Service Quality in Tourism

TOPIC

Jl IKPN Bintaro No 1, Pesanggrahan, Tanah Kusir, Jakarta, Special Capital Region of Jakarta 12330, Indonesia

customer satisfaction questionnaire

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A customer satisfaction questionnaire

CUSTOMER SATISFACTION QUESTIONNAIREGM QuestionnaireClub Med Village:..............................Dates of your stay: From:.............................................. to:............................... Month/day/year Month/day/yearName:................................................Member #...............................................Address:.............................................................................................................City:..................................State:...................................Zip:............................... Overall impression Organization Team of G.O.s Food Bar Sport Daytime ambiance Evening entertainment Music & dance Mini club Excursions Accommodations Club flights & transfers CleanlinesExcellent 6 6 6 6 6 6 6 6 6 6 6 6 6 6Very good 5 5 5 5 5 5 5 5 5 5 5 5 5 5Good 4 4 4 4 4 4 4 4 4 4 4 4 4 4Fair 3 3 3 3 3 3 3 3 3 3 3 3 3 3Poor 2 2 2 2 2 2 2 2 2 2 2 2 2 2Very poor 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Your comments:..................................................................................................................................................................................................................................................................................................................................................................................................................................1. Did Club Med meet your expectation? Far below expectations Surpassed expectations Felt short of expectations Far surpassed expectations Meet expectations

2. If this was not your first Club Med, how many other times have you been to a Club Med Village?...................................................3. How did you make your Club Med reservations? Through a travel agent Through Club Med reservations

4. Quality of your reservations handling (pre-travel information): Very poor Poor Fair Good Excellent

5. Which one factor was most important in your choosing Club Med for your vacation? Previous stay with us Advertisement Editorial article Travel agent recommendation Friend/Relative Recommendation

6. Kindly indicate your age bracket: Under 25 25-34 35-44 45-54 55 or over

7. Kindly indicate your marital status: Married Single

8. Would you vacation with Club Med again? Yes No

9. If you answered yes to question 8, where would you like to go on your next Club Med vacation? U.S.A Mexico French West Indies Caribbean Europe Other

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Service Quality In Tourism