bahan kuliah x (senin 7 desember 2015}

8/20/2019 Bahan Kuliah X (Senin 7 Desember 2015}

1/26

HUKUM

PERLINDUNGAN

KONSUMENLEMBAGA-LEMBAGA DALAM PERLINDUNGAN

KONSUMEN


2/26

LEMBAGA-LEMBAGA DALAMPENYELESAIAN SENGKETA

KONSUMEN.

1. BADAN PENYELESAIAN SENGKETA

KONSUMEN (BPSK)2. BADAN PERLINDUNGAN KONSUMEN

NASIONAL (BPKN)

3. LEMBAGA PERLINDUNGANKONSUMEN SWADAYA MASYARAKAT(LPKSM)


3/26

BADAN PENYELESAIAN SENGKETA

KONSUMEN (BPSK)

Badan Penyee!a"an Sen#$e%a K&n!'en

adaa *adan yan# *e+%'#a! enan#an" danenyee!a"$an !en#$e%a an%a+a ,ea$' '!aadan $&n!'en. BPSK "n" d"*en%'$ 'n%'$enyee!a"$an !en#$e%a $&n!'en yan#

*e+!$aa $e" dan *e+!"a% !ede+ana.

BPSK daa $e/enan#annya da,a%ene,'nya den#an a+a ed"a!"0

$&n!""a!" a%a' a+*"%+a!e.


4/26

BPSK d"ad&,!" da+" &de Small Claims Tribunal yan#

ea$'$an ,e+!"dan#an den#an en#a!"$an$e,'%'!an !ea+a e,a%0 !ede+ana dan den#an *"aya'+a !e!'a" den#an a!a! ,e+ad"an

BPSK ene*a%an" an%a+a e$an"!e ADR ( Alternatif

Dispute Resolution) yan# !",e dan e$!"*e0 den#ane$an"!e ,en#ad"an yan# &%&+"%e+

BPSK %e+e%a$*e+$ed'd'$an d" Dae+a %"n#$a% II$a*',a%en dan $&%a d" Ind&ne!"a.

An##&%a BPSK %e+d"+" da+" 'n!'+ Pee+"n%a0 $&n!'en0

dan ,ea$' '!aa ("n 3 &+an#0 a4 5 &+an#).Pen#an#$a%an dan ,e*e+en%"an an##&%a BPSK

d"%e%a,$an &e Men%e+" Pe+"nd'!%+"an dan Pe+da#an#an.


5/26

T'#a! dan /e/enan# BPSK

Pa!a 52 UUPK

T'#a! dan /e/enan# *adan ,enyee!a"an !en#$e%a $&n!'en e",'%" 6

a. ea$!ana$an ,enan#anan dan ,enyee!a"an !en#$e%a

$&n!'en0den#an a+a ea'" ed"a!" 0 a+*"%+a!e a%a' $&n!""a!"7

*. e*e+"$an $&n!'%a!" ,e+"nd'n#an $&n!'en7

. ea$'$an ,en#a/a!an %e+ada, ,ena%'an $a'!'a *a$'

d. ea,&+$an $e,ada ,eny"d"$ '' a,a*"a %e+ad" ,ean##a+an$e%en%'an daa Undan#-'ndan# "n"7

e. ene+"a ,en#ad'an *a"$ %e+%'"! a','n %"da$ %e+%'"!0 da+"$&n!'en %en%an# %e+ad"nya ,ean##a+an %e+ada, ,e+"nd'n#an$&n!'en7

. ea$'$an ,ene"%"an dan ,ee+"$!aan !en#e$e%a ,e+"nd'n#an$&n!'en7

#. ean##" ,ea$' '!aa yan# %ea ea$'$an ,ean##a+an %e+ada,

,e+"nd'na#n $&n!'en7


6/26

T'#a! dan /e/enan# BPSK . ean##" dan en#ad"+$an !a$!"0 !a$!" a" dana%a' !e%"a, &+an#

yan# d"an##a, en#e%a'" ,ean##a+an %e+ada, Undan#-'ndan#"n"7

". e"n%a *an%'an ,eny"d"$ 'n%'$ en#ad"+$an ,ea$' '!aa0 !a$!"0!a$!" a"0 a%a' !e%"a, &+an# !e*a#a"ana d"a$!'d ,ada '+' #

dan '+' 0 yan# %"da$*e+!ed"a een'" ,an##"an *adan,enyee!a"an !en#$e%a $&n!'en7

. enda,a%$an0 ene"%" dana%a' en"a" !'+a%0 d&$'en0a%a' aa%*'$%" a"n #'na ,enye"d"$an dana%a' ,ee+"$!aan7

$. e'%'!$an dan ene%a,$an ada a%a' %"da$ adanya $e+'#"an d"

,"a$ $&n!'en7

. Me*e+"$an ,'%'!an $e,ada ,ea$' '!aa yan# ea$'$an,ean##a+an %e+ada, ,e+"nd'n#an $&n!'en7

. ena%'$an !an$!" ad"n"!%+a%" $e,ada ,ea$' '!aa yan#

ean##a+ $e%en%'an Undan#- 'ndan# "n".


