 4 4 3 3 4 4 4 3 4 3 3 11
8
3 3 3 3 3 3 3 4 3 4 3 4 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 4 3 3 4 3 11
1
4 4 4 4 4 3 4 3 3 4 3 4 3 4 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 11
5
5 3 4 3 4 3 3 4 3 4 3 4 3 4 4 4 3 4 4 3 4 4 4 3 3 3 3 3 3 4 4 4 3 3 4 4 12
3
6 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 4 3 3 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 11
0
7 3 4 3 4 3 3 4 4 4 3 4 3 4 3 3 3 4 4 3 4 3 4 4 3 3 3 3 3 4 3 3 3 3 4 3 11
9
8 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 4 2 3 3 3 10
7
9 4 3 3 4 3 4 3 3 4 3 4 3 3 3 3 3 3 3 4 3 4 4 4 3 4 4 3 3 4 4 4 4 4 4 3 12
2
1
0 4 3 3 4 4 4 4 4 3 4 3 3 3 4 2 3 3 4 3 4 4 4 4 3 3 4 4 4 4 4 4 3 4 4 3
12
5
1
1 3 3 3 1 4 3 4 4 3 4 3 4 3 2 3 3 2 3 3 3 3 4 4 4 4 4 4 3 3 3 4 4 4 3 4
11
6
1
2 3 3 3 3 3 3 4 3 3 3 2 3 3 3 2 3 2 3 2 3 4 3 4 3 4 4 4 3 4 4 4 3 4 4 4
11
3
1
3 3 2 1 3 3 3 4 3 3 3 2 2 2 4 3 1 1 2 3 3 3 1 3 4 4 4 4 3 4 3 4 3 4 4 2
10
1
1
4 3 3 2 3 3 3 3 3 2 2 3 3 3 2 3 2 2 3 4 3 3 3 3 2 4 3 3 3 4 3 4 3 3 3 3
10
2
1
5 3 3 3 1 3 3 3 3 4 3 4 3 3 3 3 3 2 4 3 3 4 3 3 3 3 4 3 3 4 3 3 2 3 4 3
10
8
1
6 3 3 3 3 3 3 3 4 2 3 3 3 3 2 3 3 2 4 3 3 4 4 3 3 3 3 3 3 3 3 3 3 4 4 2
10
7
1
7 2 3 2 4 3 2 4 4 4 3 2 4 3 4 3 2 1 4 3 1 4 4 3 3 4 3 4 2 4 3 4 3 4 4 1
10
8
1
8 4 4 2 4 4 4 4 4 4 4 4 4 4 3 3 2 2 4 4 4 4 4 3 3 3 3 4 3 4 4 3 4 4 3 4
12
5
1
9 3 3 3 4 3 3 4 4 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 4 4 4 3 4 3 3
11
5
2
0 3 3 3 3 3 3 3 4 2 3 2 3 3 4 2 3 2 3 3 3 3 3 2 2 3 3 3 2 3 3 3 3 3 2 2 98
2
1 4 3 3 2 3 4 3 4 3 3 2 3 3 4 3 3 3 4 3 3 4 4 3 3 4 3 3 3 4 3 4 2 4 3 3
11
3
2
2 3 3 3 4 4 3 4 4 4 3 4 3 3 4 4 3 2 4 3 4 4 4 4 4 4 4 4 4 4 1 4 4 4 4 4
12
6
2
3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 3 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
13
6
2
4 3 4 3 3 4 3 4 4 2 4 3 3 4 3 3 3 3 4 3 3 3 4 3 2 3 3 3 3 3 3 3 3 3 3 3
11
1
2
5 3 3 3 3 3 3 4 4 4 3 4 3 3 3 3 3 2 3 4 4 3 3 4 4 3 3 4 4 4 3 4 4 4 3 4
11
9
2
6 3 4 3 3 4 3 4 4 3 3 3 2 4 3 3 3 1 3 3 2 4 4 4 2 3 4 3 3 4 4 4 3 3 4 3
11
3
2
7 4 4 3 4 4 4 4 4 4 3 4 3 4 2 4 3 2 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4
13
1
2
8 4 3 2 2 4 4 4 4 4 4 4 3 3 3 3 2 3 4 3 2 3 4 3 3 4 4 4 3 4 4 3 3 4 4 1
11
6
2
9 3 3 2 3 3 3 4 4 3 3 3 3 3 2 2 2 1 3 3 3 3 3 3 2 3 3 3 2 3 3 4 3 3 2 3 99
