pertemuan ke- 3...
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Pertemuan ke- 3
Nadia
Typewritten text
nadiasasmita@uny.ac.id
1. LIST IT2. IMPRESSION
3. NAMES4. BE OBSERVANT
1. VIP CLUB2. THE NEED FOR SPEED
How to BuildRelationship ?
PARTISIPATIF ATAU TIDAK ?
TERBUKA ATAU TERTUTUP ?
GOODSERVICE
WORDOF MOUTH
SURPRISE
EMOSIONAL + RASIONAL = NEED
EMOSIONAL + RASIONAL
NOTAGLINEEFFECT????
PATIENCE
CLEAR COMMUNICATION
KNOWLEDGE OF PRODUCT
POSITIVE LANGUAGE
ACTING SKILLS
“READ” CUSTOMER
CALMING PRESENCE
HOTLINE
SERVICE/SUPPORT
PELANGGAN
PESAING
BIAYA
KEMANFAAT USAHA
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