I D E A L M A N A G E M E N T S E RV I C E S

BES

T Q

UALI

TY

TIM

ELY

DEL

IVER

Y

CO

MPE

TITI

VE

PRIC

ING

CU

STO

MER

SE

RVIC

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CU

STO

MER

D

ELIG

HT

GROWTH

Ideal Management Services

BEST QUALITY

COMPETITIVE PRICE

TIMELY DELIVERY

CUSTOMER SERVICE

CUSTOMER DELIGHT

K1

K2

K3

K4

K5

5 KEYS TO SUCCESS

Ideal Management Services

HOW TO DEVELOP SYSTEM

TO ACHIEVE

THE ABOVE ?

Ideal Management Services

After getting the order confirmation from Customer…….

Get Input

Review

Plan

Monitor

Validate

Verify

Approve

Despatch

PROCESS

FLOW CHART

Ideal Management Services

CREATE AND APPLY

PROCEDURES

FOR THE ‘FIVE PILLARS’ AS FOLLOWS

BEST QUALITY

Ideal Management Services

FMEA

ROUTE CAUSE ANAYSIS FOR R&R

STAGE INSPECTION

CA & PA

CALIBRATION PROCEDURE

Q1

Q2

Q3

Q4

Q5

BEST QUALITY – How ?

CREATION OF WORK PROCEDURE & CHECKLIST Q6

OPERATION PHARAMETERS Q7

TRAINING

EMPLOYEES MOTIVATION

REPORTS AND REVIEW

Q8

Q9

Q10

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PHARAMETER PROCEDURE PHARAMETER PROCE

DURE

TIMELY DELIVERY

Ideal Management Services

PLANING

PREVENTIVE MAINTENANCE

LEAD TIME REDUCTION

CRITICAL PARTS MONITORING SKILL LEVEL

MONITORING

T1

T2

T3

T4

T5

TIMELY DELIVERY – How ?

COMMUNICATION SKILL T6

VISUAL FACTORY MANAGEMENT T7

T8

T9

T10

TRAINING

EMPLOYEES MOTIVATION

REPORTS AND REVIEW

Ideal Management Services

PHARAMETER PROCEDURE PHARAMETER PROCE

DURE

COMPETITIVE PRICING

Ideal Management Services

× ×

INCREASE IN PRODUCTIVITY

CONTROLON PROJECT COST

DECREASE IN EXPENDITURE

MATERIAL RECYCLING

APPLY ‘JIT’ CONCEPT

P1

P2

P3

P4

P5

COMPETITIVE PRICING – how ?

PROCESS IMPROVEMENT P6

TECHNOLOGY UPGRADATION P7

P8

P9

P10

TRAINING

EMPLOYEES MOTIVATION

REPORTS AND REVIEW

Ideal Management Services

PHARAMETER PROCEDURE PHARAMETER PROCE

DURE

CUSTOMER SERVICE

Ideal Management Services

MONITOR ON CUSTOMER COMPLAINT

IMPROVE COMMUNICATION SYSTEM

REQUEST FOR CUSTOMER FEED BACK

AFTER SALES SERVICE

REPORTS AND REVIEW

S1

S2

S3

S4

S5

CUSTOMER SERVICE – How ?

Ideal Management Services

PHARAMETER PROCEDURE

CUSTOMER DELIGHT

CREATE CUSTOMER VISIT PLAN

SUGGEST IMPROVEMENT ON CUSTOMER’S PRODUCTS

REVIEW WITH CUSTOMER ON OLD PROJECTS

EMPLOYEES MOTIVATION

REPORTS AND REVIEW

D1

D2

D3

D4

D5

CUSTOMER DELIGHT – How?

PHARAMETER PROCEDURE

Ideal Management Services

IN ADDITION TO THE ABOVE THERE ARE SOME OTHER DEPARTMENTS WHICH PLAYS MAJOR

ROLE AND SUPPORTS FOR THE GROWTH.

1. HUMAN RESOURCE2. MARKETING3. PURCHASE4. ACCOUNTS

Ideal Management Services

GUIDE LINE..

Ideal Management Services

IMS – Ideal Management Services plays the important role in Developing Procedures,

Standards and Training of Employees.

Role of IMS ….?

Ideal Management Services