7/26

P+&!ed'+ Pen#ad'an $e BPSK

Pen#ad'an $&n!'en $e BPSK %e+a!'$ !ede+ana0 K&n!'enda%an# $e BPSK den#an e*a/a KTP0 en#"!" &+'"+,e+&&nan ,enyee!a"an0 dan *e+$a!-*e+$a! %e+$a"% ,e+&&nan!en#$e%a yan# d"""$".

P"a$-,"a$ yan# *e+,e$a+a d" BPSK %"da$ d"$ena" *"aya ,e+$a+a

La' P"a$ BPSK a$an ea$'$an ,ean##"an $e,ada $ed'a,"a$ (K&n!'en dan Pea$' U!aa) 'n%'$ d",e+%e'$an daa

,+a!"dan#.

Da+" P+a!"dan# "n" d"%en%'$an a,a$a $ed'a ,"a$ a!" da,a%d"daa"$an a%a' a+'! ene,' an#$a-an#$a ,enyee!a"and"'a+ ,en#ad"an.


8/26

Penyee!a"an !en#$e%a $&n!'en &e BPSK d"!ee!a"$anea'" a+a $&n!""a!" a%a' ed"a!" a%a' a+*"%+a!e0 yan#d"a$'$an a%a! da!a+ ,""an dan ,e+!e%''an ,a+a ,"a$ yan#*e+!an#$'%an0 dan *'$an e+',a$an ,+&!e! ,enyee!a"an!en#$e%a !ea+a *e+enan#

Pa!a 58 UUPK

1. Un%'$ enan#an" dan enyee!a"$an !en#$e%a$&n!'en0 *adan ,enyee!a"an !en#$e%a $&n!'ene*en%'$ ae"!

2. 9'a an##&%a ae"! !e*a#a"ana d"a$!'d ,ada aya%(1) a+'! #an" dan !ed"$"%-d"$"%nya 3 (%"#a) &+an# yan#e/a$"" !e'a 'n!'+ !e*a#a"ana daa Pa!a 8: aya%(3)0 !e+%a d"*an%' &e !e&+an# ,an"%e+a.

3. P'%'!an ae"! *e+!"a% ;na dan en#"$a%.


9/26

Penyee!a"an !en#$e%a $&n!'en d"a$'$an daa

*en%'$ $e!e,a$a%an yan# d"*'a% daa ,e+an"an%e+%'"! yan# d"%anda%an#an" &e ,a+a ,"a$ yan#

*e+!en#$e%a0 yan# d"$'a%$an daa *en%'$ $e,'%'!anBPSK

Pa!a 55 UUPK

Badan ,enyee!a"an !en#$e%a $&n!'en /a"*en#e'a+$an ,'%'!an ,a"n# a*a% daa /a$%' 21(d'a ,'' !a%') a+" $e+a !e%ea #'#a%an d"%e+"a.

P'%'!an yan# d"$e'a+$an BPSK da,a% *e+',a,e+daa"an0 #'#a%an d"%&a$0 a%a' #'#a%an d"$a*'$an


10/26

Pea$!anaan P'%'!an BPSK.

Pa!a 5< UUPK

1. Daa /a$%' ,a"n# a*a% = (%'') a+" $e+a !ea$ene+"a ,'%'!an *adan ,enyee!a"anan !en#$e%a

$&n!'en !e*a#a"ana d"a$!'d daa Pa!a 55 ,ea$''!aa /a"* ea$!ana$an ,'%'!an %e+!e*'%.

2. Pa+a ,"a$ da,a% en#a'$an $e*e+a%an $e,adaPen#ad"an Ne#e+" ,a"n# a*a% 18 (e,a% *ea!) a+"$e+a !e%ea ene+"a ,e*e+"a%'an ,'%'!an %e+!e*'%.

3. Pea$' '!aa yan# %"da$ en#a'$an $e*e+a%an daa an#$a /a$%' !e*a#a"ana d"a$!'d ,ada aya% (2)d"an##a, ene+"a ,'%'!an *adan ,enyee!a"anan!en#$e%a $&n!'en.