3
0 2 3 1 2 2 2 3 3 3 3 2 2 3 3 2 1 3 3 2 3 3 3 3 2 3 3 3 2 4 3 2 2 3 4 4 92
3
1 2 2 1 2 4 2 4 4 4 3 3 3 2 2 3 1 1 2 2 1 3 2 2 2 3 3 2 2 3 3 3 4 3 4 3 90
3
2 3 3 2 3 3 3 3 3 2 3 3 3 3 3 4 2 1 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3
10
0
3
3 3 3 2 3 4 3 4 4 3 3 3 3 3 4 2 2 3 3 2 3 3 3 3 2 2 3 2 2 3 3 3 1 3 4 3
10
0
3
4 3 4 3 4 3 3 4 3 4 3 4 3 4 4 4 3 4 4 3 4 4 4 3 3 3 3 3 3 4 4 4 3 3 4 4
12
3
3
5 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 4 3 3 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3
11
0
3
6 3 4 3 4 3 3 4 4 4 3 4 3 4 3 3 3 4 4 3 4 3 4 4 3 3 3 3 3 4 3 3 3 3 4 3
11
9
3
7 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 4 2 3 3 3
10
7
3
8 4 3 3 4 3 4 3 3 4 3 4 3 3 3 3 3 3 3 4 3 4 4 4 3 4 4 3 3 4 4 4 4 4 4 3
12
2
3
9 4 3 3 4 4 4 4 4 3 4 3 3 3 4 2 3 3 4 3 4 4 4 4 3 3 4 4 4 4 4 4 3 4 4 3
12
5
4
0 3 3 3 1 4 3 4 4 3 4 3 4 3 2 3 3 2 3 3 3 3 4 4 4 4 4 4 3 3 3 4 4 4 3 4
11
6
4
1 3 3 3 3 3 3 4 3 3 3 2 3 3 3 2 3 2 3 2 3 4 3 4 3 4 4 4 3 4 4 4 3 4 4 4
11
3
4
2 3 2 1 3 3 3 4 3 3 3 2 2 2 4 3 1 1 2 3 3 3 1 3 4 4 4 4 3 4 3 4 3 4 4 2
10
1
4
3 3 3 2 3 3 3 3 3 2 2 3 3 3 2 3 2 2 3 4 3 3 3 3 2 4 3 3 3 4 3 4 3 3 3 3
10
2
4
4 3 3 3 1 3 3 3 3 4 3 4 3 3 3 3 3 2 4 3 3 4 3 3 3 3 4 3 3 4 3 3 2 3 4 3
10
8
4
5 3 3 3 3 3 3 3 4 2 3 3 3 3 2 3 3 2 4 3 3 4 4 3 3 3 3 3 3 3 3 3 3 4 4 2
10
7
4
6 3 3 3 3 4 3 4 4 3 4 3 4 3 4 4 3 3 4 3 3 4 4 3 3 4 4 4 4 4 3 3 4 4 4 4
12
4
51
90
N
O
N
a
m
a
NO AITEM KEPUASAN T
O
T
A
L 1 2 3 4 5 6 7 8 9
1
0
1
1
1
2
1
3
1
4
1
5
1
6
1
7
1
8
1
9
2
0
2
1
2
2
2
3
2
4
2
5
2
6
2
7
2
8
2
9
3
0
3
1
3
2
3
3
3
4
3
5
3
6
3
7
3
8
3
9
4
0
4
1
4
2
4
3
4
4
4
5
4
6
4
7
4
8
1 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 3 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 3 18
5
2 3 4 3 4 3 3 3 3 4 4 4 3 4 4 4 3 3 3 4 4 3 3 4 4 4 3 4 2 3 4 3 3 3 3 3 3 3 3 3 4 3 3 4 3 4 4 4 3 16
3
3 3 4 3 3 3 3 3 3 4 3 3 3 4 4 4 3 3 4 4 3 4 4 4 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 4 4 4 15
9
4 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 4 3 3 3 14
5
5 3 4 3 4 4 4 3 4 4 4 4 3 4 4 4 3 3 4 4 4 4 4 4 4 4 3 4 3 3 4 3 4 4 3 4 4 3 3 3 3 4 4 4 3 4 4 4 3 17
5
6 3 4 3 4 4 3 3 3 3 3 3 4 4 4 4 3 3 3 4 4 3 3 3 4 4 4 3 3 3 4 3 4 4 3 4 3 4 4 3 3 3 3 4 3 4 3 4 3 16
