196. cpa8 ingeus-deloitte annex 4

8/3/2019 196. CPA8 Ingeus-Deloitte Annex 4

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Ingeus Deloitte Joint VentureAnnex 4: Organisation Design

Note: Please scale to fit when printing


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Director ofOperations




1

Ingeus DeloitteHigh-level Organisation Design

Chief ExecutiveOfficer

Director ofIngeus Centrefor Policy and

Research

Director ofBusinessDevelopment

Senior BusinessDevelopment

Manager

Businessdevelopment

team:Welfare to work

Key responsibilities:

Strategy developmentStrategy articulationIdentification and qualification ofnew business opportunitiesBidding for new opportunities

CommercialDirector

Finance Director

FinancialController

AccountsPayable

team

Treasuryteam

AccountsReceivable team

SystemsAccountant

team

Business Analystteam

Project

Accountantteam

Head ofPartnership

Development

ContractsOfficer

Head of ContractManagement

Senior ContractManagers

PartnershipManager

Supplier QualityImprovement

team

SupplierHelpdesk

Co-ordinator

Businessdevelopmentteam:

Offenders

Businessdevelopment

team:Skills / training

Businessdevelopment

team:Health

Key responsibilities:Research on emergingtrends, opportunitiesand potential marketinnovationPolicy developmentThought leadershipEngagement withGovernment, devolvedadministrations, policyteams and keystakeholdersCorporate SocialResponsibility

Key responsibilities:Management of businessdevelopment teams

Key responsibilities:Content developmentBid draftingStrategic supplier relationships

Notes:

This chart shows a high-level overview of the management structures of Ingeus DeloitteThis chart consists of four pages they are intended to be laid out sequentially left to rightThe chart is not intended to indicate seniority / grade level or the number of staff in each team orrole.Key responsibilities shown are high-level only and are drawn from detailed role profiles




Purchasingteam


Commercial relationship with DWPOverall DWP contract performanceStrategic financial management

Build and manage supply chain Management and performance of sub-contractors Legal

Key responsibilities:Financial performanceFinancial accountingFinancial monitoring and reporting

Key responsibilities:Overall financial control

Key responsibilities:Efficient and effectiverecording, monitoring andpayment to creditors

Key responsibilities:Cash managementRelationship with funders

Key responsibilities:Efficient and effectiverecording, monitoring andpayment from debtors


Centralised purchasingOptimising costs

Key responsibilities:Finance input to specificationand live running of financesystems

Key responsibilities:Modelling support for newbusiness teamAnalysis for Operations

Key responsibilities:Accounting for individual

projects design andimplementation phases

Key responsibilities:Initiates and manages Partner NetworkContract negotiation and draftingSupplier selection

Key responsibilities:Contract draftingContract implementation

Key responsibilities:Partner Networkdevelopment supportSupplier selection support

Key responsibilities:Contract negotiation and draftingSupplier selectionSupports Partner Network

ContractManagers


Management of individual contractsRelationship management with contractmanagers in individual suppliersReports directly to Regional Directors

Key responsibilities:Capability and capacitybuildingQuality improvement

Key responsibilities:Co-ordinator of inboundcalls and queries fromsuppliers

Indicates secondary reporting line

Connectto A


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2

Head ofCommunications

PRteam

Marketingteam

Knowledge andInnovation

team

Director ofHumanResources

Head of HR

HR Managers

HR Advisors

HRAdministrators

L&D Manager

L&D Advisors

L&D Trainers

L&D Officer

Head of HRAnalysis and

Strategy

Director ofQualityPerformance

Deputy Head ofQuality

Performance

QP Advisorteam

QA auditors

Risk manager


PR strategy and executionMarketing strategy and executionInternal communications

Key responsibilities:People strategyPeople performanceRecruitment / TUPE


ComplianceRiskAnti-fraud strategy and executionDiversity and equality champion

Key responsibilities:PR strategyPR execution

Key responsibilities:Marketing strategyMarketing execution

Key responsibilities:Internal communicationMaintenance of intranet andinnovation portal

Head of Learningand

Development

Key responsibilities:HR StrategyAnalysis of HR andpeople data

Key responsibilities:Management of the HRteam

Key responsibilities:Internal L&DClient-facing L&D

Key responsibilities:Internal L&D strategyTraining Needs AnalysesIndividual L&D planning