11/26

Pea$!anaan P'%'!an BPSK

8. A,a*"a $e%en%'an !e*a#a"ana d"a$!'d ,ada

aya% (1) dan aya% (3) %"da$ d"aan$an &e

,ea$' '!aa 0 *adan ,enyee!a"anan !en#$e%a

$&n!'en enye+a$an ,'%'!an %e+!e*'%$e,ada ,eny"d"$ 'n%'$ ea$'$an ,eny"d"$an!e!'a" den#an $e%en%'an ,e+'ndan#-'ndan#an

yan# *e+a$'.

5. P'%'!an *adan ,enyee!a"anan !en#$e%a$&n!'en !e*a#a"ana d"a$!'d ,ada aya%a

(3) e+',a$an *'$%" ,e+'aan yan# '$',*a#" ,eny"d"$ 'n%'$ ea$'$an ,eny"d"$an.


12/26

Pea$!anaan P'%'!an BPSK

Pa!a 5= UUPK

P'%'!an ae"! !e*a#a"ana d"a$!'ddaa Pa!a 58 aya% (1) d""n%a$an,ene%a,an e$!e$'!"nya $e,ada Pen#ad"anNe#e+" %e,a% $&n!'en yan# d"+'#"$an.


13/26

U,aya >'$' %e+ada,

,'%'!an BPSK

Pa!a 5< aya% 2 UUPK 6Pa+a ,"a$ da,a% en#a'$an $e*e+a%an$e,ada Pen#ad"an Ne#e+" ,a"n# a*a% 18 a+"$e+a !e%ea ene+"&a ,e*e+"%a'na

,'%'!an %e+!e*'%.


14/26

U,aya '$' %e+ada, ,'%'!anBPSK

Pa!a 5? UUPK

1. Pen#ad"an Ne#e+" /a"* en#e'a+$an ,'%'!an a%a!$e*e+a%an !e*a#a"ana d"a$!'d daa Pa!a 5< aya%

(2) daa /a$%' ,a"n# a*a% 21 (d'a ,'' !a%')a+" !ea$ d"%e+"anya $e*e+a%an.

2. Te+ada, ,'%'!an Pen#ad"an Ne#e+" !e*a#a"anad"a$!'d ,ada aya% (1)0 ,a+a ,"a$ daa /a$%',a"n# a*a% 18 (e,a% *ea!) a+" da,a% en#a'$an

$a!a!" $e Ma$aa A#'n# Re,'*"$ Ind&ne!"a.3. Ma$aa A#'n# Re,'*"$ Ind&ne!"a /a"*

en#e'a+$an ,'%'!an daa /a$%' ,a"n# a*a% 3@(%"#a ,'') a+" !ea$ ene+"a ,e+&&nan $a!a!".


15/26

P+"n!", yan# a+'! d""$'%" daa ,en#e&aan


1. A$!e!"*"%a! ya$n" *a#a"ana en#',aya$an

a#a+ e*a#a ,enyee!a"an !en#$e%a $&n!'en

da,a% d"a$!e! !e'a!-'a!nya &e a!ya+a$a%.

P+"n!", "n" e",'%" eeen-eeen !e,e+%" 6

*"aya '+a0 ,+&!ed'+ yan# !ede+ana dan

'da0 ,e*'$%"an yan# e$!"*e0 *e+!"a%

$&,+een!" 0'da d"a$!e! an#!'n#0 dan

%e+!&!"a"!a!" !e+%a %e+!ed"a d" *e+*a a" %e a%.


16/26



2. a"+ne!! daa a+%" $ead"an e*" d"'%aa$an

da+",ada $e,a!%"an '$' !e"n##a !e*'ae*a#a ,enyee!a"an !en#$e%a $&n!'en!e%"da$nya a+'! *e+!"a% and"+" (independent )dan da,a% d",e+%an##'n#a/a*$an ,adaa!ya+a$a% ( public accountability ).

.


17/26



3. Ee$%"0 e*a#a ,enyee!a"an !en#$e%a a+'!d"*a%a!" a$',an ,e+$a+anya ($&,e$!"%a! dan

n"a" $a") dan !e%"a, ,e+$a+a yan# d",+&!e!a!'$ a+'! d",+&!e! !ee,a% 'n#$"n %an,aen#a*a"$an $'a"%a! ,enan#anan ,e+$a+a.


18/26

BADAN PERLINDUNGANKONSUMEN

NASIONAL (BPKN)

Aana% ,e*en%'$an BPKN %ea ada !ea$d"'ndan#$annya UU N&.?1::: Ten%an#Pe+"nd'n#an K&n!'en dan PP N&.5=2@@1

Ten%an# Badan Pe+"nd'n#an K&n!'enNa!"&na.