5
7 3 4 3 3 3 3 3 4 4 4 3 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 3 3 3 4 3 4 4 3 4 4 4 17
6
8 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 4 2 2 4 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 4 4 3 14
6
9 3 4 3 4 4 4 4 3 4 4 3 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 3 4 4 4 3 18
2
1
0 3 3 3 3 4 3 3 3 4 4 3 4 4 4 3 3 4 4 3 3 4 4 4 3 3 4 4 3 3 3 3 4 4 2 3 4 4 3 2 3 4 4 4 3 3 3 4 3 16
3
1
1 3 4 3 3 4 3 3 4 4 4 3 4 3 3 3 3 3 4 4 4 4 3 4 4 3 4 4 4 2 4 4 4 4 4 3 3 4 4 2 3 3 3 3 2 3 4 4 4 16
6
1
2 4 4 3 3 3 4 4 4 4 3 3 3 4 4 4 4 3 4 4 4 4 4 4 3 4 3 4 2 3 4 3 4 4 3 2 3 4 4 2 3 3 4 4 3 4 4 3 3 16
8
1
3 3 4 3 4 3 3 3 3 4 4 3 4 4 3 4 3 3 4 4 4 4 4 4 3 4 4 4 3 2 4 3 3 4 2 3 4 4 4 2 3 4 4 4 3 3 4 4 3 16
7
1
4 2 4 3 3 3 4 4 3 4 4 2 4 4 4 4 2 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 2 4 4 4 3 2 3 4 3 4 4 3 4 4 3 17
1
1
5 3 3 3 3 3 3 3 3 4 3 3 4 4 4 4 3 3 3 3 3 4 4 4 3 4 4 4 2 2 3 3 3 3 2 3 4 4 4 2 4 4 4 4 2 4 3 3 3 15
8
1
6 3 3 3 3 4 3 3 3 4 3 3 3 4 4 4 3 3 3 3 3 4 4 4 4 4 3 3 3 2 3 4 4 4 3 4 4 3 3 2 3 4 4 4 3 3 3 3 3 16
0
1
7 3 2 3 4 4 3 4 4 4 4 3 4 4 4 4 3 4 4 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4 2 4 4 4 4 4 4 4 4 3 17
8
1
8 4 4 3 3 3 4 3 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 2 3 4 4 2 2 3 4 4 4 4 3 4 4 3 17
5
1
9 3 4 3 3 3 3 3 4 4 4 3 4 4 4 4 3 3 4 4 3 4 4 4 3 4 4 4 2 3 3 3 3 3 3 3 3 4 3 3 3 3 3 4 2 3 4 4 3 16
2
2
0 3 3 2 3 3 3 2 2 3 3 2 3 3 3 2 3 3 3 3 2 3 3 3 3 2 3 3 3 2 2 3 3 3 2 2 3 4 2 3 3 3 3 4 2 4 4 3 2 13
4
2
1 3 3 3 3 4 4 3 3 4 4 3 3 4 4 4 3 3 3 3 3 4 4 4 4 4 3 3 3 2 3 3 4 4 3 4 4 3 2 2 3 4 3 4 3 3 4 3 2 15
9
2
2 3 4 4 3 4 3 4 4 4 4 3 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 2 3 4 4 4 4 3 3 4 4 4 2 3 4 4 4 2 4 4 4 3 17
6
2
3 3 4 4 4 4 3 3 3 4 3 3 3 3 4 4 3 3 3 4 4 4 4 4 3 4 3 3 2 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 4 17
2
2
4 2 2 3 4 3 3 3 3 3 3 3 3 2 2 3 2 3 2 2 2 2 2 3 2 3 3 3 3 3 2 3 2 4 4 4 3 2 3 3 3 3 3 4 3 4 3 3 2 13
5
2
5 3 3 3 3 3 2 4 4 3 3 3 3 4 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 2 4 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 4 4 4 15
2
2
6 3 4 3 4 4 3 4 3 4 4 3 3 4 4 4 3 3 4 4 4 3 3 4 3 4 3 3 2 2 4 4 4 4 3 3 4 3 3 2 2 4 3 4 3 3 4 4 3 16