L&D content and materialL&D sourcingClient-facing L&DstrategyClient-facing L&DsourcingClient-facing L&Dmaterial development andimprovement

Key responsibilities:HR support to regionalOperationsPerformancemanagement supportRecruitmentPayrollHR administration

Retention Learning and development Diversity policy and implementation

Key responsibilities:Management of the QP,QA and risk teams

Key responsibilities:Develop QA frameworkQuality control

Key responsibilities:Quality assuranceInternal audits / spotchecks

Key responsibilities:Risk strategyRisk mitigationAnti-fraud policies andmanagement

Connectto B

Connectto A


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3

Head of PMOand Facilities

Work ProgrammeImplementationDirector

ProjectManager

ProjectManager


Project ManagementFacilitiesHealth and SafetySustainability and environment

Key responsibilities:Implementation of Work ProgrammecontractsOperating model implementation

Key responsibilities:Projects will be created on an as -needed basis to enable maintenanceof BAU performance without distractingoperational managers, includingProject management for businesschange projectsProject management for businessassociated with new business

Work ProgrammeProject

ManagementOffice

Facilities andProperty team

Health andSafety Officer

Key responsibilities:Property strategyFacilities managementDisaster recovery

Key responsibilities:Health and safety strategyHealth and safety policyH&S monitoring and control

Key responsibilities: Includes Project Managers by CPA Capabilities include tracking,contingency planning, risk and issuemonitoring.

Chief InformationOfficer

IT ServicesManager

1st line support

2nd line support

3 rd line support

IT SecurityManager

EnterpriseArchitect

team

IT systemsteam

Key responsibilities:IT strategyIT deliveryManagement of IT sub-contractor relationships

Key responsibilities:Infrastructure supportengineers

Key responsibilities:IT Desktop engineers

Key responsibilities:IT Service Desk analystIT Service Desktechnician

Key responsibilities:Day-to-day IT delivery andservices

Key responsibilities:IT security strategyIT security policyIT security monitoring

Key responsibilities:IT architectureApplications developmentIT projects

Key responsibilities:IT systems development

Connectto C

Work ProgrammeTransition team

Key responsibilities:Implementation for Work Programme inawarded CPAsIncludes Property, IT, HR, RegionalOperations Director and the RegionalChange Director.

Connectto B


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Director of

Operations

Director of

Operations

4

Chief OperatingOfficer

Referralprocessing

Team (PRaP)

Head ofContinuous

Improvementteam

Head ofPerformance and

Analysisteam

National Head ofEmployer

Partnerships

Director forScotland

OperationsManagers

DeputyOperationsManagers

SpecialistHealth Advisors

Group Facilitators

RegionalEmployerServicesteams

EmploymentAdvisors

Head of In-Worksupport team

(Ingeus DeloitteCareers

Academy)

National Operations Team

1st line CustomerSupport Co-ordinators

2nd line In-WorkAdvisors

Administrators / receptionists

Head ofHealth

professionalsteam

Key responsibilities:Management of healthprofessionalsCareer developmentInput to L&Drequirements

Key responsibilities:Employer strategyEmployer engagementDevelopment ofEmployer NetworkNational accountmanagement

NationalEmployer

Services team

Key responsibilities:Timely and accuratecompletion of referraldata

PRAP monitoring andassurance

Key responsibilities:Identification of bestpractice across CPAregions (Ingeus andsuppliers)Customer complaintsReview of innovationideasPilotingDesign andimplementation of new

/ improved processes

Key responsibilities:Analysis of MI dataMI specificationIdentification ofperformanceimprovement issuesand opportunities


Operational deliveryOperational performanceEmployer relationsContinuous improvement of process, people and technology

Key responsibilities:Office administrationSupport for PRAPreferral sMeet and greet for clients

Key responsibilities:Employer engagementin each CPAUnderstanding of localemployer requirementsLiaison with nationalteam as appropriateTeams are made up ofEmployer AccountManagers andEmployer ServicesManagers

Key responsibilities:Delivery of clientgroup work duringDiagnosis, Boost, JobSearch, Re-Energiseand Engage modulesas appropriate

Key responsibilities:Delivery of ConditionManagement supportSpecialist healthsupport to clients asrequired

Key responsibilities:Face-to-face andpersonalised supportfor clientsAdvisors mayspecialise by moduleor customer group asappropriateIncludes members ofthe Placement Team

Key responsibilities:Support to clients whofall out of work

The job description forthis role is the same asthe In-Work Advisor inthe Careers Academy.