BPKN *a+' %e+*en%'$ ,ada 5 O$%&*e+ 2@@8!e!'a" Ke,+e! N&.15@2@@8


19/26

T'#a! Badan Pe+"nd'n#anK&n!'en

Na!"&na (BPKN)

T'#a! BPKN yan# ,a"n# en&n& adaa

eny'!'n $e*"a$an ,e+"nd'n#an 'n%'$ea!%"$an ,enan#anan ,e+"nd'n#an$&n!'en yan# e""$" $eende+'n#an

dan ,+"&+"%a! $&n!'en.


20/26

T'#a! Badan Pe+"nd'n#an

K&n!'en Na!"&na (BPKN)

T'#a! BPKN !ea+a '' 6

1. Me*e+"$an !a+an dan +e$&enda!" $e,ada,ee+"n%a daa +an#$a ,eny'!'nan$e*"a$an d" *"dan# ,e+"nd'n#an $&n!'en

2. Mea$'$an ,ene"%"an dan ,en#$a"an%e+ada, ,e+a%'+an ,e+'ndan#-'ndan#anyan# *e+a$' d" *"dan# ,e+"nd'n#an$&n!'en


21/26


Na!"&na (BPKN)

3. Mea$'$an ,ene"%"an %e+ada, *a+an# dan a%a' a!a yan# enyan#$'% $e!eaa%an $&n!'en

8. Mend&+&n# *e+$e*an#nya e*a#a,e+"nd'n#an $&n!'en !/adaya a!ya+a$a%

5. Menye*a+'a!$an "n&+a!" ea'" ed"aen#ena" ,e+"nd'n#an $&n!'en danea!ya+a$a%$an !"$a, $e*e+,"a$an $e,ada$&n!'en


22/26


Na!"&na (BPKN)


23/26

S'!'nan O+#an"!a!" dan Kean##&%aan Badan

Pe+"nd'n#anK&n!'en Na!"&na (BPKN)

BPKN %e+d"+" da+" 1 &+an# $e%'a e+an#$a,an##&%a0 !e&+an# /a$" $e%'a e+an#$a,

an##&%a0 !e+%a !e$'+an#-$'+an#nya 15 &+an#dan !e*anya$-*anya$nya 25 &+an# an##&%a.

Kean##&%aan BPKN %e+d"+" da+" 'n!'+

Pee+"n%a0 Pea$' '!aa0 Le*a#aPe+"nd'n#an K&n!en S/adaya Ma!ya+a$a%(LPKSM)0 A$ade"!"0 dan %ena#a a"


24/26

LEMBAGA PERLINDUNGAN KONSUMEN

SWADAYA MASYARAKAT (LPKSM)

Pa!a 1 an#$a (:) UUPK

Le*a#a Pe+"nd'n#an K&n!'en S/adaya

Ma!ya+a$a% adaa e*a#a n&n-Pee+"n%ayan# %e+da%a+ dan d"a$'" &e Pee+"n%a yan#e,'nya" $e#"a%an enan#an" ,e+"nd'n#an$&n!'en.

Saa% "n" d" Ind&ne!"a !'da e*" da+" 15@LPKSM yan# %e+da,a% d" %"a,-%"a, $&%a dan$a*',a%en d" !e'+' Ind&ne!"a.


25/26

T'#a! LPKSM

Pe+a%'+an Pee+"n%a N&. 5: Ta'n 2@@1 Ten%an#

Le*a#a Pe+"nd'n#an K&n!'en S/adaya

Ma!ya+a$a% (LPKSM)

Pa!a =

Daa e*an%' $&n!'en 'n%'$

e,e+'an#$an a$nya0 LPKSM da,a% ea$'$anad&$a!" a%a' ,e*e+dayaan $&n!'en a#a+

a,' e,e+'an#$an a$nya !ea+a and"+"0

*a"$ !ea+a ,e+&+an#an a','n $e&,&$


26/26

T'#a! LPKSM

Pa!a 88 aya% (3) UUPK

a. enye*a+$an "n&+a!" daa +an#$a en"n#$a%$an$e!ada+an a%a! a$ dan $e/a"*an dan $ea%"-a%"an$&n!'en daa en#$&n!'!" *a+an# dana%a' a!a7

*. e*e+"$an na!ea% $e,ada $&n!'en yan#ee+'$annya7

. *e$e+a !aa den#an "n!%an!" %e+$a"% daa ',ayae/''d$an ,e+"nd'n#an $&n!'en7

d. e*an%' $&n!'en daa e,e+'an#$an a$nya0%e+a!'$ ene+"a $e'an a%a! ,en#ad'an $&n!'en7

e. ea$'$an ,en#a/a!an *e+!aa ,ee+"n%a dana!ya+a$a% %e+ada, ,ea$!anaan ,e+"nd'n#an $&n!'en.

bahan kuliah x (senin 7 desember 2015}

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