3
2
7 3 4 3 3 4 3 3 3 4 4 2 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 2 3 4 4 4 4 4 4 4 4 4 3 2 3 4 4 4 4 4 4 4 4 17
6
2
8 4 4 3 4 4 3 3 2 4 4 3 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 2 3 4 4 4 2 3 4 4 4 3 4 4 4 3 17
6
2
9 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 4 2 3 4 4 3 2 3 4 3 3 3 3 4 4 3 14
8
3
0 3 4 3 3 3 3 3 3 4 4 3 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 2 2 4 4 4 3 3 3 3 4 3 2 2 3 3 4 2 4 2 3 2 16
0
3
1 3 2 3 2 3 3 3 3 3 3 4 3 2 2 2 3 3 2 2 3 2 2 3 3 2 3 2 4 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 2 3 3 4 3 13
4
3
2 3 4 3 3 4 3 2 3 3 3 3 4 3 3 3 3 2 4 4 3 3 3 3 3 3 4 3 3 2 3 4 4 3 3 3 3 4 3 3 2 3 3 3 2 3 4 3 3 14
9
3
3 3 3 3 2 4 2 3 2 4 4 3 4 4 4 4 3 3 3 3 3 3 3 4 4 4 4 4 3 3 3 3 3 4 3 3 4 4 4 2 4 4 3 4 3 3 4 4 3 16
1
3
4 4 3 3 3 4 4 4 4 3 4 3 3 4 4 3 4 3 4 3 4 4 3 3 4 3 3 4 3 3 4 3 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 17
3
3
5 4 3 4 4 3 4 3 3 3 4 3 4 4 4 3 4 3 3 3 4 3 4 3 3 3 4 4 4 3 4 3 3 3 4 3 3 4 3 3 3 3 3 3 3 4 3 3 4 16
3
3
6 3 3 3 4 3 3 4 3 4 4 4 4 3 3 3 3 4 3 3 4 4 3 4 4 3 4 4 3 3 4 3 3 4 4 3 3 3 4 3 3 3 3 3 3 3 3 3 3 16
1
3
7 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 3 2 3 3 4 4 3 4 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 14
6
3
8 4 4 4 4 3 3 4 4 3 3 3 4 3 3 3 4 3 4 4 4 4 3 3 4 3 4 3 3 4 4 4 3 3 4 3 4 3 4 3 3 4 4 3 3 4 3 4 4 16
9
3
9 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 4 3 3 3 4 3 14
9
4
0 4 3 3 3 3 3 4 3 3 4 3 3 3 3 2 4 3 3 3 3 3 3 3 4 2 3 3 3 4 3 4 3 4 4 4 3 3 4 3 4 3 3 4 3 4 3 4 4 15
8
4
1 3 3 3 4 2 3 3 3 3 3 3 3 3 3 2 3 3 3 3 4 4 4 3 4 2 3 3 3 3 4 3 3 3 3 3 3 3 4 3 3 3 3 4 3 3 3 3 3 14
9
4
2 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 4 3 4 4 4 4 4 4 4 3 4 4 4 3 4 4 3 3 3 3 3 3 4 3 3 3 3 4 3 3 4 3 4 17
3
4
3 3 4 4 4 3 4 4 3 3 3 3 4 4 2 2 3 3 4 4 4 3 3 3 3 2 4 3 4 3 4 4 4 4 4 4 4 4 3 3 4 4 2 3 4 4 3 4 4 16
6
4
4 4 3 3 4 4 4 3 4 3 3 2 4 4 4 3 4 3 4 3 4 3 2 3 4 3 4 4 3 3 4 3 4 4 4 4 2 4 3 4 3 2 3 3 4 3 3 3 3 16
2
4
5 3 3 4 4 3 4 4 4 4 2 2 4 4 3 2 3 3 4 3 3 3 3 4 3 2 4 3 3 3 3 3 3 4 4 3 3 3 2 3 4 3 2 3 4 3 2 3 4 15
3
4
6 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 3 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 3 18
5
74
66