Key responsibilities:Delivers IngeusAcademyOverall managementof the in-work supportteams

Key responsibilities:Inbound calls fromclients on generalissues

Outbound calls toreview progress

Key responsibilities:Specialist support toclients in-work,

Debt advice, healthmanagement supportand career advice

Connectto C

Senior ContractManagers

ContractManagers

Senior regional team inCPA shown overleaf

Regional Head ofEmployer

Partnerships

OutreachAdvisors


Many of the sameresponsibilities asAdvisors, but with aparticular emphasison:

Building relationshipswith community-basedorganisations;

Ability to conductgroup presentations

Ability to workperipatetically


Rapid Responseteam

(In-WorkAdvisors)


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5

DeputyOperations

Manager

SpecialistHealth Advisors

GroupFacilitators

EmploymentAdvisors

Head of In-Work

supportteam

(Ingeus DeloitteCareers

Academy)

Administrators /receptionists

In-WorkAdvisor/

CustomerSupport

Coordinator

SeniorContractManager

ContractManager

Ingeus DeloitteDetailed Organisation Design for Scotland

ContractManager

DeputyOperations

Manager

DeputyOperations

Manager

DeputyOperations

Manager

DeputyOperations

Manager

DeputyOperations

Manager

DeputyOperations

Manager

DeputyOperations

Manager

Senior Contract Managers and ContractManagers interface with and are

accountable for the performance ofproviders. Slides 7 12 set out how wewill interact with our Lead Providers in

this CPA

Deputy Operations Managers manage members of theregional Employer Partnership team, health professionals,

administrators / receptionists, advisors, group workfacilitators and members of the Rapid Response team.

Numbers in this CPA employed by Ingeus at the contractstart date are shown below

REDACTED REDACTED REDACTED

Notes:

This chart shows a more detailed view of the actual structure in Scotland , including the plannednumbers of Operations and Deputy Operations Managers in areas where Ingeus will undertakedelivery itselfAll staff numbers are rounded up to the nearest 0.5

Figures represent peak headcountIndicates secondary reporting line

DeputyOperations

Manager

REDACTEDREDACTED

REDACTED

RegionalEmployerServices

team

DeputyOperations

Manager

DeputyOperations

Manager

Regional Headof EmployerPartnerships

OperationsManager

DeputyOperations

Manager


REDACTED

DeputyOperations

Manager

OperationsManager

OperationsManager

OperationsManager

REDACTED

RapidResponse

team

ContractManager


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CommercialDirector

6

Chief OperatingOfficer


OperationsManagers

DeputyOperationsManagers

Healthprofessionals

Group workfacilitators

Employment andOutreachAdvisors

Rapid responseteam

Administrators / receptionists

Chief ExecutiveOfficer

ContractsOfficer

PartnershipManager

Supplier QualityImprovement

team

SupplierHelpdesk

Co-ordinator

Ingeus DeloitteStakeholder and supplier engagement summary of key responsibilities

Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities

Strategic relationship management at SeniorExecutive level with Public Sector stakeholders(e.g. DWP, Jobcentre Plus, BIS, MoJ, LocalAuthorities, etc.)

Strategic relationship management at ChiefExecutive level with employers and nationaltrade bodies (e.g. CBI, etc.)

Sits on Third Sector Advisory Panel Interfaces at CEO level with charities and the

Third Sector Strategic relationships with key suppliers at

CEO level


Strategic relationship management at SeniorOperating Officer level (e.g. Jobcentre Plus,Local Authorities, strategic trade bodies, etc.)

Engagement with DWP Account ManagementTeam

Sits on Third Sector Advisory Panel Interfaces at COO level with charities and the

Third Sector Strategic relationships with key sub-contractors


Provide strategic leadership across the CPA Chairs the Regional Advisory Board and hosts

quarterly Stakeholder Network forums Engagement with JCP regional Customer

Service Directors Engagement with the regional LEP Engagement with senior representatives from

local authorities, including Edinburgh Counciland Aberdeenshire Council

Work with local employers, including Amazonand Royal Mail including interfacing withDeloittes Practice Senior Partner for Scotland

Responsible for all Ingeus and sub-contractorperformance across the CPA


Engagement with JCP District Managers Engagement with representatives from Local

Authorities Engagement with representatives from

Education, Probation, Health and Housingsectors, including community health teams

Practical advice and support to sub-contractorsite managers


Engagement with individual JCP offices Engagement with representatives from

Education, Probation, Health and Housingsectors, including community health teams

Practical advice and support to subcontractorstaff

Sub-contractor / third sector responsibilities

Leads sub-contractor management teamsthrough implementation

Provides development support, particularly toSME, voluntary organisations and ourAccessible Community Experts


Day-to-day interaction with suppliers duringimplementation phase, including contractsupport


Builds strategic supply chain Identifies new capacity Administration of due diligence processes pre-

contract


Manage performance of sub-contractors againstKPIs

Conduct monthly progress meetings and formalQuarterly Review meetings


Receives and manages in-bound queries fromsuppliers

Distributes supplier updates, guidance, etc.


Sets and reviews performance benchmarks Maintains relationships with key suppliers Attends Quarterly Review meetings for key

suppliers


Shares best practice across suppliers Drives Continuous Improvement and supports

capacity building


Day to day interactions with local JobcentrePlus offices

Referring customers to local provision

Notes:

This chart summarisesthe key stakeholder,supplier and voluntarysector engagementresponsibilities

Head of ContractManagementContract

Managers

EmployerPartnership

co-ordinators


Develops and implements the EmployerEngagement Strategy (owned by the Head of

Employer Partnerships) Works with JcP Employer Engagement teams

Close working and support for equivalent sub-contractor employer teams


Commercial relationship management at SeniorExecutive level with Public Sector stakeholders(e.g. DWP, Jobcentre Plus, BIS, MoJ, LocalAuthorities, etc.)

Responsible for overall supply chain strategyand performance of sub-contractors across allcontracts

Head ofEmployer

Partnerships

Head ofPartnership

Development


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Senior ContractManager

REDACTED

OperationsManagers

REDACTED

OperationsManager

REDACTED

Ingeus DeloitteOrganisation DesignStakeholder and supplier engagement contacts for end-to-end suppliers

Notes:This chart shows the specific contacts fornamed individuals in all end-to-end suppliersproposed for this CPA

Regional Head ofEmployer Liaison

REDACTED

QualityPerformance /

ContinuousImprovement team

REDACTED

CEO / COOREDACTED

ContractAdministrator

TBC

CEO /COOREDACTED

Interfaceswith

Falkirk - TBCStirling - TBC

Kirkcaldy - TBCDundee- TBC

Arbroath - TBCCumbernauld TBCDunfermline - TBC Advisors Administration

staff Receptionists


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REDACTED

OperationsManagers

REDACTED

OperationsManager

TBC

PortreeREDACTED

Advisors Administrationstaff Receptionists

Site ManagerFort William

TBC





REDACTED



REDACTEDREDACTY

CEO / COOREDACTED


TBC

CEO / COOREDACTED

Interfaceswith


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REDACTED

OperationsManagers

REDACTED

OperationsManager

REDACTED

StornawayREDACTED


BenbeculaREDACTED





REDACTED



REDACTEDREDACTED

CEO / COOREDACTED


TBC

CEO / COOREDACTED

Interfaceswith


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REDACTED

OperationsManagers

REDACTED

OperationsManager

REDACTED

Dumfries - REDACTED Stranraer REDACTED

Elgin REDACTED Perth REDACTED

Wick - TBCInverness - TBC

Invergordon - TBC

Lerwick - TBCKirkwall - TBCAdvisors Administration

staff Receptionists



Regional head ofEmployer Liaison

REDACTED



REDACTEDREDAC

Managing DirectorREDACTED


TBC

CEO / COOREDACTED

Interfaceswith


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REDACTED

OperationsManagers

REDACTED

OperationsManager

TBC

CampbeltownTBC





REDACTED



REDACTED

CEO / COOTBC


TBC

CEO / COOREDACTED

Interfaceswith


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REDACTED

OperationsManagers

REDACTED

OperationsManager

REDACTED

GlasgowREDACTED





REDACTED



REDACTEDR

CEO / COOREDACTED


TBC

CEO / COOREDACTED

Interfaceswith
http://www.glasgowregeneration.org.uk/images/view_original.php?imageURL=1257950250_Picture_011.jpg

196. cpa8 ingeus-deloitte annex 4

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